LiveAgent

Una buena atención al cliente comienza con un mejor software para la mesa de ayuda.

4.7 /5 (926 opiniones) ¡Escribe una reseña!

Información general sobre LiveAgent

¿Qué es LiveAgent?

El servicio de asistencia de LiveAgent es la solución definitiva para brindar una excelente asistencia al cliente. Equipado con más de 175 funciones de asistencia, podrás vincular todos los canales de posibles entradas de asistencia, como buscar correos electrónicos, comentarios de Facebook, tweets, formularios de contacto, chats en vivo o llamadas telefónicas.

Algunas de las características principales del servicio de ayuda incluyen: Automatización, SLA, Casos de atención al cliente, Cuentas POP3, correos electrónicos automáticos, Departamentos, Prioridades, Estados, Etiquetas, Reglas, Enrutamiento de tickets, Mensajes enlatados/predefinidos, Macros, Plantillas de correo electrónico, Informes de rendimiento, Chats en vivo, Invitaciones de chat y Supervisión de sitios web, Integración de voz y grabación de llamadas, Integración de Facebook y Twitter, Portal de asistencia, Base de conocimiento, Foro y mucho más.

LiveAgent está disponible en 39 idiomas y puede ser una licencia de SaaS o una licencia alojada en uno mismo (instalada en tu propio servidor).

La infraestructura del servidor se encuentra en EE. UU., el Reino Unido y Japón para garantizar las respuestas de velocidad similares a Millenium Falcon y para apoyar las leyes locales (en particular para la UE).

Información general sobre LiveAgent

Precio

A partir de
USD 15.00/mes

Opciones de precios

Prueba gratis
Gratis
Licencia de pago único
Suscripción
Relación calidad-precio

Funciones de LiveAgent

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Asia, Australia, Canadá, China, Europa y otros 5, Alemania, India, Japón, Latinoamérica, África y Oriente Medio
Idiomas admitidos
Árabe, Chino (simplificado), Checo, Danés, Neerlandés y otros 19, Inglés, Finés, Francés, Alemán, Hebreo, Húngaro, Indonesio, Italiano, Japonés, Coreano, Noruego, Polaco, Portugués, Ruso, Español, Sueco, Turco, Ucraniano, Tailandés

Capturas de pantalla

Captura de pantalla de LiveAgent: Tickets overview
Captura de pantalla de LiveAgent: Tickets overview Captura de pantalla de LiveAgent: Inside of the tickets Captura de pantalla de LiveAgent: Chat overview Captura de pantalla de LiveAgent: Inside of the chats Captura de pantalla de LiveAgent: Call reports Captura de pantalla de LiveAgent: Inside of the calls Captura de pantalla de LiveAgent: Agent's dashboard Captura de pantalla de LiveAgent: Reports

Opiniones de LiveAgent

Opiniones de LiveAgent

Calificación general
4.7
/
5
Excelente
668

Muy bien
230

Normal
23

Pobre
5

Malo
0

Relación calidad-precio
4.7
Funciones
4.6
Facilidad de uso
4.5
Asistencia al cliente
4.7
97% Un ha recomendado esta aplicación
Barney B.

Great Features & Great Speed

LiveAgent is helping us convert initial chat enquiries visiting our website into qualified sales leads. We provide a niche product to the very top of our market so being able to qualify enquiries at this initial stage is important to us. The other key outcome is LiveAgent has no impact on our site loading speed. We identified ZenDesk, our previous chat solution, was impacting out site loading speed - and therefore potentially impacting our SEO strategy. From a free trial, we found LiveAgent has zero impact on our site loading speed - we now have a better chat solution AND a faster loading webiste.


Traducir con Google
Jacob W.

Excellent Experience Overall - I Recommend LiveAgent

The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.


Traducir con Google
Alissa B.

Easy to navigate with great support

I found the transition to Live Agent desk to be very easy and user-friendly. This product is an essential tool for my team. It allows us to easily see which tasks/tickets are urgent, require a follow-up, and the customizable tags help to create an efficient workflow.


Traducir con Google
Ben H.

Significant Value for the price


Traducir con Google
Federico V.

B2B portfolio management

I thought it was going to be a more difficult change or that the system was not going to adapt to our business due to its low cost. Pleasantly I can say that the experience has been very good: the whole organization has quickly acquired it and helps us to work more orderly and with the peace of mind that information is not lost among so many communication channels, since LiveAgent centralizes almost all of them.


Traducir con Google
Barney B.
Sector: Materiales de construcción
Tamaño de la empresa: 51-200 empleados
Traducir a español

Great Features & Great Speed

Software usado A diario durante 1-5 meses
Revisado el 17/3/2020
Fuente de la reseña: Capterra

LiveAgent is helping us convert initial chat enquiries visiting our website into qualified sales leads. We provide a niche product to the very top of our market so being able to qualify enquiries at this initial stage is important to us. The other key outcome is LiveAgent has no impact on our site loading speed. We identified ZenDesk, our previous chat solution, was impacting out site loading speed - and therefore potentially impacting our SEO strategy. From a free trial, we found LiveAgent has zero impact on our site loading speed - we now have a better chat solution AND a faster loading webiste.

Puntos a favor

We use LiveAgent to manage chat conversations on our website with the aim of converting initial enquiries into qualified sales leads. There is afar great functionality than our previous chat software solution and is far more customisable, with options to brand and personalise it to our business. The other key feature for us is that it is the number one ranked chat widget for website loading speed, an important part of our SEO strategy.

Puntos en contra

There is so much more functionality and ability to personalise LiveAgent than our previous chat software (ZenDesk) so set up took a little longer - but the ultimate outcome has been far superior.

Traducir a español

Respuesta de QualityUnit

Hello Barney, many thanks for your great review! It means a lot to us and we are super thrilled to hear that you are happy with the platform and the chat solution LiveAgent is offering. We understand that it is necessary to manage all the tickets from the very beginning as each customer is important and should be taken the best care of and that is why LiveAgent makes sure that no ticket is skipped or left out! Just remember that our support team is always ready to help so feel free to start a chat on our website should you have any questions! :)

Desglose por calificación

Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Jacob W.
Sector: Software informático
Tamaño de la empresa: 13-50 empleados
Traducir a español

Excellent Experience Overall - I Recommend LiveAgent

Software usado A diario durante Más de dos años
Revisado el 8/2/2020
Fuente de la reseña: Capterra

The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.

Puntos a favor

For day-to-day use, it is very intuitive for our client services team; the interface is visually intuitive, with colour coding that makes easy to see which tickets need attention and when. The automatic rules also offer a large amount of flexibility in managing support tickets and providing the right information to our team.

Puntos en contra

Some basic features are not yet included; e.g. instead of responding to an individual message, you have to forward that message, and choose all the recipients again. However, I've noticed that new features are available often, and I am confident inconveniences such as this will be resolved with time.

Traducir a español

Respuesta de QualityUnit

Hi Jacob,
Thank you for such a nice review. We pride ourselves in making our software feel natural and simple to use and are glad to see the work is paying off. That said, there are always areas where we can improve and will continue to do so to provide the best helpdesk software on the market.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 9.0/10

Alissa B.
Sector: Aerolíneas/aviación
Tamaño de la empresa: 13-50 empleados
Traducir a español

Easy to navigate with great support

Software usado A diario durante Más de un año
Revisado el 16/6/2020
Fuente de la reseña: Capterra

I found the transition to Live Agent desk to be very easy and user-friendly. This product is an essential tool for my team. It allows us to easily see which tasks/tickets are urgent, require a follow-up, and the customizable tags help to create an efficient workflow.

Puntos a favor

The system is easy to use and my staff was able to quickly learn the system. It's set up in a logical way and their customer support is fantastic. This software makes it easier for my team to stay organized and prioritize tasks accordingly.

Puntos en contra

I wish there was a way to customize the "ticket number." It's is auto-generated and sometimes our clients remove the information because they think it looks suspicious. This causes problems when a client replies since the system then creates a new ticket without connecting to the original message.

Traducir a español

Respuesta de QualityUnit

Hi Alissa,
Thank you very much for your kind feedback. It's amazing to see that LiveAgent has been the right fit for you and your company and that it was easy and smooth to get used to working with it. We are constantly working to further improve and enhance the software so stay tuned for more updates and don't hesitate to contact us if you ever need assistance - we are available 24/7!

Desglose por calificación

Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Ben H.
Sector: Comercio minorista
Tamaño de la empresa: 13-50 empleados
Traducir a español

Significant Value for the price

Software usado A diario durante Más de un año
Revisado el 18/2/2020
Fuente de la reseña: Capterra

Puntos a favor

Price, Excellent customer support, large amount of features and functionality

Puntos en contra

While I love the complete control of all the automated systems being programmable, it could use some additional default built in options. Comparing LiveAgent to competitors like ZenDesk is like comparing Linux to Apple. LiveAgent gives you complete control - but you have to set up everything. The other software out there doesn't let you customize, but everything works for you. An in between 'windows' option that allows control for those who want it but is smoother to set up for those who don't want the extra work would be optimal. That said, programs that do it for you tend to cost a lot more, which would defeat LA's primary value, the low cost.

Traducir a español

Respuesta de QualityUnit

Dear Ben, thank you for your honest feedback! We really appreciate it! :) The reason why LiveAgent was developed in a way that you have to set the majority of things up is so that it would work for each client exactly how they need. Usually, businesses differ from one to another and that is why we wanted to give everybody a chance to adjust it to their business and needs. You know where to find us should you need anything! :)

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 8.0/10

Federico V.
Sector: Ocio, viajes y turismo
Tamaño de la empresa: 13-50 empleados
Traducir a español

B2B portfolio management

Software usado A diario durante 6-12 meses
Revisado el 31/3/2020
Fuente de la reseña: Capterra

I thought it was going to be a more difficult change or that the system was not going to adapt to our business due to its low cost. Pleasantly I can say that the experience has been very good: the whole organization has quickly acquired it and helps us to work more orderly and with the peace of mind that information is not lost among so many communication channels, since LiveAgent centralizes almost all of them.

Puntos a favor

What I like most about LiveAgent is that we didn't lose the personalization that our business requires, on the contrary, we managed to improve it by being more agile with response times by removing the dependence on responses and email forwarding with many people in CC to handle a single sale.

All the actors in the sales process can participate simultaneously if necessary, centralizing and keeping the information available to everyone.

The tagging system of the tickets is very useful when prioritizing, the departments and the assignment allow to order and define who is responsible at each stage.

We can set up our own ticket and contact fields, so we can manage the software as we need to.

Finally, the biggest beneficiary is our client, who receives a better service.

Puntos en contra

I would like to be able to mention an agent who receives a notification about any comment on the ticket. Anyway, the system has a chat or an internal call that can be made about the tickets and they help a lot when it comes to teamwork.

Traducir a español

Respuesta de QualityUnit

Thank you so much for your kind and complex feedback, Federico! I am thrilled to hear that LiveAgent plays a role in the improvement of a way that your business handles customer support! Our software is making sure that no ticket will be missed or skipped and it also allows all the agents to see who is working on which ticket so that agents can easily avoid double-work! We also wanted to make sure that LiveAgent will be affordable for any business regardless of its size! :) Just know that you can always reach us 24/7 via chat on our website! :)

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 9.0/10

Recomendación de usuario
9/10
Basado en 926 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de LiveAgent

Precios de LiveAgent

A partir de
USD 15.00/mes
Prueba gratis
Gratis
Licencia de pago único
Suscripción
Relación calidad-precio
Relación calidad-precio
4.7/5
Basado en 926 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de LiveAgent

Funciones de LiveAgent

API
Alertas y alzada
Chat
Comunicación multicanal
Creación de informes y estadísticas
Creación de marca personalizable
Encuestas y comentarios
Gestión de flujos de trabajo
Gestión de la base de conocimiento
Gestión de tickets de soporte
Integración de CRM
Integración de correo electrónico
Integración de redes sociales
Integración de terceros
Mensajería instantánea
Notificaciones automáticas
Panel de actividades
Supervisión
Supervisión en tiempo real
Varios idiomas
Funciones
4.6/5
Basado en 926 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Vídeos y tutoriales

Vídeos y tutoriales

Preguntas frecuentes sobre LiveAgent

Preguntas frecuentes sobre LiveAgent

He aquí algunas preguntas frecuentes sobre LiveAgent.

P. ¿Qué tipo de planes de precios ofrece LiveAgent?

LiveAgent ofrece los siguientes planes de precios:

A partir de: USD 15.00/mes

Modelo de precios: Gratis, Licencia de pago único, Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de LiveAgent?

No tenemos información sobre las características de LiveAgent

P. ¿Quiénes son los usuarios habituales de LiveAgent?

Los clientes habituales de LiveAgent son:

Trabajadores autónomos, Empresas Grandes, Empresas medianas, Sin ánimo de lucro, Administraciones públicas, Empresas pequeñas

P. ¿Qué idiomas admite LiveAgent?

LiveAgent admite los siguientes idiomas:

Árabe, Chino (simplificado), Checo, Danés, Neerlandés, Inglés, Finés, Francés, Alemán, Hebreo, Húngaro, Indonesio, Italiano, Japonés, Coreano, Noruego, Polaco, Portugués, Ruso, Español, Sueco, Turco, Ucraniano, Tailandés

P. ¿Qué tipo de planes de precios ofrece LiveAgent?

LiveAgent cuenta con los siguientes planes de precios:

Gratis, Licencia de pago único, Suscripción

P. ¿LiveAgent es compatible con dispositivos móviles?

LiveAgent admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra LiveAgent?

LiveAgent se integra con las siguientes aplicaciones:

AWeber, Akita, GetResponse, Help Desk Migration, Mailchimp, Nicereply, ProjectManager.com, Slaask, Slack, VisitorTrack

P. ¿Qué tipo de asistencia ofrece LiveAgent?

LiveAgent ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo