Cvent

Puntos a favor

I like that I can send invites to all my attendees at once, but can divide them into different registration paths depending on what info needs to be provided to a particular group. I do have some challenges occasionally trying to figure out how to make something work while building a website, which is the reason for the 4 stars for the Ease of Use

Puntos en contra

Customer service. When I call the help line it sometimes takes several times to explain what issue I'm having because the rep doesn't seem to understand what I'm trying to do. I think that these are new representatives and aren't as experienced. Also when I use the chat box I'm not always sure someone is still there because of the delay in their responding to questions.

Puntos a favor

Cvent's Event Management solution truly automates your meetings & events marketing, registration and check-in processes. Upload your attendees with from an Excel or CSV file. Create and send save the date, registration open, reminder emails and practically anything else you can think of to effectively market your meetings & events. Check your registration numbers at-a-glance. Run reports to see who registered, who didn't, and even who is possibly thinking about it with the abandoned registrations feature. My favorite tool is OnArrival (event check-in). Put those days behind you of paper tickets, attendee checklists, and long lines & chaos at the registration table. Upon arrival, your attendees check-in on an iPad, or you can scan them with a mobile device, and look cutting edge while doing it!!!

Puntos en contra

I would say that Cvent's Event Management platform, like any other tech platform, has a learning curve a moderate one. Setting up my first event was challenging even with training. To my surprise, setting up my second event was even more challenging. Partly because I challenged myself to create vs. copy (feature) my second event from scratch. Due to the platform's many, and I do mean many, features and functionality, I found it difficult to remember all the steps (menu navigation) to create an event. Undeterred, I contacted Cvent's Customer Support (really Customer Care as they go the mile for you) to help me create my second event. For the second time around, I worked smarter and documented all the steps. I can honestly say, it's been smooth sailing ever since! If I run into a snag or have a question, I contact Customer Support or look to my Cvent Community for help. There are many meetings & events solutions out there, but it's hard to beat one of the first and best to market! Stop searching and give Cvent a try.

Puntos a favor

I like the fact that its easy to use. It has made the whole process of collecting information about attendees so easy. You can set up seating chart, and send communication to attendees any number of times you want.

Puntos en contra

there are limitations like:
You cant pull one report for multiple inquisium feedback surveys. It allows to pull one report for one survey at a time.
Budget: It needs to be more user friendly. Also there are few options related to event budget that cannot be pulled in reports.

Puntos a favor

We use OnArrival for onsite check in. We love it and so do our attendees!
You can create templates and/or duplicate old events, so you don't have to create all new events from scratch. This is a big time saver.
Custom contact fields and the question libraries are a huge help to keeping things streamlined from event to event.
The new update to Flex makes websites and emails so customizable and beautiful.
Cvent has great integration capabilities with other tools and CRMs.
Custom reports make sure we get exactly the information we need at various points in the event cycle.

Puntos en contra

I wish the customer service was a bit better. Everyone is always very kind, but it sometimes takes a while to get a clear response.
There are some very specific cases where Cvent is not able to do what we want. We are always able to figure out some kind of work around, it just becomes more complicated or time consuming.
It feels like a pretty steep learning curve for new staff.

Puntos a favor

In the end, you can accomplish pretty much whatever you need to with CVENT. The integration with other tools like onsite event management and app tools make it very useful. Being able to integrate a registration, website, app, database and onsite check in is extremely convenient and time saving. Customer service, while not always the most knowledgeable, they are easy to contact and will help solve most issues very quickly.

Puntos en contra

The way the back end is laid out is very confusing. There are related settings under different headings and to make one change in a registration item means you have to change things in many different places. A lot of testing, experience and trial and error is required to fine tune things to work correctly. The look of the event websites you can create with it is very limited and dated. Since the software is so complicated, it is very hard to find someone even on their own customer support team that knows how to do everything. There have been many cases where our own team had to figure out solutions that CVENT could not help us with.