Pike13

Una solución de gestión de clientes basada en la nube.

4.1 /5 (129 opiniones) ¡Escribe una reseña!

Información general sobre Pike13

¿Qué es Pike13?

Los dueños de negocios deben centrarse en sus clientes en lugar de preocuparse de las tareas administrativas. Bajo esa idea nació Pike13.

Con fácil programación, gestión de clientes y procesamiento de pagos, Pike13 se puede personalizar para adaptarse a la empresa. Facilita la gestión de negocios de fitness y bellas artes desde cualquier smartphone, tablet u ordenador de escritorio. De esta manera, las empresas pueden centrar su energía en hacer crecer su negocio y cumplir su propósito.

Supervisa las ventas, los ingresos y las tasas de retención con creación de informes y analíticas en tiempo real.

Realiza un seguimiento de la asistencia, inscribe a los clientes en las clases, actualiza o confirma la lista de clases y automatiza las listas de espera.

Administra fácilmente las nóminas del personal, la contabilidad de tarifas variables, las propinas, las bonificaciones y las comisiones.

Los perfiles de clientes permiten ver y actualizar rápidamente el historial, fotos, notas, horarios y pagos, todo desde una plataforma compatible con dispositivos móviles. Las notificaciones por SMS o correo electrónico permiten a los clientes saber si hay problemas con su cuenta. Así, se pueden resolver antes de que se conviertan en un problema más grande y costoso.

Acepta pagos y vende suscripciones sobre la marcha con un procesamiento comercial menos complejo, menos costoso, transparente y sin cargos ocultos. Envía, firma y almacena de forma segura contratos y exenciones digitales de los clientes a través de la integración con Smartwaiver.

Personaliza y automatiza las campañas de correo electrónico gracias a sus integraciones con BrandBot, MailChimp y Emma.

Información general sobre Pike13

Precio

A partir de
USD 129.00/mes

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de Pike13

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Australia, Canadá, Europa, Alemania, Latinoamérica, Reino Unido, Estados Unidos
Idiomas admitidos
Chino (simplificado), Neerlandés, Inglés

Capturas de pantalla

Captura de pantalla de Pike13:
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Opiniones de Pike13

Opiniones de Pike13

Calificación general
4.1
/
5
Excelente
67

Muy bien
36

Normal
7

Pobre
9

Malo
10

Relación calidad-precio
4
Funciones
3.9
Facilidad de uso
4
Asistencia al cliente
4.1
80% Un ha recomendado esta aplicación
Marissa D.

We LOVE Pike13. They offer everything a small studio, or a large gym needs to operate.


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Rebekah L.

Outstanding Software!

Absolutely 100% positive and fantastic experience. Customers comment on how easy it is to use and I greatly value this software.


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Brittnee B.

Avoid... You will thank me later!

I would not recommend Pike13 to anyone due to their poor customer service and their lack of respect for their clients.


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Dan G.

Used Pike13 (formerly FrontDesk) for years

Overall I was pretty happy the experience, eventually we decided to part ways though.


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Mike M.

Best All Around Management Software for our Music School

We looked at many others, from the low end to the very high end. We actually began deployment of another product and found that "the devil is in the details" - there were significant workarounds and changes to our business practices that would be required, and which we were not willing to make.

So we looked again, and found that, while not perfect, Front Desk did meet 100% of our "Must Have"s and the clear majority of our "Nice to Have" items without requiring us to squeeze into a predefined mold.

All the products out there have feature lists that sound great, but with most, the further we dug into actual implementation, the harder the task became. With Front Desk, instead I found that several of the business practices that make our school unique were handled very elegantly by the software. This is primarily due to the fact that Financials (payment plans, billing, etc.) are completely decoupled from Enrollments (maintaining Schedules, Attendance, etc). At first this was disorienting, but I soon realized it was the distinctive that provided much of the flexibility we needed.


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Marissa D.
Traducir a español

We LOVE Pike13. They offer everything a small studio, or a large gym needs to operate.

Software usado A diario durante Más de dos años
Revisado el 4/6/2018
Fuente de la reseña: Capterra

Puntos a favor

Ease of use, and reliability are amazing! But my FAVORITE thing is definitely the staff app. I can do almost everything from the staff app, so I can work from anywhere, at any time.

From running payroll to creating packages or plans, it does it all. Most apps come with limited function, but this software is almost as complete as the desktop version.

And what I love about the company is they are always trying to get better. We have been users for man years and they add things I haven't even thought about needing. Its a pleasure to be a customer.

Puntos en contra

The reporting can be a bit confusing for me. Recently they have added a new reporting feature which has much more information, but I still struggle trying to see exactly what I need at times.
But I cant even call it a complaint. I had to really think of something to answer this question.

Traducir a español

Respuesta de Pike13

Hi Marissa,

Thank you so much for the feedback. We truly appreciate knowing what works and what our customers would like to see. As questions come up about reporting, please continue working with our customer care team and your account manager. We are happy to have calls to help you build exactly what you need to see.

Thank you,
Cindy Schneider
Manager, Customer Success

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Rebekah L.
Sector: Entretenimiento
Tamaño de la empresa: 2-10 empleados
Traducir a español

Outstanding Software!

Software usado A diario durante Más de dos años
Revisado el 16/8/2019
Fuente de la reseña: Capterra

Absolutely 100% positive and fantastic experience. Customers comment on how easy it is to use and I greatly value this software.

Puntos a favor

I love how versatile it is. i need to be able to run both monthly tuition for regular, weekly classes, plus courses plus punch cards, as my business serves many different populations. I love how easy it was to set-up and how easy it is for my staff to learn. I don't have to provide training for new employees. For the weird times things don't go as planned, customer service is on top of it, very speedy, thorough and helpful.

Puntos en contra

The reporting end is so versatile that I don't know how to easily pull up reports. there are so many ways to filter, which can be a good thing, but I don't know how to pull it up. I wish I could get notifications when someone buys a particular package that I am waiting to get sold.

Traducir a español

Respuesta de Pike13

Hi Rebekah,

Thank you so much for taking the time to provide a review of our product. We appreciate the comments and the feedback!

Thank you,
Cindy Schneider
Director of Customer Success

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Brittnee B.
Sector: Música
Tamaño de la empresa: 2-10 empleados
Traducir a español

Avoid... You will thank me later!

Software usado A diario durante Más de un año
Revisado el 5/10/2018
Fuente de la reseña: Capterra

I would not recommend Pike13 to anyone due to their poor customer service and their lack of respect for their clients.

Puntos a favor

Booking Emails: I like the fact that the program sends booking emails on a regular basis. Parents like them for the reminders.

Credit Card Processing: It has a nice feature built in that allows credit card processing. They did not tell me upfront that there is a monthly fee associated with it and then said "oh someone should have told you that." Once again, blame game.

Documents: The docusign feature is a nice ad on. However, if you want to customize your form, good luck. Pike13 doesn't really want to help you on this and once again try to play the "stupid" card on it.

Reports: The reports are nice if you can understand how to use them. They are kinda difficult to get around if your account manager does not explain them in detail.

Puntos en contra

Customer Service Attitude: They don't care once they have your money. Make sure you put a note on your calendar one year out or your service contact will be renewed. Don't expect to speak with anyone over the phone, everything is done through email.

On Boarding: I was indifferent about the on boarding process. The guy belittled me several time about coding and whatnot. I was a graphic and website designer by trade and on numerous occasions he talked in circles to try to confuse me. Basically their software doesn't allow for many custom changes and they would prefer to confuse you instead of being straight forward about it.

Text messaging: This is not default on the product. I was told that it was. All clients have to enable the feature. When you are dealing with 200+ clients you don't want to have to go through this process with every single client on how to sign up, sign on, go through all of their individualized settings - just to set up a text message.

Interface: The interface is very straight forward. There isn't any real customizations on it. You get what you get.

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Respuesta de Pike13

Hi Brittnee,

Thank you for your review and candor. I am sorry that our service has not met your needs. Your account manager will reach out to you shortly to discuss your cancellation request.

Thank you,
Cindy Schneider
Manager, Customer Success

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 0.0/10

Dan G.
Sector: Salud, bienestar y deporte
Tamaño de la empresa: 2-10 empleados
Traducir a español

Used Pike13 (formerly FrontDesk) for years

Software usado Otro durante Más de dos años
Revisado el 14/4/2020
Fuente de la reseña: Capterra

Overall I was pretty happy the experience, eventually we decided to part ways though.

Puntos a favor

Very stable platform, app made it easy to access / manage remotely.

Puntos en contra

I was a grandfathered user on an older plan - I eventually left since I got tired of having limited access to reports and metrics that would be included if I 'upgraded'

Traducir a español

Respuesta de Pike13

Hi Dan,

Thank you for taking the time to provide a review even after switching platforms. It is great to hear from all of our customers, past and present. We hope you are doing well.

Thank you,
Cindy Schneider
Director of Customer Success

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 7.0/10

Mike M.
Sector: Administración educativa
Tamaño de la empresa: 13-50 empleados
Traducir a español

Best All Around Management Software for our Music School

Software usado A diario durante 1-5 meses
Revisado el 23/8/2016
Fuente de la reseña: Capterra

We looked at many others, from the low end to the very high end. We actually began deployment of another product and found that "the devil is in the details" - there were significant workarounds and changes to our business practices that would be required, and which we were not willing to make.

So we looked again, and found that, while not perfect, Front Desk did meet 100% of our "Must Have"s and the clear majority of our "Nice to Have" items without requiring us to squeeze into a predefined mold.

All the products out there have feature lists that sound great, but with most, the further we dug into actual implementation, the harder the task became. With Front Desk, instead I found that several of the business practices that make our school unique were handled very elegantly by the software. This is primarily due to the fact that Financials (payment plans, billing, etc.) are completely decoupled from Enrollments (maintaining Schedules, Attendance, etc). At first this was disorienting, but I soon realized it was the distinctive that provided much of the flexibility we needed.

