--- description: Información actualizada sobre LiveAgent. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara LiveAgent con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: LiveAgent: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Software para servicio al cliente](/directory/231/customer-service/software) > [LiveAgent](/software/91301/liveagent) # LiveAgent Canonical: https://www.getapp.com.mx/software/91301/liveagent Página: 1 de 73\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/91301/liveagent?page=2) > LiveAgent es una solución de help desk basada en la web que permite la gestión de tickets de asistencia desde múltiples canales, incluidos el teléfono, el chat en vivo y las redes sociales. Comienza con una prueba gratis de 14 días sin necesidad de ingresar una tarjeta de crédito ni de tomar un contrato. > > Veredicto: 1781 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### Beneficios clave de LiveAgent ✓ Sin comisión de apertura ✓ Servicio al cliente 24/7 ✓ No se requiere tarjeta de crédito ✓ Cancela en cualquier momento ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 1781 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: QualityUnit - **Constitución**: 2004 ## Contexto comercial - **Precio inicial**: USD 15.00 - **Modelo de precios**: (Prueba gratis) - **Detalles de precios**: Gratis: $0/agent/mes – Small: $15/agente/mes – Medium: $29/agente/mes – Large: $49/agente/mes – Enterprise: $69/agente/mes - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 204 más ## Funciones - API - Acceso móvil - Acciones activadas por evento - Acciones preventivas y correctivas (CAPA) - Alertas de correo electrónico - Alertas y notificaciones - Alerts/Escalation - Almacenamiento de documentos - Análisis - Análisis de atención al cliente - Aplicación móvil - Archivo y conservación - Archivos de audio y vídeo bidireccionales - Arrastrar y soltar - Asistencia al cliente - Asistencia por vídeo - Automated Attendant - Autoresponders - Autorizaciones basadas en roles - Bandejas de entrada compartidas ## Integraciones (en total: 129) - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk - ClickFunnels … y 114 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para servicio al cliente](https://www.getapp.com.mx/directory/231/customer-service/software) ## Categorías relacionadas - [Software para servicio al cliente](https://www.getapp.com.mx/directory/231/customer-service/software) - [Software para call center](https://www.getapp.com.mx/directory/275/call-center/software) - [Sistema help desk](https://www.getapp.com.mx/directory/287/help-desk-ticketing/software) - [Software de chat en vivo](https://www.getapp.com.mx/directory/561/live-chat/software) - [Software de contact center](https://www.getapp.com.mx/directory/593/contact-center/software) ## Alternativas 1. [Zoho Desk](https://www.getapp.com.mx/software/10036/zoho-desk) — 4.5/5 (2212 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.com.mx/software/90378/salesforce) — 4.4/5 (18782 reviews) 3. [Zendesk Suite](https://www.getapp.com.mx/software/9448/zendesk) — 4.4/5 (4079 reviews) 4. [LiveChat](https://www.getapp.com.mx/software/8385/livechat) — 4.6/5 (1723 reviews) 5. [Freshdesk](https://www.getapp.com.mx/software/10317/freshdesk) — 4.5/5 (3425 reviews) ## Opiniones ### "So far so good...much better than what I was doing before." — 4.0/5 > **Dale** | *7 de agosto de 2025* | Aprendizaje en línea | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: The ability to create trackable tickets as opposed to email strings that would get lost in the pile. This has resulted in peace of mind, for the most part knowing I haven't forgotten about a customer that is needing help. > > **Puntos en contra**: The same as what I like most: I would like for a color coding capability that indicates when a follow-up is needed. Right now I have to look at when whether the ticket has been resolved. Would be nice if it flagged. > > Good so far. It is a little early yet and I haven't explored all the capabilities as much as I should have, but overall am pleased with the investment. ----- ### "LiveAgent...Yes\!" — 4.0/5 > **Joanne** | *29 de abril de 2026* | Energías renovables y medio ambiente | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I really appreciate that everything is consolidated in one place, which eliminates the need to flip back and forth to locate items. > > **Puntos en contra**: LiveAgent has remained the same for several years, and I believe it is time for an update and a facelift. > > I am writing to share my positive experience with LiveAgent. I have found the platform to be an excellent, user-friendly product that has integrated well into our workflow. The available features have allowed us to efficiently meet all of our operational requirements, and it has proven to be a highly effective tool for our team's success. We appreciate the value this platform provides and look forward to continuing our use of the service. ----- ### "Found beneficial ticket tracker and management system" — 3.0/5 > **Christ** | *19 de marzo de 2025* | Formación profesional y coaching | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: LiveAgent helps in centralizing all customer concerns from several channels in a ticketing system. This makes it possible to track all queries that may be generated in the course of customer service and this helps in processing and handling of customer complaints. > > **Puntos en contra**: Some areas of LiveAgent are not very intuitive and it may take some time for new users to get the hang of it. This might actually prolong the time of onboarding and may also need extra time teaching as to how to use the system. ----- ### "Turning Customer Chaos into Clarity" — 5.0/5 > **Susan** | *11 de enero de 2026* | Entretenimiento | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: I liked that LiveAgent keeps all customer messages in one place, making it easy to reply quickly. It’s simple to use and helps manage support without stress. > > **Puntos en contra**: It can be a bit confusing at first because of all the options, so it takes some time to get used to. > > my experience with LiveAgent has been good. Once I got used to it, it became a really helpful tool for handling customer support smoothly. ----- ### "Efficient All-in-One Support Tool with a Small Learning Curve" — 5.0/5 > **Titus** | *30 de abril de 2026* | Servicios financieros | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I really like how easy LiveAgent makes it to manage everything in one place. The live chat is fast, the ticketing keeps things organized, and it saves me a lot of time dealing with customer queries. It just makes support feel more efficient and less stressful. > > **Puntos en contra**: What I liked least about LiveAgent is that the interface can feel a bit cluttered at times, especially when handling multiple tickets. It also takes a while to fully learn all the features, and some customizations aren’t as intuitive as they could be. > > Overall, my experience with LiveAgent has been positive. It’s a reliable tool that brings all customer communication into one place, which makes daily tasks much easier. While there’s a bit of a learning curve and the interface can feel busy at times, once you get used to it, it really helps streamline support and improve response times. ----- Página: 1 de 73\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/91301/liveagent?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/91301/liveagent) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados