Sobre Brightpearl

Brightpearl es un software de administración minorista basado en la nube para minoristas y mayoristas omnicanal. Administra tu inventario, pedidos, compras, contabilidad, CRM, POS y cumplimiento en tiempo real dentro de una sola plataforma. Libera tu tiempo y reduce errores al automatizar tus flujos de trabajo. Obtén una visión profunda de la rentabilidad de los productos, clientes, canales y proveedores.

Con Brightpearl detrás de todos tus canales de ventas de comercio electrónico, mercado y fuera de línea, tendrás un control total de lo que estás vendiendo y dónde. Brightpearl mantiene todos los canales actualizados en tiempo real, asegurándose de que no estés vendiendo en exceso ni perdiendo oportunidades de ventas. Brightpearl se conecta de forma nativa con Magento, Shopify, Bigcommerce, Amazon, eBay y más, para ayudarte a administrar de manera centralizada tu negocio omnicanal.

Brightpearl es el sistema de gestión de venta minorista más asequible y completo que existe. La suscripción y la implementación de sistemas comparables pueden tener un precio de más del doble de Brightpearl con una complejidad adicional innecesaria para un negocio omnicanal esbelto.

Con todas las compras, la gestión de inventarios y las ventas consolidadas en un solo sistema, Brightpearl está listo para entender cuán rentable es tu inventario e informártelo a ti. Todos los lotes y unidades de inventario mantienen su costo y cualquier costo logrado a lo largo de su ciclo de vida y funcionan con metodología "primero en entrar, primero en salir" a través de los flujos de cumplimiento.

Deja que Brightpearl te muestre cómo puede ayudarte a hacer crecer tu negocio. Ponte en contacto y reserva una demostración hoy.

Dispositivos

Tamaño de la empresa

P M G

Disponible en los países siguientes

Canadá, Reino Unido, Estados Unidos

Idiomas admitidos

inglés

Imágenes

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Funciones

Funcionalidades totales de Brightpearl: 117

  • API
  • Acceso sin conexión
  • Actualizaciones en tiempo real
  • Alertas y alzada
  • Alertas y notificaciones
  • Análisis de evolución de ventas
  • Análisis en tiempo real
  • Auditoría de inventario
  • Balance contable y cuadro de resultados
  • Base de datos de clientes
  • Base de datos de contactos
  • Búsqueda/filtro
  • CRM
  • Carro de compra
  • Catalogación/Categorización
  • Comercio móvil
  • Compras y recepción
  • Contabilidad
  • Control de inventario
  • Controles o permisos de acceso
  • Creación de informes en tiempo real
  • Creación de informes históricos
  • Creación de informes/análisis
  • Códigos SKU/UPC
  • Códigos de barras/RFID
  • Datos en tiempo real
  • Entrada de pedidos en tiempo real
  • Entrada de pedidos remota
  • Equipamiento
  • Etiquetas de envíos
  • Facturación
  • Flujo de trabajo basado en reglas
  • Flujo de trabajo configurable
  • Gestión 3PL
  • Gestión de almacén
  • Gestión de aplicaciones
  • Gestión de artículos
  • Gestión de auditorías
  • Gestión de cadena de suministro
  • Gestión de campañas
  • Gestión de canales
  • Gestión de comercio electrónico
  • Gestión de comisiones
  • Gestión de empleados
  • Gestión de envíos
  • Gestión de expediciones
  • Gestión de facturas
  • Gestión de flujos de trabajo
  • Gestión de impuestos de ventas
  • Gestión de ingresos
  • Gestión de inventario de fabricación
  • Gestión de inventario de minoristas
  • Gestión de inventarios
  • Gestión de la disponibilidad
  • Gestión de la distribución
  • Gestión de listas
  • Gestión de pedidos
  • Gestión de pedidos
  • Gestión de pedidos especiales
  • Gestión de promociones
  • Gestión de proveedores
  • Gestión de proyectos
  • Gestión de recibo y almacenamiento
  • Gestión de renovaciones de pedidos
  • Gestión de stock
  • Gestión de órdenes de compra
  • Gestión financiera
  • Gestión multicanal
  • Herramientas de colaboración
  • Historial de cliente
  • Identificación del producto
  • Importación y exportación de datos
  • Impresión de etiquetas
  • Informes de ventas
  • Informes personalizables
  • Integraciones de terceros
  • Integración contable
  • Integración del mercado
  • Lectura de código de barras/tickets
  • Marketing por correo electrónico
  • Modelos
  • Métricas de rendimiento
  • Nomenclaturas
  • Optimización de inventario
  • Pagos electrónicos
  • Para comercio detallista
  • Pedidos de ventas
  • Pedidos recurrentes
  • Presupuestos y estimaciones
  • Previsión
  • Previsión de la demanda
  • Previsión de ventas
  • Priorización
  • Procesamiento de facturas
  • Procesamiento de lotes
  • Procesamiento de pedidos
  • Programa de fidelización
  • Punto de venta (POS)
  • Reconocimiento de códigos de barras
  • Recuento cíclico
  • Registro de auditoría
  • Registro de entrada y salida
  • Registro de pedido
  • Reposición de inventario
  • Segmentación de clientes
  • Seguimiento de costes
  • Seguimiento de estado
  • Seguimiento de interacciones
  • Seguimiento de inventario
  • Seguimiento de pedidos
  • Sincronización de datos
  • Sincronización en tiempo real
  • Tratamiento de pedidos
  • Varias divisas
  • Varias tiendas
  • Varias ubicaciones
  • Varios países

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Opiniones

Calificación general

4.3 /5
(133)
Relación calidad-precio
4.2/5
Funciones
4.2/5
Facilidad de uso
4.3/5
Asistencia al cliente
4.3/5

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Mostrando 5 opiniones de 133
James J.
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

I cannot recommend Brightpearl enough!

Revisado el 30/10/2020

Puntos a favor

I cannot recommend Brightpearl enough! The software has transformed the way we run our organisation. It provides everything we need to operate our eCommerce business effectively and efficiently. Their innovation/product roadmap caters, certainly in our case, to current trends and requirements.

We currently use the system to manage our sales channels of 4 separate B2C Bigcommerce websites, 2 eBay stores, 10 Amazon stores (2 subsidiary businesses with 5 EU Amazon stores each) and manual telephone sales. We have 4 channels brands, which is where Brightpearl brands paperwork and emails differently for each company. It all works as one would expect, orders download and are aggregated ready for picking and shipping, inventory is updated across all sales channels, as sales occur and purchase orders are received, and accounting is updated at each point providing a real-time picture in a myriad of dashboards and reports that can be as detailed as needed.

Brightpearl support is also excellent with most cases being resolved in less than 4 hours.

Puntos en contra

I find very little to dislike about the software. It serves all the needs we currently have and know that there are elements such as automation that will prove to be useful at some point in the future.

Respuesta de Brightpearl

Hi James,

Thank you for you wonderful feedback. It's great to see the huge impact that we've had on your business over the last eight years. Thank you too for your big praise of our Support team, your experience of them is very much in line with their mantra so I'll certainly be sharing your feedback with them as I know they'll appreciate it hugely!

Thank you again,
Tom (Brightpearl)

Nick E.
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

A work in progress

Revisado el 27/10/2020

Finally, we have been assigned our TAM, [SENSITIVE CONTENT HIDDEN]. We had a 30-minute phone call...

Finally, we have been assigned our TAM, [SENSITIVE CONTENT HIDDEN]. We had a 30-minute phone call scheduled to go through some issues that end up lasting almost 2 hours. During that call, he brought in other resources to help us understand where our issues are and areas of the software we need to keep an eye on. We have a lot of work ahead of us to get our account back on track, but we finally have someone to guide us on how to fix and prevent the issues.

Puntos a favor

Brightpearl is the only software on the market that has truly combined all technology necessities of e-commerce into 1 platform. That includes ERP, CRM, automation, connectors for platforms and other like Shipstation, inventory management like Demand Planner

Puntos en contra

The drawback for us and our situation is that when you combine all of the systems into 1 it can be pretty complicated. The reason this is a con is that Brightpearl doesn't have partnerships with 3rd parties that make a living off of implementation and customer success. Instead, Brightpearl manages 100% of the process. Our first 5 months have not been great because we are not proficient at utilizing the software. When we've asked for help they have been simply telling it is a you problem, not the software, but no guidance on what we should be doing. Instead, we just learn to live with the issue because we have nowhere else to go for help since no partners exist. We are supposed to have a TAM, technical account manager, for the first year, but we only had one for the first 3 weeks.

Respuesta de Brightpearl

Hi Nick,

Thank you for your review. We always appreciate feedback from our customers.

We acknowledge that keeping our success, support, and implementation teams in house isn't something that is commonplace in the market, but control over the quality of our support services and is very important to us hence we don't out-source them. Similarly the value for money that our customers receive from our fixed-price implementation, and all inclusive online training and support services isn't something that we would wish to limit.

I'm sorry that you don't feel we've supported you sufficiently until recently though. We will look into this internally and see what happened. However in the meantime it's great that you've touched base with your Technical Account Manager. I have no doubt that with him in your corner, your issues will be swiftly behind you.

Tom (Brightpearl)

Frankie O.
Calificación general
  • Sector: Logística y cadena de suministro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 2.0 /10

Frustrated

Revisado el 8/8/2017

Do not jump from QuickBooks to this until you have truly run a lot of tests.

Do not jump from QuickBooks to this until you have truly run a lot of tests.

Puntos a favor

I love how this system allows me to have access anywhere and allows many reps to access the accounts.

Puntos en contra

I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well.

Respuesta de Tom

Hi Frankie,

Thank you for taking the time to review us.

I'm glad to see that you're enjoying Brightpearl's cloud-based benefits. A lot of our customers love the integrated 'all under one roof' aspect of our software and I'm glad this is echoed with you. I'd like to respond to a couple of the other points you raised too:

Quickbooks. We have a number of customers who have moved away from Quickbooks to Brightpearl and have found it a great fit so I was surprised to read your comment. Customers like Growers House (https://www.brightpearl.com/expertise/customer-stories/growers-house) and The New Clothesline Company (https://www.brightpearl.com/expertise/customer-stories/new-clothesline-company). I hope the issues you had experienced are now behind you.

Support. We acknowledged that we needed to improve our Support response times, so we've grown our global Support team headcount by 40%. This has resulted in increasing the number of tickets with defects being solved by 62%. I hope you're seeing the impact of these changes directly yourself.

Reporting. We're continually improving our reporting as we know how much our customers use and rely on it. Over the last couple of months, we've made significant reporting improvements which you can read about in our feature notes (https://help.brightpearl.com/hc/en-us/sections/115000342626-Feature-launches). In a nutshell, many of the reports now download in the background so don't need to waste any time waiting for them. Again, I hope you're finding them useful.

Speed. I'm sorry to hear that you've experienced slowness whilst using Brightpearl. The improvements mentioned earlier will help, but generally speaking there are a number of factors that could account for speed issues. I've had a word with our Support team who have advised that you've not raised any speed issues with them to date. Speaking to them would be a great first step. When you do, it would really help them if you could indicate instances where speed was reduced and what you were doing at that time. You can contact them here: https://www.brightpearl.com/contact-support.

Thank you again, your feedback is important to us.

Best wishes,
Tom

Brightpearl

Kristoffer J.
Calificación general
  • Sector: Bienes de consumo
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Great tool for a small-mid sized fast growing omni-channel consumer goods business.

Revisado el 25/9/2020

We really enjoyed working with everyone involved in the project of setting up Tekla at Brightpearl....

We really enjoyed working with everyone involved in the project of setting up Tekla at Brightpearl. All the way from the sales to the final handover - and now ongoing customer success.

The team at BP immediately captured the essence of the challenge we presented to them with our previous ERP-stack, and they managed to set up all the right questions needed to be tackled.

Besides the on-point grasping of the challenges to be solved, we felt that the process throughout the implementation was smooth, and with constant dialogue with Anthony, our point of contact, we were in good hands.

The main issues we faced with our old stack was weak inventory, order and supply chain management. All of that are now elevated to a whole new level, and we feel that we have a robust ERP engine that we can grow with for many years to come.

Overall, we are super happy to have implemented Brightpearl, and can only recommend others to do the same.

Puntos a favor

We now have a product that solves our needs.
It is simple to use, yet complex, so that we can grow a lot within it.

It was quick to implement, allowing us to benefit from the elevated toolbox immediately.

Puntos en contra

Some elements of the UX/UI and functionality are clearly outdated and needs a revision. Also, it feels that they are stuck within old workflows that should be optimised.

I think this is a common issue in enterprise ERP and something that will improve over time.

Respuesta de Brightpearl

Hi Kristoffer,

Thank you for sparing the time to review us - we really appreciate it.

We're really pleased that we meet your needs so square-on and that you've had such a great experience at all the stages along your journey so far.

We're super-happy that you're a customer too and we really appreciate your recommendation.

Tom (Brightpearl)

Adam F.
Calificación general
  • Sector: Hardware informático
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Brightpearl is a fantastic all in one ERP system

Revisado el 3/11/2020

Brightpearl is a fantastic all in one ERP system that is great for connecting all your eCommerce...

Brightpearl is a fantastic all in one ERP system that is great for connecting all your eCommerce channels under one roof. They key to any eCommerce growth is being able to automate as much as possible and this is where Brightpearl excels. When we started using Brightpearl back in 2014 we were processing around 100 orders per month. In 2020 we are processing more than 100 orders per day and without Brightpearls automation this would not have been possible.

Puntos a favor

Great for automating your eCommerce orders.

Puntos en contra

Finance system needs improving for handling offline customer credit accounts.

Respuesta de Brightpearl

Hi Adam,

Thank you so much for your review. Automating manual tasks to give time back has been our thing since day one so it's great that you're getting so much value out. 100 orders to almost 3000 orders a month is amazing and we're so pleased we've been such a key component in making that happen!

Thank you again,
Tom (Brightpearl)

Mostrando 5 opiniones de 133 Todas las opiniones

Preguntas frecuentes sobre Brightpearl

He aquí algunas preguntas frecuentes sobre Brightpearl.

Brightpearl ofrece los siguientes planes de precios:

  • A partir de:
  • Modelo de precios: Suscripción
  • Prueba gratis: No disponible

No tenemos información sobre las características de Brightpearl

Los clientes habituales de Brightpearl son:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Brightpearl admite los siguientes idiomas:

inglés

Brightpearl admite los siguientes dispositivos:

iPad (móvil)

Brightpearl se integra con las siguientes aplicaciones:

Bigcommerce, Magento Commerce, Mailchimp, PayPal, Quickbooks Online, ShipStation, Shopify, Xero, ekmPowershop

Brightpearl ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, 24/7 (asistencia directa), Chat

Categorías relacionadas

Ver todas las categorías de software encontradas para Brightpearl.