Re:amaze

Re:amaze

Support, engage, and convert customers on a single platform.

4.8/5 (8 reviews)

Re:amaze Overview

Re:amaze is a web based helpdesk platform to help businesses communicate with customers at scale. With multi-channel support for all of your conversational channels like chat, email, social media, and mobile. Re:amaze helps your entire team stay in sync with customers in a shared team inbox so no conversations go missing.

Features

Email, Facebook, Messenger, Twitter support - Chat - Public Help Sites and FAQ - Multi-brand management - CRM - Team collaboration and staff notes - Customer satisfaction surveys - Roles and permissions -
Tagging and customer attributes - Automated workflows - Customizable email templates - Automatic collision detection - Customizable notifications, tags, and filters - Response templates - Conversation permalinks - Autoresponders - Volume, response time, and staff reports - JavaScript integrations - API access - Mobile apps for iOS and Android

Pricing

Starting from
USD 20.00/month
Pricing options
Free Trial
Suscripción
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canadá, China, Europa and 5 others, Alemania, India, Japón, Latinoamérica, África y Oriente Medio

Supported Languages

Inglés

Re:amaze Reviews

Overall rating
4.8/5
100% positive reviews
6
Excellent
2
Very good
0
Average
0
Poor
0
Terrible
Oliver M.
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A very modern take on customer support helpdesk, live chat, and customer engagement.

Used Daily for 2+ years
Reviewed on 3/2/2018
Review Source: Capterra

I manage all my customer service with this product. My marketing team also uses it to run promotional campaigns. Sales people use it to see who's on our website and can initiate sales quickly.

Pros

Reamaze is one of those products that you wish you started using years ago. This product has definitely evolved over the years. I first used it back in 2015. I'm back on it now in 2018 and it has matured in many ways. It's much more than a customer service platform. It also helps businesses with conversion optimization and its definitely moving into intercom territory. Customer service is spectacular. Reach out and you'll always hear back from someone.

Cons

Reamaze has a very unique design philosophy and it's not everyone's cup of tea. Everything is designed to be centralized and you do need to think a lot about what you want to do before doing it. There's not a lot of handholding which can make it a bit tough on newcomers.

Response from Reamaze

Thanks for the feedback Oliver! We'll be sure to make onboarding and learning new Re:amaze features easier in the future.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Translate with Google

Easy setup and great at helping provide 5 star customer support

Used Daily for 6-12 months
Reviewed on 2/7/2018
Review Source: Capterra

Much better response time to customer questions which have ultimately led to an increase in sales and 5 satr reviews on feedback emails and social media.

Pros

Very easy system to set up and intergate with our bigcommerce store.

One of our biggest issues was keeping control of all the communication from customer and staff.
Not having a central source where we could see what had been said to customers and what their past orders/comms were was a large pain point for us adding re amaze.

Since impolementing this we can respond to customers lighning fast from the desk or on the go if at shows via the mobile app.
We have a set of templates we can respond with for common enquireis and we have now got increased response time on facebnook as we get instant notificatiopn of messages.

Site pop up feature is another great tool that can allow us to help live customers on our site or direct them to where they may find answer or FAQ that we have set up.

Cons

Could do with some upgarde to the UI. In particular some colour coding for tags or different types of messages going to selected email accounts.

Other than this it's perfect

Response from Reamaze

Thanks for your candid review! An interface update is coming later this year after we roll out some more features :) We'll make sure our product teams are aware of your feedback.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Mark A.
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We found it very useful for our small customer service team.

Used Daily for 1+ year
Reviewed on 27/2/2018
Review Source: Capterra

We use to manage all social channels and emails through this software and it worked quite well for our small company.

Pros

It is very simple and easy to use software, where you can easily manage your customer service and integrate all channels at one place.

Cons

For small teams it works fine, but, for big teams it would be quite difficult to monitor and manage as there is no ticketing system in the software.

Response from Reamaze

Hi Mark! Thanks for the candid review. We appreciate the support. For large customer service teams, we recommend leveraging automated workflows for ticketing. A ticketing system is usually about handling assignments and escalations, which Re:amaze supports and is all doable via workflows. Our other ticketing features include assignments, moving conversations, reminders, state changes, tags, and much more. Let us know if you have any questions at [email protected]!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Winston H.
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Great helpdesk platform with lots of features and awesome customer service.

Used Daily for 1+ year
Reviewed on 23/10/2017
Review Source: Capterra

Consolidated a lot of our helpdesk needs, CRM needs, chat needs to help with conversions. Saved us a lot of money by moving us away from a boatload of tools that we need to pay for separately.

Pros

They offer all the features a growing company like ours need. That includes things like

- Chat
- Email support
- Social media support
- Customer satisfaction surveys
- FAQ
- Proactive customer engagement

Pricing is fair and policies are just great. They honor all grandfathered accounts which makes the entire service future-proof. My favorite thing about Re:amaze is their customer service. Absolutely top notch.

Response from Reamaze

Thanks for reviewing Re:amaze, Winston! I'm glad we're creating a platform that you enjoy.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Jeremy W.
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An outstanding client-support option for B2B

Used Daily for 1-5 months
Reviewed on 17/8/2018
Review Source: Capterra

I volunteered to write a positive review because we've been very happy with Reamaze. It's been the actual real and working solution to our need--to deliver a high-quality B2B client support experience. Now we can concentrate on other things.

Pros

After a reasonably comprehensive search and stutter-starts on 2 other platforms, we found Reamaze was the one combination of quality and features that really met our need.

The most distinguishing feature for us was the ability to marry live chat support with a private, client-only knowledgebase.

The fantastic, friendly, and prompt support is a huge bonus, and we've found their embeddable components are less heavy and are better performing than the others we tried.

Integrating to show which customers are doing what and where was super simple and the actually real-timeyness of it has been of great value.

Cons

Because it's markup based, it's more work to do certain things in documentation, most notably adding images to support articles.

I'd also like some reports/tracking on who and how many of whom are visiting and reading articles in our Help Center, but I believe that's on their roadmap.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Re:amaze Pricing

Starting from
USD 20.00/month
Pricing options
Free Trial
Suscripción
Value for money

We support educational, non-profit, and charity institutions with discounts. Please contact us for more information.

Re:amaze Features

  • API
  • Modelos personalizables

  • Base de datos de clientes
  • Base de datos de contactos
  • Campos personalizables
  • Creación de informes personalizables
  • Creación de informes y estadísticas
  • Creación de marca personalizable
  • Gestión de calendarios
  • Importación y exportación de datos
  • Integración de CRM
  • Integración de correo electrónico
  • Integración de redes sociales
  • Integración de terceros
  • Integración móvil
  • Notificaciones automáticas
  • Pagos electrónicos
  • Panel de actividades
  • Recordatorios automáticos
  • Seguimiento de actividades

Additional information for Re:amaze

Key features of Re:amaze

  • API
  • Automated workflows
  • Autoresponders
  • CRM with customer data blocks
  • Collision detection
  • Customizable
  • Email support
  • Facebook and Twitter support
  • Javascript integrations
  • Keyboard shortcuts
  • Knowledge base
  • Livechat
  • Multi-brand support
  • Notifications, tags, filters
  • Permalinks
  • Public sites
  • Reporting
  • Response templates
  • Site integration
  • Team collaboration and staff notes

Benefits

We believe awesome customer support is an extension of your ability to strike up meaningful conversations. Everything in Reamaze is designed to to reflect this simple concept.

Getting started with Reamaze takes minutes, not hours. We don’t dwell in meaningless features like ticket numbers or customer logins. Instead, we focus on designing a product that is intuitive and simple not only for you but also for your customers.

Reamaze will help you amaze your customers over and over again with just the right amount of tools you need. Nothing more. And nothing less.

Re:amaze FAQs

Below are some frequently asked questions for Re:amaze.

Q. What type of pricing plans does Re:amaze offer?

Re:amaze offers the following pricing plans:

Starting from: USD 20.00/month

Pricing model: Suscripción

Free Trial: Disponible

We support educational, non-profit, and charity institutions with discounts. Please contact us for more information.

Q. What are the main features of Re:amaze?

Re:amaze offers the following features:

  • API
  • Automated workflows
  • Autoresponders
  • CRM with customer data blocks
  • Collision detection
  • Customizable
  • Email support
  • Facebook and Twitter support
  • Javascript integrations
  • Keyboard shortcuts
  • Knowledge base
  • Livechat
  • Multi-brand support
  • Notifications, tags, filters
  • Permalinks
  • Public sites
  • Reporting
  • Response templates
  • Site integration
  • Team collaboration and staff notes

Q. Who are the typical users of Re:amaze?

Re:amaze has the following typical customers:

Trabajadores autónomos, Empresas Grandes, Empresas medianas, Non Profit, Administraciones públicas, Empresas pequeñas

Q. What languages does Re:amaze support?

Re:amaze supports the following languages:

Inglés

Q. What type of pricing plans does Re:amaze offer?

Re:amaze has the following pricing plans:

Suscripción

Q. Does Re:amaze support mobile devices?

Re:amaze supports the following devices:

Android, iPhone, iPad

Q. What other apps does Re:amaze integrate with?

Re:amaze integrates with the following applications:

APIANT, ActiveCampaign, Cyfe, Hatchbuck, HipChat, LeadMaster, Magento, ProjectManager.com, Slack, VisitorTrack

Q. What level of support does Re:amaze offer?

Re:amaze offers the following support options:

Preguntas frecuentes, Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica