--- description: Información actualizada sobre Zoho Assist. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara Zoho Assist con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho Assist: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Programas de asistencia remota](/directory/563/remote-support/software) > [Zoho Assist](/software/9913/zoho-assist) # Zoho Assist Canonical: https://www.getapp.com.mx/software/9913/zoho-assist Página: 1 de 60\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/9913/zoho-assist?page=2) > Ayuda rápidamente a clientes remotos a través de sesiones de soporte remoto asistidas basadas en web y gestiona equipos remotos sin esfuerzo a través del acceso remoto desatendido. > > Veredicto: 1476 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 1476 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Zoho - **Constitución**: 1996 ## Contexto comercial - **Precio inicial**: EUR 480.00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Detalles de precios**: Prueba gratuita de 15 días, soporte remoto y planes de acceso desatendido en diferentes niveles - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, búlgaro, chino, coreano, español, francés, inglés, italiano, japonés, neerlandés, portugués, sueco - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 209 más ## Funciones - API - Acceso desatendido - Acceso móvil - Acceso remoto y monitoreo - Alertas y notificaciones - Anotaciones - Archivos de audio y vídeo bidireccionales - Audio/vídeo HD - Autenticación - Captura de pantalla - Chat de vídeo - Chat en tiempo real - Chat en vivo - Chat y mensajería - Comunicación multicanal - Conferencias - Control/Acceso remoto - Controles o permisos de acceso - Copia de seguridad y recuperación - Creación de informes y estadísticas ## Integraciones (en total: 17) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk … y 2 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Programas de asistencia remota](https://www.getapp.com.mx/directory/563/remote-support/software) ## Categorías relacionadas - [Software de ITSM](https://www.getapp.com.mx/directory/292/it-service-management-itsm/software) - [Programas de asistencia remota](https://www.getapp.com.mx/directory/563/remote-support/software) - [Soluciones para proveedores de servicios (MSP)](https://www.getapp.com.mx/directory/645/managed-service-providers-msp/software) - [Herramientas para trabajar en remoto](https://www.getapp.com.mx/directory/1699/remote-work/software) - [Software de escritorio remoto](https://www.getapp.com.mx/directory/1731/remote-desktop/software) ## Alternativas 1. [TeamViewer ONE](https://www.getapp.com.mx/software/90948/teamviewer) — 4.6/5 (11636 reviews) 2. [Slack](https://www.getapp.com.mx/software/91563/slack) — 4.7/5 (24185 reviews) 3. [AnyDesk](https://www.getapp.com.mx/software/120039/anydesk) — 4.6/5 (1795 reviews) 4. [Supremo Remote Desktop](https://www.getapp.com.mx/software/132559/supremo-remote-desktop) — 4.7/5 (447 reviews) 5. [ISL Light](https://www.getapp.com.mx/software/114883/isl-light) — 4.7/5 (779 reviews) ## Opiniones ### "Reliable, affordable remote support that just works" — 5.0/5 > **Miki** | *2 de julio de 2026* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Zoho Assist is incredibly easy to deploy and use. Unattended access setup across multiple computers and sites was straightforward, and connections are fast and reliable even over slower networks. The pricing is very reasonable compared to competitors like TeamViewer or LogMeIn, and there's no nagging about commercial use. File transfer, multi-monitor navigation, and remote reboot/reconnect all work smoothly. It's also browser-based, so technicians don't need to install a heavy client to start a session. > > **Puntos en contra**: Occasionally the remote session can lag on high-resolution displays, and the mobile app experience isn't quite as polished as the desktop version. Some advanced settings are buried in menus and take a bit of digging to find. Reporting and session logs could be more detailed for admins managing a larger fleet of devices. > > Overall, Zoho Assist has been a dependable, cost-effective remote support solution. We use it to manage and support computers across multiple locations, and it's made day-to-day IT support much simpler — quick unattended access, easy ad-hoc sessions for end users, and minimal setup friction. It does exactly what we need without unnecessary complexity or inflated pricing. I'd recommend it to any small or mid-sized business that needs reliable remote access. ----- ### "Trial Extension Request" — 5.0/5 > **Usuario verificado** | *16 de julio de 2026* | Servicios financieros | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: What I liked is that it's a solution for both attended and unattended remote support. Now I want to try the Jira integration and purchase licenses for Zoho Assist. For this reason, I request an extension of the trial version, please. > > **Puntos en contra**: So far, it meets all my expectations. For this reason, I request an extension of the trial version, please. > > Overall, Zoho Assist provides attended and unattended remote support, which is quite important for my company: chat, video, and calls. Now I want to try the Jira integration and purchase licenses for Zoho Assist. For this reason, I request an extension of the trial version, please. ----- ### "Remote Access Connection Issues" — 1.0/5 > **Adrian** | *23 de junio de 2026* | Seguridad informática y de redes | Valoración de la recomendación: 2.0/10 > > **Puntos a favor**: Faster connection speed when connected. Lesser latency in comparison to team viewer and any desk platforms. > > **Puntos en contra**: Long process setting up a remote session with a client. From the downloading remote access file to authentication, is very long. ----- ### "Great product overall" — 5.0/5 > **Paul** | *14 de abril de 2026* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Fast connectivity. Easy to use portal. Good for grouping and managing clients. Cross platform support. Price beats most others without losing features > > **Puntos en contra**: Occasional browser issues depending on which one you are using. If not using unattended connectivity, you have to go thought the connection with the end user in detail > > Zoho Assist has become an essential part of our remote support workflow. We use it across all our clients, and it consistently delivers fast, reliable connectivity. The toolset is practical and well thought out, giving us everything we need to troubleshoot efficiently. The portal is clean, intuitive, and easy for out technicians and use. Overall, it’s a dependable remote support solution that just works. ----- ### "My review of zoho crm and assist" — 5.0/5 > **Usuario verificado** | *9 de julio de 2026* | Recursos Humanos | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It so sophisticated and tailored to business need that u feel like u lost so many productive hours figuring out and it so easy just like abc made by zoho, i would blindly recomend it to anyone with my personal gurantee attached,it so easy to use and so cheap,u can talk to \[sensitive content hidden\] if u dont like to to read faq and details,it will connect u to product specilist the moment u ask for, remote access feature of it is miracle specially power on when power cuts hapen and u are far away,if u have any bug and other issue u can address it right away,connection issue can happen any time and its so helpful in that time as well, > > **Puntos en contra**: honestly i may be amrature to zoho assist but i could not find a single con.till now once i find out after further use i will post it here. > > Miracle for me,awaysome go get it , any where in the world if u r discovering it for first time u have hit a little silver mine . ----- Página: 1 de 60\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/9913/zoho-assist?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/9913/zoho-assist) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados