Usersnap
Usersnap es una importante solución de comentarios visuales para QA/UAT/CX.
4.7 /5 (38 opiniones) ¡Escribe una reseña!Información general sobre Usersnap
¿Qué es Usersnap?
Usersnap es una plataforma de comentarios de usuarios para muchos casos de uso:
* Optimiza el proceso de control de calidad/prueba. Agrega un widget de comentarios al sitio web o aplicación web y recibe comentarios visuales fáciles de entender. Menos fricción en la comunicación. Integra soluciones existentes de gestión de problemas o PM como Jira, Trello, Asana, etc.
* Finaliza los proyectos más rápido con los comentarios visuales en las pruebas de aceptación de usuarios (UAT). Brinda a los clientes un botón de comentarios en sus sitios web nuevos para que te envíen capturas de pantalla claras con comentarios. Sin necesidad de preguntas.
* Aprende de los clientes a través de los comentarios que te hagan en el producto. Recopila comentarios prácticos de los clientes sobre la experiencia del producto (CX) y mide su felicidad a lo largo de su trayectoria. NPS(R), CSAT y CES son solo algunas métricas que el sistema puede medir.
Obtén más información en su web.
Información general sobre Usersnap
Precio
Opciones de precios
Funciones de Usersnap
Medios



Opiniones de Usersnap
Opiniones de Usersnap
Great for UI/detailed feedback
I'm using it to get fine-grained feedback on my forms, pages and layouts. It gets me from 80% to 100%.
Best in class for capturing user feedback!
We ran a 6 month private beta to improve usability with a new edtech start up. We had 400 users during private beta, and were able to collect a lot of new feature requests, enhancements and bug information. Now we are ready to launch and feel confident that we are delivering what the users want!
Usersnap was Critical to our Internal and External UAT
Great way to capture screenshots for your Support tickets!
Overall, I am pleased with the simplicity of setting up projects and a routing menu and the user experience is absolutely seamless. This is a great way to get the information your support team needs to start solving technical issues for your users.
Usersnap smoothed out bumps in our QA process
The usersnap customer service team has been great, I've implemented use of it at two agencies now and it's one of the few pieces of software that run without a hitch.
Compara con las alternativas según la valoración global
Compara las alternativas

Great for UI/detailed feedback
Puntos a favor
The ability to markup screenshots is super useful, and makes visual feedback painless. Best way to polish an existing design.
Puntos en contra
It's less useful for specs or feedback that require major structural changes to a page/layout. Also, the ticket filter system can get a little messy if you're not careful, but I suppose that's more on the user than the product - you give us an open-ended system, it's up to us to keep it organized.
Best in class for capturing user feedback!
We ran a 6 month private beta to improve usability with a new edtech start up. We had 400 users during private beta, and were able to collect a lot of new feature requests, enhancements and bug information. Now we are ready to launch and feel confident that we are delivering what the users want!
Puntos a favor
I loved how easy this was to implement, and how every single user is able to quickly give effective in the moment feedback. Users comment all the time that they love this feedback feature, and it gives our new site even more credibility to have this tool.
On the back end, the ability to create custom tags has helped us organize and track all the feedback for effective product decisions.
Puntos en contra
No cons here. One thing to note in the back end - - when you create a custom view of the tickets, that view is only applied to your profile, and your other colleagues on the back end won't see it on their profile.
Usersnap was Critical to our Internal and External UAT
Puntos a favor
Usersnap gave us the ability to easily obtain user input, both from our internal audiences and external. The screen capture functionality is very powerful for understanding the feedback and making it actionable.
Puntos en contra
Sometimes the notes or arrows added to a screengrab are not in the exact position the user placed them at. This can cause confusion for the reviewer of the screen.
Great way to capture screenshots for your Support tickets!
Overall, I am pleased with the simplicity of setting up projects and a routing menu and the user experience is absolutely seamless. This is a great way to get the information your support team needs to start solving technical issues for your users.
Puntos a favor
I am impressed by the functionality and feature improvements that Usersnap has released for it's Pro users. The Routing Menu is a game-changer for our company - we can route users to our Help Center URL for FAQs while routing more specific inquiries to specific teams within our ticketing software (Zendesk). Having a screenshot as a requirement for submitting a ticket (while making it simple for a user to capture the screenshot) is a game-changer for Support agents. They can immediately see what the customer is referencing on the site. This speeds up our ability to provide specific resolutions to our customers & lightening fast! (we currently pass our Usersnap ticket info into Zendesk via Zapier)
Each field is also customizable - even if you don't see the option in a dropdown, start typing and Usersnap will reflect your company's specific voice.
Puntos en contra
I would love to be able to change the sample text in the available fields. For example, even if I change the title to be "Please let us know about the issue you're experiencing:" the sample text in the Feedback Form reads "Give us your feedback" - which is a bit confusing.
Respuesta de Usersnap
Dear Katie,
we are grateful for your review and your feedback.
The "sample text" of the questions will be editable soon. I have no confirmed date yet, but we hear you.
Usersnap smoothed out bumps in our QA process
The usersnap customer service team has been great, I've implemented use of it at two agencies now and it's one of the few pieces of software that run without a hitch.
Puntos a favor
I love how easy it is for our clients to use- virtually no orientation needed.
Puntos en contra
Convincing clients to sign into yet another platform to review their feedback is a stretch, but we've solved that with their integrations now. (Jira)
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas
Precios de Usersnap
Precios de Usersnap
Compara las alternativas según la relación calidad-precio
Compara las alternativas
Funciones de Usersnap
Funciones de Usersnap
Compara con las alternativas según la valoración de características
Compara las alternativas
Categorías
Categorías
Preguntas frecuentes sobre Usersnap
Preguntas frecuentes sobre Usersnap
He aquí algunas preguntas frecuentes sobre Usersnap.
P. ¿Qué tipo de planes de precios ofrece Usersnap?
Usersnap ofrece los siguientes planes de precios:
A partir de: USD 19.00/mes
Modelo de precios: Suscripción
Prueba gratis: Disponible
P. ¿Cuáles son las características principales de Usersnap?
No tenemos información sobre las características de Usersnap
P. ¿Quiénes son los usuarios habituales de Usersnap?
Los clientes habituales de Usersnap son:
Empresas pequeñas, Empresas Grandes, Administraciones públicas, Sin ánimo de lucro, Trabajadores autónomos, Empresas medianas
P. ¿Qué idiomas admite Usersnap?
Usersnap admite los siguientes idiomas:
Alemán, Español, Francés, Inglés, Italiano, Turco
P. ¿Qué tipo de planes de precios ofrece Usersnap?
Usersnap cuenta con los siguientes planes de precios:
Suscripción
P. ¿Usersnap es compatible con dispositivos móviles?
No tenemos información sobre los dispositivos compatibles con Usersnap
P. ¿Con qué otras aplicaciones se integra Usersnap?
Usersnap se integra con las siguientes aplicaciones:
Asana, Axosoft, Basecamp, Bitium, Kanbanize, Microsoft Azure, Slack, Todoist, Trello, Zendesk
P. ¿Qué tipo de asistencia ofrece Usersnap?
Usersnap ofrece las siguientes opciones de asistencia:
Preguntas frecuentes, Base de conocimientos, Asistencia en línea
I'm using it to get fine-grained feedback on my forms, pages and layouts. It gets me from 80% to 100%.