Zendesk

Software de atención al cliente en la nube

4.3 /5 (2438 opiniones) ¡Escribe una reseña!

Información general sobre Zendesk

¿Qué es Zendesk?

Zendesk es la solución probada de software de atención al cliente basada en la nube que resulta ser la manera más rápida para permitir que empresas de todos los tamaños y sectores ofrezcan una atención al cliente excelente. Zendesk es tan fácil de usar que los equipos de asistencia y sus clientes en todo el mundo lo adoran. Puedes acceder a Zendesk en cualquier lugar, desde cualquier dispositivo.

Más de 40 000 clientes confían en Zendesk, incluidas algunas de las marcas líderes mundiales, como Airbnb, Gilt Groupe, Groupon, Tumblr, Box, Sony y Sears.

Información general sobre Zendesk

Precio

A partir de
USD 5.00/mes

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de Zendesk

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos, Canadá, Reino Unido, Australia, China y otros 5, India, Japón, Alemania, Brasil, México
Idiomas admitidos
Alemán, Checo, Chino (simplificado), Chino (tradicional), Coreano y otros 22, Danés, Español, Finés, Francés, Hebreo, Húngaro, Indonesio, Inglés, Irlandés, Italiano, Japonés, Neerlandés, Noruego, Polaco, Portugués, Ruso, Sueco, Tailandés, Taiwanés, Turco, Ucraniano, Árabe

Medios

Organize your tickets by grouping them into lists with the Views feature. Create pre-defined default views, shared views for your team, and personal views custom to the agent.
Keep a pulse on agent performance with easy to view and navigate dashboards
Get a better sense of how you're doing with visibility on ticket volume, agent performance, and other key support metrics.
Streamline your ticket volume by directing tickets to the agent that's best equipped to resolve them.
Contextual workplaces give agents the right tools they need based on the ticket they're solving - such as apps and customer info.
Easily collaborate with other teams to get involved in solving customer questions.
Vídeo de Zendesk Captura de pantalla de Zendesk: Organize your tickets by grouping them into lists with the Views feature. Create pre-defined default views, shared views for your team, and personal views custom to the agent. Captura de pantalla de Zendesk: Keep a pulse on agent performance with easy to view and navigate dashboards Captura de pantalla de Zendesk: Get a better sense of how you're doing with visibility on ticket volume, agent performance, and other key support metrics. Captura de pantalla de Zendesk: Streamline your ticket volume by directing tickets to the agent that's best equipped to resolve them. Captura de pantalla de Zendesk: Contextual workplaces give agents the right tools they need based on the ticket they're solving - such as apps and customer info. Captura de pantalla de Zendesk: Easily collaborate with other teams to get involved in solving customer questions.

Opiniones de Zendesk

Opiniones de Zendesk

Calificación general
4.3
/
5
Excelente
1272

Muy bien
863

Normal
228

Pobre
43

Malo
32

Relación calidad-precio
4.1
Funciones
4.3
Facilidad de uso
4.3
Asistencia al cliente
4.2
88% Un ha recomendado esta aplicación
Ashley E.

The best professional ticketing solution

I have had several smooth years using zendesk and really love using it for every ticket incident I have to resolve.


Traducir con Google
Ted F.

Need help from Zendesk? Forget it. Don't even bother.

Horrible. I only use this software because it would be a hassle porting all existing tickets over to a different platform. I needed billing support from them, and my ticket was 'escalated' to the Finance department, but nobody ever got back to me in time. Literally a few days went by and not one word from my Zendesk agent. They have a poor support system. So, if you don't ever need help with anything and know what you're doing, then ZD is probably for you.


Traducir con Google
Zeeshan A.

Better Ticketing system


Traducir con Google
Usuario verificado

Stay Away

Customer support is terrible, they do have an unqualified customer success team. We requested a feature and it took them over 5 months with emails back and forth to let us know they can get it done. When i tried to cancel the contract they said we can not cancel it because you have another 1 year on a contract which was incorrect. the success manager was still thinking we are in 2019 after i pointed that out they still refused to cancel the contract. My advice to this company is a legacy and you should look into a more modern system and there is alot of them out there.


Traducir con Google
Govindraj S.

Productivity and Efficient Support tool

We wanted out of box support solutions so we moved from Salesforce to Zendesk so we don't have deployment cost in Zendesk. Everything comes out of box and as an Admin u just to read their Knowledge KB and configurat the system to meet ur business needs. We have achieved 24 x7 chat support services with the help of Zendesk chat which is a excellent software


Traducir con Google
Ashley E.
Sector: Tecnología y servicios de la información
Tamaño de la empresa: 1001-5000 empleados
Traducir a español
Traducir a español

The best professional ticketing solution

Software usado A diario durante Más de dos años
Revisado el 11/4/2020
Fuente de la reseña: Capterra

I have had several smooth years using zendesk and really love using it for every ticket incident I have to resolve.

Puntos a favor

I can manage my tickets with ease using Zendesk. It provides me with the perfect user interface to easily navigate between all my tickets and incidents. This tool is also widely used making it great for training new colleagues and customers to use this for internal systems.

Puntos en contra

The software is great however it can take a couple of hours to get used to the flow of tickets and interfaces in comparison to some other CRM software. Once familiar this is not an issue.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Ted F.
Sector: Minería y metalurgia
Tamaño de la empresa: 51-200 empleados
Traducir a español
Traducir a español

Need help from Zendesk? Forget it. Don't even bother.

Software usado A diario durante Más de un año
Revisado el 31/1/2020
Fuente de la reseña: Capterra

Horrible. I only use this software because it would be a hassle porting all existing tickets over to a different platform. I needed billing support from them, and my ticket was 'escalated' to the Finance department, but nobody ever got back to me in time. Literally a few days went by and not one word from my Zendesk agent. They have a poor support system. So, if you don't ever need help with anything and know what you're doing, then ZD is probably for you.

Puntos a favor

The software functions nicely. It is very well put together. They make it easy to run a help desk.

Puntos en contra

The support, or lack thereof. If you need support for this software, they take a long, long time to get back to you. You better know what you're doing, because if you need to get a hold of them, I wish you the best of luck.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 0.0/10

Zeeshan A.
Sector: Seguridad informática y de redes
Tamaño de la empresa: 501-1000 empleados
Traducir a español
Traducir a español

Better Ticketing system

Software usado A diario durante Más de dos años
Revisado el 20/11/2020
Fuente de la reseña: Capterra

Puntos a favor

If you are looking for better and alternate ticket system then Zendesk is the best. You can easily setup Macros and Triggers. Apply tags to tickets which helps you filter out the tickets. You can rout tickets and set automated responses and follow up replies. Zendesk provides you better reporting than other ticketing systems. You can setup your own domain to hide Zendesk URLs.

Puntos en contra

Macros and triggers are hard to setup, just make them a bit easier.

Desglose por calificación

Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Usuario verificado
Sector: Servicios financieros
Tamaño de la empresa: 11-50 empleados
Traducir a español
Traducir a español

Stay Away

Software usado A diario durante Más de dos años
Revisado el 5/5/2020
Fuente de la reseña: Capterra

Customer support is terrible, they do have an unqualified customer success team. We requested a feature and it took them over 5 months with emails back and forth to let us know they can get it done. When i tried to cancel the contract they said we can not cancel it because you have another 1 year on a contract which was incorrect. the success manager was still thinking we are in 2019 after i pointed that out they still refused to cancel the contract. My advice to this company is a legacy and you should look into a more modern system and there is alot of them out there.

Puntos a favor

At first, we liked using them, we had no issues with their system until they started adding extra products that were not native. for instance, their chat app slowed down our website by at least 30%, we tried intercom and immediately had positive feedback from our users.

Puntos en contra

Their chat software will consume the life out of your website performance.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 0.0/10

Govindraj S.
Sector: Hostelería
Tamaño de la empresa: 11-50 empleados
Traducir a español
Traducir a español

Productivity and Efficient Support tool

Software usado A diario durante Más de dos años
Revisado el 10/11/2020
Fuente de la reseña: Capterra

We wanted out of box support solutions so we moved from Salesforce to Zendesk so we don't have deployment cost in Zendesk. Everything comes out of box and as an Admin u just to read their Knowledge KB and configurat the system to meet ur business needs. We have achieved 24 x7 chat support services with the help of Zendesk chat which is a excellent software

Puntos a favor

The best part of the Product is it has multiple channel support, nice api integration, automation and trigger is excellent which increases business customer support agents productivity, nice api integration, automation and trigger is excellent which increases business productivity as well.

Puntos en contra

Yes Zendesk has recently launched Explore as an analytical tool in replacement to their Insight analytical tool which is not up to the mark and much complex in comparison to Insight. Also their training and learning cost is High which should be reduced.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 7.0/10

Recomendación de usuario
8.3/10
Basado en 2438 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Zendesk

Precios de Zendesk

A partir de
USD 5.00/mes
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4.1/5
Basado en 2438 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Zendesk

Funciones de Zendesk

API
Alertas y alzada
Chat
Comunicación multicanal
Creación de informes y estadísticas
Creación de marca personalizable
Encuestas y comentarios
Gestión de flujos de trabajo
Gestión de la base de conocimiento
Gestión de tickets de soporte
Integración de CRM
Integración de correo electrónico
Integración de redes sociales
Integración de terceros
Mensajería instantánea
Notificaciones automáticas
Panel de actividades
Portal de autoservicio
Supervisión
Varios idiomas
Funciones
4.3/5
Basado en 2438 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre Zendesk

Preguntas frecuentes sobre Zendesk

He aquí algunas preguntas frecuentes sobre Zendesk.

P. ¿Qué tipo de planes de precios ofrece Zendesk?

Zendesk ofrece los siguientes planes de precios:

A partir de: USD 5.00/mes

Modelo de precios: Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de Zendesk?

No tenemos información sobre las características de Zendesk

P. ¿Quiénes son los usuarios habituales de Zendesk?

Los clientes habituales de Zendesk son:

Empresas pequeñas, Empresas Grandes, Administraciones públicas, Sin ánimo de lucro, Trabajadores autónomos, Empresas medianas

P. ¿Qué idiomas admite Zendesk?

Zendesk admite los siguientes idiomas:

Alemán, Checo, Chino (simplificado), Chino (tradicional), Coreano, Danés, Español, Finés, Francés, Hebreo, Húngaro, Indonesio, Inglés, Irlandés, Italiano, Japonés, Neerlandés, Noruego, Polaco, Portugués, Ruso, Sueco, Tailandés, Taiwanés, Turco, Ucraniano, Árabe

P. ¿Zendesk es compatible con dispositivos móviles?

Zendesk admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra Zendesk?

Zendesk se integra con las siguientes aplicaciones:

123FormBuilder, Clarizen, ClickDesk, Get Satisfaction, InsightSquared, Planview PPM Pro, Podio, SolarWinds Service Desk, Vivocha, Yonyx

P. ¿Qué tipo de asistencia ofrece Zendesk?

Zendesk ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo