Sobre Spiceworks

Lleva un registro de todo lo que está sucediendo en la red, ¡desde cuando el usuario instala una pieza de software que no debería tener, hasta cuando el nivel de tóner de la impresora baja! ¡Spiceworks te permite supervisar y recibir alertas sobre todos los eventos de la red que más te interesan!

Dispositivos

Tamaño de la empresa

P M G

Disponible en los países siguientes

Australia, Canadá, China, Alemania, Reino Unido y otros 3, India, Japón, Estados Unidos

Idiomas admitidos

alemán, inglés

Imágenes

Ver 2 más
Vídeo de Spiceworks
Captura de pantalla de Spiceworks:

Funciones

Funcionalidades totales de Spiceworks: 54

  • Acceso móvil
  • Alertas y alzada
  • Análisis de causa raíz
  • Análisis de redes
  • Análisis de rendimiento
  • Auditoría de problemas
  • Chat en tiempo real
  • Compras y recepción
  • Configuración de flujos de trabajo
  • Control/Acceso remoto
  • Controles o permisos de acceso
  • Creación de informes de tráfico web
  • Creación de informes de uso
  • Creación de informes/análisis
  • Creación de marca personalizable
  • Enrutamiento automatizado
  • Gestión de SLA (Service Level Agreement)
  • Gestión de adquisiciones
  • Gestión de asignaciones
  • Gestión de capacidades
  • Gestión de configuración
  • Gestión de correo electrónico
  • Gestión de incidentes
  • Gestión de inventarios
  • Gestión de la base de conocimiento
  • Gestión de la conectividad
  • Gestión de la conformidad
  • Gestión de la disponibilidad
  • Gestión de licencias
  • Gestión de parches
  • Gestión de problemas
  • Gestión de proyectos
  • Gestión de recursos
  • Gestión de recursos de la red
  • Gestión de recursos informáticos
  • Gestión de tareas
  • Gestión de tickets
  • Gestión del cambio
  • Gestión del conocimiento
  • Gestión del mantenimiento
  • Gestor de línea de base
  • Herramientas de diagnóstico
  • Panel de comunicaciones
  • Portal de autoservicio
  • Programación de incidencias
  • Programación del mantenimiento
  • Seguimiento de activos
  • Seguimiento de transacciones individuales
  • Supervisión
  • Supervisión de actividades
  • Supervisión de ancho de banda
  • Supervisión de redes
  • Supervisión de servidores
  • Supervisión del uso de internet

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Opiniones

Calificación general

4.4 /5
(488)
Relación calidad-precio
4.6/5
Funciones
4.2/5
Facilidad de uso
4.3/5
Asistencia al cliente
4.2/5

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Mostrando 5 opiniones de 488
Jesica B.
Calificación general
  • Sector: Seguros
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Spiceworks will answer all your questions

Revisado el 7/3/2019

Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing...

Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.

Puntos a favor

There is one feature of Spiceworks which I appreciate the most. It gives you the opportunity to check your network and find out what devices are connected to it. This means that it provides a lot of information about those devices such as their IP addresses. Another advantage of this platform is that it is completely free. If we compare the quality of work of Spiceworks with other platforms, it will become obvious that this help desk can do freely more than other expensive platforms. I think it is hard to find a person who knows everything about his profession or field of work. From time to time everyone needs to look for some help or extra information. In these cases you should at least know where you can find the required information. People engaged with information technologies already know that Spiceworks is their best solution. You can find the answers to your questions in the forums or you can type your question and get feedback.

Puntos en contra

The first issue I should mention is the app itself. As for the mobile app, it is heavily text-based, it would be nice to see more graphics there. In addition, I would like to see one app which shows the community and the form together.
Unfortunately, there is a lot of commercial which can be annoying but on the other hand, it is understandable: the platform is free and it depends on ads to get some income.
I wish it could be easier to work with tickets and especially the deleting function.

John K.
Calificación general
  • Sector: Redes informáticas
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

SpiceWorks Cloud IT helpdesk for free!

Revisado el 21/10/2019

Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so...

Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.

Puntos a favor

Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free!

Puntos en contra

The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business.

Carissa N.
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Spiceworks is where it's at!

Revisado el 7/4/2021

Puntos a favor

Great software! I worked for a real estate agency and we had over 300 agents and 60 employees and we utilized this program on a daily basis! Worked alongside the IT department and if anyone had issues related to IT or Marketing, they submitted a ticket to the system. We then divvied it out to the appropriate employee who can assist them. I love how easy it is to keep track of who has what ticket.

Puntos en contra

The sort function was very hard to utilize on the back end. Especially when looking through tickets by the user.

Josh B.
Calificación general
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Awesome IT Help Desk software, horrible inventory system.

Revisado el 10/11/2017

Puntos a favor

Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.

Puntos en contra

The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys.

We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets.

We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.

Susan I.
Calificación general
  • Sector: Servicios jurídicos
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

Bets product I never paid for

Revisado el 11/2/2021

Great version we are using. Free. Since inception. They have Spicework communities too that can...

Great version we are using. Free. Since inception. They have Spicework communities too that can assist with subject you may get stuck on. Great great tool

Puntos a favor

I have been using this product for a good 14 years. Our use has been waning as we have integrated a ticket system into our Case management system. However this is has been a beast of a program. Reliable and easy for the end user to submit a ticket and easy for the tech team to review and resolve.

Puntos en contra

There really isn't too much I didn't like about this software. Maybe the worst flaw is that there is not much follow up from the program side--(although if there is I haven't found it)).

Mostrando 5 opiniones de 488 Todas las opiniones

Preguntas frecuentes sobre Spiceworks

He aquí algunas preguntas frecuentes sobre Spiceworks.

Spiceworks ofrece los siguientes planes de precios:

  • Modelo de precios: Licencia de pago único, Gratis
  • Prueba gratis: Disponible

No tenemos información sobre las características de Spiceworks

Los clientes habituales de Spiceworks son:

Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Spiceworks admite los siguientes idiomas:

alemán, inglés

Spiceworks admite los siguientes dispositivos:

Android (móvil), iPhone (móvil), iPad (móvil)

No tenemos información sobre los tipos de integración de Spiceworks

Spiceworks ofrece las siguientes opciones de asistencia:

Preguntas frecuentes/foro, Base de conocimientos, Chat

Categorías relacionadas

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