DEAR Inventory

Software de gestión de inventarios para pymes

4.3 /5 (216 opiniones) ¡Escribe una reseña!

Información general sobre DEAR Inventory

¿Qué es DEAR Inventory?

DEAR Inventory es una aplicación de gestión de inventario y pedidos, basada en la nube, para pymes que ofrece una solución completa de gestión de servicios de fondo con compras, ventas, gestión de almacenes, funciones de fabricación ligera, así como integraciones con sistemas de envío, comercio electrónico y pasarela de pago.

DEAR Inventory tiene como objetivo ayudar a los propietarios de pequeñas y medianas empresas a tomar el control del inventario y la gestión de pedidos, a la vez que optimizan, automatizan y simplifican todas las operaciones diarias.

DEAR tiene amplias aplicaciones en diversas industrias, en empresas de diversos tamaños. Los minoristas, mayoristas, fabricantes y operadores de comercio electrónico son las categorías generales de los usuarios de DEAR Inventory. Algunas empresas utilizan DEAR para cubrir sus necesidades simples de gestión de inventarios, mientras que otras confían en DEAR para cumplir con los requisitos de cumplimiento impuestos por su sector; por ejemplo, los fabricantes de alimentos necesitan DEAR por sus capacidades de trazabilidad y fecha de caducidad de los lotes.

Información general sobre DEAR Inventory

Precio

A partir de
USD 199.00/mes

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de DEAR Inventory

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos, Canadá, Reino Unido, Australia, India
Idiomas admitidos
Chino (simplificado), Chino (tradicional), Inglés

Medios

View key performance indicators
Access DEAR Inventory on any internet-enabled device
Manage orders and leave purchase order memos
View assembly order
Check product availability
Vídeo de DEAR Inventory Captura de pantalla de DEAR Inventory: View key performance indicators Captura de pantalla de DEAR Inventory: Access DEAR Inventory on any internet-enabled device Captura de pantalla de DEAR Inventory: Manage orders and leave purchase order memos Captura de pantalla de DEAR Inventory: View assembly order Captura de pantalla de DEAR Inventory: Check product availability

Opiniones de DEAR Inventory

Opiniones de DEAR Inventory

Calificación general
4.3
/
5
Excelente
109

Muy bien
81

Normal
13

Pobre
7

Malo
6

Relación calidad-precio
4.3
Funciones
4.1
Facilidad de uso
4.2
Asistencia al cliente
4.3
88% Un ha recomendado esta aplicación
Nick C.

The best cloud-based Inventory Management option for SMEs

As a consultant implementing DEAR Inventory for a wide range of SMEs, we have solved an innumerable amount of problems along the way. From Batch tracking, to serial number tracking, integrations with online stores, accounting, shipping, reporting and forecasting, etc, it is all there.

The team at DEAR are generally very quick to respond and offer assistance, and the users are given the power to request and vote on new features to be implemented. The subscription pricing is also at a point where it represents huge value for money.


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Dallas L.

Dear has significantly helped our company

Our overall experience is positive. It was a little bit of a learning curve, but now that we have it down, I couldn't imagine going back. It helps us stay organized and helps us become more efficient and detailed with our operations.


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Cole N.

Poor Experiences

I wish I had control over whether we switched to a new inventory management system, but all I can do is voice my displeasure and hope that change comes. As for anyone looking into it, it seems to me that DEAR has gotten mostly positive reviews. In my experience, I've had almost nothing positive to say about it. I sincerely hope that everyone will put in a little extra money for something more reliable and customer oriented so they, or those that they work with, will not have to deal with the frustrations our warehouse has gone through.


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Luke M.

Great Product, Great Price

DEAR does exactly what it says it does, its a no frills solution for a company with basic inventory needs. We moved to DEAR from MS Dynamics NAV due to the fact that Dynamics options were limitless and for a still small but growing business it was too feature heavy and navigating around to get to the parts we needed was tiresome. What I'd really like to see is a stronger roadmap now from Dear to ramp up their features, particularly reporting isn't great, its quite static and you can't build your own, so a report builder would be ideal or an integration with a BI service so that you can build reports elsewhere. Our particular bugbear is trying to track down stock by batch and location, the information is there but its not in the best format. However for the price you can't complain, dear is an easy to use product that serves a wide variety of needs.


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Ivan H.

Great cloud-based ERP software

It is my first exposure to cloud-based ERP software, DEAR. I am pretty pleased with its performance. Pretty simply to use and easily to understand each module. The tutorial video presentation is really useful which u can easily accessing it by clicking from the main menu. No hassle to go around to find it.
Overall, my management and myself are pleased to spend almost 6 months to switch over from our existing ERP system


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Nick C.
Sector: Tecnología y servicios de la información
Tamaño de la empresa: 2-10 empleados
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The best cloud-based Inventory Management option for SMEs

Software usado A diario durante Más de dos años
Revisado el 3/10/2019
Fuente de la reseña: Capterra

As a consultant implementing DEAR Inventory for a wide range of SMEs, we have solved an innumerable amount of problems along the way. From Batch tracking, to serial number tracking, integrations with online stores, accounting, shipping, reporting and forecasting, etc, it is all there.

The team at DEAR are generally very quick to respond and offer assistance, and the users are given the power to request and vote on new features to be implemented. The subscription pricing is also at a point where it represents huge value for money.

Puntos a favor

As a cloud integration consultant working with SMEs in Adelaide and interstate to solve inventory management issues by implementing the right software, DEAR has proven again and again to be the leading choice for these businesses and is now our recommended choice as an implementation specialist.

DEAR has the functionality to provide a central solution to any SME looking to sell online or instore across a number of channels, and manage all the inventory in one place.The integration with Xero is top notch and the most robust I've seen of almost any app that connects to Xero.

The integrations to eCommerce channels are consistent in their setup and options and allow a great deal of flexibility. Complementing these integrations are shipping service integrations that allow for a full suite of inter-connected apps with DEAR as the hub.

Puntos en contra

If I had a gripe, it would be around some minor inconsistencies within the UI across various parts of the software, as well as some minor inconsistencies with various reports that are available.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Dallas L.
Sector: Comercio mayorista
Tamaño de la empresa: 2-10 empleados
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Dear has significantly helped our company

Software usado A diario durante Más de un año
Revisado el 22/11/2019
Fuente de la reseña: Capterra

Our overall experience is positive. It was a little bit of a learning curve, but now that we have it down, I couldn't imagine going back. It helps us stay organized and helps us become more efficient and detailed with our operations.

Puntos a favor

We transferred from Quickbooks to Dear Systems and it has been a great improvement. Our ability to manage inventory is far greater than before with QB. It's simple/easy to use, but also robust and has some very helpful features. We're in the wholesale industry. On the sales side - we love the pick, pack, and ship functions. This allows us to easily provide another level of detail for our customers that we couldn't before. We can enter what we packed on what pallet and then easily print pallet break downs and detailed packing lists. I also like the way you can mass pick, or mass print sales orders. The advance sale option is nice, so you can track back order shipments right on the same screen as the original order.
On the purchase order side, the advance receiving functions let you receive inventory against one PO more than once which is helpful.
We also just started keeping some inventory in another warehouse, so the ability to keep track of that through dear is nice.

Also the B2B portal has been a nice addition to our company as well.

Puntos en contra

I think the reporting tab is pretty clunky, that might be what I like least about Dear. They're on the right track, and some of those reports are very helpful. It's just that I have to export them to excel and modify them quite a bit for them to be what I want them to be.
Also I think the "credit purchase order" and "credit sale note" functions are pretty confusing/complicated.

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Respuesta de DEAR Systems

Hello Dallas,

Thank you for your valuable feedback. We have done major improvements to the reports section. With the new UI/UX improvement that was rolled out in the beginning of 2020 the usability and functionality of reports has never been easier. We have detailed knowledge base articles for each report and how to use it. You can read more about it by visiting https://support.dearsystems.com/support/solutions/folders/1000217591/. If you have any questions you can contact us at any time on [email protected] & a Customer Success agent will be ready to do a quick demo to help you.

Best Regards,
DEAR Team.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 9.0/10

Cole N.
Sector: Fabricación de productos eléctricos/electrónicos
Tamaño de la empresa: 51-200 empleados
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Poor Experiences

Software usado A diario durante Más de dos años
Revisado el 3/3/2020
Fuente de la reseña: SoftwareAdvice

I wish I had control over whether we switched to a new inventory management system, but all I can do is voice my displeasure and hope that change comes. As for anyone looking into it, it seems to me that DEAR has gotten mostly positive reviews. In my experience, I've had almost nothing positive to say about it. I sincerely hope that everyone will put in a little extra money for something more reliable and customer oriented so they, or those that they work with, will not have to deal with the frustrations our warehouse has gone through.

Puntos a favor

It seems that DEAR is cheaper than other options, and seems to have a wide variety of functionality -- at the very least, it has all the functionality that our company and our warehouse needs.

Puntos en contra

This product in particular has been so poor that I dedicated a lot of time to find places to review it. I started using DEAR 4 years ago when I picked up my job at this company. My company was small then, and DEAR had not been in use for very long when I got there.

Speed has always been an issue, but it hasn't become a big issue until recently as we've become more dependent on inventory and getting things done in a timely manner. In addition to being slow, we experience almost daily shutdowns of the site where nothing can be accessed. Usually, these last anywhere from a few minutes to 30 minutes, but the other day it went down for over 2 hours! This was during our shipping time when we are entirely dependent on the system, although it should be noted that we are dependent on it for the majority of the working day anyways. We ended up staying late to compensate -- and it was a Friday.

Support was not any help as they always provide empty reassurance that their 'team is working hard to improve and optimize the servers', and don't provide any kind of real fix. I could accept that if it noticeably improved over the years, but it hasn't. Clearly it's not enough of an issue for them to actually address.

Overall, terrible software service and terrible customer service. If they excel at anything, it's making their website look pretty -- although I have my complaints about poor functionality of the website as well.

TL;DR -- Would not recommend to my worst enemy

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Respuesta de DEAR Systems

Hello Cole,
Thank you for your feedback. Over the last year, we have done a lot of change to improve the performance. To name a few; individual database for each customer, code restructuring, optimize the query, offloading some processing to different servers for quick execution and we also have a 24/7 team monitoring the system for any performance issues & addressing them before customers get affected.
One of our Customer Success Managers has been trying to contact you. We want to give you personalized attention to help you resolve any difficulty you may be facing.
Best Regards,
DEAR Team.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 0.0/10

Luke M.
Sector: Alimentación y bebidas
Tamaño de la empresa: 11-50 empleados
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Great Product, Great Price

Software usado A diario durante 6-12 meses
Revisado el 24/6/2019
Fuente de la reseña: Capterra

DEAR does exactly what it says it does, its a no frills solution for a company with basic inventory needs. We moved to DEAR from MS Dynamics NAV due to the fact that Dynamics options were limitless and for a still small but growing business it was too feature heavy and navigating around to get to the parts we needed was tiresome. What I'd really like to see is a stronger roadmap now from Dear to ramp up their features, particularly reporting isn't great, its quite static and you can't build your own, so a report builder would be ideal or an integration with a BI service so that you can build reports elsewhere. Our particular bugbear is trying to track down stock by batch and location, the information is there but its not in the best format. However for the price you can't complain, dear is an easy to use product that serves a wide variety of needs.

Puntos a favor

Easy to use, value for money, cloud based, integrates with finance package, support is great.

Puntos en contra

Reporting functionality needs work, no ios app, light on more advanced features

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 7.0/10

Ivan H.
Sector: Fabricación de productos eléctricos/electrónicos
Tamaño de la empresa: 11-50 empleados
Traducir a español
Traducir a español

Great cloud-based ERP software

Software usado A diario durante 6-12 meses
Revisado el 15/8/2019
Fuente de la reseña: Capterra

It is my first exposure to cloud-based ERP software, DEAR. I am pretty pleased with its performance. Pretty simply to use and easily to understand each module. The tutorial video presentation is really useful which u can easily accessing it by clicking from the main menu. No hassle to go around to find it.
Overall, my management and myself are pleased to spend almost 6 months to switch over from our existing ERP system

Puntos a favor

User friendly
Good video demonstration on tutorial, easy to understand and follow
excellent aftersales support - swift in response

Puntos en contra

No direct module to handle goods replacement and warranty process /RMA portions
Not too user friendly or suitable to be used on project based jobs/ activities

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 9.0/10

Recomendación de usuario
8.4/10
Basado en 216 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de DEAR Inventory

Precios de DEAR Inventory

A partir de
USD 199.00/mes
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4.3/5
Basado en 216 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de DEAR Inventory

Funciones de DEAR Inventory

API
Almacenamiento de documentos
Auditoría
Creación de informes en tiempo real
Creación de informes personalizables
Creación de informes y estadísticas
Datos en tiempo real
Facturación
Gestión de documentos
Gestión de flujos de trabajo
Gestión de inventarios
Gestión de la conformidad
Importación y exportación de datos
Integración de terceros
Notificaciones automáticas
Panel de actividades
Registro de auditoría
Seguimiento de actividades
Seguimiento de inventario
Supervisión
Funciones
4.1/5
Basado en 216 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre DEAR Inventory

Preguntas frecuentes sobre DEAR Inventory

He aquí algunas preguntas frecuentes sobre DEAR Inventory.

P. ¿Qué tipo de planes de precios ofrece DEAR Inventory?

DEAR Inventory ofrece los siguientes planes de precios:

A partir de: USD 199.00/mes

Modelo de precios: Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de DEAR Inventory?

No tenemos información sobre las características de DEAR Inventory

P. ¿Quiénes son los usuarios habituales de DEAR Inventory?

Los clientes habituales de DEAR Inventory son:

Empresas pequeñas, Empresas Grandes, Administraciones públicas, Sin ánimo de lucro, Trabajadores autónomos, Empresas medianas

P. ¿Qué idiomas admite DEAR Inventory?

DEAR Inventory admite los siguientes idiomas:

Chino (simplificado), Chino (tradicional), Inglés

P. ¿DEAR Inventory es compatible con dispositivos móviles?

DEAR Inventory admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra DEAR Inventory?

DEAR Inventory se integra con las siguientes aplicaciones:

Crossfire, Handshake, Hike, Pepperi, QuickBooks Online, QuickBooks Online Advanced, Salpo CRM, Starshipit, XLReporting, Xero

P. ¿Qué tipo de asistencia ofrece DEAR Inventory?

DEAR Inventory ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Base de conocimientos, Asistencia en línea, Tutoriales en vídeo, Asistencia telefónica