Vivantio

Software de centro de atención flexible, de confianza y fiable

4.3 /5 (160 opiniones) ¡Escribe una reseña!

Información general sobre Vivantio

¿Qué es Vivantio?

Vivantio Pro es mucho más que un mero software de venta de entradas. Vivantio Pro es una solución completa de gestión de servicios de TI que incluye soporte técnico - Gestión de activos - Sincronización AD/LDAP - Gestión del cambio - Base de conocimiento - Portal web de autoservicio - Inicio de sesión único - Creación de informes de analíticas KPI - y mucho más. Vivantio Pro proporciona automatización y agiliza tu flujo de trabajo de asistencia de TI para que tu equipo pueda responder y entregar resoluciones a los usuarios finales de manera más eficiente, al tiempo que reduce los costes totales de TI.

Información general sobre Vivantio

Precio

A partir de
USD 48.00/mes

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de Vivantio

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos, Canadá, Reino Unido, México
Idiomas admitidos
Español, Francés, Húngaro, Inglés

Medios

Captura de pantalla de Vivantio: Captura de pantalla de Vivantio: Captura de pantalla de Vivantio: Captura de pantalla de Vivantio: Captura de pantalla de Vivantio: Captura de pantalla de Vivantio:

Opiniones de Vivantio

Opiniones de Vivantio

Calificación general
4.3
/
5
Excelente
73

Muy bien
60

Normal
24

Pobre
3

Malo
0

Relación calidad-precio
4.2
Funciones
4.2
Facilidad de uso
4.2
Asistencia al cliente
4.4
83% Un ha recomendado esta aplicación
Usuario verificado

INTUITIVE TICKET MANAGEMENT SYSTEM

Every Day use uses little machine resources so other applications can run at the same time.
compatible with most commercial browsers.


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Jonathon H.

Good value for money ITSM Tool for ITIL based Service Desks

I have had limited experience with Vivantio technical support and after sales however the interactions that I had were pleasant and prompt. I have attended a handful of user groups over the years with former colleagues and the owners and developers that I talked to were very open and receptive to user feedback and seemed genuinely interested in their users.

Vivantio are a small enough organisation to have a relatively personal interaction level to their user base which is nice as it makes you feel more valued and appreciated as opposed to larger corporations which have a far more clinical approach.


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Darren G.

Excellent Product Support but lacking finer details

Vivantio offers a ITIL service desk software that we use for software support. In general I have found the solution not very user friendly and in the last 3 years of using it, I found that little has changed to the basic user functionality to improve this despite many feature requests to aid this. A key example of this is that, in 2017, it is still not possible for all emails in the system to show the pictures that are embedded.

In the past, we have found that the quality of the software updates to the system lacking basic QA process and it has become quite simple to find bugs in the new features.

I would say that the support team is very good at getting back to you within half a business day and providing us with workarounds of problems that we have highlighted.


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Andy S.

Our IT support staff use this software to manage helpdesk calls efficiently, great for all...

: Vivantio is a great (ITSM) system for helpdesk and support teams, the system itself comes with a full set of configurable tools, log Incident calls, setting team tasks, problem management/change control/knowledge base, this is a product that fits in for both businesses that practice ITIL and for small businesses. the software itself is very configurable allowing the software to fit in with the business support strategy. users are notified and updated in relation to there logged call keeping the user in the loop. The look of the web interface is great, easy to follow and calls are easy to read. if an incident requires more than one team with the Vivantio system it is possible to easily set other IT support teams a set of subtasks that may be required to complete a solution, so many tasks can be assigned to one incident creating a master call in effect.


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Geoffrey W.

Great for small businesses, less good for large enterprises

Vivantio does what it says on the tin, and for a small organisation it does a fine job. The weaknesses only become apparent when the numbers of users passes around 20, tickets pass 100 per week and customers pass around 20. Then you start to realise that there are too many manual steps in the use of the system. A good example is SLA (service level agreement) reporting; how have we performed this month against the targets we are contractually obliged to meet? An analyst works on a ticket, sends an update, then marks the ticket 'awaiting customer'. The SLA clock stops. The customer replies, but crucially there is no mechanism to start the SLA clock again, and if no one notices the SLA clock does not start again. For a small business this is not much of a problem but in the big leagues being unable to measure performance against SLA is the same as failing SLA.

Reports look great but are a nightmare to set up. If you don't know crystal reporting you may need a course just to send out a daily report of how many tickets you have open.

The Change workflow is rather good though. Custom workflows can be defined, where a user raises a change and submits it for approval. Any number of approvers can then be notified and the change can only be actioned when all the necessary approvers have given their go-ahead. One downside is that each person who actions the change must choose who does the next action, and if anyone forgets no tasks are assigned to anyone. Again, this is fine for low use, but if you are dealing with a hundred changes a week and need to convene a CAB meeting you may risk missing something.

The support department are helpful and friendly though. Always a pleasure to deal with.

Overall, I would say that Vivantio improved my own service desk, but outlived its usefulness in around 4 years.


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Usuario verificado
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INTUITIVE TICKET MANAGEMENT SYSTEM

Software usado A diario durante Más de dos años
Revisado el 14/6/2018
Fuente de la reseña: Capterra

Every Day use uses little machine resources so other applications can run at the same time.
compatible with most commercial browsers.

Puntos a favor

Self contained tool with build in reports and logs, reliable for the most part. Very intuitive for the amateur user, Forgiving when errors occurs,

Puntos en contra

Occasionally crashes and some menus not coherent with others. No software is %100 reliable. It is improve daily

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Jonathon H.
Sector: Aprendizaje en línea
Tamaño de la empresa: 501-1000 empleados
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Good value for money ITSM Tool for ITIL based Service Desks

Software usado A diario durante Más de dos años
Revisado el 6/4/2020
Fuente de la reseña: Capterra

I have had limited experience with Vivantio technical support and after sales however the interactions that I had were pleasant and prompt. I have attended a handful of user groups over the years with former colleagues and the owners and developers that I talked to were very open and receptive to user feedback and seemed genuinely interested in their users.

Vivantio are a small enough organisation to have a relatively personal interaction level to their user base which is nice as it makes you feel more valued and appreciated as opposed to larger corporations which have a far more clinical approach.

Puntos a favor

I used Vivantio daily for 6 years and whilst the Organisation that I worked for did not take full advantage of all it had to offer the main features within the software that we did use were great.

The user interface is simple and straightforward and doesn't take a lot of time to pick up, it is reasonably configurable to your specific organisation however the main layout is entirely ITIL based split into Service Requests, Incidents, Problems etc meaning if you do not follow this framework then it may not be the best tool for you.

It has all the features that most users would need from an ITSM Tool such as asset management, reporting, raising support calls, CRM management, self service user interface etc. As I have had limited experiences with other ITSM and CRM software I cannot fully compare its functionality with others however I personally found it did everything I needed it to.

Vivantio offer both managed and self managed versions of the software depending on the size of your Organisation and the expertise you have available.

I left the Organisation before their full implementation of the latest version of Vivantio (Flex) so cannot speak fully about that but from what I did use of it I found it very intuitive and time saving.

Overall I recommend Vivantio as a company and their ITSM suite of tools offer excellent value for money in my opinion.

Puntos en contra

There is nothing that I particularly disliked about the software itself.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 7.0/10

Darren G.
Sector: Servicios financieros
Tamaño de la empresa: 10,000+ empleados
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Excellent Product Support but lacking finer details

Software usado A diario durante Más de dos años
Revisado el 31/1/2017
Fuente de la reseña: Capterra

Vivantio offers a ITIL service desk software that we use for software support. In general I have found the solution not very user friendly and in the last 3 years of using it, I found that little has changed to the basic user functionality to improve this despite many feature requests to aid this. A key example of this is that, in 2017, it is still not possible for all emails in the system to show the pictures that are embedded.

In the past, we have found that the quality of the software updates to the system lacking basic QA process and it has become quite simple to find bugs in the new features.

I would say that the support team is very good at getting back to you within half a business day and providing us with workarounds of problems that we have highlighted.

Puntos a favor

User Support, Workflow module

Puntos en contra

GUI, speed of page loads, lack of updates to key functionality

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 5.0/10

Andy S.
Sector: Tecnología y servicios de la información
Tamaño de la empresa: 1001-5000 empleados
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Our IT support staff use this software to manage helpdesk calls efficiently, great for all businesse

Software usado A diario durante Más de dos años
Revisado el 15/2/2018
Fuente de la reseña: Capterra

: Vivantio is a great (ITSM) system for helpdesk and support teams, the system itself comes with a full set of configurable tools, log Incident calls, setting team tasks, problem management/change control/knowledge base, this is a product that fits in for both businesses that practice ITIL and for small businesses. the software itself is very configurable allowing the software to fit in with the business support strategy. users are notified and updated in relation to there logged call keeping the user in the loop. The look of the web interface is great, easy to follow and calls are easy to read. if an incident requires more than one team with the Vivantio system it is possible to easily set other IT support teams a set of subtasks that may be required to complete a solution, so many tasks can be assigned to one incident creating a master call in effect.

Puntos a favor

This software offers lot's of functionality, the client management features allows interaction with external and internal clients, calls can be managed easily and end users can track their own updates and call status.

We find that Active Directory / LDAP Integration is most useful making it easy to configure and are able to use our own AD security groups to configure permissions to access ITSM

We are able to manage end users incidents via Incident Management, offers great functionality keeping the user up to date with the progress of their call working towards a remedy, with automatic notifications when the call has been updated with new information

with the Problem Management feature we are able to easily keep records of current workarounds that have been implemented until a more permanent fix has been sourced.

Change Management - We use this for major changes to the network with our network team,

and much more listed below.
Ticket Templates
Automated Ticket Routing
Built in Reports
Service Level Agreements (SLA)
Asset Management / CMDB
Asset Audit Trail
Custom Report Builder
Data Export (PDF, XML, CSV)
Business Rules Engine
Automated Escalation Rules
Self-Service Web Portal
Tasking
Customizable Views
Build-in Interactive Reports
Custom Reports Builder
Service Level Man

Puntos en contra

some features don't allow multiple close on calls, so if there are lots of tasks closing them in one go can't be done.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Geoffrey W.
Sector: Tecnología y servicios de la información
Tamaño de la empresa: 51-200 empleados
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Great for small businesses, less good for large enterprises

Software usado A diario durante Más de dos años
Revisado el 10/2/2017
Fuente de la reseña: Capterra

Vivantio does what it says on the tin, and for a small organisation it does a fine job. The weaknesses only become apparent when the numbers of users passes around 20, tickets pass 100 per week and customers pass around 20. Then you start to realise that there are too many manual steps in the use of the system. A good example is SLA (service level agreement) reporting; how have we performed this month against the targets we are contractually obliged to meet? An analyst works on a ticket, sends an update, then marks the ticket 'awaiting customer'. The SLA clock stops. The customer replies, but crucially there is no mechanism to start the SLA clock again, and if no one notices the SLA clock does not start again. For a small business this is not much of a problem but in the big leagues being unable to measure performance against SLA is the same as failing SLA.

Reports look great but are a nightmare to set up. If you don't know crystal reporting you may need a course just to send out a daily report of how many tickets you have open.

The Change workflow is rather good though. Custom workflows can be defined, where a user raises a change and submits it for approval. Any number of approvers can then be notified and the change can only be actioned when all the necessary approvers have given their go-ahead. One downside is that each person who actions the change must choose who does the next action, and if anyone forgets no tasks are assigned to anyone. Again, this is fine for low use, but if you are dealing with a hundred changes a week and need to convene a CAB meeting you may risk missing something.

The support department are helpful and friendly though. Always a pleasure to deal with.

Overall, I would say that Vivantio improved my own service desk, but outlived its usefulness in around 4 years.

Puntos a favor

Ease of use;
easy to set up and configure;
helpful support staff;
cloud-based and so can be used from anywhere;
configurable change workflow;
self-service portal;
auto-update of changes via email;
Licencing by concurrent users, meaning that many users can be set up, but there is a limit on how many can access the system at once. This is very useful for users raining changes who do not need to access the system often, and keeps the cost down.

Puntos en contra

Functionality quite basic;
No accurate way to measure SLA;
not enough automation - it needs to be able to automatically change statuses, assignees, etc., based on user actions

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 6.0/10

Recomendación de usuario
8.3/10
Basado en 160 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Vivantio

Precios de Vivantio

A partir de
USD 48.00/mes
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4.2/5
Basado en 160 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Vivantio

Funciones de Vivantio

API
Alertas y alzada
Auditoría
Autorizaciones basadas en roles
Control de acceso
Creación de informes y estadísticas
Datos en tiempo real
Funcionalidad de búsqueda
Gestión de flujos de trabajo
Gestión de la conformidad
Herramientas de colaboración
Importación y exportación de datos
Integración de terceros
Interfaz para arrastrar y soltar
Notificaciones automáticas
Panel de actividades
Seguimiento de actividades
Supervisión
Supervisión en tiempo real
Visualización de datos
Funciones
4.2/5
Basado en 160 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre Vivantio

Preguntas frecuentes sobre Vivantio

He aquí algunas preguntas frecuentes sobre Vivantio.

P. ¿Qué tipo de planes de precios ofrece Vivantio?

Vivantio ofrece los siguientes planes de precios:

A partir de: USD 48.00/mes

Modelo de precios: Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de Vivantio?

No tenemos información sobre las características de Vivantio

P. ¿Quiénes son los usuarios habituales de Vivantio?

Los clientes habituales de Vivantio son:

Empresas pequeñas, Empresas Grandes, Administraciones públicas, Sin ánimo de lucro, Trabajadores autónomos, Empresas medianas

P. ¿Qué idiomas admite Vivantio?

Vivantio admite los siguientes idiomas:

Español, Francés, Húngaro, Inglés

P. ¿Qué tipo de planes de precios ofrece Vivantio?

Vivantio cuenta con los siguientes planes de precios:

Suscripción

P. ¿Vivantio es compatible con dispositivos móviles?

No tenemos información sobre los dispositivos compatibles con Vivantio

P. ¿Con qué otras aplicaciones se integra Vivantio?

Vivantio se integra con las siguientes aplicaciones:

Gmail, Jira, Microsoft 365, Slack, xAssets IT Asset Management

P. ¿Qué tipo de asistencia ofrece Vivantio?

Vivantio ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo