--- description: Información actualizada sobre Zoho CRM. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara Zoho CRM con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho CRM: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [CRM inmobiliario](/directory/767/real-estate-crm/software) > [Zoho CRM](/software/9908/zoho-crm) # Zoho CRM Canonical: https://www.getapp.com.mx/software/9908/zoho-crm Página: 1 de 281\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/9908/zoho-crm?page=2) > Zoho CRM es un software de gestión de relaciones con los clientes basado en la nube que ayuda a empresas de todos los tamaños a cerrar acuerdos de manera más inteligente, mejor y más rápida. La solución permite a las empresas llegar a sus clientes a través de todos los canales: teléfono, correo electrónico, redes sociales y chat en vivo. > > Veredicto: 6983 usuarios lo han valorado con **4.3/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.3/5** | 6983 Opiniones | | Facilidad de uso | 4.2/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.1/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.3/5 | Basado en las opiniones generales | | Funciones | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Zoho - **Constitución**: 1996 ## Contexto comercial - **Precio inicial**: USD 14.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, búlgaro, checo, chino, chino tradicional, coreano, croata, danés, español, francés, hebreo, hindi, húngaro, indonesio, inglés, italiano, japonés, neerlandés, polaco, portugués de Brasil, portugués de Portugal, ruso, sueco, tailandés, turco, vietnamita, árabe - **Países disponibles**: Alemania, Arabia Saudita, Argentina, Armenia, Australia, Austria, Bangladés, Baréin, Bielorrusia, Brasil, Bután, Bélgica, Canadá, Catar, Chile, China, Chipre, Colombia, Dinamarca, Egipto y 42 más ## Funciones - A/B Testing - AI Copilot - API - Acceso móvil - Acciones activadas por evento - Alertas y notificaciones - Alerts/Escalation - Almacenamiento de documentos - Análisis de campañas - Análisis de correlaciones - Análisis de evolución de ventas - Análisis de tendencias - Análisis de texto - Análisis de ventas - Análisis estadístico - Análisis predictivo - Análisis visual - Aplicación móvil - Aprobación de ventas - Arrastrar y soltar ## Integraciones (en total: 70) - 2iNova Practice Management Software - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Docusign - Dropbox - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar - Google Drive … y 55 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [CRM inmobiliario](https://www.getapp.com.mx/directory/767/real-estate-crm/software) ## Categorías relacionadas - [Sistema CRM](https://www.getapp.com.mx/directory/230/crm/software) - [Software de gestión de contactos](https://www.getapp.com.mx/directory/337/contact-management/software) - [Sistemas automatizados de ventas](https://www.getapp.com.mx/directory/338/sales-force-automation/software) - [Herramientas de administración de leads](https://www.getapp.com.mx/directory/339/lead-management/software) - [CRM para redes sociales](https://www.getapp.com.mx/directory/558/social-crm/software) ## Alternativas 1. [Salesforce Sales Cloud](https://www.getapp.com.mx/software/90378/salesforce) — 4.4/5 (18793 reviews) 2. [HubSpot CRM](https://www.getapp.com.mx/software/102533/hubspot-crm) — 4.5/5 (4471 reviews) 3. [Bigin by Zoho CRM](https://www.getapp.com.mx/software/142099/bigin-by-zoho-crm) — 4.7/5 (738 reviews) 4. [Dynamics 365](https://www.getapp.com.mx/software/90844/dynamics-365) — 4.4/5 (5835 reviews) 5. [Pipedrive](https://www.getapp.com.mx/software/90507/pipedrive) — 4.5/5 (3057 reviews) ## Opiniones ### "Zoho could be for you" — 5.0/5 > **Kendall** | *23 de julio de 2025* | Salud, bienestar y deporte | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: I like the fact the team at Zoho will do their best to help you worth your issues with any of their products . Lot of different products to help grow and support your business. > > **Puntos en contra**: you will touch base with many different reps and mangers. No dedicated team members. Wish some things was easier to setup. Maybe some type of ai can help with the speed of the setup. Pricing can be high depending on the filed or industry your business is in. Zoho health needs better explanations > > IT kinda hard to setup for small business and small team. But it still better than most tech companies ----- ### "Great option if you need good functionality on a smaller budget" — 4.0/5 > **Usuario verificado** | *19 de septiembre de 2025* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: This is a great CRM option for businesses that don't have a large budget. That being said, it doesn't feel cheap and includes a lot of great features for sales and marketing teams. > > **Puntos en contra**: The email tool is a little basic regarding design templates - although the scheduling functionality is good. The reporting module could be improved. The standard reports didn't quite fit what we required and it was difficult to find the relevant fields when creating custom reports. > > Overall I was happy with the experience of using Zoho CRM. Setting up workflows, creating custom fields and managing contacts was straightforward. ----- ### "Worst User Experience - too many phonecalls" — 1.0/5 > **Andrea** | *14 de mayo de 2025* | Administración educativa | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: ZOHO was supposed to help me streamline a lot of my processes for my small business.The pro's for me were the price and the ALL IN ONE factor. > > **Puntos en contra**: Despite all the marketing claims that Zoho CRM is “easy to use” and “intuitive,” my experience—and clearly that of many others—says otherwise. I scheduled a demo - then they canceled it and rescheduled it for 7:30am - well that did not work for me. Then the phone calls started. UGH They were very intrusive. Don't they know that people do not use the phone anymore ? I am surprised they didn't try to fax me. > > The interface is overwhelming, cluttered with endless tabs and technical jargon that isn’t clearly explained. It feels more like trying to navigate a complex enterprise system than a tool meant to help small businesses streamline their processes. What’s worse, after simply requesting a demo, I was relentlessly bombarded with calls—up to 10 times a day, starting as early as 7 a.m. While I understand the intention is to offer support, this level of aggressive sales outreach is intrusive and exhausting. If you’re a small business owner looking for a simple, effective CRM, I recommend skipping the headache and exploring options like Streak CRM. It’s clean, easy to use, integrates directly with Gmail, and doesn’t require a master’s degree to figure out. Zoho might work for large organizations with dedicated tech teams, but for small businesses looking for simplicity and peace of mind, it’s just not the right fit. ----- ### "Powerful Tool for Managing Sales and Customer Relationships" — 5.0/5 > **PRAGATI** | *18 de mayo de 2026* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: What I like most about Zoho CRM is its ability to keep all customer information and interactions organized in one place. It makes it easy to track leads, manage sales pipelines, and follow up with clients efficiently. The interface is user-friendly, and the automation features help save time by reducing manual tasks, which improves overall productivity. > > **Puntos en contra**: What I liked least about Zoho CRM is that it can take some time to fully learn and explore all its features due to the wide range of customization options. However, once familiar, it becomes very powerful and effective. > > My overall experience with Zoho CRM has been very positive. It helps streamline customer management, track leads, and organize sales activities in an efficient way. The platform is feature-rich and supports automation, which improves productivity and saves time. Once familiar with the system, it becomes a very useful tool for managing business processes. ----- ### "Zoho CRM a great start for SMEs" — 5.0/5 > **Peter** | *16 de febrero de 2026* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: When bundled in Zoho One it provide a lot of features for one low price. Includes social posts, sales IQ, signing and campaigns. > > **Puntos en contra**: Not keen on having to visit separate window for each module. can be tricky to set up relationships and add new fields. > > Simple to learn and use but takes time to set up if you need something more than the default settings ----- Página: 1 de 281\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/9908/zoho-crm?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/9908/zoho-crm) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados