--- description: Información actualizada sobre Zoho Assist. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara Zoho Assist con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho Assist: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Programas de asistencia remota](/directory/563/remote-support/software) > [Zoho Assist](/software/9913/zoho-assist) # Zoho Assist Canonical: https://www.getapp.com.mx/software/9913/zoho-assist Página: 1 de 59\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/9913/zoho-assist?page=2) > Ayuda rápidamente a clientes remotos a través de sesiones de soporte remoto asistidas basadas en web y gestiona equipos remotos sin esfuerzo a través del acceso remoto desatendido. > > Veredicto: 1446 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 1446 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Zoho - **Constitución**: 1996 ## Contexto comercial - **Precio inicial**: EUR 480.00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Detalles de precios**: Prueba gratuita de 15 días, soporte remoto y planes de acceso desatendido en diferentes niveles - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, búlgaro, chino, coreano, español, francés, inglés, italiano, japonés, neerlandés, portugués, sueco - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 209 más ## Funciones - API - Acceso desatendido - Acceso móvil - Acceso remoto y monitoreo - Alertas y notificaciones - Anotaciones - Archivos de audio y vídeo bidireccionales - Audio/vídeo HD - Autenticación - Captura de pantalla - Chat de vídeo - Chat en tiempo real - Chat en vivo - Chat y mensajería - Comunicación multicanal - Conferencias - Control/Acceso remoto - Controles o permisos de acceso - Copia de seguridad y recuperación - Creación de informes y estadísticas ## Integraciones (en total: 17) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk … y 2 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Programas de asistencia remota](https://www.getapp.com.mx/directory/563/remote-support/software) ## Categorías relacionadas - [Software de ITSM](https://www.getapp.com.mx/directory/292/it-service-management-itsm/software) - [Programas de asistencia remota](https://www.getapp.com.mx/directory/563/remote-support/software) - [Soluciones para proveedores de servicios (MSP)](https://www.getapp.com.mx/directory/645/managed-service-providers-msp/software) - [Herramientas para trabajar en remoto](https://www.getapp.com.mx/directory/1699/remote-work/software) - [Software de escritorio remoto](https://www.getapp.com.mx/directory/1731/remote-desktop/software) ## Alternativas 1. 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[ISL Light](https://www.getapp.com.mx/software/114883/isl-light) — 4.7/5 (779 reviews) ## Opiniones ### "Zoho Assist review" — 4.0/5 > **Mohamed** | *28 de junio de 2026* | Aviación y aeroespacial | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Great system specially for internal IT support Ticketing \& Change Request Logs — built-in ticket system, every IT action tied to a ticket, full change history for management visibility Device Monitoring — real-time health monitoring, proactive issue detection before users complain Hardware \& Software Inventory Scan — automatic scan of all enrolled devices showing installed software, hardware specs, printers, and user accounts > > **Puntos en contra**: The price a little high , if the price is lower it would allow us to add more licance with even highr > > Hardware \& Software Inventory Scan — automatic scan of all enrolled devices showing installed software, hardware specs, printers, and user accounts ----- ### "Zoho for begginers" — 4.0/5 > **Ulysses** | *19 de mayo de 2026* | Telecomunicaciones | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: What I like most about Zoho Assist is its exceptional balance of simplicity and cross-platform flexibility at an incredibly competitive price point. For IT professionals, MSPs, or helpdesk teams, it strips away the bloated installation processes of legacy remote-support software, making on-demand troubleshooting entirely frictionless. > > **Puntos en contra**: While Zoho Assist is an excellent, cost-effective tool for remote support, it isn't without its flaws. When deploying it at scale or using it for intensive troubleshooting, certain limitations and performance bottlenecks become noticeable. > > Overall Verdict: A Dependable Workhorse with Exceptional Value My overall experience with Zoho Assist has been highly positive, cementing its place as a reliable, go-to tool for cloud-based remote support and unattended endpoint management. While it might not have the hyper-fluid screen-mirroring frame rates of some specialized, heavy-duty desktop applications, it more than makes up for it in sheer utility, ease of deployment, and cross-platform flexibility. For an IT professional, helpdesk agent, or managed service provider (MSP), it acts as a dependable workhorse that gets the job done without overcomplicating the workflow or draining the budget. ----- ### "expensive but usually stable" — 3.0/5 > **Andrea** | *18 de febrero de 2025* | Organización de eventos | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: unattended access is great, but client has a hard time installing for connection > > **Puntos en contra**: difficulty for client to connect; screen lags on client's pc > > a bit expensive for what I need; client's screen lags and I am often needing to reconnect because client screen freezes ----- ### "Great product overall" — 5.0/5 > **Paul** | *14 de abril de 2026* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Fast connectivity. Easy to use portal. Good for grouping and managing clients. Cross platform support. Price beats most others without losing features > > **Puntos en contra**: Occasional browser issues depending on which one you are using. If not using unattended connectivity, you have to go thought the connection with the end user in detail > > Zoho Assist has become an essential part of our remote support workflow. We use it across all our clients, and it consistently delivers fast, reliable connectivity. The toolset is practical and well thought out, giving us everything we need to troubleshoot efficiently. The portal is clean, intuitive, and easy for out technicians and use. Overall, it’s a dependable remote support solution that just works. ----- ### "Reliable and Affordable Remote Support Tool for Nonprofits" — 5.0/5 > **Brian** | *16 de junio de 2026* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Zoho Assist has been an excellent remote support tool for our IT team. The remote access capabilities are seamless and reliable, allowing us to quickly connect to end-user machines without any complicated setup. The unattended access feature is particularly valuable for managing servers and systems after hours. It integrates well with our existing workflow, and the web-based console means technicians don't need to install heavy software. The pricing is very reasonable, especially for a nonprofit organization, and the session recording feature is great for documentation and training purposes. > > **Puntos en contra**: Occasionally, connection stability can be inconsistent on slower networks, which can be frustrating during active support sessions. The mobile app experience could use some improvement for technicians who need to provide support on the go. Additionally, some of the more advanced reporting features are locked behind higher-tier plans, and the user interface, while functional, can feel a bit cluttered at times. Customer support response times could also be faster for non-critical issues. > > Overall, Zoho Assist has been a reliable and cost-effective remote support solution for our IT team at a nonprofit organization. It simplifies remote troubleshooting significantly, allowing us to support staff across multiple locations without needing to be on-site. The tool has saved us considerable time and resources, and I would recommend it to other IT administrators, particularly those in budget-conscious organizations looking for a capable remote access platform. ----- Página: 1 de 59\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/9913/zoho-assist?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/9913/zoho-assist) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados