HarmonyPSA

HarmonyPSA

La última generación de automatización de servicios profesionales.

4.5/5 (17 opiniones)

Información general sobre HarmonyPSA

HarmonyPSA es una solución PSA con todas las funciones que incorpora un centro de atención completo, CRM y back-end de contabilidad, además de la funcionalidad de PSA central.

La funcionalidad de centro de atención sin compromiso de Harmony tiene una gran capacidad de configuración integrada. Te permite desarrollar tipos de tickets ilimitados con flujos de trabajo personalizados, reglas de enrutamiento y subprocesamiento de correo electrónico sin problemas, además de respaldar husos horarios, supervisión y escalado de SLA. Su portal de cliente totalmente personalizable les permite a las empresas tomar el control completo de su puerta de entrada sin necesidad de gastar más dinero. Todo esto está disponible en una interfaz de usuario independiente del dispositivo: todas las funciones de Harmony están disponibles en la nube, desde una computadora de escritorio hasta un teléfono móvil.

Pero lo que hace que Harmony sea realmente diferente es que, además de gestionar estos flujos de trabajo operativos, cuenta con un back-end de contabilidad inteligente que automatiza el back-office y elimina los errores de facturación y contabilidad. Con acceso fácil a informes completos de inteligencia comercial y administración completa del ciclo de vida empresarial, desde el cliente potencial hasta el cobro y la contabilidad, HarmonyPSA es una solución de PSA de gran tamaño que se parece más a un ERP para empresas de tecnología.

Precio

A partir de
N/A
Opciones de precios
Prueba gratis
Suscripción
Relación calidad-precio

Dispositivos

Tamaño de la empresa

P
M
G

Disponible en los países siguientes

Australia, Brasil, Canadá, Europa, Alemania y otros 5, Japón, Latinoamérica, México, África y Oriente Medio, Reino Unido

Idiomas admitidos

Neerlandés, Inglés, Francés, Alemán, Portugués, Español

Reseñas de HarmonyPSA

Calificación general
4.5/5
94% reseñas positivas
11
Excelente
5
Muy bien
0
Media
0
Mediocre
1
Horrible
Dan H.
Traducir con Google

HarmonyPSA is a modern, agile PSA with all the features and great support.

Software usado A diario durante 1-5 meses
Revisado el 23/5/2019
Fuente de la reseña: Capterra

We are using HarmonyPSA for Managed IT services. The CRM, service desk, sales, purchasing, billing, invoicing, asset management are all important to us. We used homegrown solutions for 20 years before we finally found a 3rd party solution that addressed all our requirements.

Puntos a favor

A modern, powerful service desk is a priority for us. HarmonyPSA was literally the only PSA we found that met our requirements. Sadly, the simple question, "Can we put HTML in ticket comments?" eliminated almost the whole pack of PSA solutions out there, including the industry leaders.

HarmonyPSA uses a modern technology stack and a responsive web design so it works on all devices and screen sizes.

Their contract management handles all our recurring billing, including the edge cases.

The sales, quoting, and purchasing features are flexible and built with plenty of approval and release stages to facilitate an organized work flow and delegation of duties amongst our team.

Dynamic URL links and editable HTML templates make customization and integrations possible.

They have a relatively small team, but their staff is intimately knowledgeable about the product, and any support requests are fulfilled quickly.

Puntos en contra

Documentation and help videos could be better. I get the impression it's not a priority as they are growing and adding features so quickly.

We're in the US and HarmonyPSA is headquartered in Britain, so we had to deal with the time change while onboarding.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10
Shawn mcgee ,.
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Flexible with strong APIs

Software usado A diario durante 6-12 meses
Revisado el 22/5/2019
Fuente de la reseña: Capterra

The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information. Also, when we had a problem, we had to "get people together" to gather all of the facts before we could answer the questions needed to solve issues since all information was spread out.
Using Harmony, we can keep track of multiple quotes, even though we follow a very different sales process from most companies and all this information is available without someone needing to key it into Salesforce after the fact.

Puntos a favor

The ease in which we can configure this to our workflow and not have to change our business model to fit the product as well as the ability to use the APIs.

Puntos en contra

Limitations in the ability to customize screens for end-users. Some employees get confused when confronted with fields and choices they do not use.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10
Natalie T.
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HarmonyPSA intergration into our company

Software usado A diario durante 1-5 meses
Revisado el 18/4/2017
Fuente de la reseña: Capterra

We wanted a system that integrated the whole company. We were disjointed and our systems were hindering our progress rather than aiding us. So we wanted to be on a one-solution system that allowed us to work as an IT Helpdesk but also as an accounts team eliminating some of the stresses of recurring billing and a sales department that was spending time completing manual quotes with potential errors.

We trialled Harmony and a competitor after doing lots of research into products that would best suit our needs.  We chose Harmony as it felt like the best fit for our needs and ticked a lot of boxes. In particular being able to sign agreements and orders online allows us to have a clear audit trial and stops things getting missed, the recurring billing schedules means that manual invoices every month of the same items are no longer created and the Helpdesk can operate a self-service portal where customers can check on tickets and assign their own priorities to tickets and bring automation onto many of the roles.

The support we have received, in particular from Steve, James and Simon has been fantastic and really helped out whilst I have been implementing the system. They must be sick of all my emails constantly asking them questions but they are always really friendly and happy to assist.

We can already see an improvement to the time spent in Accounts to a point where it is saving hours per day. In Sales, it has had a massive impact on how quotes are sent out. Giving a true reflection on costs and profits and the Helpdesk has a lot more autonomy to hand so that simple tasks like email templates or how to guides can be quickly and easily sent to a customer. There has been a lot of time spent implementing but so far Harmony is a great addition

Puntos a favor

The software fits the whole company rather than just a department giving a full overview to the company. The cloud solution means we can access it anywhere and is mobile optimised to be used on the go.

Puntos en contra

As the product is an off the shelf solution, there are limitations to what the software can do but we have made adjustments and work arounds to implement into our company.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10
Jon B.
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Managed and Cloud Services Provider

Software usado A diario durante 1-5 meses
Revisado el 9/9/2016
Fuente de la reseña: GetApp

SCC ICT Services provides Managed IT Services and Cloud Services to a growing number of organisations using a per unit pricing model for services. We looked at several helpdesk and Professional Service Automation tools to assist us with managing customers and our accounts. We looked at several products including best of breed in several spaces however integration was going to prove challenging. HarmonyPSA met the majority of our requirements in a single product allowing us to manage customers from opportunity through to support.

Puntos a favor

The use of a single product allows for us to see everything about each of our customers including quotes, orders, invoices, tickets, inventory and projects. The single view throughout the system allows total customer management from a technician, account manager and director level showing performance and income consistently. HarmonyPSA is constantly evolving as a SaaS based solution meeting new requirements as technology changes the way that services are delivered.
Feedback is always welcomed and depending on the changes soon finds its way into the release schedule.

Puntos en contra

Integration with external tools is new and a little young however hopefully this will mature and extend its reach. The rapid development does lead to some inconsistencies through the solution and documentation can be a little behind the release schedule due to the agile development methods used however this does not impact on the benefits of the approach.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

8.0/10
Sophie L.
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A perfect fit, and great customer service.

Revisado el 6/3/2015
Fuente de la reseña: GetApp

We brought in HarmonyPSA to the business as a means to centralise every part of our internal systems. As a small-medium size business that has grown very rapidly through 2014, we needed a solution to smooth the transition from sales to production, and increase and open communications with our clients, all whilst ensuring a firm grasp on revenue and invoicing.
Harmony has fit the bill perfectly. With continuing feature additions, I have no doubt Harmony will continue to provide the solution for our business needs far into the future. Sure, the system has a (very) small number of UX discrepancies, but these do not hinder productivity or efficiency in the slightest - and, the team behind this incredible piece of software are without doubt the most informative, friendly, responsive and helpful team I have had the pleasure to work with. Notably, Emma and Stephen who have guided us from day one.

Knowing that DataLogicSolutions do use their system internally, and having such a fantastic experience thus far, " the proof of the pudding is in the eating" couldn't be more of an appropriate phrase to finish up with.

Puntos a favor

Too many!

Notably :
1)Customer Service is exactly what you need - fast, informative, helpful and friendly!
2)Fantastic supporting documentation for implementation and continuing use.
3) Satisfaction - software that actually works!
4) Easy roll out to every staff member
5) Test instances, always useful for training purposes etc.
6) Secure and Reliable

Puntos en contra

Slight/minor inconsistencies through UX. (can not emphasise minor enough)
Does require a lot of initial configuration, but any system this rewarding would suffer this same issue.

Precios de HarmonyPSA

A partir de
N/A
Opciones de precios
Prueba gratis
Suscripción
Relación calidad-precio

Funciones de HarmonyPSA

  • API
  • Auditoría
  • Campos personalizables
  • Creación de informes en tiempo real
  • Creación de informes personalizables
  • Creación de informes y estadísticas
  • Datos en tiempo real
  • Gestión de facturas
  • Gestión de flujos de trabajo
  • Gestión de inventarios
  • Importación y exportación de datos
  • Integración de terceros
  • Notificaciones automáticas
  • Panel de actividades
  • Registro de auditoría
  • Seguimiento de actividades
  • Seguimiento de inventario

  • Almacenamiento de documentos
  • Gestión de la conformidad
  • Supervisión

Categorías

Software para planificación de personal Software CRM Programas de facturación Herramientas para controlar tiempo y gastos Programas de gestión de clientes Software para finanzas y contabilidad Herramientas de planificación y gestión de proyectos Software de atención al cliente Software para facturación jurídica Software jurídico Software de servicio al cliente Software CRM online Software de gestión de operaciones Programas de cuentas por pagar Software de gestión de personal Software de recursos Humanos y gestión del personal Software para gestión informática Sistemas de tickets para soporte técnico Herramientas ITSM Programas de publicidad Herramientas de marketing Software para paquetes de aplicaciones Herramientas de colaboración Software ERP Software de gestión de activos informáticos Programas de automatización de servicios profesionales Software de gestión de proyectos Software de ventas Software para Presupuestos Software para consultoras Software para servicios profesionales Software para otras industrias Software de gestión de contratos Software de workflow Herramientas de colaboración de proyectos Herramientas de gestión de tareas Herramientas de gestión del tiempo Software de gestión de carteras de proyectos Herramientas de seguimiento de problemas Software de gestión empresarial Sistemas de gestión de pedidos Software de gestión visual de proyectos Programas para publicidad gráfica Software para Proveedores de servicios (MSP) Software para gestión informática Soluciones de gestión de productos Software para gestión de contratistas Software de gestión de proyectos informáticos Software para servicios informáticos Herramientas de gestión financiera Software para administración de recursos Software CRM para el sector financiero Software de facturación recurrente Software de soporte al cliente Software para gestión del rendimiento empresarial Programas para hacer informes Herramientas BPM Software de gestión de contactos Herramientas de administración de leads Software de gestión de gastos Software de análisis predictivo de leads

Preguntas frecuentes sobre HarmonyPSA

He aquí algunas preguntas frecuentes sobre HarmonyPSA.

P. ¿Qué tipo de planes de precios ofrece HarmonyPSA?

HarmonyPSA ofrece los siguientes planes de precios:

Modelo de precios: Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de HarmonyPSA?

No tenemos información sobre las características de HarmonyPSA

P. ¿Quiénes son los usuarios habituales de HarmonyPSA?

Los clientes habituales de HarmonyPSA son:

Empresas Grandes, Empresas medianas, Administraciones públicas, Empresas pequeñas

P. ¿Qué idiomas admite HarmonyPSA?

HarmonyPSA admite los siguientes idiomas:

Neerlandés, Inglés, Francés, Alemán, Portugués, Español

P. ¿Qué tipo de planes de precios ofrece HarmonyPSA?

HarmonyPSA cuenta con los siguientes planes de precios:

Suscripción

P. ¿HarmonyPSA es compatible con dispositivos móviles?

No tenemos información sobre los dispositivos compatibles con HarmonyPSA

P. ¿Con qué otras aplicaciones se integra HarmonyPSA?

HarmonyPSA se integra con las siguientes aplicaciones:

G Suite, HubSpot Marketing, JIRA Software, Mailchimp, QuickBooks Online, RingCentral, SYSPRO, Sage Accounting, SharePoint, Xero

P. ¿Qué tipo de asistencia ofrece HarmonyPSA?

HarmonyPSA ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Base de conocimientos, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo