PagerDuty

PagerDuty

Incident Management & Operations Performance Software

4.6/5 (172 opiniones)

Información general sobre PagerDuty

¿Qué es PagerDuty?

PagerDuty is a cloud software that connects people, systems and data into a single view - creating visibility and actionable intelligence across their operations. PagerDuty's SaaS alerting and incident tracking system helps IT operations and DevOps engineers resolve critical errors in their IT systems as quickly as possible.

PagerDuty integrates with all IT infrastructure monitoring tools such as Splunk, New Relic, Nagios, Zenoss and others, and handles the people part of the equation: alerting (via phone, SMS, email), on-call scheduling for teams, and automatic escalation of critical issues. Trusted by Fortune 500 companies and startups alike, PagerDuty customers include Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and Github.

Información general sobre PagerDuty

Precio

A partir de
USD 10.00/mes

Opciones de precios

Prueba gratis
Licencia de pago único
Suscripción
Relación calidad-precio

Starter: $10/month billed monthly or $10/month billed annually for up to 6 users
Platform: $35 per user/month billed monthly or $29 per user/month billed annually
Platform business: $47 per user/month billed monthly or $39 per user/month billed annually
Enterprise: $119 per user/month billed monthly or $99 per user/month billed annually


Funciones de PagerDuty

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Asia, Australia, Brasil, Canadá, China y otros 5, Europa, Alemania, India, Japón, Latinoamérica
Idiomas admitidos
Inglés

Capturas de pantalla

Captura de pantalla de PagerDuty: An operations command console offers advanced analytics and visibility
Captura de pantalla de PagerDuty: An operations command console offers advanced analytics and visibility Captura de pantalla de PagerDuty: Incident management Captura de pantalla de PagerDuty: Reports & analytics Captura de pantalla de PagerDuty: Escalation policy Captura de pantalla de PagerDuty: PagerDuty user Captura de pantalla de PagerDuty: Mobile apps for iOS and Android Captura de pantalla de PagerDuty: Native app for iOS Captura de pantalla de PagerDuty: Native app for Android Captura de pantalla de PagerDuty: Hand-Off notification Captura de pantalla de PagerDuty: Event intelligence

Opiniones de PagerDuty

Opiniones de PagerDuty

Calificación general
4.6
/
5
Excelente
109

Muy bien
57

Normal
5

Pobre
0

Malo
1

Relación calidad-precio
4.3
Funciones
4.4
Facilidad de uso
4.3
Asistencia al cliente
4.4
97% Un ha recomendado esta aplicación
Corey F.

Bye Bye to old school on-call practices

Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.


Traducir con Google
Michael H.

Pager Duty - Proof you get what you pay for

We immediately handled the overflow of noise from Nagios, AppDynamics, Dotcom-Monitor, SCOM(from our dc provider) and were able to drop a cellular device using the centralized phone contact with Pager-Duty. We also were able to put our on-call schedule into PagerDuty to realize immediately who was on-call for what product, in what region. There was a very immediate value add realized from even just trialing PagerDuty.


Traducir con Google
Kenneth D.

PagerDuty : A solution to almost every problem you didn't know you had yet

The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be.

Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler.

Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves.

No one noticed. Thanks to PagerDuty.

And now I'm *still* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later.


Traducir con Google
Usuario verificado

PagerDuty make it feel more like a pleasure than a Duty

Surprisingly easy to setup rotating schedules, schedule maintenance window exceptions, and have alerts triggered from many sources including email.

No one on call can say they didn't hear their phone anymore.. you will be phones, emailed and SMS messaged.. and it will loop until you (or someone else on rotation) knowledges the issue.


Traducir con Google
Ryan W.

reliable


Traducir con Google
Corey F.
Sector: Tecnología y servicios de la información
Tamaño de la empresa: 501-1000 empleados
Traducir a español

Bye Bye to old school on-call practices

Software usado A diario durante 6-12 meses
Revisado el 13/11/2019
Fuente de la reseña: Capterra

Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.

Puntos a favor

PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach.

The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack.

Puntos en contra

The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 9.0/10

Michael H.
Sector: Tecnología y servicios de la información
Tamaño de la empresa: 51-200 empleados
Traducir a español

Pager Duty - Proof you get what you pay for

Software usado A diario durante Prueba gratis
Revisado el 10/10/2018
Fuente de la reseña: Capterra

We immediately handled the overflow of noise from Nagios, AppDynamics, Dotcom-Monitor, SCOM(from our dc provider) and were able to drop a cellular device using the centralized phone contact with Pager-Duty. We also were able to put our on-call schedule into PagerDuty to realize immediately who was on-call for what product, in what region. There was a very immediate value add realized from even just trialing PagerDuty.

Puntos a favor

I tried a competitor's product which was a free notification manager up to 11 people. It took me 3 days to get anywhere with a basic task of integrating 3 of our noisiest alerts. Then I tried the PagerDuty trial and got 2 of our noisiest alerts built out in 1 day. I added 3 more over the next 2 days to go well over the targeted mark. Coworkers were excited to help put time and effort into the system as opposed to the free tool which I couldn't seem to get any traction with. The alerts were immediately available, they were easy to get posting to my cell phone, and adding additional users was a cinch. The tool unfolds and becomes more useful the more time you put into it where some tools you struggle to get right and then you're afraid to make changes.

Puntos en contra

The UI is a bit quirky in the scheduler which is a pretty important view if you have a rotating on-call shift you're trying to tie down. There was a lot of "can't delete before you delete elsewhere" scenarios where there could have been a "will also delete these elsewhere, are you sure?" scenarios. What you gain in ease of use and stability in the mobile platform you lose in overall functionality, it is simple almost to a fault and while it seems silly there's no skinning of the mobile app to better suit your personality in a hyper-customized world. I'll know shortly if they're willing to go longer but they seem to be sticklers for the exact trial length + only a little. Corporations interested in putting in a full month long or longer trial that may need that amount of time to show value, create a SOW, and have a PO issued may be stuck in limbo for a few weeks.

Desglose por calificación

Facilidad de uso

Probabilidad de recomendación: 9.0/10

Kenneth D.
Sector: Servicios financieros
Tamaño de la empresa: 1001-5000 empleados
Traducir a español

PagerDuty : A solution to almost every problem you didn't know you had yet

Software usado A diario durante Más de dos años
Revisado el 7/11/2019
Fuente de la reseña: Capterra

The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be.

Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler.

Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves.

No one noticed. Thanks to PagerDuty.

And now I'm *still* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later.

Puntos a favor

Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it.

Handles real issues in real time with everything you need

Allows on-call individuals to customize their notification scheme to fit their life. Having full control over when, where and how you are "dinged" is just awesome.

Puntos en contra

It's a little expensive per user if you need simple API things. The rule set for routing isn't as good as VictorOps for the same price point.

PagerDuty is missing a "default route" option like VictorOps has. This is minor, because it's rather trivial to setup an extra account and use that "extra dummy account" as the "Default". I'm counting this as a "con" since we have had to do this for every single deployment of PagerDuty I've worked on where we wish to have alerts go to a team, but not actually notify anyone.

Lastly, business-hours-only alerting is a little weak. (Maybe it has gotten better.) Every implementation I've found, we need to have some sort of queued' alerts which we don't want to wake us up in the middle of the night but we want to or need to know about next business day situation we have had to work hard to implement in PagerDuty.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Usuario verificado
Sector: Servicios financieros
Tamaño de la empresa: 13-50 empleados
Traducir a español

PagerDuty make it feel more like a pleasure than a Duty

Software usado Semanalmente durante 6-12 meses
Revisado el 3/12/2019
Fuente de la reseña: Capterra

Surprisingly easy to setup rotating schedules, schedule maintenance window exceptions, and have alerts triggered from many sources including email.

No one on call can say they didn't hear their phone anymore.. you will be phones, emailed and SMS messaged.. and it will loop until you (or someone else on rotation) knowledges the issue.

Puntos a favor

Easy to setup.
Trigger alerts via emails.
Good interface.
Integrates easily with MS Teams.
Rotating schedules for multiple team members.
Easy to make schedule exceptions.
Easy to acknowledge alerts via email, phone, app or SMS.

Puntos en contra

I can't really think of any Cons.
I really enjoyed getting this setup and benefiting from the easy alerts.

Desglose por calificación

Relación calidad-precio
Facilidad de uso

Probabilidad de recomendación: 8.0/10

Ryan W.
Sector: Electrónica de consumo
Tamaño de la empresa: 10,001+ empleados
Traducir a español

reliable

Software usado A diario durante Más de dos años
Revisado el 13/11/2019
Fuente de la reseña: Capterra

Puntos a favor

Very fast and reliable notifications. The mobile app is great to use for acknowledging and resolving pages.

Puntos en contra

Confusing setup for simple services. Should have a streamlined process to set up user, team, service, and escalation policy in a few clicks.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 5.0/10

Recomendación de usuario
8.8/10
Basado en 172 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de PagerDuty

Precios de PagerDuty

A partir de
USD 10.00/mes
Prueba gratis
Licencia de pago único
Suscripción
Relación calidad-precio

Starter: $10/month billed monthly or $10/month billed annually for up to 6 users
Platform: $35 per user/month billed monthly or $29 per user/month billed annually
Platform business: $47 per user/month billed monthly or $39 per user/month billed annually
Enterprise: $119 per user/month billed monthly or $99 per user/month billed annually

Starter: $10/month billed monthly or $10/month billed annually for up to 6 users
Platform: $35 per user/month billed monthly or $29 per user/month billed annually
Platform business: $47 per user/month billed monthly or $39 per user/month billed annually
Enterprise: $119 per user/month billed monthly or $99 per user/month billed annually

Relación calidad-precio
4.3/5
Basado en 172 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de PagerDuty

Funciones de PagerDuty

API
Alertas y alzada
Auditoría
Control de acceso
Creación de informes en tiempo real
Creación de informes y estadísticas
Datos en tiempo real
Gestión de flujos de trabajo
Gestión de la conformidad
Herramientas de colaboración
Importación y exportación de datos
Integración de aplicaciones
Integración de terceros
Interfaz para arrastrar y soltar
Notificaciones automáticas
Panel de actividades
Seguimiento de actividades
Supervisión
Supervisión en tiempo real
Visualización de datos
Funciones
4.4/5
Basado en 172 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Vídeos y tutoriales

Vídeos y tutoriales

Más información sobre PagerDuty

Más información sobre PagerDuty

Funciones principales de PagerDuty

  • 200+ native integrations
  • API availability
  • Activity monitoring
  • Alert supression
  • Alerts / escalation
  • Auto-escalation
  • Auto-responders
  • Automatic alert grouping
  • Automatic notifications
  • Automatic on-call shift reminders
  • Calendar sync with Google
  • Centrally manage incidents
  • Connect with any system
  • Custom event transformer
  • Custom incident actions
  • Effective alerting
  • Email integration
  • Email, SMS & push notifications
  • Escalation management
  • Escalation policies
  • Incident management
  • Intelligent alert correlation
  • International reach
  • Issue management
  • Issue tracking
  • Live call routing
  • Microsoft Outlook sync
  • Mobile alerts
  • Mobile incident management
  • Monitoring
  • Monitoring aggregation
  • On-call management
  • On-call scheduling
  • Performance reporting
  • Permission management
  • Postmortems
  • Priority-based triage
  • Real time notifications
  • Real time reporting
  • Reporting & statistics
  • Response automation
  • Role-based access-controls
  • Routing automation
  • Self service portal
  • Server health & performance reports
  • Single sign on
  • Stakeholder communication
  • Workflow automation

Beneficios

Alerting that works (and wakes you up)
When your systems go down, PagerDuty will wake you up. You choose how you want to be alerted - via phone, SMS or email, to multiple numbers, with retries.

Integrate all your existing monitoring tools
PagerDuty works great with almost all monitoring tools including: Nagios, Icinga, Keynote, New Relic, Pingdom, Cloudkick, Circonus, Splunk, Zenoss, Monit, Munin, SolarWinds and many others. If it can send email, it works with PagerDuty.

Native apps with push notifications
iOS and Android native apps with push notifications and a cross-platform mobile website ensure you can respond to alerts wherever you are, even on the go.

On-call duty scheduling
Easily set up schedules to fairly share on-call duty responsibilities with your team.

Automatic escalation of alerts
If you're paged but don't respond in time, the alert is auto-escalated to a team member. Ensures nothing slips through the cracks - ever.

Reliable, distributed architecture
PagerDuty's infrastructure is fully replicated in multiple data centers with fast failover when problems occur.

Works internationally (Yes, really!)
Phone alerts can be delivered to over 170 countries and territories; SMS alerts are available virtually worldwide.

Preguntas frecuentes sobre PagerDuty

Preguntas frecuentes sobre PagerDuty

He aquí algunas preguntas frecuentes sobre PagerDuty.

P. ¿Qué tipo de planes de precios ofrece PagerDuty?

PagerDuty ofrece los siguientes planes de precios:

A partir de: USD 10.00/mes

Modelo de precios: Licencia de pago único, Suscripción

Prueba gratis: Disponible

Starter: $10/month billed monthly or $10/month billed annually for up to 6 users Platform: $35 per user/month billed monthly or $29 per user/month billed annually Platform business: $47 per user/month billed monthly or $39 per user/month billed annually Enterprise: $119 per user/month billed monthly or $99 per user/month billed annually

P. ¿Cuáles son las características principales de PagerDuty?

PagerDuty ofrece las siguientes características:

  • 200+ native integrations
  • API availability
  • Activity monitoring
  • Alert supression
  • Alerts / escalation
  • Auto-escalation
  • Auto-responders
  • Automatic alert grouping
  • Automatic notifications
  • Automatic on-call shift reminders
  • Calendar sync with Google
  • Centrally manage incidents
  • Connect with any system
  • Custom event transformer
  • Custom incident actions
  • Effective alerting
  • Email integration
  • Email, SMS & push notifications
  • Escalation management
  • Escalation policies
  • Incident management
  • Intelligent alert correlation
  • International reach
  • Issue management
  • Issue tracking
  • Live call routing
  • Microsoft Outlook sync
  • Mobile alerts
  • Mobile incident management
  • Monitoring
  • Monitoring aggregation
  • On-call management
  • On-call scheduling
  • Performance reporting
  • Permission management
  • Postmortems
  • Priority-based triage
  • Real time notifications
  • Real time reporting
  • Reporting & statistics
  • Response automation
  • Role-based access-controls
  • Routing automation
  • Self service portal
  • Server health & performance reports
  • Single sign on
  • Stakeholder communication
  • Workflow automation

P. ¿Quiénes son los usuarios habituales de PagerDuty?

Los clientes habituales de PagerDuty son:

Empresas Grandes, Empresas medianas, Empresas pequeñas

P. ¿Qué idiomas admite PagerDuty?

PagerDuty admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece PagerDuty?

PagerDuty cuenta con los siguientes planes de precios:

Licencia de pago único, Suscripción

P. ¿PagerDuty es compatible con dispositivos móviles?

PagerDuty admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra PagerDuty?

PagerDuty se integra con las siguientes aplicaciones:

Bitium, CA Flowdock, Circonus, CloudMonix, Datadog, Glip, LogicMonitor, Pulseway, Slack, Zendesk

P. ¿Qué tipo de asistencia ofrece PagerDuty?

PagerDuty ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo