MemberClicks

Software todo en uno de gestión de socios

4.4 /5 (412 opiniones) ¡Escribe una reseña!

Información general sobre MemberClicks

¿Qué es MemberClicks?

MemberClicks permite a las organizaciones ahorrar tiempo y dinero, además de aprovechar al máximo la web. Ofrece una solución de software integral que simplifica las necesidades tecnológicas diarias de las asociaciones con poco personal.

Facilita el proceso de gestión de la asociación administrando socios, solicitudes, renovaciones de cuotas, registro de eventos y más en una solución intuitiva todo en uno. Esta solución puede usarse de manera independiente como sitio web para los miembros y la comunidad social o puede integrarse con fluidez en un sitio web existente.

Entendiendo lo que implica tener una asociación con poco personal, esta empresa fue creada desde cero para satisfacer sus necesidades únicas. Las asociaciones con poco personal carecen de tiempo, tienen presupuestos limitados y no cuentan con conocimientos técnicos, por lo que es difícil implementar y mantener tecnología. Es por eso que esta solución va más allá para brindar una atención al cliente excepcional junto con sus productos.

Con MemberClicks recibirás un proceso de implementación guiado y completo, con un administrador de cuentas dedicado, para que puedas comenzar a usar la solución fácilmente. Si necesitas ayuda, obtendrás asistencia ilimitada de un equipo accesible y experto. También tendrás acceso a oportunidades de formación continuas, paquetes de mantenimiento, valiosos servicios gratuitos y gran cantidad de recursos a tu disposición en horario ininterrumpido. El objetivo es satisfacerte como cliente.

Información general sobre MemberClicks

Precio

A partir de
USD 238.00/mes

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de MemberClicks

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos, Canadá
Idiomas admitidos
Inglés

Medios

Transaction Report - Memberclicks
Attribute Management - Memberclicks
Captura de pantalla de MemberClicks: Transaction Report - Memberclicks Captura de pantalla de MemberClicks: Attribute Management - Memberclicks

Opiniones de MemberClicks

Opiniones de MemberClicks

Calificación general
4.4
/
5
Excelente
216

Muy bien
159

Normal
25

Pobre
8

Malo
4

Relación calidad-precio
4.4
Funciones
4.2
Facilidad de uso
4.1
Asistencia al cliente
4.8
91% Un ha recomendado esta aplicación
Lori K.

The product is good and somewhat easy to use, but It's the service that keeps us happy.


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Debbie L.

Great data base for membership organizations

Overall I have been very happy with them and the many improvements over the past few years have been great.


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Nancy G.

Using product for two months and feeling frustrated

I did not have a positive experience with my on-boarding specialist. There was often confusion about appointment times; work that was promised was not completed timely; in fact, some of it has still not been done and we have been live for two months. When the system went live, renewal notices were sent to all my members and they were only supposed to go to the ones that had lapsed. My Board of Directors approved the rather large expenditure to purchase the system and then my credibility was impacted when I had to explain why members that had already paid for the year, were receiving a bill. Even though I had put in writing to the on-boarding specialist that the renewal notices for 2019 were to go our in November 2018, they went out September 1st. When I questioned this, I was told there was a bit of confusion. Thank goodness the help team members have been responsive and have tried to help sort out any problems.


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Gale M.

Why I chose MemberClicks

Getting several stand alone products all inclucded with MemberClicks saves time and funds. The customer services is the most outstanding we have ever experienced.


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Naomi B.

Great product

Overall good experience. Set up was fairly streamlined. Some glitches here and there - some of which have yet to be resolved (i.e. directory map location issues and mailchimp integration issues); customer service is overall pretty good - my only beef is when items are not being resolved I get no response or follow ups to let me know what's going on - it's like they fall off the face of the Earth (i.e directory map location and mailchimp issues). However, the service folks are always very nice and helpful 95% of the time. When compared to other member management software platforms - this one has most of the features we wanted for the price we could afford.


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Lori K.
Sector: Seguridad pública
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The product is good and somewhat easy to use, but It's the service that keeps us happy.

Software usado A diario durante Más de un año
Revisado el 13/6/2018
Fuente de la reseña: Capterra

Puntos a favor

Easy to use website creation area. Be able to update our website easily helps us to keep the content more current. Easy to create reports for our magazine distribution and other media distribution. It is easy to create the needed forms for our special events. The dashboard is a great way for my board of directors to view current membership numbers, this saves me time and I don't have to provide a report each month. It is nice having a help desk link to get questions answered quickly. It is also helpful to have the Tuesday and Thursday training sessions show up on my google calendar so that I can learn memberclicks funtionality on a weekly basis. Our members find it easy to use as well. They can update there membership rosters with a simple click of a button. They can add just as easily by clicking a button to add a new member to there roster.

Puntos en contra

I do not like the limitations of the content we want to creation, such ad emails. There seems to be a lot of limitations of size and file types. I do not like that an invoice does not automatically update after a service director updates there individual profile list of there active members. They have to call our office for us to click several buttons and create a new invoice so they can pay it. Our organization has annual renewal of over 7000 people, a simple button that the service director could puch once the roster has been updated to update the invoice automatically is something memberclicks needs to add. I know that we are not the only organization that does group membership types. Annother feature that would be nice is to be able to see more detailed demographics on our e-blast system. I know we can see who opened it but additional data would be nice.While the help desk page provides alot of information, I would like to see more video content on how to do things with memberclicks. I prefer video over reading long pages because i do not have alot of time in my day to search for the answers, which is why if it takes me more then 10 minutes to find an answer, I will stop looking and call customer service.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 9.0/10

Debbie L.
Sector: Organización cívica y social
Tamaño de la empresa: 11-50 empleados
Traducir a español
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Great data base for membership organizations

Software usado A diario durante Más de dos años
Revisado el 8/10/2020
Fuente de la reseña: Capterra

Overall I have been very happy with them and the many improvements over the past few years have been great.

Puntos a favor

We have used this data base for 10 years. It's easy to move employees when they change businesses so you don't end up with duplicates. You have lots of information about your members at the tip of your fingers. It's relatively easy to set up events, billing and more. Invoicing is easy once you get everything set up. Reconciling events is also a breeze. There are a ton of reports plus you can make your own queries. If you have a quick question the Chat is an easy way to get help. We only use a fraction of the options available so there is much that this system can do.

Puntos en contra

Some of the areas that we don't like is that some of the reports are skewed due to how it pulls the data and we are not able to customize them to get what we need. The communication module doesn't always work well with Constant Contact. The event module works best if you can get your members to use their member login which isn't an easy transition for old time members. The new browser version still has a lot of tweaks that need fixed to work accurately.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 9.0/10

Nancy G.
Sector: Gestión de organizaciones sin ánimo de lucro
Tamaño de la empresa: Trabajador autónomo
Traducir a español
Traducir a español

Using product for two months and feeling frustrated

Software usado A diario durante 1-5 meses
Revisado el 8/10/2018
Fuente de la reseña: Capterra

I did not have a positive experience with my on-boarding specialist. There was often confusion about appointment times; work that was promised was not completed timely; in fact, some of it has still not been done and we have been live for two months. When the system went live, renewal notices were sent to all my members and they were only supposed to go to the ones that had lapsed. My Board of Directors approved the rather large expenditure to purchase the system and then my credibility was impacted when I had to explain why members that had already paid for the year, were receiving a bill. Even though I had put in writing to the on-boarding specialist that the renewal notices for 2019 were to go our in November 2018, they went out September 1st. When I questioned this, I was told there was a bit of confusion. Thank goodness the help team members have been responsive and have tried to help sort out any problems.

Puntos a favor

As the director of a member based association, I contacted my fellow directors in other states that were using MemberClicks to ask about their experience with the product. They all recommended it noting just a few problem areas. I had an amazing demo experience with a very knowledgeable and friendly staff person who sold me on the product. Having the ability to track membership, generate invoices and track payments was a key reason for choosing the product. I hope that in a year's time, my comfort level with using the system will be such that I can realize the benefits we envisioned when purchasing the product. I will say the help desk staff are very responsive and accessible.

Puntos en contra

I have used other AMS products in other jobs so I have a basis for comparison in terms of what these systems can do. I would like to see MemberClicks streamline the creation of notices for members. For example, right now I have to create a notice for every single type of member (e.g. notice about payment of dues). It would be much easier if I could create a notice and then click which members it applies to rather than having to copy and paste the info into 8 different notices. Also, I know there are videos and staff available by e-mail but it would be helpful to have a guide or instruction manual that includes step by step instructions, rather than having to search through a bunch of articles. Also, I would love to be able to produce membership and revenue reports.

Desglose por calificación

Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 6.0/10

Gale M.
Sector: Cuidado de la salud mental
Tamaño de la empresa: 2-10 empleados
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Why I chose MemberClicks

Software usado A diario durante Más de dos años
Revisado el 13/10/2020
Fuente de la reseña: Capterra

Getting several stand alone products all inclucded with MemberClicks saves time and funds. The customer services is the most outstanding we have ever experienced.

Puntos a favor

Outstanding Customer Service. Response to suggestions . Users experience and ease of set up. Detailed directions. Contact center, collection of funds, upload options for media, all included with data base. End-user experience. Reports for easy viewing.

Puntos en contra

Calendar-lack of diversity to have live programs dates and on-demand event with continuous dates which overloads the calendar. Forms can be challenging with expanded programs. Lack of end user to upload files to their profile.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Naomi B.
Sector: Gestión de organizaciones sin ánimo de lucro
Tamaño de la empresa: 2-10 empleados
Traducir a español
Traducir a español

Great product

Software usado A diario durante Más de dos años
Revisado el 21/8/2019
Fuente de la reseña: Capterra

Overall good experience. Set up was fairly streamlined. Some glitches here and there - some of which have yet to be resolved (i.e. directory map location issues and mailchimp integration issues); customer service is overall pretty good - my only beef is when items are not being resolved I get no response or follow ups to let me know what's going on - it's like they fall off the face of the Earth (i.e directory map location and mailchimp issues). However, the service folks are always very nice and helpful 95% of the time. When compared to other member management software platforms - this one has most of the features we wanted for the price we could afford.

Puntos a favor

Overall this product has MOST of the features we were looking for in a member management / website integration system. We needed software that managed our membership database and integrated with our website and would allow for easy registration for events on our site.

Puntos en contra

I wish the online version included all of the features and functionality of the desktop software. Alternatively, I wish the desktop software was mac compatible. I also wish there was some additional customization options on the registration forms for events so that you can customize the look of the registration forms to break up areas between registration fees vs. sponsorships vs. other registration items so things were more intuitive. I also wish there was a way to offer downloadable or "e-tickets". Another "wish list" item is the ability to create your own custom forms outside the membership form or event registration forms - such as a form where users can donate to a charitable cause where users can input whatever value they want. There are several other "wish list" items I'd like to see that are available in other software platforms.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 8.0/10

Recomendación de usuario
8.6/10
Basado en 412 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de MemberClicks

Precios de MemberClicks

A partir de
USD 238.00/mes
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4.4/5
Basado en 412 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de MemberClicks

Funciones de MemberClicks

API
Base de datos de clientes
Campos personalizables
Creación de informes personalizables
Creación de informes y estadísticas
Creación de marca personalizable
Datos en tiempo real
Encuestas y comentarios
Gestión de calendarios
Gestión de contactos
Importación y exportación de datos
Integración de correo electrónico
Integración de redes sociales
Integración de terceros
Modelos personalizables
Notificaciones automáticas
Pagos electrónicos
Panel de actividades
Recordatorios
Seguimiento de actividades
Funciones
4.2/5
Basado en 412 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre MemberClicks

Preguntas frecuentes sobre MemberClicks

He aquí algunas preguntas frecuentes sobre MemberClicks.

P. ¿Qué tipo de planes de precios ofrece MemberClicks?

MemberClicks ofrece los siguientes planes de precios:

A partir de: USD 238.00/mes

Modelo de precios: Suscripción

Prueba gratis: No disponible

P. ¿Cuáles son las características principales de MemberClicks?

No tenemos información sobre las características de MemberClicks

P. ¿Quiénes son los usuarios habituales de MemberClicks?

Los clientes habituales de MemberClicks son:

Empresas pequeñas, Sin ánimo de lucro, Empresas medianas

P. ¿Qué idiomas admite MemberClicks?

MemberClicks admite los siguientes idiomas:

Inglés

P. ¿MemberClicks es compatible con dispositivos móviles?

No tenemos información sobre los dispositivos compatibles con MemberClicks

P. ¿Con qué otras aplicaciones se integra MemberClicks?

MemberClicks se integra con las siguientes aplicaciones:

GTR, MC | LMS, ProgramBook

P. ¿Qué tipo de asistencia ofrece MemberClicks?

MemberClicks ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo