Spiceworks

Software de supervisión del servidor

4.4 /5 (483 opiniones) ¡Escribe una reseña!

Información general sobre Spiceworks

¿Qué es Spiceworks?

Lleva un registro de todo lo que está sucediendo en la red, ¡desde cuando el usuario instala una pieza de software que no debería tener, hasta cuando el nivel de tóner de la impresora baja! ¡Spiceworks te permite supervisar y recibir alertas sobre todos los eventos de la red que más te interesan!

Información general sobre Spiceworks

Precio

A partir de
N/A

Opciones de precios

Prueba gratis
Gratis
Relación calidad-precio

Funciones de Spiceworks

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos, Canadá, Reino Unido, Australia, China y otros 3, India, Japón, Alemania
Idiomas admitidos
Alemán, Inglés

Medios

Vídeo de Spiceworks Captura de pantalla de Spiceworks:

Opiniones de Spiceworks

Opiniones de Spiceworks

Calificación general
4.4
/
5
Excelente
249

Muy bien
183

Normal
39

Pobre
11

Malo
1

Relación calidad-precio
4.6
Funciones
4.2
Facilidad de uso
4.3
Asistencia al cliente
4.2
89% Un ha recomendado esta aplicación
Jesica B.

Spiceworks will answer all your questions

Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.


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John K.

SpiceWorks Cloud IT helpdesk for free!

Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.


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Travis B.

Best Free ITSM you need

SO i came from a government contract and our ITSM is all based on lowest bidder, Spiceworks excels far better than those software's I used .


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Josh B.

Awesome IT Help Desk software, horrible inventory system.


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Gladis T.

Lternative use

I left the company but know that facilities manager kept using it years after. He was pleased as was the CFO.


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Jesica B.
Sector: Seguros
Tamaño de la empresa: 2-10 empleados
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Spiceworks will answer all your questions

Software usado A diario durante Más de un año
Revisado el 7/3/2019
Fuente de la reseña: Capterra

Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.

Puntos a favor

There is one feature of Spiceworks which I appreciate the most. It gives you the opportunity to check your network and find out what devices are connected to it. This means that it provides a lot of information about those devices such as their IP addresses. Another advantage of this platform is that it is completely free. If we compare the quality of work of Spiceworks with other platforms, it will become obvious that this help desk can do freely more than other expensive platforms. I think it is hard to find a person who knows everything about his profession or field of work. From time to time everyone needs to look for some help or extra information. In these cases you should at least know where you can find the required information. People engaged with information technologies already know that Spiceworks is their best solution. You can find the answers to your questions in the forums or you can type your question and get feedback.

Puntos en contra

The first issue I should mention is the app itself. As for the mobile app, it is heavily text-based, it would be nice to see more graphics there. In addition, I would like to see one app which shows the community and the form together.
Unfortunately, there is a lot of commercial which can be annoying but on the other hand, it is understandable: the platform is free and it depends on ads to get some income.
I wish it could be easier to work with tickets and especially the deleting function.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 9.0/10

John K.
Sector: Redes informáticas
Tamaño de la empresa: Trabajador autónomo
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SpiceWorks Cloud IT helpdesk for free!

Software usado A diario durante Más de dos años
Revisado el 21/10/2019
Fuente de la reseña: Capterra

Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.

Puntos a favor

Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free!

Puntos en contra

The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 9.0/10

Travis B.
Sector: Automoción
Tamaño de la empresa: 501-1000 empleados
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Best Free ITSM you need

Software usado A diario durante Prueba gratis
Revisado el 9/12/2020
Fuente de la reseña: Capterra

SO i came from a government contract and our ITSM is all based on lowest bidder, Spiceworks excels far better than those software's I used .

Puntos a favor

The ease of putting in tickets and meeting resolution target without much communication loss is imperative to all IT operations.

Puntos en contra

So i used the free version of the software being in a start up environment, that being said the software has a ton of adds.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 8.0/10

Josh B.
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Awesome IT Help Desk software, horrible inventory system.

Software usado A diario durante Más de dos años
Revisado el 10/11/2017
Fuente de la reseña: Capterra

Puntos a favor

Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.

Puntos en contra

The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys.

We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets.

We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Gladis T.
Sector: Servicios para instalaciones
Tamaño de la empresa: 51-200 empleados
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Lternative use

Software usado A diario durante Más de un año
Revisado el 3/12/2020
Fuente de la reseña: SoftwareAdvice

I left the company but know that facilities manager kept using it years after. He was pleased as was the CFO.

Puntos a favor

Great tracking of open tickets. Easy to see what has not been completed. We used this to track facility service tickets at a school. Teachers had the ease of submitting and seeing when the request was completed or the progress made if it entailed multiple stages.

Puntos en contra

At the time 2010 there was no app. There were no user complaints.

Desglose por calificación

Facilidad de uso

Probabilidad de recomendación: 10.0/10

Recomendación de usuario
8.6/10
Basado en 483 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Spiceworks

Precios de Spiceworks

A partir de
N/A
Prueba gratis
Gratis
Relación calidad-precio
Relación calidad-precio
4.6/5
Basado en 483 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Spiceworks

Funciones de Spiceworks

API
Alertas y alzada
Auditoría
Autorizaciones basadas en roles
Control de acceso
Creación de informes y estadísticas
Datos en tiempo real
Funcionalidad de búsqueda
Gestión de flujos de trabajo
Gestión de la conformidad
Herramientas de colaboración
Importación y exportación de datos
Integración de terceros
Interfaz para arrastrar y soltar
Notificaciones automáticas
Panel de actividades
Seguimiento de actividades
Supervisión
Supervisión en tiempo real
Visualización de datos
Funciones
4.2/5
Basado en 483 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre Spiceworks

Preguntas frecuentes sobre Spiceworks

He aquí algunas preguntas frecuentes sobre Spiceworks.

P. ¿Qué tipo de planes de precios ofrece Spiceworks?

Spiceworks ofrece los siguientes planes de precios:

Modelo de precios: Gratis

Prueba gratis: No disponible

P. ¿Cuáles son las características principales de Spiceworks?

No tenemos información sobre las características de Spiceworks

P. ¿Quiénes son los usuarios habituales de Spiceworks?

Los clientes habituales de Spiceworks son:

Empresas pequeñas, Empresas medianas

P. ¿Qué idiomas admite Spiceworks?

Spiceworks admite los siguientes idiomas:

Alemán, Inglés

P. ¿Qué tipo de planes de precios ofrece Spiceworks?

Spiceworks cuenta con los siguientes planes de precios:

Gratis

P. ¿Spiceworks es compatible con dispositivos móviles?

Spiceworks admite los siguientes dispositivos:

Android

P. ¿Con qué otras aplicaciones se integra Spiceworks?

Spiceworks se integra con las siguientes aplicaciones:

AlertOps, Cherwell Service Management, ManageEngine ADSelfService Plus, ManageEngine Desktop Central, Splashtop Business Access, Splashtop Remote Support, ZipBooks, Zoho Assist

P. ¿Qué tipo de asistencia ofrece Spiceworks?

Spiceworks ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Base de conocimientos