--- description: Información actualizada sobre WalkMe. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara WalkMe con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: WalkMe: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Software para servicio al cliente](/directory/231/customer-service/software) > [WalkMe](/software/91256/walkme) # WalkMe Canonical: https://www.getapp.com.mx/software/91256/walkme Página: 1 de 4\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/91256/walkme?page=2) > WalkMe™ fue pionero en la plataforma de adopción digital (DAP) para transformar la experiencia del usuario en el abrumador mundo digital de hoy en día. Con IA, analíticas, guía y automatización, la capa superpuesta transparente de WalkMe ayuda a los usuarios a realizar tareas fácilmente dentro de cualquier software empresarial, aplicación móvil o sitio web. > > Veredicto: 63 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.4/5** | 63 Opiniones | | Facilidad de uso | 3.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 3.9/5 | Basado en las opiniones generales | | Funciones | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: WalkMe - **Ubicación**: San Francisco, EE. UU. - **Constitución**: 2011 ## Contexto comercial - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, checo, chino, chino tradicional, coreano, danés, español, finés, francés, hebreo, húngaro, indonesio, inglés, irlandés, italiano, japonés, neerlandés, noruego, polaco, portugués, ruso, sueco, tailandés, turco, ucraniano, árabe - **Países disponibles**: Albania, Alemania, Andorra, Anguila, Antigua y Barbuda, Aruba, Australia, Austria, Bahamas, Barbados, Belice, Bermudas, Bielorrusia, Bosnia y Herzegovina, Brasil, Bulgaria, Bélgica, Canadá, Chequia, China y 100 más ## Funciones - AI Copilot - API - Acceso móvil - Acciones activadas por evento - Alertas y notificaciones - Alerts/Escalation - Análisis de tendencias - Análisis predictivo - Análisis visual - Aprendizaje asíncrono - Aprendizaje mixto - Aprendizaje móvil - Base de datos de clientes - Biblioteca de activos - Biblioteca de contenidos - Búsqueda/filtro - CRM - Campos personalizables - Categorización de activos - Certificación y licencias ## Integraciones (en total: 74) - Amazon S3 - Azure Blob Storage - Docusign - Docusign CLM - GitHub - Google Analytics 360 - Google Drive - Jira - LiveAgent - Okta - Olark - SAP AI Consultant - SAP Access Control - SAP Adaptive Server Enterprise - SAP Agent Performance Management … y 59 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para servicio al cliente](https://www.getapp.com.mx/directory/231/customer-service/software) ## Categorías relacionadas - [Software para servicio al cliente](https://www.getapp.com.mx/directory/231/customer-service/software) - [Programas para crear páginas web](https://www.getapp.com.mx/directory/595/website-builder/software) - [Software de gestión de experiencia del cliente](https://www.getapp.com.mx/directory/601/customer-experience/software) - [Plataformas de cursos online](https://www.getapp.com.mx/directory/37/courseware/software) - [Software de capacitación y formación](https://www.getapp.com.mx/directory/266/training/software) ## Alternativas 1. [monday.com](https://www.getapp.com.mx/software/91734/monday-com) — 4.6/5 (5726 reviews) 2. [LiveAgent](https://www.getapp.com.mx/software/91301/liveagent) — 4.7/5 (1753 reviews) 3. [Connecteam](https://www.getapp.com.mx/software/105401/connecteam) — 4.6/5 (5058 reviews) 4. [360Learning](https://www.getapp.com.mx/software/100000/360learning) — 4.7/5 (484 reviews) 5. [Trello](https://www.getapp.com.mx/software/90700/trello) — 4.5/5 (23487 reviews) ## Opiniones ### "The most robust Self-Guidance application out there." — 4.0/5 > **Usuario verificado** | *1 de junio de 2018* | Formación profesional y coaching | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: -In the adoption category, it is by far the most advanced. -Good customer service and onboarding. -The customization and branding within application is possible. > > **Puntos en contra**: It depends on your size and if you have someone who can dedicate time to building out the walk-thrus post-onboarding. ----- ### "WalkMe for Business" — 5.0/5 > **Justin** | *25 de abril de 2021* | Bienes de consumo | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: WalkMe lives on top of a website or software program. Currently, we utilize WalkMe on our B2B website, where we can reach our dealers and sales reps who are using the site around the globe. We have built Smart Walk-Thru's that allow users to train themselves on how to use the site and learn how to navigate around it to find what they need. > > **Puntos en contra**: WalkMe requires a significant onboarding/learning process. Knowledge of coding is necessary to take full advantage of the software, otherwise you need to lean on their technical team. The team is great, but you have to pay for the support hours and they can go quickly if you have a complicated build. > > WalkMe has cut down on our B2B related support tickets by over 25% since we've started in 2020. We have seen great success in our implementation and look to leverage this software in other areas of our business. We aim to cut down on our in-person training needs and training time by 50% using the tool. ----- ### "Expensive but useful" — 3.0/5 > **John** | *15 de septiembre de 2017* | Software informático | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Ability to give in app help to users without having to involve developers to do it. Helps with change management in our ui. > > **Puntos en contra**: Clunky to set up and our trainer got certified, only to find then that the prescribed way of using the product was wrong, which resulted in slower last times for our app. Difficult to determine ROI. ----- ### "Train your users on-screen" — 5.0/5 > **Adrian** | *5 de agosto de 2021* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: WalkMe has been useful in removing some of the daily questions support teams typically field. Simple questions on how do I access something, how do I get from point A to point B can be answered with on-screen guidance and allow your support team to focus on high priority tickets. Rolling out a new platform also becomes a bit easier and alleviates the pain of having to perform training after training. > > **Puntos en contra**: Not much I didn't like - the only piece that is tricky is creating WalkMe's across different platforms, but it is possible. The other challenge is trying to nail down some of the funnels to be more precise. However, WalkMe support teams do an amazing job in helping. > > It saves one of the things we all need most - time. Give your users the ability to train themselves. Give them the support they need to help them get to where they need to go. Alleviate the stress on your support teams so they can focus on big ticket items. ----- ### "Do anything you can imagine\!" — 5.0/5 > **Elisabeth** | *1 de agosto de 2019* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It’s amazingly versatile. Need to show users how to do something? Easy. Need to pop up messages about system status? You got it. Want to highlight a new feature? Done. Need to remind someone their fees are overdue? Done. You can do almost anything you can imagine with this system\!\! > > **Puntos en contra**: Our only complaint is really our own fault. The system relies on static “tags” that our software doesn’t have. We have been totally able to work around it, though, using visible elements on the screen. > > We originally purchased WalkMe to use when onboarding new users. We soon discovered we could use it for dozens of other things. For example, we’ve used it to let users know “Hey, we’re aware of this bug,” to avoid a zillion support requests. We’ve used it to run surveys, highlight new features, everything. I can’t imagine working without WalkMe. ----- Página: 1 de 4\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/91256/walkme?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/91256/walkme) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados