---
description: Información actualizada sobre Salesforce Service Cloud. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara Salesforce Service Cloud con productos similares.
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title: Salesforce Service Cloud: precios, funciones y opiniones | GetApp México 2026
---

Breadcrumb: [Inicio](/) > [Software para servicio al cliente](/directory/231/customer-service/software) > [Salesforce Service Cloud](/software/91754/salesforce-1-service-cloud)

# Salesforce Service Cloud

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> Interactúa con tus clientes independientemente del momento y del lugar. Ofrece servicio en todos los canales, en cualquier dispositivo. Empodera a tus clientes mediante comunidades. Realiza un seguimiento de métricas clave de centros de contacto en tiempo real. Permite que cada empleado ofrezca un servicio excepcional en todas las interacciones.
> 
> Veredicto: 824 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**.

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## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.5/5** | 824 Opiniones |
| Facilidad de uso | 4.1/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.3/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.2/5 | Basado en las opiniones generales |
| Funciones | 4.4/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Salesforce
- **Ubicación**: San Francisco, EE. UU.
- **Constitución**: 2003

## Contexto comercial

- **Precio inicial**: USD 0.00
- **Modelo de precios**:  (versión gratuita disponible) (Prueba gratis)
- **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+
- **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil)
- **Idiomas admitidos**: alemán, chino, chino tradicional, coreano, español, francés, inglés, italiano, japonés, neerlandés, portugués, sueco, tailandés
- **Países disponibles**: Alemania, Arabia Saudita, Australia, Austria, Brasil, Bélgica, Canadá, China, Dinamarca, Emiratos Árabes Unidos, España, Estados Unidos, Filipinas, Finlandia, Francia, India, Indonesia, Irlanda, Israel, Italia y 14 más

## Funciones

- AI Copilot
- API
- Acceso móvil
- Acciones activadas por evento
- Acciones preventivas y correctivas (CAPA)
- Alertas de correo electrónico
- Alertas de riesgo
- Alertas y notificaciones
- Alerts/Escalation
- Almacen de archivos
- Almacenamiento de documentos
- Aplicación móvil
- Arrastrar y soltar
- Asignación de recursos
- Asset Lifecycle Management
- Autoresponders
- Base de datos de clientes
- Base de datos de contactos
- Base de datos de empleados
- Biblioteca de contenidos

## Integraciones (en total: 17)

- CRM Analytics
- Elastic Enterprise Search
- Five9
- Gainsight CS
- Helpshift
- InGenius
- LiveOps
- Natterbox
- NiCE CXone
- Quip
- Salesforce Marketing Cloud
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Starter
- Talkdesk

… y 2 integraciones más

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia telefónica
- Asistencia 24/7
- Chat

## Categoría

- [Software para servicio al cliente](https://www.getapp.com.mx/directory/231/customer-service/software)

## Categorías relacionadas

- [Software para servicio al cliente](https://www.getapp.com.mx/directory/231/customer-service/software)
- [Software de gestión del conocimiento](https://www.getapp.com.mx/directory/257/knowledge-management/software)
- [Software para call center](https://www.getapp.com.mx/directory/275/call-center/software)
- [Sistema help desk](https://www.getapp.com.mx/directory/287/help-desk-ticketing/software)
- [Software de ITSM](https://www.getapp.com.mx/directory/292/it-service-management-itsm/software)

## Alternativas

1. [Salesforce Sales Cloud](https://www.getapp.com.mx/software/90378/salesforce) — 4.4/5 (18782 reviews)
2. [Zendesk Suite](https://www.getapp.com.mx/software/9448/zendesk) — 4.4/5 (4079 reviews)
3. [LiveAgent](https://www.getapp.com.mx/software/91301/liveagent) — 4.7/5 (1781 reviews)
4. [LiveChat](https://www.getapp.com.mx/software/8385/livechat) — 4.6/5 (1723 reviews)
5. [Freshdesk](https://www.getapp.com.mx/software/10317/freshdesk) — 4.5/5 (3425 reviews)

## Opiniones

### "Complete customer relationship management on the cloud" — 4.0/5

> **Lillian** | *13 de febrero de 2023* | Hospital y atención sanitaria | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: All the tools you need—case management, live chat, and knowledge management—are neatly integrated and simple to use in one platform to handle client interactions and support enquiries. There is a wide variety of configuration choices that may be made to improve efficiency and productivity in the workplace. Also, having access to comprehensive information and dashboards is crucial for spotting patterns.
> 
> **Puntos en contra**: It's a complex program with a lot to learn before you can use it effectively. There are some ways in which Salesforce Service Cloud can be tailored to match their unique requirements, but this is not to the extent that they would like.
> 
> It is useful for keeping tabs on sales activities and monitoring the pipeline. It's useful for calculating sales quotas and conducting thorough sales assessments based on hard numbers. Data reporting is also simple.

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### "Customer Care thrives in Service Cloud" — 5.0/5

> **Usuario verificado** | *17 de septiembre de 2025* | Comercio minorista | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Service Cloud is a very flexible tool. Although I've only used it at my current company, it's very easy to see how it could be useful for any customer care team in any industry.
> 
> **Puntos en contra**: As is the case with any call center manager, so much of its effectiveness depends on how the Salesforce administrator sets up the tool so that it's useful to the agents. A good admin can really unlock the productivity potential of its agents if they have a deep understanding of how the agents need to work.
> 
> Our admin has built a tremendous amount of customization into Service Cloud, but has also made it easy for agents to learn and then to thrive on the job. It is easy for teams to cross reference service tickets between teams thanks to the categories our admin built in.

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### "optimizes customer services" — 3.0/5

> **Usuario verificado** | *16 de abril de 2023* | Software informático | Valoración de la recomendación: 8.0/10
> 
> **Puntos a favor**: Can help businesses optimize customer service processes and improve customer satisfaction and offers real-time monitoring and analytics to track customer behavior and sentiment
> 
> **Puntos en contra**: Offers real-time monitoring and analytics to track customer behavior and sentiment and can be overwhelming to manage large volumes of customer data and interactions

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### "Salesforce in finance" — 5.0/5

> **Alex** | *4 de septiembre de 2025* | Banca | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Salesforce Service Cloud is a powerful, enterprise-grade platform that excels in security, ticket management, call management, and integration with sales processes. Its robust features and scalability make it ideal for medium-to-large businesses, but the high cost, complexity, and steep learning curve can be barriers for smaller organizations.
> 
> **Puntos en contra**: Customer support is adequate but limited for lower-tier plans, and occasional bugs may require technical expertise to resolve. For businesses seeking a comprehensive, customizable CRM with strong omnichannel capabilities, Service Cloud offers significant value, provided they can manage the investment and setup challenges.
> 
> Our workplace utilizes salesforce for client tracking and profiling. It’s very useful in data collection

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### "So easy, even a tech challenged user can succeed" — 5.0/5

> **Usuario verificado** | *19 de diciembre de 2025* | Servicios financieros | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: Easy to use system, with step by step guidance to ensure a truly quality experience. I am not tech savvy, so for me to operate without issue is wonderful.
> 
> **Puntos en contra**: Centralizes customer data and information, for a complete view of the customer.  Easy to track cases with step by step prompts
> 
> Overall it's a very positive experience. Since the update, the step by step guidance takes the guesswork out of moving a case forward. Simple and easy to use. Love it

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