Puntos a favor

Very easy to use, modern / clean interface. The site is essentially identical on a Desktop and on Mobile devices. Note that some would say lack of an "App" was a Con (that was my first reaction) but the Mobile friendly website performs very well on all platforms.

Lots of flexibility around pricing models - per class as well as per instructor pricing, e.g. Prices, Discounts and Coupons are all clearly delineated in their roles and each is modifiable at time of sale. The Merchant Account Rates were the best we found also.

Viewing schedules for a few dozen teachers can be overwhelming; Front Desk has great flexibility in filtering the schedule (by person, activity, location, etc) as well as flexibility in presentation (list, day, week and month formats). Innovative use of colors also helps make attendance status clear at a glance.

I am also very pleased with how flexible the Customer view of the website is. The presentation of our "Course Catalog" can be very customizable, including defining what navigation tabs are available in the interface, etc.... not just what colors and icons are used! (We have yet to integrate the Front Desk website with our main site, but will do so next quarter.)

Puntos en contra

The Payroll functionality appears good with one glaring exception, which is that it does not support hourly pay; instead, you use either commission rates or pay per task (as opposed to per hour). In other words, an instructor earning $20/hour must be separately configured to earn $15 for a 45 minute class and $10 for a 30 minute class. This makes payroll setup (and maintenance with changing rates) quite a bit more labor intensive. So, the system is flexible, but not very efficient. In our case, we've opted to use the reporting functionality to generate all payroll statistics we need, and roll them up in a spreadsheet, rather than take on the multiple Pay Rates per Instructor overhead. We can always adopt their Payroll tools later if we wish.

The Reporting function has apparently recently been revamped; the Interface has "Classic" and "New" Reports sections. So, my hope is that the New Reports functionality will be enhanced soon. The data content, and its filtering are very robust - however, right now there are still significant shortcomings; Column order/width cannot be adjusted, for instance. Reports can be grouped only at one level (by Instructor, or by ClassType, but not both).

These problems can all be worked around by using the Export to CSV or Excel to handle those requirements offline.

Hard copy printouts are also not very impressive for the schedules and reports, although they're functional.

Traducir a español

Respuesta de Front Desk

Hi Mike,

Thank you so much for your review! I'm happy you're enjoying Front Desk so far and we really appreciate your feedback.

We plan to discontinue Classic reporting soon and are working on some updates to our New Reporting that will allow to you gain deeper insights into the performance of your business.

We'll share more info with you as soon as it's available to share.

In the meantime, please feel free to reach out to our Customer Care team at [email protected]

Best,
Kris and the Front Desk team

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 8.0/10

Recomendación de usuario
8.7/10
Basado en 129 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Pike13

Precios de Pike13

A partir de
USD 129.00/mes
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4/5
Basado en 129 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Pike13

Funciones de Pike13

API
Base de datos de clientes
Base de datos de contactos
Campos personalizables
Creación de informes personalizables
Creación de informes y estadísticas
Creación de marca personalizable
Encuestas y comentarios
Gestión de calendarios
Gestión de contactos
Importación y exportación de datos
Integración de correo electrónico
Integración de redes sociales
Integración de terceros
Modelos personalizables
Notificaciones automáticas
Pagos electrónicos
Panel de actividades
Recordatorios
Seguimiento de actividades
Funciones
3.9/5
Basado en 129 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Vídeos y tutoriales

Vídeos y tutoriales

Preguntas frecuentes sobre Pike13

Preguntas frecuentes sobre Pike13

He aquí algunas preguntas frecuentes sobre Pike13.

P. ¿Qué tipo de planes de precios ofrece Pike13?

Pike13 ofrece los siguientes planes de precios:

A partir de: USD 129.00/mes

Modelo de precios: Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de Pike13?

No tenemos información sobre las características de Pike13

P. ¿Quiénes son los usuarios habituales de Pike13?

Los clientes habituales de Pike13 son:

Trabajadores autónomos, Empresas Grandes, Empresas medianas, Sin ánimo de lucro, Administraciones públicas, Empresas pequeñas

P. ¿Qué idiomas admite Pike13?

Pike13 admite los siguientes idiomas:

Chino (simplificado), Neerlandés, Inglés

P. ¿Qué tipo de planes de precios ofrece Pike13?

Pike13 cuenta con los siguientes planes de precios:

Suscripción

P. ¿Pike13 es compatible con dispositivos móviles?

Pike13 admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra Pike13?

Pike13 se integra con las siguientes aplicaciones:

Bitium, Emma, Emma, Google Calendar, Listen360, Mailchimp, Microsoft Outlook, Ordyx, PayPal, Wordpress

P. ¿Qué tipo de asistencia ofrece Pike13?

Pike13 ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Base de conocimientos, Asistencia en línea, Asistencia telefónica