Características, reseñas y alternativas de Re:amaze

Re:amaze

Support, engage, and convert customers on a single platform.

4.8/5 (5 reseñas)

Información general sobre Re:amaze

Re:amaze is a web based helpdesk platform to help businesses communicate with customers at scale. With multi-channel support for all of your conversational channels like chat, email, social media, and mobile. Re:amaze helps your entire team stay in sync with customers in a shared team inbox so no conversations go missing.

Features

Email, Facebook, Messenger, Twitter support - Chat - Public Help Sites and FAQ - Multi-brand management - CRM - Team collaboration and staff notes - Customer satisfaction surveys - Roles and permissions -
Tagging and customer attributes - Automated workflows - Customizable email templates - Automatic collision detection - Customizable notifications, tags, and filters - Response templates - Conversation permalinks - Autoresponders - Volume, response time, and staff reports - JavaScript integrations - API access - Mobile apps for iOS and Android

Precio

A partir de
$20/mes
Opciones de precios
Prueba gratis
Suscripción
Relación calidad-precio

Dispositivos

Tamaño de la empresa

P
M
G

Disponible en los países siguientes

Asia, Australia, Canadá, China, Europa y otros 5, Alemania, India, Japón, Latinoamérica, África y Oriente Medio

Idiomas admitidos

Inglés

Reseñas de Re:amaze

Calificación general
4.8/5
100% reseñas positivas
4
Excelente
1
Muy bien
0
Media
0
Mediocre
0
Horrible
Traducir con Google

A very modern take on customer support helpdesk, live chat, and customer engagement.

Software usado A diario durante Más de dos años
Revisado el 3/2/2018
Fuente de la reseña: Capterra

I manage all my customer service with this product. My marketing team also uses it to run promotional campaigns. Sales people use it to see who's on our website and can initiate sales quickly.

Puntos a favor

Reamaze is one of those products that you wish you started using years ago. This product has definitely evolved over the years. I first used it back in 2015. I'm back on it now in 2018 and it has matured in many ways. It's much more than a customer service platform. It also helps businesses with conversion optimization and its definitely moving into intercom territory. Customer service is spectacular. Reach out and you'll always hear back from someone.

Puntos en contra

Reamaze has a very unique design philosophy and it's not everyone's cup of tea. Everything is designed to be centralized and you do need to think a lot about what you want to do before doing it. There's not a lot of handholding which can make it a bit tough on newcomers.

Response from Reamaze

Thanks for the feedback Oliver! We'll be sure to make onboarding and learning new Re:amaze features easier in the future.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10
Traducir con Google

Easy setup and great at helping provide 5 star customer support

Software usado A diario durante 6-12 meses
Revisado el 2/7/2018
Fuente de la reseña: Capterra

Much better response time to customer questions which have ultimately led to an increase in sales and 5 satr reviews on feedback emails and social media.

Puntos a favor

Very easy system to set up and intergate with our bigcommerce store.

One of our biggest issues was keeping control of all the communication from customer and staff.
Not having a central source where we could see what had been said to customers and what their past orders/comms were was a large pain point for us adding re amaze.

Since impolementing this we can respond to customers lighning fast from the desk or on the go if at shows via the mobile app.
We have a set of templates we can respond with for common enquireis and we have now got increased response time on facebnook as we get instant notificatiopn of messages.

Site pop up feature is another great tool that can allow us to help live customers on our site or direct them to where they may find answer or FAQ that we have set up.

Puntos en contra

Could do with some upgarde to the UI. In particular some colour coding for tags or different types of messages going to selected email accounts.

Other than this it's perfect

Response from Reamaze

Thanks for your candid review! An interface update is coming later this year after we roll out some more features :) We'll make sure our product teams are aware of your feedback.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10
Traducir con Google

We found it very useful for our small customer service team.

Software usado A diario durante Más de un año
Revisado el 27/2/2018
Fuente de la reseña: Capterra

We use to manage all social channels and emails through this software and it worked quite well for our small company.

Puntos a favor

It is very simple and easy to use software, where you can easily manage your customer service and integrate all channels at one place.

Puntos en contra

For small teams it works fine, but, for big teams it would be quite difficult to monitor and manage as there is no ticketing system in the software.

Response from Reamaze

Hi Mark! Thanks for the candid review. We appreciate the support. For large customer service teams, we recommend leveraging automated workflows for ticketing. A ticketing system is usually about handling assignments and escalations, which Re:amaze supports and is all doable via workflows. Our other ticketing features include assignments, moving conversations, reminders, state changes, tags, and much more. Let us know if you have any questions at [email protected]!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

7.0/10
Traducir con Google

Great helpdesk platform with lots of features and awesome customer service.

Software usado A diario durante Más de un año
Revisado el 23/10/2017
Fuente de la reseña: Capterra

Consolidated a lot of our helpdesk needs, CRM needs, chat needs to help with conversions. Saved us a lot of money by moving us away from a boatload of tools that we need to pay for separately.

Puntos a favor

They offer all the features a growing company like ours need. That includes things like

- Chat
- Email support
- Social media support
- Customer satisfaction surveys
- FAQ
- Proactive customer engagement

Pricing is fair and policies are just great. They honor all grandfathered accounts which makes the entire service future-proof. My favorite thing about Re:amaze is their customer service. Absolutely top notch.

Response from Reamaze

Thanks for reviewing Re:amaze, Winston! I'm glad we're creating a platform that you enjoy.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

9.0/10
Traducir con Google

An outstanding client-support option for B2B

Software usado A diario durante 1-5 meses
Revisado el 17/8/2018
Fuente de la reseña: Capterra

I volunteered to write a positive review because we've been very happy with Reamaze. It's been the actual real and working solution to our need--to deliver a high-quality B2B client support experience. Now we can concentrate on other things.

Puntos a favor

After a reasonably comprehensive search and stutter-starts on 2 other platforms, we found Reamaze was the one combination of quality and features that really met our need.

The most distinguishing feature for us was the ability to marry live chat support with a private, client-only knowledgebase.

The fantastic, friendly, and prompt support is a huge bonus, and we've found their embeddable components are less heavy and are better performing than the others we tried.

Integrating to show which customers are doing what and where was super simple and the actually real-timeyness of it has been of great value.

Puntos en contra

Because it's markup based, it's more work to do certain things in documentation, most notably adding images to support articles.

I'd also like some reports/tracking on who and how many of whom are visiting and reading articles in our Help Center, but I believe that's on their roadmap.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10

Precios de Re:amaze

A partir de
$20/mes
Opciones de precios
Prueba gratis
Suscripción
Relación calidad-precio

We support educational, non-profit, and charity institutions with discounts. Please contact us for more information.

Funciones de Re:amaze

  • API
  • Modelos personalizables
  • Plantillas de correo electrónico

  • Base de datos de clientes
  • Base de datos de contactos
  • Campos personalizables
  • Creación de informes personalizables
  • Creación de informes y estadísticas
  • Creación de marca personalizable
  • Gestión de calendarios
  • Importación y exportación de datos
  • Integración de correo electrónico
  • Integración de redes sociales
  • Integración de terceros
  • Integración móvil
  • Notificaciones automáticas
  • Pagos electrónicos
  • Panel de actividades
  • Recordatorios automáticos
  • Seguimiento de actividades

Más información sobre Re:amaze

Funciones principales de Re:amaze

  • API
  • Automated workflows
  • Autoresponders
  • CRM with customer data blocks
  • Collision detection
  • Customizable
  • Email support
  • Facebook and Twitter support
  • Javascript integrations
  • Keyboard shortcuts
  • Knowledge base
  • Livechat
  • Multi-brand support
  • Notifications, tags, filters
  • Permalinks
  • Public sites
  • Reporting
  • Response templates
  • Site integration
  • Team collaboration and staff notes

Beneficios

We believe awesome customer support is an extension of your ability to strike up meaningful conversations. Everything in Reamaze is designed to to reflect this simple concept.

Getting started with Reamaze takes minutes, not hours. We don’t dwell in meaningless features like ticket numbers or customer logins. Instead, we focus on designing a product that is intuitive and simple not only for you but also for your customers.

Reamaze will help you amaze your customers over and over again with just the right amount of tools you need. Nothing more. And nothing less.

Preguntas frecuentes sobre Re:amaze

He aquí algunas preguntas frecuentes sobre Re:amaze.

P. ¿Qué tipo de planes de precios ofrece Re:amaze?

Re:amaze ofrece los siguientes planes de precios:

A partir de: $20/mes

Modelo de precios: Suscripción

Prueba gratis: Disponible

We support educational, non-profit, and charity institutions with discounts. Please contact us for more information.

P. ¿Cuáles son las características principales de Re:amaze?

Re:amaze ofrece las siguientes características:

  • API
  • Automated workflows
  • Autoresponders
  • CRM with customer data blocks
  • Collision detection
  • Customizable
  • Email support
  • Facebook and Twitter support
  • Javascript integrations
  • Keyboard shortcuts
  • Knowledge base
  • Livechat
  • Multi-brand support
  • Notifications, tags, filters
  • Permalinks
  • Public sites
  • Reporting
  • Response templates
  • Site integration
  • Team collaboration and staff notes

P. ¿Quiénes son los usuarios habituales de Re:amaze?

Los clientes habituales de Re:amaze son:

Trabajadores autónomos, Grandes empresas, Empresa mediana, Organizaciones sin ánimo de lucro, Administraciones públicas, Empresa pequeña

P. ¿Qué idiomas admite Re:amaze?

Re:amaze admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece Re:amaze?

Re:amaze cuenta con los siguientes planes de precios:

Suscripción

P. ¿Re:amaze es compatible con dispositivos móviles?

Re:amaze admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra Re:amaze?

Re:amaze se integra con las siguientes aplicaciones:

APIANT, ActiveCampaign, Cyfe, Hatchbuck, HipChat, LeadMaster, Magento, ProjectManager.com, Slack, VisitorTrack

P. ¿Qué nivel de compatibilidad ofrece Re:amaze?

Re:amaze ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica