Cvent

Puntos a favor

I like that I can send invites to all my attendees at once, but can divide them into different registration paths depending on what info needs to be provided to a particular group. I do have some challenges occasionally trying to figure out how to make something work while building a website, which is the reason for the 4 stars for the Ease of Use

Puntos en contra

Customer service. When I call the help line it sometimes takes several times to explain what issue I'm having because the rep doesn't seem to understand what I'm trying to do. I think that these are new representatives and aren't as experienced. Also when I use the chat box I'm not always sure someone is still there because of the delay in their responding to questions.

Puntos a favor

1. Interactive Features with Crowdcompass that customize the user experiences and engagement in an effective way.
It has really helped us with onsite preparedness.
2. Cloning events or creating templates to re-use and make adjustments that saves time
3. CRM integration options have allowed us to have 360 degree customer view across CRM and Cvent.
We have also used SSO to link our existing users account at registration websites.
4. Flex events
5. Ability to integrate with supplier network and survey tools

Puntos en contra

1.Ways to manage field permissions for users/roles (edit/delete/update)
2.Enforce field validations on account/organization level so that we can maintain data integrity and event planners cannot customize anything and everything at event level
3. 2 way sync through standard integration is not dynamic for custom fields
4. If salesforce has person account enabled, not business account, cvent has no way to accommodate that on contact level during integration.
5. API limit of 10000 is very less for large events

Puntos a favor

This software can be used for in person or virtual events. Has the ability to deploy simple, one day webinars or handle the logistics of more complicated, multi-day events. Customer service is outstanding and the ability to customize different user experiences is appreciated.

Puntos en contra

Sometimes this system is "too complicated" for simple events. Can be tedious and there is a lot of room for error because the system is so complicated and robust. Features often change so it's hard to keep up with changes and best practices.

Puntos a favor

Cvent is nice in that it has thought of many of the different scenarios planners need to communicate, offer registration for and track for each event. The integrated credit card processing makes handling the financial aspect of meetings much easier.

Puntos en contra

This software is extremely difficult to learn and use. Cvent is also switching from a legacy system to a new one. If you use the legacy system, not only are you wasting your time learning a system that will be eliminated, but your events will disappear after the change as they can't be transferred. Yet the new system is missing very essential functionality making its use very limited. None of this was clearly communicated during the sales process. The app feature is very overpriced and extremely limited in its capabilities. Also, the system is not a full life-cycle system. There are no features to help centralize the actual planning of the event - it does have RFP and budgeting features, as well as registration, but completely ignores room set, a/v programming, etc. Doesn't eliminate having other documents and spreadsheets outside of the system for organizing events. So, I would not consider it an "event management" system.

Puntos a favor

this is a premium event platform. It is expensive and there are tons of features. Customer service is unrivaled. We use this for invitee management, registration, and custom emailing. I find the integrations with other platforms to be robust and integrative.

Puntos en contra

integration is difficult when doing it backwards. That is to say that we use Salesforce to as a the primary record management system so getting data to flow between has been a challenge. the developers prefer you use Cvent first and flow back to Salesforce but we don't and despite their assurance that this would not be a problem, it has been ever since we began using this.