HarmonyPSA

HarmonyPSA

La última generación de automatización de servicios profesionales.

4.5/5 (9 opiniones)

Información general sobre HarmonyPSA

HarmonyPSA es una solución PSA con todas las funciones que incorpora un centro de atención completo, CRM y back-end de contabilidad, además de la funcionalidad de PSA central.

La funcionalidad de centro de atención sin compromiso de Harmony tiene una gran capacidad de configuración integrada. Te permite desarrollar tipos de tickets ilimitados con flujos de trabajo personalizados, reglas de enrutamiento y subprocesamiento de correo electrónico sin problemas, además de respaldar husos horarios, supervisión y escalado de SLA. Su portal de cliente totalmente personalizable les permite a las empresas tomar el control completo de su puerta de entrada sin necesidad de gastar más dinero. Todo esto está disponible en una interfaz de usuario independiente del dispositivo: todas las funciones de Harmony están disponibles en la nube, desde una computadora de escritorio hasta un teléfono móvil.

Pero lo que hace que Harmony sea realmente diferente es que, además de gestionar estos flujos de trabajo operativos, cuenta con un back-end de contabilidad inteligente que automatiza el back-office y elimina los errores de facturación y contabilidad. Con acceso fácil a informes completos de inteligencia comercial y administración completa del ciclo de vida empresarial, desde el cliente potencial hasta el cobro y la contabilidad, HarmonyPSA es una solución de PSA de gran tamaño que se parece más a un ERP para empresas de tecnología.

Precio

A partir de
USD 55.00/mes
Opciones de precios
Prueba gratis
Suscripción
Relación calidad-precio

Dispositivos

Tamaño de la empresa

P
M
G

Disponible en los países siguientes

Australia, Brasil, Canadá, Europa, Alemania y otros 5, Japón, Latinoamérica, México, África y Oriente Medio, Reino Unido

Idiomas admitidos

Neerlandés, Inglés, Francés, Alemán, Portugués, Español

Reseñas de HarmonyPSA

Calificación general
4.5/5
89% reseñas positivas
7
Excelente
1
Muy bien
0
Media
0
Mediocre
1
Horrible
Dan H.
Traducir con Google

HarmonyPSA is a modern, agile PSA with all the features and great support.

Software usado A diario durante 1-5 meses
Revisado el 23/5/2019
Fuente de la reseña: Capterra

We are using HarmonyPSA for Managed IT services. The CRM, service desk, sales, purchasing, billing, invoicing, asset management are all important to us. We used homegrown solutions for 20 years before we finally found a 3rd party solution that addressed all our requirements.

Puntos a favor

A modern, powerful service desk is a priority for us. HarmonyPSA was literally the only PSA we found that met our requirements. Sadly, the simple question, "Can we put HTML in ticket comments?" eliminated almost the whole pack of PSA solutions out there, including the industry leaders.

HarmonyPSA uses a modern technology stack and a responsive web design so it works on all devices and screen sizes.

Their contract management handles all our recurring billing, including the edge cases.

The sales, quoting, and purchasing features are flexible and built with plenty of approval and release stages to facilitate an organized work flow and delegation of duties amongst our team.

Dynamic URL links and editable HTML templates make customization and integrations possible.

They have a relatively small team, but their staff is intimately knowledgeable about the product, and any support requests are fulfilled quickly.

Puntos en contra

Documentation and help videos could be better. I get the impression it's not a priority as they are growing and adding features so quickly.

We're in the US and HarmonyPSA is headquartered in Britain, so we had to deal with the time change while onboarding.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10
Shawn mcgee ,.
Traducir con Google

Flexible with strong APIs

Software usado A diario durante 6-12 meses
Revisado el 22/5/2019
Fuente de la reseña: Capterra

The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information. Also, when we had a problem, we had to "get people together" to gather all of the facts before we could answer the questions needed to solve issues since all information was spread out.
Using Harmony, we can keep track of multiple quotes, even though we follow a very different sales process from most companies and all this information is available without someone needing to key it into Salesforce after the fact.

Puntos a favor

The ease in which we can configure this to our workflow and not have to change our business model to fit the product as well as the ability to use the APIs.

Puntos en contra

Limitations in the ability to customize screens for end-users. Some employees get confused when confronted with fields and choices they do not use.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10
Natalie T.
Traducir con Google

HarmonyPSA intergration into our company

Software usado A diario durante 1-5 meses
Revisado el 18/4/2017
Fuente de la reseña: Capterra

We wanted a system that integrated the whole company. We were disjointed and our systems were hindering our progress rather than aiding us. So we wanted to be on a one-solution system that allowed us to work as an IT Helpdesk but also as an accounts team eliminating some of the stresses of recurring billing and a sales department that was spending time completing manual quotes with potential errors.

We trialled Harmony and a competitor after doing lots of research into products that would best suit our needs.  We chose Harmony as it felt like the best fit for our needs and ticked a lot of boxes. In particular being able to sign agreements and orders online allows us to have a clear audit trial and stops things getting missed, the recurring billing schedules means that manual invoices every month of the same items are no longer created and the Helpdesk can operate a self-service portal where customers can check on tickets and assign their own priorities to tickets and bring automation onto many of the roles.

The support we have received, in particular from Steve, James and Simon has been fantastic and really helped out whilst I have been implementing the system. They must be sick of all my emails constantly asking them questions but they are always really friendly and happy to assist.

We can already see an improvement to the time spent in Accounts to a point where it is saving hours per day. In Sales, it has had a massive impact on how quotes are sent out. Giving a true reflection on costs and profits and the Helpdesk has a lot more autonomy to hand so that simple tasks like email templates or how to guides can be quickly and easily sent to a customer. There has been a lot of time spent implementing but so far Harmony is a great addition

Puntos a favor

The software fits the whole company rather than just a department giving a full overview to the company. The cloud solution means we can access it anywhere and is mobile optimised to be used on the go.

Puntos en contra

As the product is an off the shelf solution, there are limitations to what the software can do but we have made adjustments and work arounds to implement into our company.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10
Bryan C.
Traducir con Google

Innovative, Flexible, and Customizable: HarmonyPSA is the best on the market

Software usado A diario durante 1-5 meses
Revisado el 14/2/2017
Fuente de la reseña: Capterra

Harmony is a fully featured, and incredibly well supported PSA software.

Our platform team had spent countless hours investigating the best possible solution for our unique requirements. We were drawn to HarmonyPSA for countless reasons, and ultimately made the choice to migrate to Harmony. Migrating from one software to another is no easy task, however, Harmony's systems made for easy upload, while their support team was with us every step of the way. This is impressive given we're a company based out of Canada, and despite there being a large time difference, Harmony's Support Team delivered, with no lapse in service.

Since we've migrated to HarmonyPSA, we've witnessed huge improvements in time savings, and overall workflow. Team Datalogic's innovative culture brings light to some industry leading features, such as kanban boards. Process integrated board functionalities are huge improvements, and we're excited to see more new features and installments such as this one. Harmony is also flexible. The ability to retrace steps, or downloaded almost anything to .CSV format, to name a few, is an amazing feature. Customization? it's limitless! When it comes to how our invoice templates look, time-backing sheets, or email notifications for example, the ability to customize to our brand or tailor and automate them to our needs is an amazing feature that we may very well not had had with other software. So many pros to HarmonyPSA, and we're extremely happy to have migrated.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10
Joshua J.
Traducir con Google

Full featured, well supported PSA software

Revisado el 16/4/2015
Fuente de la reseña: Capterra

We recognized the need for new system that would fully integrate all of our business processes and accounting functions. We looked at several other PSA solutions alongside Harmony but found that Harmony came out on top in several areas. Harmony has more flexibility. We also liked the feel of the interface, its efficient and intuitive. And we knew that we could work well with the Harmony Support Team, who have been there every step of the way, providing amazing customer service, listening to our requests and making sure Harmony delivers. I can't say enough about how well they support this product.

Pros: Almost too many to mention. The ticketing system is awesome, it can be customised extensively. The timesheet entry interface is the "best we have ever seen", which is a quote from one of our consultants who has used many different PSA systems. The customer portal delivers exactly what we need. And the product modelling is where Harmony really shines. It support all of the various revenue models, terms, sales units, etc that people are looking for in a good PSA solution. The data upload interface is very comprehensive and provides very good error checking and validation which makes getting data into the system much easier than we expected.

Cons: We have come across a couple of small bugs but the team at Datalogic are so quick to respond that problems are sorted out straight away with little or no impact.

Desglose por calificación

Facilidad de uso
Asistencia al cliente

Precios de HarmonyPSA

A partir de
USD 55.00/mes
Opciones de precios
Prueba gratis
Suscripción
Relación calidad-precio

Funciones de HarmonyPSA

  • API
  • Auditoría
  • Campos personalizables
  • Creación de informes en tiempo real
  • Creación de informes personalizables
  • Creación de informes y estadísticas
  • Datos en tiempo real
  • Gestión de facturas
  • Gestión de flujos de trabajo
  • Gestión de inventarios
  • Importación y exportación de datos
  • Integración de terceros
  • Notificaciones automáticas
  • Panel de actividades
  • Registro de auditoría
  • Seguimiento de actividades
  • Seguimiento de inventario

  • Almacenamiento de documentos
  • Gestión de la conformidad
  • Supervisión

Categorías

Software para planificación de personal Software CRM Programas de facturación Herramientas para controlar tiempo y gastos Programas de gestión de clientes Software para finanzas y contabilidad Herramientas de planificación y gestión de proyectos Software de atención al cliente Software para facturación jurídica Software jurídico Software de servicio al cliente Software CRM online Software de gestión de operaciones Programas de cuentas por pagar Software de gestión de personal Software de recursos Humanos y gestión del personal Software para gestión informática Sistemas de tickets para soporte técnico Herramientas ITSM Programas de publicidad Herramientas de marketing Software para paquetes de aplicaciones Herramientas de colaboración Software ERP Software de gestión de activos informáticos Programas de automatización de servicios profesionales Software de gestión de proyectos Software de ventas Software para Presupuestos Software para consultoras Software para servicios profesionales Software para otras industrias Software de gestión de contratos Software de workflow Herramientas de colaboración de proyectos Herramientas de gestión de tareas Herramientas de gestión del tiempo Software de gestión de carteras de proyectos Herramientas de seguimiento de problemas Software de gestión empresarial Sistemas de gestión de pedidos Software de gestión visual de proyectos Programas para publicidad gráfica Software para Proveedores de servicios (MSP) Software para gestión informática Soluciones de gestión de productos Software para gestión de contratistas Software de gestión de proyectos informáticos Software para servicios informáticos Herramientas de gestión financiera Software para administración de recursos Software CRM para el sector financiero Software de facturación recurrente Software de soporte al cliente Software para gestión del rendimiento empresarial Programas para hacer informes Herramientas BPM Software de gestión de contactos Herramientas de administración de leads Software de gestión de gastos Software de análisis predictivo de leads

Preguntas frecuentes sobre HarmonyPSA

He aquí algunas preguntas frecuentes sobre HarmonyPSA.

P. ¿Qué tipo de planes de precios ofrece HarmonyPSA?

HarmonyPSA ofrece los siguientes planes de precios:

A partir de: USD 55.00/mes

Modelo de precios: Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de HarmonyPSA?

No tenemos información sobre las características de HarmonyPSA

P. ¿Quiénes son los usuarios habituales de HarmonyPSA?

Los clientes habituales de HarmonyPSA son:

Empresas Grandes, Empresas medianas, Administraciones públicas, Empresas pequeñas

P. ¿Qué idiomas admite HarmonyPSA?

HarmonyPSA admite los siguientes idiomas:

Neerlandés, Inglés, Francés, Alemán, Portugués, Español

P. ¿Qué tipo de planes de precios ofrece HarmonyPSA?

HarmonyPSA cuenta con los siguientes planes de precios:

Suscripción

P. ¿HarmonyPSA es compatible con dispositivos móviles?

No tenemos información sobre los dispositivos compatibles con HarmonyPSA

P. ¿Con qué otras aplicaciones se integra HarmonyPSA?

HarmonyPSA se integra con las siguientes aplicaciones:

G Suite, HubSpot Marketing, JIRA Software, Mailchimp, QuickBooks Online, RingCentral, SYSPRO, Sage Accounting, SharePoint, Xero

P. ¿Qué tipo de asistencia ofrece HarmonyPSA?

HarmonyPSA ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Base de conocimientos, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo