Brightpearl

Gestión total de inventarios y pedidos para empresas en crecimiento

4.3 /5 (133 opiniones) ¡Escribe una reseña!

Información general sobre Brightpearl

¿Qué es Brightpearl?

Brightpearl es un software de administración minorista basado en la nube para minoristas y mayoristas omnicanal. Administra tu inventario, pedidos, compras, contabilidad, CRM, POS y cumplimiento en tiempo real dentro de una sola plataforma. Libera tu tiempo y reduce errores al automatizar tus flujos de trabajo. Obtén una visión profunda de la rentabilidad de los productos, clientes, canales y proveedores.

Con Brightpearl detrás de todos tus canales de ventas de comercio electrónico, mercado y fuera de línea, tendrás un control total de lo que estás vendiendo y dónde. Brightpearl mantiene todos los canales actualizados en tiempo real, asegurándose de que no estés vendiendo en exceso ni perdiendo oportunidades de ventas. Brightpearl se conecta de forma nativa con Magento, Shopify, Bigcommerce, Amazon, eBay y más, para ayudarte a administrar de manera centralizada tu negocio omnicanal.

Brightpearl es el sistema de gestión de venta minorista más asequible y completo que existe. La suscripción y la implementación de sistemas comparables pueden tener un precio de más del doble de Brightpearl con una complejidad adicional innecesaria para un negocio omnicanal esbelto.

Con todas las compras, la gestión de inventarios y las ventas consolidadas en un solo sistema, Brightpearl está listo para entender cuán rentable es tu inventario e informártelo a ti. Todos los lotes y unidades de inventario mantienen su costo y cualquier costo logrado a lo largo de su ciclo de vida y funcionan con metodología "primero en entrar, primero en salir" a través de los flujos de cumplimiento.

Deja que Brightpearl te muestre cómo puede ayudarte a hacer crecer tu negocio. Ponte en contacto y reserva una demostración hoy.

Información general sobre Brightpearl

Precio

A partir de
N/A

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de Brightpearl

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos, Canadá, Reino Unido
Idiomas admitidos
Inglés

Medios

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Opiniones de Brightpearl

Opiniones de Brightpearl

Calificación general
4.3
/
5
Excelente
72

Muy bien
49

Normal
5

Pobre
3

Malo
4

Relación calidad-precio
4.2
Funciones
4.2
Facilidad de uso
4.3
Asistencia al cliente
4.3
91% Un ha recomendado esta aplicación
James J.

I cannot recommend Brightpearl enough!


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Nick E.

A work in progress

Finally, we have been assigned our TAM, [SENSITIVE CONTENT HIDDEN]. We had a 30-minute phone call scheduled to go through some issues that end up lasting almost 2 hours. During that call, he brought in other resources to help us understand where our issues are and areas of the software we need to keep an eye on. We have a lot of work ahead of us to get our account back on track, but we finally have someone to guide us on how to fix and prevent the issues.


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Frankie O.

Frustrated

Do not jump from QuickBooks to this until you have truly run a lot of tests.


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Kristoffer J.

Great tool for a small-mid sized fast growing omni-channel consumer goods business.

We really enjoyed working with everyone involved in the project of setting up Tekla at Brightpearl. All the way from the sales to the final handover - and now ongoing customer success.

The team at BP immediately captured the essence of the challenge we presented to them with our previous ERP-stack, and they managed to set up all the right questions needed to be tackled.

Besides the on-point grasping of the challenges to be solved, we felt that the process throughout the implementation was smooth, and with constant dialogue with Anthony, our point of contact, we were in good hands.

The main issues we faced with our old stack was weak inventory, order and supply chain management. All of that are now elevated to a whole new level, and we feel that we have a robust ERP engine that we can grow with for many years to come.

Overall, we are super happy to have implemented Brightpearl, and can only recommend others to do the same.


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Adam F.

Brightpearl is a fantastic all in one ERP system

Brightpearl is a fantastic all in one ERP system that is great for connecting all your eCommerce channels under one roof. They key to any eCommerce growth is being able to automate as much as possible and this is where Brightpearl excels. When we started using Brightpearl back in 2014 we were processing around 100 orders per month. In 2020 we are processing more than 100 orders per day and without Brightpearls automation this would not have been possible.


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James J.
Sector: Comercio minorista
Tamaño de la empresa: 2-10 empleados
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I cannot recommend Brightpearl enough!

Software usado A diario durante Más de dos años
Revisado el 30/10/2020
Fuente de la reseña: Capterra

Puntos a favor

I cannot recommend Brightpearl enough! The software has transformed the way we run our organisation. It provides everything we need to operate our eCommerce business effectively and efficiently. Their innovation/product roadmap caters, certainly in our case, to current trends and requirements.

We currently use the system to manage our sales channels of 4 separate B2C Bigcommerce websites, 2 eBay stores, 10 Amazon stores (2 subsidiary businesses with 5 EU Amazon stores each) and manual telephone sales. We have 4 channels brands, which is where Brightpearl brands paperwork and emails differently for each company. It all works as one would expect, orders download and are aggregated ready for picking and shipping, inventory is updated across all sales channels, as sales occur and purchase orders are received, and accounting is updated at each point providing a real-time picture in a myriad of dashboards and reports that can be as detailed as needed.

Brightpearl support is also excellent with most cases being resolved in less than 4 hours.

Puntos en contra

I find very little to dislike about the software. It serves all the needs we currently have and know that there are elements such as automation that will prove to be useful at some point in the future.

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Respuesta de Brightpearl

Hi James,

Thank you for you wonderful feedback. It's great to see the huge impact that we've had on your business over the last eight years. Thank you too for your big praise of our Support team, your experience of them is very much in line with their mantra so I'll certainly be sharing your feedback with them as I know they'll appreciate it hugely!

Thank you again,
Tom (Brightpearl)

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Nick E.
Sector: Comercio minorista
Tamaño de la empresa: 2-10 empleados
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A work in progress

Software usado A diario durante 6-12 meses
Revisado el 27/10/2020
Fuente de la reseña: Capterra

Finally, we have been assigned our TAM, [SENSITIVE CONTENT HIDDEN]. We had a 30-minute phone call scheduled to go through some issues that end up lasting almost 2 hours. During that call, he brought in other resources to help us understand where our issues are and areas of the software we need to keep an eye on. We have a lot of work ahead of us to get our account back on track, but we finally have someone to guide us on how to fix and prevent the issues.

Puntos a favor

Brightpearl is the only software on the market that has truly combined all technology necessities of e-commerce into 1 platform. That includes ERP, CRM, automation, connectors for platforms and other like Shipstation, inventory management like Demand Planner

Puntos en contra

The drawback for us and our situation is that when you combine all of the systems into 1 it can be pretty complicated. The reason this is a con is that Brightpearl doesn't have partnerships with 3rd parties that make a living off of implementation and customer success. Instead, Brightpearl manages 100% of the process. Our first 5 months have not been great because we are not proficient at utilizing the software. When we've asked for help they have been simply telling it is a you problem, not the software, but no guidance on what we should be doing. Instead, we just learn to live with the issue because we have nowhere else to go for help since no partners exist. We are supposed to have a TAM, technical account manager, for the first year, but we only had one for the first 3 weeks.

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Respuesta de Brightpearl

Hi Nick,

Thank you for your review. We always appreciate feedback from our customers.

We acknowledge that keeping our success, support, and implementation teams in house isn't something that is commonplace in the market, but control over the quality of our support services and is very important to us hence we don't out-source them. Similarly the value for money that our customers receive from our fixed-price implementation, and all inclusive online training and support services isn't something that we would wish to limit.

I'm sorry that you don't feel we've supported you sufficiently until recently though. We will look into this internally and see what happened. However in the meantime it's great that you've touched base with your Technical Account Manager. I have no doubt that with him in your corner, your issues will be swiftly behind you.

Tom (Brightpearl)

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 6.0/10

Frankie O.
Sector: Logística y cadena de suministro
Tamaño de la empresa: 2-10 empleados
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Frustrated

Software usado A diario durante 6-12 meses
Revisado el 8/8/2017
Fuente de la reseña: SoftwareAdvice

Do not jump from QuickBooks to this until you have truly run a lot of tests.

Puntos a favor

I love how this system allows me to have access anywhere and allows many reps to access the accounts.

Puntos en contra

I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well.

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Respuesta de Tom

Hi Frankie,

Thank you for taking the time to review us.

I'm glad to see that you're enjoying Brightpearl's cloud-based benefits. A lot of our customers love the integrated 'all under one roof' aspect of our software and I'm glad this is echoed with you. I'd like to respond to a couple of the other points you raised too:

Quickbooks. We have a number of customers who have moved away from Quickbooks to Brightpearl and have found it a great fit so I was surprised to read your comment. Customers like Growers House (https://www.brightpearl.com/expertise/customer-stories/growers-house) and The New Clothesline Company (https://www.brightpearl.com/expertise/customer-stories/new-clothesline-company). I hope the issues you had experienced are now behind you.

Support. We acknowledged that we needed to improve our Support response times, so we've grown our global Support team headcount by 40%. This has resulted in increasing the number of tickets with defects being solved by 62%. I hope you're seeing the impact of these changes directly yourself.

Reporting. We're continually improving our reporting as we know how much our customers use and rely on it. Over the last couple of months, we've made significant reporting improvements which you can read about in our feature notes (https://help.brightpearl.com/hc/en-us/sections/115000342626-Feature-launches). In a nutshell, many of the reports now download in the background so don't need to waste any time waiting for them. Again, I hope you're finding them useful.

Speed. I'm sorry to hear that you've experienced slowness whilst using Brightpearl. The improvements mentioned earlier will help, but generally speaking there are a number of factors that could account for speed issues. I've had a word with our Support team who have advised that you've not raised any speed issues with them to date. Speaking to them would be a great first step. When you do, it would really help them if you could indicate instances where speed was reduced and what you were doing at that time. You can contact them here: https://www.brightpearl.com/contact-support.

Thank you again, your feedback is important to us.

Best wishes,
Tom

Brightpearl

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 2.0/10

Kristoffer J.
Sector: Bienes de consumo
Tamaño de la empresa: 2-10 empleados
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Great tool for a small-mid sized fast growing omni-channel consumer goods business.

Software usado A diario durante 1-5 meses
Revisado el 25/9/2020
Fuente de la reseña: Capterra

We really enjoyed working with everyone involved in the project of setting up Tekla at Brightpearl. All the way from the sales to the final handover - and now ongoing customer success.

The team at BP immediately captured the essence of the challenge we presented to them with our previous ERP-stack, and they managed to set up all the right questions needed to be tackled.

Besides the on-point grasping of the challenges to be solved, we felt that the process throughout the implementation was smooth, and with constant dialogue with Anthony, our point of contact, we were in good hands.

The main issues we faced with our old stack was weak inventory, order and supply chain management. All of that are now elevated to a whole new level, and we feel that we have a robust ERP engine that we can grow with for many years to come.

Overall, we are super happy to have implemented Brightpearl, and can only recommend others to do the same.

Puntos a favor

We now have a product that solves our needs.
It is simple to use, yet complex, so that we can grow a lot within it.

It was quick to implement, allowing us to benefit from the elevated toolbox immediately.

Puntos en contra

Some elements of the UX/UI and functionality are clearly outdated and needs a revision. Also, it feels that they are stuck within old workflows that should be optimised.

I think this is a common issue in enterprise ERP and something that will improve over time.

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Respuesta de Brightpearl

Hi Kristoffer,

Thank you for sparing the time to review us - we really appreciate it.

We're really pleased that we meet your needs so square-on and that you've had such a great experience at all the stages along your journey so far.

We're super-happy that you're a customer too and we really appreciate your recommendation.

Tom (Brightpearl)

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 9.0/10

Adam F.
Sector: Hardware informático
Tamaño de la empresa: 2-10 empleados
Traducir a español
Traducir a español

Brightpearl is a fantastic all in one ERP system

Software usado A diario durante Más de dos años
Revisado el 3/11/2020
Fuente de la reseña: Capterra

Brightpearl is a fantastic all in one ERP system that is great for connecting all your eCommerce channels under one roof. They key to any eCommerce growth is being able to automate as much as possible and this is where Brightpearl excels. When we started using Brightpearl back in 2014 we were processing around 100 orders per month. In 2020 we are processing more than 100 orders per day and without Brightpearls automation this would not have been possible.

Puntos a favor

Great for automating your eCommerce orders.

Puntos en contra

Finance system needs improving for handling offline customer credit accounts.

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Respuesta de Brightpearl

Hi Adam,

Thank you so much for your review. Automating manual tasks to give time back has been our thing since day one so it's great that you're getting so much value out. 100 orders to almost 3000 orders a month is amazing and we're so pleased we've been such a key component in making that happen!

Thank you again,
Tom (Brightpearl)

Desglose por calificación

Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 8.0/10

Recomendación de usuario
8.7/10
Basado en 133 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Brightpearl

Precios de Brightpearl

A partir de
N/A
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4.2/5
Basado en 133 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Brightpearl

Funciones de Brightpearl

API
Almacenamiento de documentos
Auditoría
Creación de informes en tiempo real
Creación de informes personalizables
Creación de informes y estadísticas
Datos en tiempo real
Facturación
Gestión de documentos
Gestión de flujos de trabajo
Gestión de inventarios
Gestión de la conformidad
Importación y exportación de datos
Integración de terceros
Notificaciones automáticas
Panel de actividades
Registro de auditoría
Seguimiento de actividades
Seguimiento de inventario
Supervisión
Funciones
4.2/5
Basado en 133 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre Brightpearl

Preguntas frecuentes sobre Brightpearl

He aquí algunas preguntas frecuentes sobre Brightpearl.

P. ¿Qué tipo de planes de precios ofrece Brightpearl?

Brightpearl ofrece los siguientes planes de precios:

Modelo de precios: Suscripción

Prueba gratis: No disponible

P. ¿Cuáles son las características principales de Brightpearl?

No tenemos información sobre las características de Brightpearl

P. ¿Quiénes son los usuarios habituales de Brightpearl?

Los clientes habituales de Brightpearl son:

Empresas Grandes, Empresas medianas

P. ¿Qué idiomas admite Brightpearl?

Brightpearl admite los siguientes idiomas:

Inglés

P. ¿Brightpearl es compatible con dispositivos móviles?

Brightpearl admite los siguientes dispositivos:

iPad

P. ¿Con qué otras aplicaciones se integra Brightpearl?

Brightpearl se integra con las siguientes aplicaciones:

3PL Warehouse Manager, Bitium, Clear Spider, EKM, Mailchimp, Panoply, Parcelhub Shipping, ShipStation, Shipwire, SkuBrain

P. ¿Qué tipo de asistencia ofrece Brightpearl?

Brightpearl ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo