--- description: Información actualizada sobre Cayzu. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara Cayzu con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Cayzu: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Software para servicio al cliente](/directory/231/customer-service/software) > [Cayzu](/software/91792/cayzu-help-desk) # Cayzu Canonical: https://www.getapp.com.mx/software/91792/cayzu-help-desk Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/91792/cayzu-help-desk?page=2) > Cayzu permite a los usuarios administrar todas las solicitudes de asistencia desde un único portal basado en la nube, sin importar si ingresan por teléfono, correo electrónico, Facebook, Twitter o incluso móvil. Cayzu permite a las organizaciones manejar sin problemas múltiples marcas y productos, cada uno con su propio portal de usuario final de marca. > > Veredicto: 30 usuarios lo han valorado con **5.0/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **5.0/5** | 30 Opiniones | | Facilidad de uso | 4.9/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.9/5 | Basado en las opiniones generales | | Funciones | 5.0/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 100% | (10/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Cayzu - **Ubicación**: Amherstburg, Canadá - **Constitución**: 2013 ## Contexto comercial - **Precio inicial**: USD 4.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Australia, Brasil, Canadá, China, Estados Unidos, India, Japón, México, Reino Unido ## Funciones - API - Acciones activadas por evento - Alertas y notificaciones - Alerts/Escalation - Almacenamiento de documentos - Análisis - Análisis visual - Aplicación móvil - Asistencia al cliente - Auditoría de problemas - Autoresponders - Autorizaciones basadas en roles - Base de datos de clientes - Base de datos de contactos - Búsqueda/filtro - Campos personalizables - Chat en tiempo real - Chat en vivo - Chat y mensajería - Comunicación multicanal ## Integraciones (en total: 30) - Capsule - Dropbox Business - Facebook Business Suite - FreshBooks - Google Analytics 360 - Harvest - Highrise - HubSpot CRM - JIRA Service Management - Jira - LiveChat - LogMeIn Central - LogMeIn Rescue - Meta for Business - Microsoft Teams … y 15 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software para servicio al cliente](https://www.getapp.com.mx/directory/231/customer-service/software) ## Categorías relacionadas - [Software para servicio al cliente](https://www.getapp.com.mx/directory/231/customer-service/software) - [Sistema help desk](https://www.getapp.com.mx/directory/287/help-desk-ticketing/software) - [Software de gestión de experiencia del cliente](https://www.getapp.com.mx/directory/601/customer-experience/software) - [Herramientas de seguimiento de problemas](https://www.getapp.com.mx/directory/580/issue-tracking/software) - [Software de ITSM](https://www.getapp.com.mx/directory/292/it-service-management-itsm/software) ## Alternativas 1. [Zendesk Suite](https://www.getapp.com.mx/software/9448/zendesk) — 4.4/5 (4079 reviews) 2. [TeamSupport](https://www.getapp.com.mx/software/8670/teamsupport) — 4.5/5 (848 reviews) 3. [Issuetrak](https://www.getapp.com.mx/software/101433/issuetrak) — 4.6/5 (205 reviews) 4. [Vivantio](https://www.getapp.com.mx/software/91516/vivantio) — 4.3/5 (178 reviews) 5. [OTRS](https://www.getapp.com.mx/software/102025/otrs) — 4.4/5 (96 reviews) ## Opiniones ### "Really impressed due to how flexible and customizable it is, particularly the end user portal." — 5.0/5 > **Jennifer** | *16 de mayo de 2017* | Formación profesional y coaching | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The custom forms for end users are great. I was really surprised at how robust the reporting can be in dashboard format. That makes key stats very obvious. Great to be able to roll up agent activity by SLA and other dimensions. Very good collection of App integrations. > > **Puntos en contra**: There are many layers to the features, but you get use to that. Anxious for the customizable end user portal to be released. > > Simple, centralized control and great reporting of key operating data by whatever dimension we need. ----- ### "Really great, works with MS Outlook, built in global search, in few words - it is the best\!" — 5.0/5 > **Alina** | *8 de junio de 2017* | Comercio mayorista | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I like that I can get quick responses if needed; I am able to add private communication between my team and the customer does not see it, besides it is integrated with Skype, Survey Monkey, Jira, and more; it's perfect that automation is built in; a great advantage is it's easy start; plus, one more great feature is that it offers unlimited storage to attach documents and links. > > It's great to have a free trial and that you do not have to sign any contracts and show your credit cards. Thank you. The great benefit is that I could use Cayzu Apps. ----- ### "First impressions - awesome" — 5.0/5 > **Martin** | *15 de mayo de 2014* > > This is support-made-simple. The sign-up and setup took 5 minutes, the administration was intuitive. It doesn't have all the bells and whistles of the bigger players, but I don't really need that for my 7 person helpdesk team, and I can't afford it anyway. What it does have makes a lot of sense for me - branding options, email ticket creation, reporting, social media integration, self-service portal - even an API so I can connect other systems in the future. There's actually a lot squeezed into the package. What I really like is integration into CRM packages like SalesForce and SugarCRM - my sales people can't go into an account blind - if there's a P1 support issue in progress, the tickets need to be showing up in their CRM in real-time. ----- ### "Finally a helpdesk that works\!" — 5.0/5 > **Kevin** | *15 de mayo de 2014* > > We've used Zendesk and Freshdesk, and also trialed a whole heap of other helpdesks but nothing compares to Cayzu. The amount of features, reports and speed were what was most important to us, and Cayzu certainly ticks all these boxes. When dealing with their support it is always pleasant dealing with someone that speaks your language and can fix your problem straight away instead of just putting it in the 'too hard basket'. Cayzu are a pleasure to deal with and I'll continue to recommend them to as many people as possible. ----- ### "Awesome replacement to our outdated ticketing system\!" — 5.0/5 > **Andre** | *17 de octubre de 2017* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I like how easy the ticketing system is to use. I really like the search function and how I can track the tickets via the various filters\! I'm doing the administration for our staff as well and it's really easy to assign tickets to our agents\! > > Replaced our old ticketing system ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/91792/cayzu-help-desk?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/91792/cayzu-help-desk) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Datos estructurados