Sobre Groove
Brinda asistencia personal a cada cliente. Los clientes nunca sentirán que son solo un "ticket de asistencia" para ti y nunca sabrán que estás usando un servicio técnico.
Trabaja mejor en grupo. Todo tu equipo estará en la misma página con tareas, notas privadas y recordatorios de seguimiento, todo en una bandeja de entrada compartida supersimple.
Esta bandeja de entrada compartida reúne todo, asegurándose de que ninguna solicitud de asistencia se escurra por las grietas. Las notas privadas, las respuestas enlatadas, las tareas y los seguimientos ayudan a los agentes a cerrar los tickets más rápido y facilitar la colaboración con tu equipo.
Groove tiene lo que les falta a otros servicios técnicos:
facilidad de uso;
la cantidad justa de características;
precios que escalan;
colaboración por correo electrónico, asistencia multicanal, satisfacciones, calificaciones, perfil de clientes;
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Opiniones
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- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Best way to manage your customer support network
Revisado el 10/10/2019
Puntos a favor
My favorite feature in Groove is the canned replies. If you get frequent support tickets and need an easy answer for them, you can write them early and pull them out to answer the same question over and over again. I use Canned replies for our Proactive Support. We let our clients know the issues they are having before they even know they are having them.
Puntos en contra
Frequent updates move features around and sometimes makes it difficult to find something that you use every day. Also they have a feature in which you can halt a reply for sending up to 30 seconds after hitting send, though it does not work for emails you start. Only ones you reply to.
- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Easy to manage the knowledge base & ticketing system!
Revisado el 13/10/2021
Knowledge base & ticketing system at the same tool makes the life easier with Groove.
Knowledge base & ticketing system at the same tool makes the life easier with Groove.
Puntos a favor
It's easy to manage the knowledge base & ticketing system mainly for SaaS companies with Groove.
Puntos en contra
They can offer more features to customize the webpage of knowledge base.
- Sector: Software informático
- Tamaño de la empresa: 501-1,000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 2.0 /10
Not nearly as efficient as Outreach
Revisado el 16/2/2021
I am sending prospecting emails to break into new accounts and reach new customers. It helps me to...
I am sending prospecting emails to break into new accounts and reach new customers. It helps me to have tracked tasks and efficient email and call outreach day in and day out.
Puntos a favor
I do like that I can organize the order of the people I'm reaching out to in my flows. There are a few really good things about Groove from a flow building and Salesforce data retention front that are helpful.
Puntos en contra
Coming from Outreach, Groove isn't nearly as powerful or easy to use. There are so many things I preferred to do in Outreach that I can't do in Groove. Outreach's bulk import, the quick way to search for contacts that had been contacted just by searching the domain, looking at past email conversations, and better insight into email engagement are all things I had in Outreach that are glaringly missing from Groove. Groove feels clunky to me in how it interacts with my Gmail/Calendar and it's felt like more of an obstacle than an enabling software.
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Groove Email Software + Knowledge Base
Revisado el 27/2/2019
The ability to add notes, tags, snooze conversations, and create rules and folders has made my...
The ability to add notes, tags, snooze conversations, and create rules and folders has made my emails more organized than ever before. Managing 9 accounts used to be daunting and virtually impossible - and it had a negative impact on our customers because I would be too overwhelmed to respond and sort through my emails. Conversations would be forgotten, lost, or delayed. Now, I can power through emails with significantly less frustration and time, which has allowed me to focus my time and attention on other projects.
This is further aided by our Knowledge Base, which has helped so many customers be more self-sufficient and find detailed answers to their questions without having to email staff and cut in to our already jam-packed schedules. Groove has helped us turn one of our most tedious and time consuming major project into a streamlined, easy to manage task.
Puntos a favor
In terms of the Email Software: You can have multiple inboxes in one single account, which is just absolutely amazing. You have the option of viewing emails as separate inboxes/categories (within the same homepage), or listing them as one streamlined inbox. The latter has boosted my email productivity significantly across multiple work emails, freelance emails, and personal emails.
In terms of the Knowledge Base: It is so simple to add an article and organize it accordingly! It's super user-friendly and easy to navigate. Set up is easy. If you don't have coding experience, there's nothing to worry about! The software is intuitive and you won't need any coding at all. For those of us that have dabbled with coding—well, it's incredibly refreshing to not worry about fumbling with the bells and whistles to create something easy to navigate, sleek, and stylish. Less time focusing on the "busy" work, more time focusing on what's important: the content.
Puntos en contra
The ability to log phone calls through Groove has be revolutionary to me. It's changed the way I work. However, the functionality of logging phone calls is a bit behind all other features of Groove; it still needs some work. But, considering that's the only downside (and, admittedly, not a huge deal), it's definitely not something to worry about or a deciding factor.
Respuesta de Groove Networks
Hi Mayra, thanks for taking the time to leave us such a detailed review on Capterra. Your feedback is very valuable and I was wondering if you would be potentially interested in publishing a customer story with Groove on our website?
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Manages our support inboxes with ease!
Revisado el 6/2/2020
Puntos a favor
Groove does what it sets out to in the most simple and easy to use manner. Shared Inboxes allow teams working on programs to efficiently respond to members. Coming from emails request with multiple recipients we ran into a lot of collision (having multiple agents respond simultaneously), but now you can see when/if a message has been answered and even when another agent is reviewing or responding IN REAL-TIME! Not to mention canned-replies allow teams to hone responses to common questions and agents can send accurate answers, consistently!
Puntos en contra
Searching for closed requests can be difficult, especially when searching for a particular issue. You can use tags, however it would require tagging every message, consistently while predicting queries necessary in the future.
Alternativas consideradas
Zendesk SuitePreguntas frecuentes sobre Groove
He aquí algunas preguntas frecuentes sobre Groove.P. ¿Qué tipo de planes de precios ofrece Groove?
Groove ofrece los siguientes planes de precios:
- A partir de: USD 50.00/mes
- Modelo de precios: Suscripción
- Prueba gratis: Disponible
P. ¿Quiénes son los usuarios habituales de Groove?
Los clientes habituales de Groove son:
Trabajador autónomo, 2-10, 11-50, 51-200, 201-500
P. ¿Qué idiomas admite Groove?
Groove admite los siguientes idiomas:
inglés
P. ¿Groove es compatible con dispositivos móviles?
Groove admite los siguientes dispositivos:
P. ¿Con qué otras aplicaciones se integra Groove?
Groove se integra con las siguientes aplicaciones:
Chargebee, GitHub, Mailchimp, Meta for Business, Olark, Shopify, Slack, Stripe, Trello, Twitter/X, Zapier, Zoho CRM
P. ¿Qué tipo de asistencia ofrece Groove?
Groove ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Asistencia telefónica
Categorías relacionadas
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