Five9

Five9

Cloud contact and call center software

4.2/5 (367 opiniones)

Información general sobre Five9

¿Qué es Five9?

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

Five9 is a cloud contact center solution, which brings the power of Practical AI to thousands of call centers worldwide. Since 2001, Five9 has helped customers create great omnichannel customer experiences. Triple agent talk time with smart dialers that automatically skip no-answers and busy signals to ensure the next prospect is available when the next agent is ready. Use intelligent routing to get calls to the right agents and derive customer intent data to predict the best next steps for agents. Provide intuitive self-service options with Five9's IVR.

Five9 brings Practical AI to contact centers to increase agents' effectiveness and efficiency, and create great customer experiences every time on every channel - phone, chat, mobile, email, social and more. Use intelligent routing to ensure the call gets to the right agent and use customer intent data to provide agents with the best next steps before they even pick up the phone. Offer customers intuitive self-service options for common injuries with an easy to set up IVR so that agents can focus on high-value interactions.

Improve agent talk time with four different dialing modes that automatically skip no-answers and busy signals so agents can spend more time talking to live prospects. Visually dynamic dashboards offer real-time and historic reporting and analytics so users are always on top of their contact center's performance.

Información general sobre Five9

Precio

A partir de
N/A

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Monthly license fees per concurrent agent depend on volume and selected product options. Additional long distance fees may apply. Bundled seat/long distance packages available. Contact Five9 for a custom price quote.


Funciones de Five9

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Brasil, Canadá, Latinoamérica, Reino Unido, Estados Unidos
Idiomas admitidos
Inglés, Alemán, Español

Capturas de pantalla

Captura de pantalla de Five9: Supervisor view for monitoring agents
Captura de pantalla de Five9: Supervisor view for monitoring agents Captura de pantalla de Five9: Agent dashboard with performance metrics Captura de pantalla de Five9: Supervisor dashboard with reports on KPIs Captura de pantalla de Five9: Email customer service Captura de pantalla de Five9: Outbound call management Captura de pantalla de Five9: Live chat support

Reseñas de Five9

Reseñas de Five9

Calificación general
4.2
/
5 367 reseñas
Excelente
166

Muy bien
139

Media
45

Mediocre
10

Horrible
7

Relación calidad-precio
4
Funciones
4.1
Facilidad de uso
4.2
Asistencia al cliente
4.4
83% Un ha recomendado esta aplicación
Wendee C.

My job my life

I use this on a daily basis for my job. Over 3 years now I've been using it and whenever i have any issues even slight, they are there to help me thru it. There's been a few times I've had my own pc issues and they have been there to help me get it going and back onto work. Love this software.


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Pam A.

Highly Recommend Five9, after failed implementation of 3 other apps

Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency


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Angelina V.

Very Useful

Five9 works excellent for incoming calls, voicemail, call records, ability to leave notes on calls, set callbacks, and search session history. Caller ID is a plus as well. When incoming calls come in the callers info I'd populated and set location configured with other software to link up with.


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Kimber C.

If you want the best...

The overall experience is great as you can focus on running your business rather than fighting with software. The multiple modes of dialer is extremely helpful too.


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Christopher M.

Hard to implement, but robust

It's very robust software, but the implementation is not worth the trouble- it's made for calling a large, large body of numbers with little need to change the leads within the campaign.


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Wendee C.
Sector: Automoción
Tamaño de la empresa: 501-1000 empleados
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My job my life

Software usado A diario durante Más de dos años
Revisado el 6/11/2018
Fuente de la reseña: Capterra

I use this on a daily basis for my job. Over 3 years now I've been using it and whenever i have any issues even slight, they are there to help me thru it. There's been a few times I've had my own pc issues and they have been there to help me get it going and back onto work. Love this software.

Puntos a favor

This is the software I use to do my job daily. I've used it for over 3 years now and it is exceptional. It hasn't lead me wrong at all and even at times I have a slight issue, the tech support is superb and very helpful, patient and kind. I wouldn't be able to do my job and keep my job if this wasn't such a great software program.

Puntos en contra

Only thing i can say I dislike about it would be not being able to enlarge font during chat usage, but it's such a minor thing that I don't even notice and someday it will probably be changed as well.

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Respuesta de Five9

Hello Wendee,
Thank you for sharing your amazing feedback with us. We're happy to hear that you love our software and our customer support. Please let us know if we can ever be of service.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Pam A.
Sector: Hospital y atención sanitaria
Tamaño de la empresa: 10,001+ empleados
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Highly Recommend Five9, after failed implementation of 3 other apps

Software usado A diario durante 6-12 meses
Revisado el 29/10/2019
Fuente de la reseña: Capterra

Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency

Puntos a favor

After implementing several other call center software programs that did not meet our requirements, Five9 offers such a rich feature/function set and meets all our needs. The sales, implementation and support experience has been superior compared to their competitors.

Puntos en contra

From and IT perspective, the help desk/customer support team's knowledge is lacking. Most of our inquiries are not able to be addressed by 1st level

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Respuesta de Five9

Hi Pam thank you so much for taking the time to share your experience with others on this peer review site. We are happy to hear you have had such a great experience with us at Five9.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Angelina V.
Sector: Restaurantes
Tamaño de la empresa: 501-1000 empleados
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Very Useful

Software usado A diario durante Más de dos años
Revisado el 13/12/2019
Fuente de la reseña: Capterra

Five9 works excellent for incoming calls, voicemail, call records, ability to leave notes on calls, set callbacks, and search session history. Caller ID is a plus as well. When incoming calls come in the callers info I'd populated and set location configured with other software to link up with.

Puntos a favor

What I like most about five9 is its reliability. I don't have to worry about its software glitching or failing on me. I love how easy it is and it allows you to set call backs.

Puntos en contra

I can't think about any con's with using this software. I have zero complaints. I reccomend using this software to anyone.

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Respuesta de Five9

Hi Angelina,

Thank you so much for taking the time to share your experience with others on this peer review site. We are happy to hear you have had such a great experience with us at Five9. Thank you again for your time.

Best regards,
Cindy

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Kimber C.
Sector: Servicios para el consumidor
Tamaño de la empresa: 1001-5000 empleados
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If you want the best...

Software usado A diario durante Más de un año
Revisado el 1/10/2019
Fuente de la reseña: Capterra

The overall experience is great as you can focus on running your business rather than fighting with software. The multiple modes of dialer is extremely helpful too.

Puntos a favor

After several trials with other dialer systems and getting out of a contract with another dialer company, Five9 is simply one of the best systems for large organizations. Not only is it user friendly and easy to set up and management, the reporting functions are great and customizable. So easy to add/remove users and update skills. Uploading leads is a synch.

Puntos en contra

The ability to view agent chat sessions needs to be improved. It appears there is functionality there but in fact, you must log on as the agent to view. Upon doing so, you must kick the agent out of production.

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Respuesta de Five9

Hi Kimber, thank you for taking the time to share your review here on Capterra. We are so happy to hear that you are having a great user experience, thank you for being part of the Five9 family. Please do not hesitate to reach out to us if we can be of any further service.

Best Regards,
Cindy Seto
Customer Advocacy Manager

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 8.0/10

Christopher M.
Sector: Marketing y publicidad
Tamaño de la empresa: 13-50 empleados
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Hard to implement, but robust

Software usado A diario durante Más de dos años
Revisado el 6/8/2019
Fuente de la reseña: Capterra

It's very robust software, but the implementation is not worth the trouble- it's made for calling a large, large body of numbers with little need to change the leads within the campaign.

Puntos a favor

Once you get it going, which isn't easy at all, it doesn't quit running.

Puntos en contra

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 0.0/10

Recomendación de usuario
8/10
Basado en 367 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Five9

Precios de Five9

A partir de
N/A
Prueba gratis
Suscripción
Relación calidad-precio

Monthly license fees per concurrent agent depend on volume and selected product options. Additional long distance fees may apply. Bundled seat/long distance packages available. Contact Five9 for a custom price quote.

Monthly license fees per concurrent agent depend on volume and selected product options. Additional long distance fees may apply. Bundled seat/long distance packages available. Contact Five9 for a custom price quote.

Relación calidad-precio
4/5
Basado en 367 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Five9

Funciones de Five9

API
Chat
Conferencias
Creación de informes de llamadas
Creación de informes en tiempo real
Creación de informes y estadísticas
Desvío de llamadas
Enrutamiento de llamadas
Gestión de la comunicación
Grabación de llamadas
Identificador de llamadas
Integración de CRM
Integración de terceros
Mensaje de voz
Mensajería instantánea
Notificaciones automáticas
Panel de actividades
Supervisión
Supervisión de llamadas
Videoconferencia
Funciones
4.1/5
Basado en 367 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Vídeos y tutoriales

Vídeos y tutoriales

Más información sobre Five9

Más información sobre Five9

Funciones principales de Five9

  • ACD (Automatic Call Distributor)
  • Anti spam
  • Auto-dialer
  • Automatic call distribution
  • Automatic lead distribution
  • CRM integration
  • CRM integrations
  • CTI & screen pop
  • Call center management
  • Call list management
  • Call monitoring
  • Call recording
  • Call reporting
  • Call routing
  • Call scripting
  • Call transfer
  • Callback scheduling
  • Campaign & list management
  • Campaign management
  • Chat
  • Cloud APIs
  • Compliance management
  • Computer telephony
  • Contact database
  • Contact history
  • Customizable reporting
  • Data import/export
  • Distribution management
  • Drag & drop interface
  • Employee management
  • Feedback collection
  • Feedback management
  • Historical analysis
  • IVR (Interactive Voice Response)
  • IVR / voice recognition
  • Instant messaging
  • Lead assignment
  • Lead generation
  • Live / video conferencing
  • Mobile customer care
  • Mobile workforce control
  • Multi-channel communication
  • Multi-channel management
  • Multichannel
  • Power dialer
  • Predictive dialer
  • Predictive dialer
  • Preview dialer
  • Prioritizing
  • Productivity reporting
  • Progressive dialer
  • Progressive dialing
  • Projections
  • Quality control
  • Queue callback
  • Queue manager
  • Real time analytics
  • Real time data
  • Real time monitoring
  • Real time reporting
  • Real-time reporting & dashboards
  • Reporting & statistics
  • Request assignment
  • Request routing
  • Routing options
  • Rules based algorithms
  • Search functionality
  • Self service portal
  • Skills-based routing
  • Social customer care
  • Social media integration
  • Social network marketing
  • Social performance management
  • Speech recognition
  • Survey management
  • Surveys & feedback
  • Text to speech
  • Text-to-speech
  • Third party integration
  • Voice mail
  • Web callback

Beneficios

  • Your Five9 contact center can be up and running in a matter of days, not months or years. All your agents need is a headset and internet.

  • No maintenance costs or hardware investments.

  • No expensive, never-ending integration projects.

  • Free up IT resources.

  • Report on performance in real-time.

  • Five9 takes care of your contact center infrastructure, so you can focus on the success of your company.

  • Preguntas frecuentes sobre Five9

    Preguntas frecuentes sobre Five9

    He aquí algunas preguntas frecuentes sobre Five9.

    P. ¿Qué tipo de planes de precios ofrece Five9?

    Five9 ofrece los siguientes planes de precios:

    Modelo de precios: Suscripción

    Prueba gratis: No disponible

    Monthly license fees per concurrent agent depend on volume and selected product options. Additional long distance fees may apply. Bundled seat/long distance packages available. Contact Five9 for a custom price quote.

    P. ¿Cuáles son las características principales de Five9?

    Five9 ofrece las siguientes características:

    • ACD (Automatic Call Distributor)
    • Anti spam
    • Auto-dialer
    • Automatic call distribution
    • Automatic lead distribution
    • CRM integration
    • CRM integrations
    • CTI & screen pop
    • Call center management
    • Call list management
    • Call monitoring
    • Call recording
    • Call reporting
    • Call routing
    • Call scripting
    • Call transfer
    • Callback scheduling
    • Campaign & list management
    • Campaign management
    • Chat
    • Cloud APIs
    • Compliance management
    • Computer telephony
    • Contact database
    • Contact history
    • Customizable reporting
    • Data import/export
    • Distribution management
    • Drag & drop interface
    • Employee management
    • Feedback collection
    • Feedback management
    • Historical analysis
    • IVR (Interactive Voice Response)
    • IVR / voice recognition
    • Instant messaging
    • Lead assignment
    • Lead generation
    • Live / video conferencing
    • Mobile customer care
    • Mobile workforce control
    • Multi-channel communication
    • Multi-channel management
    • Multichannel
    • Power dialer
    • Predictive dialer
    • Predictive dialer
    • Preview dialer
    • Prioritizing
    • Productivity reporting
    • Progressive dialer
    • Progressive dialing
    • Projections
    • Quality control
    • Queue callback
    • Queue manager
    • Real time analytics
    • Real time data
    • Real time monitoring
    • Real time reporting
    • Real-time reporting & dashboards
    • Reporting & statistics
    • Request assignment
    • Request routing
    • Routing options
    • Rules based algorithms
    • Search functionality
    • Self service portal
    • Skills-based routing
    • Social customer care
    • Social media integration
    • Social network marketing
    • Social performance management
    • Speech recognition
    • Survey management
    • Surveys & feedback
    • Text to speech
    • Text-to-speech
    • Third party integration
    • Voice mail
    • Web callback

    P. ¿Quiénes son los usuarios habituales de Five9?

    Los clientes habituales de Five9 son:

    Empresas Grandes, Empresas medianas, Empresas pequeñas

    P. ¿Qué idiomas admite Five9?

    Five9 admite los siguientes idiomas:

    Inglés, Alemán, Español

    P. ¿Qué tipo de planes de precios ofrece Five9?

    Five9 cuenta con los siguientes planes de precios:

    Suscripción

    P. ¿Five9 es compatible con dispositivos móviles?

    Five9 admite los siguientes dispositivos:

    iPad

    P. ¿Con qué otras aplicaciones se integra Five9?

    Five9 se integra con las siguientes aplicaciones:

    Bitium, Freshdesk, Grow, Invoca, Logicbox, NetSuite, PlayVox, Salesforce Sales Cloud, Salesforce Service Cloud, injixo

    P. ¿Qué tipo de asistencia ofrece Five9?

    Five9 ofrece las siguientes opciones de asistencia:

    Base de conocimientos, Asistencia en línea, Asistencia telefónica