ClubExpress

Donde los mejores clubes de carreras funcionan mejor

4.3 /5 (464 opiniones) ¡Escribe una reseña!

Información general sobre ClubExpress

¿Qué es ClubExpress?

El sistema incluye herramientas de capacitación y documentación sin precedentes, como manuales completos para administradores y usuarios, un sistema de ayuda en línea de acuerdo con el contexto para cada pantalla y casi 50 videotutoriales.

¡Y las tarifas incluyen asistencia gratuita ilimitada para administradores y miembros! Si los miembros tienen problemas para iniciar sesión, registrarse para un evento, renovar su membresía, realizar un pago, actualizar su perfil, etc., pueden llamar a la empresa y se les brindará ayuda.

Información general sobre ClubExpress

Precio

A partir de
USD 24.00/mes

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de ClubExpress

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Australia, Canadá, Europa, Reino Unido, Estados Unidos
Idiomas admitidos
Inglés

Capturas de pantalla

Captura de pantalla de ClubExpress: This professional association of 2400 members has been using ClubExpress since 2008.
Captura de pantalla de ClubExpress: This professional association of 2400 members has been using ClubExpress since 2008.

Opiniones de ClubExpress

Opiniones de ClubExpress

Calificación general
4.3
/
5
Excelente
213

Muy bien
182

Normal
52

Pobre
9

Malo
8

Relación calidad-precio
4.4
Funciones
4
Facilidad de uso
3.7
Asistencia al cliente
4.6
85% Un ha recomendado esta aplicación
Martin S.

Solid service offering and very good value

We needed a product/service that handled membership operations (dues, renewals, info updates, mailings) without depending on continuous availability of a "computer-techie" volunteer or a paid IT support contractor. ClubExpress meets this core requirement very reliably at quite reasonable no-contract monthly fee based on active membership. The integrated Website functionality lets us have an on-line secure repository for our documents accessible by all or various subsets of membership. Included telephone and email support from ClubExpress is responsive and available to any member (not just a few admins.) Overall we are quite satisfied with the service and consider it very well worth the fees.


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Toni K.

Anxious to Get Started

We believe we've made the right decision with our switch to ClubExpress and that they will provide the support needed for our nonprofit to sustain and grow. Presently we are behind schedule for completing the set up, so we are anxious to finish and get to work.


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Richard E.

An all-around excellent product.

We are an all-volunteer organization aimed at helping seniors remain in their homes that responds to service requests from members. We receive about one hundred calls per week from our members and manage, using this software, to handle this volume with only one volunteer (at a time) answering the phones. The automation that CE provides is what makes this possible.


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Rachael P.

The Challenge of Evolving with Technology Demands (UI/UX)

I love them, but I also really understand their limitations. I refer not to just the technology limitations, but the mindset limitation. Each time I share (perhaps 100+ now) possible modifications to simplify processes, I get the response of a programmer, not of a designer and UI/UX thinker. In other words, I get the excuse as to why it IS and has to stay that way, rather than the "ah-hah! Yes, we should figure that out."

I recommend that, as a group of executives, you do a Mindset ReSet leadership retreat (which I do, btw). Your attention to professionalism, organization, and your customers is outstanding, and I would love for you, as a group, to be able to break through the often restrictive set-up that slows down design and user experience innovation.

With much respect and gratitude, I wish you much prosperity in this New Year.


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Kim I.

Our experience

Centralizing our organization's data and improving communication.


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Martin S.
Sector: Organización cívica y social
Tamaño de la empresa: 201-500 empleados
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Solid service offering and very good value

Software usado A diario durante Más de dos años
Revisado el 16/1/2020
Fuente de la reseña: Capterra

We needed a product/service that handled membership operations (dues, renewals, info updates, mailings) without depending on continuous availability of a "computer-techie" volunteer or a paid IT support contractor. ClubExpress meets this core requirement very reliably at quite reasonable no-contract monthly fee based on active membership. The integrated Website functionality lets us have an on-line secure repository for our documents accessible by all or various subsets of membership. Included telephone and email support from ClubExpress is responsive and available to any member (not just a few admins.) Overall we are quite satisfied with the service and consider it very well worth the fees.

Puntos a favor

Completely Cloud-based
Most functions menu-driven and accessible without requiring "superuser" access or professional technology expertise
Access-controls to support Members-only information/functions, driven by Membership database
Includes basically unlimited SMTP (email sending) for membership bulk mailing
"Ahead of the curve" on compliance with privacy protections
High reliability

Puntos en contra

Component "building blocks" don't fit perfectly with the usage patterns of our (local civic) organization
Limited site-performance data collection or analytics built in
Editing function (for generating emailings, news articles, etc) is a little complex for completely non-technical users, and a little rough.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Toni K.
Sector: Gestión de organizaciones sin ánimo de lucro
Tamaño de la empresa: 2-10 empleados
Traducir a español

Anxious to Get Started

Software usado Otro durante Prueba gratis
Revisado el 31/1/2020
Fuente de la reseña: Capterra

We believe we've made the right decision with our switch to ClubExpress and that they will provide the support needed for our nonprofit to sustain and grow. Presently we are behind schedule for completing the set up, so we are anxious to finish and get to work.

Puntos a favor

ClubExpress appears to be the prefect solution for our nonprofit art organization as an affordable integrated member management program with the added web-based features we desired (directory, calendar, storefront, photo albums, custom video page). We appreciate the available tutorials and webinars. Our set up is not yet complete, so we are not presently fully operational, but we anticipate that our first impressions will soon proven correct.

Puntos en contra

We're behind schedule on completing our set up for various reasons, but from what we have been able to learn and accomplish so far, we found some of our biggest challenges in the areas related to edit windows with what we perceive as inconsistencies with tools and formats (i.e., we can't add a linked button to the homepage but we can accomplish this task in a news article). We're used to the ease of "drag and drop" templates and applications that we use now, so we are struggling a bit to learn how to use the new tools, symbols and options being offered that are not as intuitive to us. We're challenged with the photo upload variations. Volunteer opportunities don't have the option to be added to the calendar. Storefront products can't be copied to save time in adding multiple inventory variations of the same product type. The program allows for multi-level Membership Types but we had to pay extra for a customization to show the Membership Type in the Member Directory. This being said, we are confident that ClubExpress will prove to be the best solution for our needs and that we will continue to learn and appreciate what ClubExpress has to offer.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 9.0/10

Richard E.
Sector: Gestión de organizaciones sin ánimo de lucro
Tamaño de la empresa: 501-1000 empleados
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An all-around excellent product.

Software usado A diario durante Más de dos años
Revisado el 12/6/2020
Fuente de la reseña: Capterra

We are an all-volunteer organization aimed at helping seniors remain in their homes that responds to service requests from members. We receive about one hundred calls per week from our members and manage, using this software, to handle this volume with only one volunteer (at a time) answering the phones. The automation that CE provides is what makes this possible.

Puntos a favor

This is a complete membership solution for our organization. The many features are consistently implemented with great flexibility in tailoring solutions to our business processes. The company is very responsive with help requests.

Puntos en contra

There are so many features that we often find several ways of doing things and need to determine which is the best.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Rachael P.
Sector: Suministros y equipo para empresas
Tamaño de la empresa: 201-500 empleados
Traducir a español

The Challenge of Evolving with Technology Demands (UI/UX)

Software usado Semanalmente durante Más de dos años
Revisado el 25/1/2020
Fuente de la reseña: Capterra

I love them, but I also really understand their limitations. I refer not to just the technology limitations, but the mindset limitation. Each time I share (perhaps 100+ now) possible modifications to simplify processes, I get the response of a programmer, not of a designer and UI/UX thinker. In other words, I get the excuse as to why it IS and has to stay that way, rather than the "ah-hah! Yes, we should figure that out."

I recommend that, as a group of executives, you do a Mindset ReSet leadership retreat (which I do, btw). Your attention to professionalism, organization, and your customers is outstanding, and I would love for you, as a group, to be able to break through the often restrictive set-up that slows down design and user experience innovation.

With much respect and gratitude, I wish you much prosperity in this New Year.

Puntos a favor

Your offering has the best value for the money. The customer support is wonderful, second to none. The constant attention to upgrades - and that you plan them ahead - shows incredible organization and constant dedication to your customers and to your product.

The features are very robust. It shows that you are really listening closely to your customers' requests - perhaps better than any competitor out there - and responding to them! I do believe that it is possible to offer robust features in a more simplified and intuitive way.

The longevity of several staff members is very impressive, and their dedication to problem-solve with and remember their customers' specific needs and preferences is VERY impressive. I have felt that on several occasions.

When asked if I'd recommend Club Express to others, I want it to be a 10 based on how outstanding you are for the reasons above. Yet, the feedback I receive from many of our members - and the amount of volunteers' time for the learning curve - makes it difficult to recommend it to other organizations' executives when they may not have the same level of volunteer support. Make your site more intuitive and efficient and I will gladly recommend you to everyone!

Puntos en contra

1. Club Express focuses on developing a new function, rather than first on how the user can best experience it. I suggest greater ease and intuition (UI/UX) with feature development. E.g., when the new Events/Calendar functionalities rolled out 1-2 years ago, it greatly increased the complexity (and number of mouse clicks) to set up an event. More features are okay, but should be intuitive and efficient.
2. Your data organization is not conducive to simple, obvious changes. Good, intuitive design does not require the tiny-text prompts that I turn off, but have to do so in the site code. What should be simple changes are stuck behind the organization of how the database was structured. Get rid of the instruction prompts (obvious to modern-day computer users); do not let them affect Chapter Finder and other key functions. Information should be built separate from functionality.
3. More attractive, fully responsive template options
4. Mobile set-up (duplicative efforts) should not be needed and currently degrade for tablet
5. Give us more CSS control; place classes on div's, etc. so that our CSS can target them
6. Member registration MUST be simplified; I detailed a PPT of 20 ways to improve it and was shocked that none of the modifications were possible.
7. If you had a modern-looking, fluidly-flowing app that automatically input information from the website databases (directory and design), then you would rock our world and really step it up in many organizations' eyes. :-)

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 5.0/10

Kim I.
Sector: Gestión de organizaciones sin ánimo de lucro
Tamaño de la empresa: 2-10 empleados
Traducir a español

Our experience

Software usado Semanalmente durante 6-12 meses
Revisado el 10/3/2020
Fuente de la reseña: Capterra

Centralizing our organization's data and improving communication.

Puntos a favor

We have all of our membership data in one place. We can also send emails and maintain our website from this platform.

Puntos en contra

There is some functionality on the emails and website that are cumbersome.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 8.0/10

Recomendación de usuario
8.3/10
Basado en 464 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de ClubExpress

Precios de ClubExpress

A partir de
USD 24.00/mes
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4.4/5
Basado en 464 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de ClubExpress

Funciones de ClubExpress

API
Base de datos de clientes
Creación de informes personalizables
Creación de informes y estadísticas
Facturación
Funcionalidad de búsqueda
Gestión de calendarios
Gestión de documentos
Gestión de facturas
Gestión de inventarios
Gestión de presupuestos
Importación y exportación de datos
Integración contable
Integración de terceros
Notificaciones automáticas
Pagos electrónicos
Panel de actividades
Recordatorios
Seguimiento de actividades
Seguimiento de inventario
Funciones
4/5
Basado en 464 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Vídeos y tutoriales

Vídeos y tutoriales

Preguntas frecuentes sobre ClubExpress

Preguntas frecuentes sobre ClubExpress

He aquí algunas preguntas frecuentes sobre ClubExpress.

P. ¿Qué tipo de planes de precios ofrece ClubExpress?

ClubExpress ofrece los siguientes planes de precios:

A partir de: USD 24.00/mes

Modelo de precios: Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de ClubExpress?

No tenemos información sobre las características de ClubExpress

P. ¿Quiénes son los usuarios habituales de ClubExpress?

Los clientes habituales de ClubExpress son:

Sin ánimo de lucro

P. ¿Qué idiomas admite ClubExpress?

ClubExpress admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece ClubExpress?

ClubExpress cuenta con los siguientes planes de precios:

Suscripción

P. ¿ClubExpress es compatible con dispositivos móviles?

ClubExpress admite los siguientes dispositivos:

iPhone, iPad

P. ¿Con qué otras aplicaciones se integra ClubExpress?

ClubExpress se integra con las siguientes aplicaciones:

Authorize.net, Facebook, Google Calendar, Google Maps, LinkedIn, PayPal, QuickBooks, QuickBooks Online, Twitter

P. ¿Qué tipo de asistencia ofrece ClubExpress?

ClubExpress ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo