Targetprocess

Targetprocess really allowed us to customize the tool to fit how we do business and manage our projects. The customizable boards really helped us see the data in the right way fort he right scenario. We could move our projects through the SDLF with ease with Targetprocess.

As a Project Manager it took a bit of getting used to the 'code-like' filtering and queries. Once I got the hang of it, I was much more comfortable. Also, there were a few views (like Projects by Requester) that were missing initially, but I think they have added that since.

The design is good and the filer language is powerful. If you want a particular view of things you can probably build it. API is flexible

Slow, buggy, bad technical design means entity ids change, time is not tracked across sprints so have to work around, poor url structure

If helps us track everything; we are a software studio which does per-hour-billing work-for-hire and internal development, the software allows us to schedule and plan projects and resources, track project progress, and track billing

For ex-Jira and Scrumworks users, the UI is very clunky. This is particuarly true with respect to the search functionality and bulk change operations. TargetProcess is as capable as Jira but a lot of the features such as bulk change operations and "user story transfer/split on sprint completion" are obscured because they're only available in specific views. The worst sin is the search filters - it's very powerful and it's fully documented, but good luck trying to find the documentation for it!