HarmonyPSA

La última generación de automatización de servicios profesionales.

4.5 /5 (18 opiniones) ¡Escribe una reseña!

Información general sobre HarmonyPSA

¿Qué es HarmonyPSA?

HarmonyPSA es una solución PSA con todas las funciones que incorpora un centro de atención completo, CRM y back-end de contabilidad, además de la funcionalidad de PSA central.

La funcionalidad de centro de atención sin compromiso de Harmony tiene una gran capacidad de configuración integrada. Te permite desarrollar tipos de tickets ilimitados con flujos de trabajo personalizados, reglas de enrutamiento y subprocesamiento de correo electrónico sin problemas, además de respaldar husos horarios, supervisión y escalado de SLA. Su portal de cliente totalmente personalizable les permite a las empresas tomar el control completo de su puerta de entrada sin necesidad de gastar más dinero. Todo esto está disponible en una interfaz de usuario independiente del dispositivo: todas las funciones de Harmony están disponibles en la nube, desde una computadora de escritorio hasta un teléfono móvil.

Pero lo que hace que Harmony sea realmente diferente es que, además de gestionar estos flujos de trabajo operativos, cuenta con un back-end de contabilidad inteligente que automatiza el back-office y elimina los errores de facturación y contabilidad. Con acceso fácil a informes completos de inteligencia comercial y administración completa del ciclo de vida empresarial, desde el cliente potencial hasta el cobro y la contabilidad, HarmonyPSA es una solución de PSA de gran tamaño que se parece más a un ERP para empresas de tecnología.

Información general sobre HarmonyPSA

Precio

A partir de
USD 55.00/mes

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de HarmonyPSA

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Australia, Brasil, Canadá, Europa, Alemania y otros 5, Japón, Latinoamérica, México, África y Oriente Medio, Reino Unido
Idiomas admitidos
Neerlandés, Inglés, Francés, Alemán, Portugués, Español

Capturas de pantalla

Captura de pantalla de HarmonyPSA: The Harmony dashboard is designed to organise your, and your team’s, day to day workload. Integrates with all popular calendar apps.
Captura de pantalla de HarmonyPSA: The Harmony dashboard is designed to organise your, and your team’s, day to day workload. Integrates with all popular calendar apps. Captura de pantalla de HarmonyPSA: Harmony delivers fully configurable and personalised Kanban boards across the entire system, from Sales to Finance. All core business processes can be visualised in seconds, published to teams or kept private. Captura de pantalla de HarmonyPSA: Harmony’s customer and project level profit trend graphs drill down to transaction level will keep your project performance on track, with no additional work Captura de pantalla de HarmonyPSA: Fully integrated and configurable ticketing connects the entire company workflow into the core control platform. Captura de pantalla de HarmonyPSA: Fully configurable Sales, Service and Finance Dashboards give you quick and easy access to the information you need to improve performance Captura de pantalla de HarmonyPSA: Harmony’s project functionality contain integrated risk and issue tracking and reporting functionality which allows you to place all of this on-line and manage it alongside the project - using powerful Kanban views. Captura de pantalla de HarmonyPSA: The Harmony dashboard is designed to organise your, and your team’s, day to day workload. Integrates with all popular calendar apps. Captura de pantalla de HarmonyPSA: Full support for projects, timesheets, expenses and subcontractors provided. Pre-pay functionality in addition to standard fixed price and time and materials delivery models.

Opiniones de HarmonyPSA

Opiniones de HarmonyPSA

Calificación general
4.5
/
5
Excelente
12

Muy bien
5

Normal
0

Pobre
0

Malo
1

Relación calidad-precio
4.4
Funciones
4.2
Facilidad de uso
4.1
Asistencia al cliente
4.5
94% Un ha recomendado esta aplicación
Shawn mcgee ,.

Flexible with strong APIs

The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information. Also, when we had a problem, we had to "get people together" to gather all of the facts before we could answer the questions needed to solve issues since all information was spread out.
Using Harmony, we can keep track of multiple quotes, even though we follow a very different sales process from most companies and all this information is available without someone needing to key it into Salesforce after the fact.


Traducir con Google
Dan H.

HarmonyPSA is a modern, agile PSA with all the features and great support.

We are using HarmonyPSA for Managed IT services. The CRM, service desk, sales, purchasing, billing, invoicing, asset management are all important to us. We used homegrown solutions for 20 years before we finally found a 3rd party solution that addressed all our requirements.


Traducir con Google
Usuario verificado

The PSA you that will steal you money

Nothing more than a group of used car salesman. Bait and switch is the name of the game for this software company. Stay as far away as you can.


Traducir con Google
Jason V.

WAN Dynamics Harmony Review

We are now running our entire company on Harmony, and we have been able to reduce costs by rolling the third-party systems we were using into it.


Traducir con Google
Natalie T.

HarmonyPSA intergration into our company

We wanted a system that integrated the whole company. We were disjointed and our systems were hindering our progress rather than aiding us. So we wanted to be on a one-solution system that allowed us to work as an IT Helpdesk but also as an accounts team eliminating some of the stresses of recurring billing and a sales department that was spending time completing manual quotes with potential errors.

We trialled Harmony and a competitor after doing lots of research into products that would best suit our needs.  We chose Harmony as it felt like the best fit for our needs and ticked a lot of boxes. In particular being able to sign agreements and orders online allows us to have a clear audit trial and stops things getting missed, the recurring billing schedules means that manual invoices every month of the same items are no longer created and the Helpdesk can operate a self-service portal where customers can check on tickets and assign their own priorities to tickets and bring automation onto many of the roles.

The support we have received, in particular from Steve, James and Simon has been fantastic and really helped out whilst I have been implementing the system. They must be sick of all my emails constantly asking them questions but they are always really friendly and happy to assist.

We can already see an improvement to the time spent in Accounts to a point where it is saving hours per day. In Sales, it has had a massive impact on how quotes are sent out. Giving a true reflection on costs and profits and the Helpdesk has a lot more autonomy to hand so that simple tasks like email templates or how to guides can be quickly and easily sent to a customer. There has been a lot of time spent implementing but so far Harmony is a great addition


Traducir con Google
Shawn mcgee ,.
Sector: Hardware informático
Tamaño de la empresa: 13-50 empleados
Traducir a español

Flexible with strong APIs

Software usado A diario durante 6-12 meses
Revisado el 22/5/2019
Fuente de la reseña: Capterra

The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information. Also, when we had a problem, we had to "get people together" to gather all of the facts before we could answer the questions needed to solve issues since all information was spread out.
Using Harmony, we can keep track of multiple quotes, even though we follow a very different sales process from most companies and all this information is available without someone needing to key it into Salesforce after the fact.

Puntos a favor

The ease in which we can configure this to our workflow and not have to change our business model to fit the product as well as the ability to use the APIs.

Puntos en contra

Limitations in the ability to customize screens for end-users. Some employees get confused when confronted with fields and choices they do not use.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Dan H.
Sector: Tecnología y servicios de la información
Tamaño de la empresa: 13-50 empleados
Traducir a español

HarmonyPSA is a modern, agile PSA with all the features and great support.

Software usado A diario durante 1-5 meses
Revisado el 23/5/2019
Fuente de la reseña: Capterra

We are using HarmonyPSA for Managed IT services. The CRM, service desk, sales, purchasing, billing, invoicing, asset management are all important to us. We used homegrown solutions for 20 years before we finally found a 3rd party solution that addressed all our requirements.

Puntos a favor

A modern, powerful service desk is a priority for us. HarmonyPSA was literally the only PSA we found that met our requirements. Sadly, the simple question, "Can we put HTML in ticket comments?" eliminated almost the whole pack of PSA solutions out there, including the industry leaders.

HarmonyPSA uses a modern technology stack and a responsive web design so it works on all devices and screen sizes.

Their contract management handles all our recurring billing, including the edge cases.

The sales, quoting, and purchasing features are flexible and built with plenty of approval and release stages to facilitate an organized work flow and delegation of duties amongst our team.

Dynamic URL links and editable HTML templates make customization and integrations possible.

They have a relatively small team, but their staff is intimately knowledgeable about the product, and any support requests are fulfilled quickly.

Puntos en contra

Documentation and help videos could be better. I get the impression it's not a priority as they are growing and adding features so quickly.

We're in the US and HarmonyPSA is headquartered in Britain, so we had to deal with the time change while onboarding.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Usuario verificado
Sector: Hospital y atención sanitaria
Tamaño de la empresa: 13-50 empleados
Traducir a español

The PSA you that will steal you money

Software usado A diario durante 1-5 meses
Revisado el 8/3/2019
Fuente de la reseña: GetApp

Nothing more than a group of used car salesman. Bait and switch is the name of the game for this software company. Stay as far away as you can.

Puntos a favor

The GUI is good looking and you will be told all the features it has and things it can do.

Puntos en contra

This is nothing more than VaporWare. Looks good during the sale but after you sign up there is nothing for functionality. Integrations are all import based. Support is extremely lacking. Training and implementation the implementers dont know how to do. The owner knows nothing about customer support or service just about trying to get rich quick.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 0.0/10

Jason V.
Sector: Telecomunicaciones
Tamaño de la empresa: 2-10 empleados
Traducir a español

WAN Dynamics Harmony Review

Software usado A diario durante 6-12 meses
Revisado el 15/4/2020
Fuente de la reseña: Capterra

We are now running our entire company on Harmony, and we have been able to reduce costs by rolling the third-party systems we were using into it.

Puntos a favor

Harmony PSA is easy to use, and has very nice time tracking, billing, process flow and order management features. It enabled us to implement a company-wide Operational Support System that fits our every need.

Puntos en contra

It took a bit of time to integrate with our existing processes.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Natalie T.
Sector: Tecnología y servicios de la información
Tamaño de la empresa: 13-50 empleados
Traducir a español

HarmonyPSA intergration into our company

Software usado A diario durante 1-5 meses
Revisado el 18/4/2017
Fuente de la reseña: Capterra

We wanted a system that integrated the whole company. We were disjointed and our systems were hindering our progress rather than aiding us. So we wanted to be on a one-solution system that allowed us to work as an IT Helpdesk but also as an accounts team eliminating some of the stresses of recurring billing and a sales department that was spending time completing manual quotes with potential errors.

We trialled Harmony and a competitor after doing lots of research into products that would best suit our needs.  We chose Harmony as it felt like the best fit for our needs and ticked a lot of boxes. In particular being able to sign agreements and orders online allows us to have a clear audit trial and stops things getting missed, the recurring billing schedules means that manual invoices every month of the same items are no longer created and the Helpdesk can operate a self-service portal where customers can check on tickets and assign their own priorities to tickets and bring automation onto many of the roles.

The support we have received, in particular from Steve, James and Simon has been fantastic and really helped out whilst I have been implementing the system. They must be sick of all my emails constantly asking them questions but they are always really friendly and happy to assist.

We can already see an improvement to the time spent in Accounts to a point where it is saving hours per day. In Sales, it has had a massive impact on how quotes are sent out. Giving a true reflection on costs and profits and the Helpdesk has a lot more autonomy to hand so that simple tasks like email templates or how to guides can be quickly and easily sent to a customer. There has been a lot of time spent implementing but so far Harmony is a great addition

Puntos a favor

The software fits the whole company rather than just a department giving a full overview to the company. The cloud solution means we can access it anywhere and is mobile optimised to be used on the go.

Puntos en contra

As the product is an off the shelf solution, there are limitations to what the software can do but we have made adjustments and work arounds to implement into our company.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Recomendación de usuario
9.8/10
Basado en 18 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de HarmonyPSA

Precios de HarmonyPSA

A partir de
USD 55.00/mes
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4.4/5
Basado en 18 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de HarmonyPSA

Funciones de HarmonyPSA

API
Almacenamiento de documentos
Auditoría
Creación de informes en tiempo real
Creación de informes personalizables
Creación de informes y estadísticas
Datos en tiempo real
Facturación
Gestión de documentos
Gestión de flujos de trabajo
Gestión de inventarios
Gestión de la conformidad
Importación y exportación de datos
Integración de terceros
Notificaciones automáticas
Panel de actividades
Registro de auditoría
Seguimiento de actividades
Seguimiento de inventario
Supervisión
Funciones
4.2/5
Basado en 18 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Categorías

Software CRM Programas de facturación Herramientas para controlar tiempo y gastos Programas de gestión de clientes Software para finanzas y contabilidad Herramientas de planificación y gestión de proyectos Software de atención al cliente Software para facturación jurídica Software jurídico Software de servicio al cliente Software CRM online Software de gestión de operaciones Programas de cuentas por pagar Software de gestión de personal Software de recursos Humanos y gestión del personal Software para gestión informática Sistemas de tickets para soporte técnico Herramientas ITSM Programas de publicidad Herramientas de marketing Software para paquetes de aplicaciones Herramientas de colaboración Software ERP Software de gestión de activos informáticos Programas de automatización de servicios profesionales Software de gestión de proyectos Software de ventas Software para Presupuestos Software para consultoras Software para servicios profesionales Software para otras industrias Software de gestión de contratos Software de gestión del flujo de trabajo (workflow) Herramientas de colaboración de proyectos Herramientas de gestión de tareas Herramientas de gestión del tiempo Software de gestión de carteras de proyectos Herramientas de seguimiento de problemas Software de gestión empresarial Sistemas de gestión de pedidos Software de gestión visual de proyectos Programas para publicidad gráfica Software para Proveedores de servicios (MSP) Software para gestión informática Soluciones de gestión de productos Software para gestión de contratistas Software de gestión de proyectos informáticos Software para servicios informáticos Herramientas de gestión financiera Software para administración de recursos Software CRM para el sector financiero Software de facturación recurrente Software de soporte al cliente Software para gestión del rendimiento empresarial Programas para hacer informes Herramientas BPM Software de gestión de contactos Herramientas de administración de leads Software de gestión de gastos Software de análisis predictivo de leads Software para planificación de personal

Preguntas frecuentes sobre HarmonyPSA

Preguntas frecuentes sobre HarmonyPSA

He aquí algunas preguntas frecuentes sobre HarmonyPSA.

P. ¿Qué tipo de planes de precios ofrece HarmonyPSA?

HarmonyPSA ofrece los siguientes planes de precios:

A partir de: USD 55.00/mes

Modelo de precios: Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de HarmonyPSA?

No tenemos información sobre las características de HarmonyPSA

P. ¿Quiénes son los usuarios habituales de HarmonyPSA?

Los clientes habituales de HarmonyPSA son:

Empresas Grandes, Empresas medianas, Administraciones públicas, Empresas pequeñas

P. ¿Qué idiomas admite HarmonyPSA?

HarmonyPSA admite los siguientes idiomas:

Neerlandés, Inglés, Francés, Alemán, Portugués, Español

P. ¿Qué tipo de planes de precios ofrece HarmonyPSA?

HarmonyPSA cuenta con los siguientes planes de precios:

Suscripción

P. ¿HarmonyPSA es compatible con dispositivos móviles?

No tenemos información sobre los dispositivos compatibles con HarmonyPSA

P. ¿Con qué otras aplicaciones se integra HarmonyPSA?

HarmonyPSA se integra con las siguientes aplicaciones:

BlueSnap, HubSpot Marketing, JIRA, Mailchimp, NinjaRMM, QuickBooks Online, RingCentral, SYSPRO, Sage Business Cloud Accounting, Xero

P. ¿Qué tipo de asistencia ofrece HarmonyPSA?

HarmonyPSA ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo, Base de conocimientos, Base de conocimientos