--- description: Información actualizada sobre Freshservice. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara Freshservice con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshservice: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión del conocimiento](/directory/257/knowledge-management/software) > [Freshservice](/software/91351/freshservice) # Freshservice Canonical: https://www.getapp.com.mx/software/91351/freshservice Página: 1 de 33\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/91351/freshservice?page=2) > Freshservice es un centro de atención de ITIL online con funciones de emisión de tickets y gestión de activos, y herramientas de gestión de incidentes, problemas, cambios, lanzamientos y conocimientos. > > Veredicto: 792 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 792 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funciones | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Freshworks - **Ubicación**: San Mateo, EE. UU. - **Constitución**: 2011 ## Contexto comercial - **Precio inicial**: USD 19.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, chino, chino tradicional, español, francés, inglés, italiano, japonés, neerlandés, polaco, portugués, ruso, sueco, tailandés, turco, vietnamita - **Países disponibles**: Alemania, Arabia Saudita, Australia, Austria, Baréin, Brasil, Brunéi, Bélgica, Camboya, Canadá, Catar, Chequia, Chile, China, Colombia, Costa Rica, Dinamarca, Ecuador, Emiratos Árabes Unidos, España y 41 más ## Funciones - AI Copilot - AI Summarization - API - Acceso móvil - Acciones preventivas y correctivas (CAPA) - Alertas de correo electrónico - Alertas de móvil - Alertas y notificaciones - Alerts/Escalation - Almacenamiento de documentos - Almacenamiento seguro de datos - Análisis - Aplicación móvil - Arrastrar y soltar - Asignación de solicitudes - Asset Lifecycle Management - Auditoría de inventario - Auditoría de problemas - Automatización de construcción - Automatización de documentos ## Integraciones (en total: 54) - Amazon Redshift - Azure DevOps Server - BambooHR - BigQuery - Box - ClickUp - Copper - Docusign - Dropbox - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 … y 39 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de gestión del conocimiento](https://www.getapp.com.mx/directory/257/knowledge-management/software) ## Categorías relacionadas - [Software de gestión del conocimiento](https://www.getapp.com.mx/directory/257/knowledge-management/software) - [Sistema help desk](https://www.getapp.com.mx/directory/287/help-desk-ticketing/software) - [Software de ITSM](https://www.getapp.com.mx/directory/292/it-service-management-itsm/software) - [Software de gestión de activos informáticos](https://www.getapp.com.mx/directory/325/it-asset-management/software) - [Software de gestión informática](https://www.getapp.com.mx/directory/771/it-management/software) ## Alternativas 1. [LiveAgent](https://www.getapp.com.mx/software/91301/liveagent) — 4.7/5 (1787 reviews) 2. [Zoho Desk](https://www.getapp.com.mx/software/10036/zoho-desk) — 4.5/5 (2214 reviews) 3. [Freshdesk](https://www.getapp.com.mx/software/10317/freshdesk) — 4.5/5 (3470 reviews) 4. [Zendesk Suite](https://www.getapp.com.mx/software/9448/zendesk) — 4.4/5 (4090 reviews) 5. [Milvus](https://www.getapp.com.mx/software/132287/milvus) — 4.8/5 (298 reviews) ## Opiniones ### "Simple IT service tool that works well for teams" — 4.0/5 > **Hana** | *16 de mayo de 2026* | Contabilidad | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: What I like most about Freshservice is that it is easy to use and well organized. It helps manage IT tickets and requests in a clear way, so nothing gets lost. The interface is simple and easy to understand, even for new users. > > **Puntos en contra**: What I like least is that some advanced features are only available in higher-priced plans. It can also feel a bit limited for very complex workflows or large companies. > > My overall experience with Freshservice has been positive. It is a reliable tool for handling support requests and basic IT service management. It helps teams stay organized and respond faster to issues. However, it may not be the best option for very advanced or highly customized setups. ----- ### "Solid ITSM tool, automation makes a real difference" — 5.0/5 > **Ajay** | *2 de julio de 2026* | Servicios de información | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: We've been using Freshservice for almost 2 years now across our IT support team, and honestly it's become one of those tools we don't even think twice about anymore, it just works. The ticket management system is probably my favorite part; everything is organized in a way that actually makes sense, and our resolution times have noticeably improved since we moved to it. What I really appreciate is how easy it was to get the team onboarded, we didn't need a ton of training, most people picked it up within a few days. The workflow automation has honestly saved us so much manual work. We've set up automated ticket routing and escalation rules that used to take someone sitting there manually assigning tickets, and now it just happens. Asset management is another strong point for us, being able to track hardware/software assets alongside tickets in one place instead of juggling separate spreadsheets has made audits way less painful. Customer support from Freshservice's side has also been solid whenever we've run into issues, responsive and they actually solve the problem instead of just sending generic articles. > > **Puntos en contra**: If I'm being honest, the reporting/analytics dashboard could use more customization, we sometimes have to export data and build our own reports in Excel to get the exact view we need for management. Also, the mobile app feels a bit clunky compared to the desktop version, especially when trying to update tickets on the go. Pricing tiers can also get expensive once you start needing the more advanced automation and asset management features, so smaller teams might feel that jump. Overall though, none of these are dealbreakers, after 2 years, it's still our go-to tool and I'd recommend it to any team looking to get their IT service management organized. > > Been using Freshservice for our IT team and honestly it's made day to day support so much easier. Ticket management is solid, everything stays organized and resolution times have gone down since we started using it. The automation is probably my favorite part, ticket routing and escalations just happen on their own now instead of someone manually assigning stuff. Asset tracking is also handy, having hardware and software info right next to the tickets saves a lot of back and forth during audits. Not everything's perfect though. Reporting could be more flexible, we usually export stuff to Excel to build the reports we actually need. Mobile app is a bit clunky too when you're trying to update something quickly on the go. Pricing goes up once you add the automation and asset features, so worth keeping in mind if you're a smaller team. Still, it's the tool we rely on daily and I'd recommend it if you want your support process to feel less chaotic. ----- ### "Fix Scheduled Workflows" — 3.0/5 > **Colter** | *9 de diciembre de 2024* | Automoción | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: Ticket tracking and management is very good; I like the ability to merge tickets. > > **Puntos en contra**: The scheduled workflows have been completely non-operational since we have begun using Freshservice. > > There are some minor quirks about the platform, but it mostly does what it claims. ----- ### "Freshservice review" — 5.0/5 > **Tomas** | *25 de mayo de 2026* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Freshservice is extremely easy to use for L1/L2 IT helpdesk Agents. Quite good value for money too. Perfect system ergonomy while using the main (basic) setup (Incident, Change, Problem, Project, Task, CMDB...) > > **Puntos en contra**: Quite often there are great ideas with poor implementation. Sometimes I am not sure if/how product team works with development. Sometimes more user testing would be needed. > > Overall? Great? Customer support is mostly responding quite quickly. From time to time was unclear expectation on my end when something will be fixed. Also there could be a bit more of face to face customer interactions. ----- ### "A powerful, game-changing helpdesk that streamlined our entire workflow" — 5.0/5 > **Ekta** | *24 de julio de 2026* | Servicios de información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The ticket management and automation features are absolute lifesavers. Setting up routing rules and automated workflows took very little time compared to our old system, which drastically cut down our first-response times. > > **Puntos en contra**: Honestly, the initial setup and customization options can feel a bit overwhelming. There are so many modules and configurations that it took our team a couple of weeks to fully wrap our heads around everything. > > Switching over to Freshservice has been a massive upgrade for our daily IT operations. It brings everything - from asset management to customer support, into one clean, easy-to-use workspace. Our team actually enjoys using it, and the return on investment in terms of sheer efficiency has been well worth it. ----- Página: 1 de 33\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/91351/freshservice?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/91351/freshservice) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados