Lightspeed POS

Un punto de venta muy valorado por los usuarios.

4.2 /5 (758 opiniones) ¡Escribe una reseña!

Información general sobre Lightspeed POS

¿Qué es Lightspeed POS?

Lightspeed POS es una completa herramienta de punto de venta y gestión de inventarios que simplifica las tareas más laboriosas, como el inventario y la gestión de empleados, para que tú puedas centrarte en cuidar de los clientes y hacer crecer el negocio. Accede a informes de ventas detallados en minutos. Identifica fácilmente los artículos más vendidos y usa los perfiles integrados de los clientes para proporcionar un servicio personalizado que aumenta la fidelización del cliente.

Funciones de Lightspeed Retail:

Gestión de inventarios.
- Crea fácilmente variaciones de productos como tamaño, color y material con su eficiente sistema de matriz.
- Combina compras, transferencias y múltiples proveedores en una orden principal.
- Procesa pedidos especiales, reservas y órdenes de trabajo.
- Crea, rastrea y asigna números de serie a los productos.
- Agrupa artículos individuales para venderlos como un paquete.

Incorporación y asistencia en horario ininterrumpido gratuitas.
- Su equipo de atención dedicado ofrece sesiones individuales de incorporación.
- Obtén asistencia en vivo, por correo electrónico y por teléfono con personal de asistencia ubicado en todo el mundo.

Gestión de empleados.
- Interfaz intuitiva y fácil de aprender para los empleados.
- Crea un flujo de trabajo sencillo y lógico que se adapte a tu negocio.
- Los permisos de usuario personalizables te brindan un control total sobre el acceso de los empleados al sistema.
- Haz un seguimiento de las ventas por empleado y crea informes de rendimiento del personal.
- Controla el acceso de los empleados a información como reembolsos, edición de productos y precios o visualización de datos de ventas.

Creación de informes
- Supervisa las cifras de ventas e inventario con informes que facilitan la visualización de ventas, ganancias y cambios a lo largo del tiempo.
- Identifica oportunidades para el crecimiento y la mejora empresarial.
- Averigua qué empleados rinden más.
- Obtén una visión clara de las necesidades y hábitos de los clientes.
- Crea informes de fin de día para acceder a datos clave que ayudan a preparar los períodos de más trabajo y comprender mejor las necesidades de los clientes.
- Obtén acceso a todos estos datos desde cualquier dispositivo y en cualquier momento y lugar.

Lightspeed Loyalty:
- Programa de recompensas altamente dirigido con una aplicación web de marca orientada al cliente para realizar un seguimiento de puntos. 
- Creación de campañas automatizadas a través de SMS y creador de correo electrónico con función de tipo arrastrar y soltar. 

Lightspeed Payments:
*solo disponible en los EE. UU.
- Completa las ventas y cobra sin salir del POS. Revolucionario.
- Cumplimiento de PCI incorporado y prevención del fraude.

Hardware:
- Integra el sistema con hardware como escáneres de códigos de barras y cajas registradoras para reducir los tiempos de cobro.
- Reduce el fraude de tarjetas de crédito con EMV.
- Acepta las tarjetas de crédito principales y Apple Pay®.

Comercio electrónico integrado:
- Vende en la tienda y online con Lightspeed eCom, la solución de comercio electrónico totalmente integrada de Lightspeed.
- Obtén una vista centralizada de los datos de inventario, clientes y ventas en todas las tiendas y canales online.

Su red de más de 250 socios de integración permite adaptar Lightspeed a las necesidades de cada negocio.

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Funciones de Lightspeed Restaurant.

Menú y plano de planta:
- Crea descuentos fácilmente para que se apliquen de forma automática a grupos de clientes, eventos promocionales o artículos específicos.
- Combina y mueve mesas fácilmente con solo tocar y arrastrar.
- Presenta los elementos del menú completos con fotos, descripciones y precios.
- Realiza actualizaciones rápidas al plano de planta.

Pedidos y pagos:
- Los pedidos realizados en la mesa mediante smartphone y tablet se envían directamente a la cocina o barra.
- Reduce el tiempo de servicio a los clientes.
- Divide o combina facturas fácilmente.
- Ofrece opciones de pago flexibles.
- Los camareros pueden tomar pedidos directamente desde su iPad para conseguir un servicio más rápido y mayor precisión.
- Procesa tarjetas regalo.

Modo offline:
- ¿Sin conexión a internet? No hay problema. Lightspeed Restaurant POS funciona tanto online como offline con su completo conjunto de funciones.
- Los datos se mantienen seguros incluso si el terminal se daña de manera permanente.
- Encuentra información de los clientes para pedidos a domicilio o para llevar.
- Liteserver se mantiene en funcionamiento en todo momento, por lo que las operaciones continúan de la manera habitual. Una vez restablecida la conexión, los datos se sincronizan automáticamente.

Integraciones:
- Agrega el módulo de sistema de visualización de cocina para lograr una comunicación optimizada entre la cocina y la sala.
- Agrega el módulo de atención al cliente para optimizar la comunicación entre el personal y los clientes.
- Agrega el módulo de menú de autoservicio para permitir que los clientes realicen sus propios pedidos.

Su red de más de 250 socios de integración permite adaptar Lightspeed a las necesidades específicas de cada negocio, como contabilidad, entrega a domicilio o programas de fidelización.

Información general sobre Lightspeed POS

Precio

A partir de
USD 69.00/mes

Opciones de precios

Prueba gratis
Licencia de pago único
Suscripción
Relación calidad-precio

Funciones de Lightspeed POS

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos, Canadá, Reino Unido, Australia, Japón, Alemania
Idiomas admitidos
Alemán, Español, Francés, Inglés, Neerlandés

Medios

Lightspeed Retail POS is a complete point of sale and inventory management tool that's easy to set up and even easier to use. It simplifies time-consuming tasks like inventory and employee management, so you can focus on your customers and growth.
Lightspeed Retail - Whether you sell product bundles, serialized merchandise or items that require multiple variations, your POS system helps you keep stock moving and gives customers what they’re asking for.
Lightspeed Analytics gathers the extensive data collected by your Retail POS and not only makes sense of it, but it gives you insights and recommendations about your customers, inventory and employees.
Integrated e-commerce - Fuse your brick-and-mortar and online stores with an integrated eCommerce and POS platform. Stay open for business 24/7, reach more customers and generate more sales.
Mobile POS - Manage your store or process sales with a POS that works on any computer, smartphone or tablet. Add an iPad, barcode scanner and receipt printer to stay connected and process sales from anywhere — whether on your sale floor or at a tradeshow.
Lightspeed Restaurant - Our cloud-based POS system will help you manage staff, serve customers and monitor performance, so you can ensure your guests get the best.
Lightspeed Restaurant - iPad-based Restaurant POS system
Lightspeed Restaurant - With a user-friendly floor management system, combining tables or moving them around is as simple as tap and drag. Create and edit your menu online in minutes, with our easy-to-use interface.
Lightspeed Restaurant - Whether you want the big picture or prefer to hone in on data at a granular level, the reporting engine provides the type of breakdown you need instantaneously. Pull reliable and accurate reports regardless of the device you use.
Lightspeed Self-Order Menu - Let your guests place their own orders — right from their table or at a kiosk. Process orders faster, reduce the chance of errors and ensure your staff can focus on providing the best customer service.
Vídeo de Lightspeed POS Vídeo de Lightspeed POS Captura de pantalla de Lightspeed POS: Lightspeed Retail POS is a complete point of sale and inventory management tool that's easy to set up and even easier to use. It simplifies time-consuming tasks like inventory and employee management, so you can focus on your customers and growth. Captura de pantalla de Lightspeed POS: Lightspeed Retail - Whether you sell product bundles, serialized merchandise or items that require multiple variations, your POS system helps you keep stock moving and gives customers what they’re asking for. Captura de pantalla de Lightspeed POS: Lightspeed Analytics gathers the extensive data collected by your Retail POS and not only makes sense of it, but it gives you insights and recommendations about your customers, inventory and employees. Captura de pantalla de Lightspeed POS: Integrated e-commerce - Fuse your brick-and-mortar and online stores with an integrated eCommerce and POS platform. Stay open for business 24/7, reach more customers and generate more sales. Captura de pantalla de Lightspeed POS: Mobile POS - Manage your store or process sales with a POS that works on any computer, smartphone or tablet. Add an iPad, barcode scanner and receipt printer to stay connected and process sales from anywhere — whether on your sale floor or at a tradeshow. Captura de pantalla de Lightspeed POS: Lightspeed Restaurant - Our cloud-based POS system will help you manage staff, serve customers and monitor performance, so you can ensure your guests get the best. Captura de pantalla de Lightspeed POS: Lightspeed Restaurant - iPad-based Restaurant POS system Captura de pantalla de Lightspeed POS: Lightspeed Restaurant - With a user-friendly floor management system, combining tables or moving them around is as simple as tap and drag. Create and edit your menu online in minutes, with our easy-to-use interface. Captura de pantalla de Lightspeed POS: Lightspeed Restaurant - Whether you want the big picture or prefer to hone in on data at a granular level, the reporting engine provides the type of breakdown you need instantaneously. Pull reliable and accurate reports regardless of the device you use. Captura de pantalla de Lightspeed POS: Lightspeed Self-Order Menu - Let your guests place their own orders — right from their table or at a kiosk. Process orders faster, reduce the chance of errors and ensure your staff can focus on providing the best customer service.

Opiniones de Lightspeed POS

Opiniones de Lightspeed POS

Calificación general
4.2
/
5
Excelente
495

Muy bien
129

Normal
45

Pobre
32

Malo
57

Relación calidad-precio
4.1
Funciones
4.1
Facilidad de uso
4.3
Asistencia al cliente
4.2
82% Un ha recomendado esta aplicación
Zondre W.

Great integrated system

Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.


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Andrew D.

Packs some punch among the punchless

We are a 40 year Brick and Mortar AND E-commerce company that carries 1000s of unique skus. Needing a software that is heavier than just the POS is essential. Inventory management and the ability to integrate with E-commerce was a non-negotiable for my next POS.
Lightspeed does have some frequent, mostly minor bugs, it is nice that they constantly update and enhance their program. There often seems to be a disconnect between software designers and the retail experience, but this program bridges the data management needed to go with the point of sale functionality.
Product management has been efficient. Customer service has been very helpful via telephone or chat and are always available which is nice. Even better, the amounts of time to need to contact customer service is minimal. After one year of use, I can say I use this program with confidence and I believe it packs the punch needed to handle scale.


Traducir con Google
Carley S.

Lightspeed is great on the front side, and a nightmare on the backside

-We switched to Lightspeed from ShopKeep because we needed to manage the inventory of our 5 locations in one place. That part works okay, once you figure out all the idiosyncrasies of the restock and reorder system. We had to hire a person just to manage the work-arounds we put in place to make Lightspeed a functional system for my business (because there are so many tedious extra steps).
-Feeling stuck is the worst feeling as a small business owner. Lightspeed make me feel stuck. I hit a new wall in the system regularly, and when I ask for what I need, the answer is ALWAYS "no, we can't do that." Some examples:

-The system does very little to tie sales and inventory together, it does next to nothing. You can export a sales report by item name, which is great. It tells you how many you sold, your sales numbers, and how many you have left. But the vendor information nor the department information for the sold items is not on the export. That makes the report useless in terms of knowing what vendors your business is coming from. Their answer is you can then export vendor sales separately. That is not helpful, because that export does not include item info or department info, nor does it tell you your on-hand inventory. There is not a single way in Lightspeed to view your sales and on-hand inventory in one place, and because their exported reports are so sparing of relevant information, I can't even create my own. This is a major flaw. With ShopKeep, at least I could get my data out of the system to manipulate it how I needed. With Lightspeed, I am SOL.

-I don't even call customer service anymore because 100% of the time all they do is validate the problem and then offer no solution. Their consistent response is to tell me to make a suggestion to their developers.

-I have been in business 10 years. We have 5 locations, and a website. I have 40 employees. I think Lightspeed would work for a single location or 2 location business. But any more than the system creates more work than it takes away. Looking back, I wish I would have stayed with Shopkeep.


Traducir con Google
Justin S.

Best decision we ever made

The experience has been fantastic. The support staff and sales team have been great. The ease of use is something very special compared to their competition. It has allowed our business to prosper in these uncertain times.


Traducir con Google
Michael G.

Great system for all small businesses

Excellent experience with Lightspeed, I would recommend this platform to any small or medium sized business.


Traducir con Google
Zondre W.
Sector: Comercio minorista
Tamaño de la empresa: 11-50 empleados
Traducir a español
Traducir a español

Great integrated system

Software usado A diario durante Más de un año
Revisado el 14/6/2019
Fuente de la reseña: Capterra

Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.

Puntos a favor

The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.

Puntos en contra

There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 9.0/10

Andrew D.
Sector: Ropa y moda
Tamaño de la empresa: 11-50 empleados
Traducir a español
Traducir a español

Packs some punch among the punchless

Software usado A diario durante Más de un año
Revisado el 28/12/2020
Fuente de la reseña: Capterra

We are a 40 year Brick and Mortar AND E-commerce company that carries 1000s of unique skus. Needing a software that is heavier than just the POS is essential. Inventory management and the ability to integrate with E-commerce was a non-negotiable for my next POS.
Lightspeed does have some frequent, mostly minor bugs, it is nice that they constantly update and enhance their program. There often seems to be a disconnect between software designers and the retail experience, but this program bridges the data management needed to go with the point of sale functionality.
Product management has been efficient. Customer service has been very helpful via telephone or chat and are always available which is nice. Even better, the amounts of time to need to contact customer service is minimal. After one year of use, I can say I use this program with confidence and I believe it packs the punch needed to handle scale.

Puntos a favor

Customer Support is included and accessible
Intuitive
Useful for heavy amounts of inventory
Cloud Based
Accessible via multiple operating systems
Integrated with Cayan for seamless transition from my previous POS
Has extensions that enable enhanced reporting, loyalty and ecommerce integration
Updates are included

Puntos en contra

Frequently Buggy
UX issues at times
E-commerce integration is through third party
Advanced Reporting is an additional cost and is still poorly designed and buggy
Long waits for Customer Support
Widespread Outages do Occur

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 7.0/10

Carley S.
Sector: Ropa y moda
Tamaño de la empresa: 11-50 empleados
Traducir a español
Traducir a español

Lightspeed is great on the front side, and a nightmare on the backside

Software usado A diario durante 6-12 meses
Revisado el 29/4/2017
Fuente de la reseña: SoftwareAdvice

-We switched to Lightspeed from ShopKeep because we needed to manage the inventory of our 5 locations in one place. That part works okay, once you figure out all the idiosyncrasies of the restock and reorder system. We had to hire a person just to manage the work-arounds we put in place to make Lightspeed a functional system for my business (because there are so many tedious extra steps).
-Feeling stuck is the worst feeling as a small business owner. Lightspeed make me feel stuck. I hit a new wall in the system regularly, and when I ask for what I need, the answer is ALWAYS "no, we can't do that." Some examples:

-The system does very little to tie sales and inventory together, it does next to nothing. You can export a sales report by item name, which is great. It tells you how many you sold, your sales numbers, and how many you have left. But the vendor information nor the department information for the sold items is not on the export. That makes the report useless in terms of knowing what vendors your business is coming from. Their answer is you can then export vendor sales separately. That is not helpful, because that export does not include item info or department info, nor does it tell you your on-hand inventory. There is not a single way in Lightspeed to view your sales and on-hand inventory in one place, and because their exported reports are so sparing of relevant information, I can't even create my own. This is a major flaw. With ShopKeep, at least I could get my data out of the system to manipulate it how I needed. With Lightspeed, I am SOL.

-I don't even call customer service anymore because 100% of the time all they do is validate the problem and then offer no solution. Their consistent response is to tell me to make a suggestion to their developers.

-I have been in business 10 years. We have 5 locations, and a website. I have 40 employees. I think Lightspeed would work for a single location or 2 location business. But any more than the system creates more work than it takes away. Looking back, I wish I would have stayed with Shopkeep.

Puntos a favor

The check-out system is nice and easy.
For multi-locations it is helpful to see sales and inventory in one place.

Puntos en contra

-there is no flexibility in the system. The way Lightspeed wants you to see and retrieve your data is the ONLY way you can get your data. And their way 90% of the time is not relevant to the basic needs of a retailer to analyze and evaluate their business.
-Customer Service is not responsive. The company does not seem willing to listen to complaints or provide work arounds to the rigidity of the system.
- The eCom site is FULL of problems that they do not have a handle on. There are many limitations with the way you have to present information on the site.
-It's very expensive for what you get. I was willing to pay a premium for a system I was told would exceed our needs and expectations. For the 2 things it does well, there are 98 headaches.
-They do not offer refunds or a way out of your contract if you are unhappy.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Justin S.
Sector: Comercio minorista
Tamaño de la empresa: 11-50 empleados
Traducir a español
Traducir a español

Best decision we ever made

Software usado A diario durante Más de dos años
Revisado el 28/12/2020
Fuente de la reseña: Capterra

The experience has been fantastic. The support staff and sales team have been great. The ease of use is something very special compared to their competition. It has allowed our business to prosper in these uncertain times.

Puntos a favor

Being able to always be connected to our point of sale via my phone or computer, no matter where I am has been crucial. With Lightspeed being cloud based, I can work from anywhere I want. I am able to ring up customers on my phone if needed, create purchase orders from trade shows, and stay connected to customers at all times.

Puntos en contra

There aren't any real issues that we have had with Lightspeed. They are continuing to improve the workflow with Lightspeed eCom which will only make the overall package even better.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Michael G.
Sector: Salud, bienestar y deporte
Tamaño de la empresa: 2-10 empleados
Traducir a español
Traducir a español

Great system for all small businesses

Software usado A diario durante Más de dos años
Revisado el 28/11/2020
Fuente de la reseña: Capterra

Excellent experience with Lightspeed, I would recommend this platform to any small or medium sized business.

Puntos a favor

Lightspeed is very user friendly and easy to teach employees how to use it. The reporting is top-notch and they even can help you create custom reports which was very important to us. Customer service is excellent and always very responsive.

Puntos en contra

It would be great if it came with a built in CRM or integrated with one like Salesforce. It's great for franchisees, as a small business, but for the franchisor it may not have all the functionality needed to roll it out to the entire corporate system.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Recomendación de usuario
8.6/10
Basado en 758 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Lightspeed POS

Precios de Lightspeed POS

A partir de
USD 69.00/mes
Prueba gratis
Licencia de pago único
Suscripción
Relación calidad-precio
Relación calidad-precio
4.1/5
Basado en 758 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Lightspeed POS

Funciones de Lightspeed POS

API
Base de datos de clientes
Creación de informes de ventas
Creación de informes y estadísticas
Facturación
Gestión de descuentos
Gestión de empleados
Gestión de inventarios
Gestión de pedidos
Gestión de promociones
Historial de cliente
Integración de terceros
Notificaciones automáticas
Pagos electrónicos
Panel de actividades
Procesamiento de pedidos
Programa de fidelización
Punto de venta
Seguimiento de inventario
Varias ubicaciones
Funciones
4.1/5
Basado en 758 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre Lightspeed POS

Preguntas frecuentes sobre Lightspeed POS

He aquí algunas preguntas frecuentes sobre Lightspeed POS.

P. ¿Qué tipo de planes de precios ofrece Lightspeed POS?

Lightspeed POS ofrece los siguientes planes de precios:

A partir de: USD 69.00/mes

Modelo de precios: Licencia de pago único, Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de Lightspeed POS?

No tenemos información sobre las características de Lightspeed POS

P. ¿Quiénes son los usuarios habituales de Lightspeed POS?

Los clientes habituales de Lightspeed POS son:

Empresas pequeñas, Empresas medianas

P. ¿Qué idiomas admite Lightspeed POS?

Lightspeed POS admite los siguientes idiomas:

Alemán, Español, Francés, Inglés, Neerlandés

P. ¿Qué tipo de planes de precios ofrece Lightspeed POS?

Lightspeed POS cuenta con los siguientes planes de precios:

Licencia de pago único, Suscripción

P. ¿Lightspeed POS es compatible con dispositivos móviles?

Lightspeed POS admite los siguientes dispositivos:

iPad

P. ¿Con qué otras aplicaciones se integra Lightspeed POS?

Lightspeed POS se integra con las siguientes aplicaciones:

Bitium, Clear Spider, Countr, Deputy, Justuno, Loyalzoo, Mailjet, Marketman, SimpliField, Stitch Labs

P. ¿Qué tipo de asistencia ofrece Lightspeed POS?

Lightspeed POS ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo