--- description: Información actualizada sobre Zoho Assist. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara Zoho Assist con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho Assist: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Programas de asistencia remota](/directory/563/remote-support/software) > [Zoho Assist](/software/9913/zoho-assist) # Zoho Assist Canonical: https://www.getapp.com.mx/software/9913/zoho-assist Página: 1 de 61\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/9913/zoho-assist?page=2) > Ayuda rápidamente a clientes remotos a través de sesiones de soporte remoto asistidas basadas en web y gestiona equipos remotos sin esfuerzo a través del acceso remoto desatendido. > > Veredicto: 1497 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 1497 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Zoho - **Constitución**: 1996 ## Contexto comercial - **Precio inicial**: EUR 480.00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Detalles de precios**: Prueba gratuita de 15 días, soporte remoto y planes de acceso desatendido en diferentes niveles - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, búlgaro, chino, chino tradicional, coreano, español, francés, inglés, italiano, japonés, neerlandés, portugués, sueco - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 209 más ## Funciones - API - Acceso desatendido - Acceso móvil - Acceso remoto y monitoreo - Alertas y notificaciones - Anotaciones - Archivos de audio y vídeo bidireccionales - Audio/vídeo HD - Autenticación - Captura de pantalla - Chat de vídeo - Chat en tiempo real - Chat en vivo - Chat y mensajería - Comunicación multicanal - Conferencias - Control/Acceso remoto - Controles o permisos de acceso - Copia de seguridad y recuperación - Creación de informes y estadísticas ## Integraciones (en total: 17) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk … y 2 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Programas de asistencia remota](https://www.getapp.com.mx/directory/563/remote-support/software) ## Categorías relacionadas - [Software de ITSM](https://www.getapp.com.mx/directory/292/it-service-management-itsm/software) - [Programas de asistencia remota](https://www.getapp.com.mx/directory/563/remote-support/software) - [Soluciones para proveedores de servicios (MSP)](https://www.getapp.com.mx/directory/645/managed-service-providers-msp/software) - [Herramientas para trabajar en remoto](https://www.getapp.com.mx/directory/1699/remote-work/software) - [Software de escritorio remoto](https://www.getapp.com.mx/directory/1731/remote-desktop/software) ## Alternativas 1. [TeamViewer ONE](https://www.getapp.com.mx/software/90948/teamviewer) — 4.6/5 (11642 reviews) 2. [Slack](https://www.getapp.com.mx/software/91563/slack) — 4.7/5 (24221 reviews) 3. [AnyDesk](https://www.getapp.com.mx/software/120039/anydesk) — 4.6/5 (1799 reviews) 4. [ISL Light](https://www.getapp.com.mx/software/114883/isl-light) — 4.7/5 (779 reviews) 5. [Supremo Remote Desktop](https://www.getapp.com.mx/software/132559/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Opiniones ### "It is my favourite remote access solution" — 5.0/5 > **Roscoe** | *31 de marzo de 2026* | Administración gubernamental | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Zoho was very easy to use, and ease to install. It links with Spiceworks Help Desk which is great bc I can track tickets by device. Saves so much time being able to remote access. I usedthe option that allows me to group devices like I was used to when I used BeyondTrust Bomgar. It is a great tool without any need for customer support to guide you through setup. It also offers MFA which is a great option for users needing a secure remote access option. Lastly, value\!\!\! It is very valuable as a government agency that has a fixed budget. I have been and will continue to recommend this product > > **Puntos en contra**: The option of technician vs unattended assistance was confusing in the beginning. I had to use the trial to understand the difference. I wish it was made clearer in the pricing. > > love it\!\!\!\! I have used multiple applications - Bomgar, Teamviewer, Anyviewer, AnyDesk, ScreenConnect - and this one is my favourite. Bomgar is 2nd. If I was given an option to use any on my list and someone was paying for it, I would still choose Zoho. The pricing options and customizations make it a no brainer. ----- ### "I’ve been with Zoho for 5 years now, and I’ve got no reason to switch" — 5.0/5 > **William** | *22 de agosto de 2026* | Defensa y espacio | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Zoho is designed for all levels of user type—from beginner to advanced. However, the UI is still manageable (even easy in many respects). > > **Puntos en contra**: The Remote Access deployment and revocation process isn’t quite as intuitive as I’d like it be. I have to refresh my memory on how to launch and revoke drone time to time. > > I’ve been using Zoho Assist for many years now. It does exactly what it claims to do, and I have no reason to try anything else. ----- ### "Well, it has the potential to be excellent, but it needs improvement." — 3.0/5 > **Raul** | *20 de febrero de 2026* | Internet | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: In terms of cost-effectiveness, the site offers several features at a low cost, allowing you to add multiple domains under a single subscription. > > **Puntos en contra**: The experience was good in terms of cost-effectiveness. However, there are many issues in the initial steps. I enter the password and it’s not recognized; I enable authentication for one user, and it asks for authentication from others I haven’t even set up yet. There are problems logging in, forcing me to keep switching between apps until it works. Basic settings are confusing to find. > > Well, it has the potential to be excellent, but it needs improvement. I hope the service improves in these areas, thereby overcoming these issues. ----- ### "First time Zoho user" — 4.0/5 > **sean** | *1 de agosto de 2026* | Seguridad informática y de redes | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Zoho Assist comes packed with all the key diagnostic tools and remote control features I was looking for. As a beginner tech, I found the interface incredibly user-friendly and intuitive to navigate—it worked smoothly right out of the box without a steep learning curve. > > **Puntos en contra**: Nothing major\! Setting up unattended access has a few options to configure at first, but once you get the hang of it, everything runs very seamlessly. > > My overall experience with Zoho Assist has been excellent. It made taking over remote desktops and running diagnostic tools simple and straightforward, even while I'm still building up my technical toolkit. It is reliable, easy to use, and a great value. ----- ### "Overall it's an amazing software" — 5.0/5 > **Srinivasa Prasad** | *3 de septiembre de 2026* | Medicina alternativa | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: User friendly software and easy to assist and easy to access many computer core shortcuts and functionalities > > **Puntos en contra**: Always need to download a piece of software on the customer side and customers will be much more irritated to do that. ----- Página: 1 de 61\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/9913/zoho-assist?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/9913/zoho-assist) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados