ConnectWise Automate

ConnectWise Automate

IT Automation for Today’s IT World

4.2/5 (80 opiniones)

Información general sobre ConnectWise Automate

Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and management from ConnectWise Automate. Gain better visibility, remove delivery roadblocks, and increase service without increasing costs through a solution that helps you master discovery, management, patching, monitoring, and automation. Eliminate blind spots in your supported environments, automate any IT support task, and support more endpoints without adding headaches or head count.

Precio

A partir de
N/A
Opciones de precios
Prueba gratis
Gratis
Suscripción
Relación calidad-precio

Dispositivos

Tamaño de la empresa

P
M
G

Disponible en los países siguientes

Australia, Canadá, Europa, Alemania, Reino Unido, Estados Unidos

Idiomas admitidos

Inglés

Reseñas de ConnectWise Automate

Calificación general
4.2/5
81% reseñas positivas
35
Excelente
30
Muy bien
11
Media
0
Mediocre
4
Horrible
Mike H.
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Automate - IT automation software for IT Service Providers

Software usado A diario durante Más de dos años
Revisado el 24/7/2018
Fuente de la reseña: SoftwareAdvice

I work for an MSP, and we have the luxury of having a full time guy that is our Automate administrator. He's amazing, and has made this software do some really incredible stuff for us. It had good functionality out of the box, but we've been adding scripts and automation to it for 5 years at this point. The sky is the limit on what you can do, but you will need to invest the time and energy into doing it.

Puntos a favor

We love Automate. We use it to manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.

Puntos en contra

It may not do quite as much as you want right out of the box, and it will take some work to set it up. You'll need someone on your team willing to invest the time and energy into making this software do everything you want.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

9.0/10
Chris T.
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Great Software with a great learning curve

Software usado A diario durante Más de dos años
Revisado el 20/1/2017
Fuente de la reseña: Capterra

I've been using it for 2 years now. Overall I'm impressed with the software. "Screenconnect" software is brilliant, fast and reliable connections to your managed agents.

Pricing is competitive for what it delivers however it is expensive. Make sure you NEED all of it's features before investing otherwise your potentially just burning money you don't need too.

However the learning curve required to get the best from this software is vast, documentation is sparse. The documentation that does exist is out of date. For example the knowledge base article regarding configuring the agent to utilise a proxy server doesn't seem to match up with the latest version. You're left either fending for your self on the forums or waiting in line for a chat with their tech support, which to be fair once you get there is very good.

Looking elsewhere simply because of two price rises in 2016 with more likely in 2017.

Puntos a favor

Screenconnect - A real asset to the platform.
Scripting
Tunnel options - Can tunnel into your customer network using the agent.
Powerful Automation and patch management

Puntos en contra

Complex
Growing expense
Out of date knowledge base / manuals.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

6.0/10
Jamenn V.
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Connectwise Automate, formerly Labtech, works well for the most part.

Software usado A diario durante Más de dos años
Revisado el 21/3/2018
Fuente de la reseña: Capterra

Puntos a favor

Before Automate/Labtech 12 the best thing about this software was being able to see, at a glance, all the information you needed about a particular managed computer. They are moving back in this direction it appears. The scripting and monitoring systems are robust and allow you to do pretty much anything you can think of.

Puntos en contra

The GUI update that came with version 12 is not good. It uses a bunch of giant squares to present information and you have to drill into each one to find the specific info you are looking for rather than the at-a-glance experience I had before. Support leaves something to be desired. Just starting to chat with someone there can take 45+ minutes, then the person you are chatting with does not have the knowledge to fix the problem so you have to open a ticket anyway. Lots of time wasted there. Furthermore sometimes the inexperienced technician will offer suggestions to resolve the problem that have nothing to do with the problem which underlines the fact that they do not understand the problem.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

7.0/10
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ConnectWise Automate, a great software

Software usado A diario durante Más de dos años
Revisado el 14/1/2019
Fuente de la reseña: Capterra

Labtech, as it was previously known, is currently operating in our offices and infrastructures, operating correctly and providing an optimal service, over time we have applied favorable configurations such as the reproduction of events associated with ConnectWise Manage.

Its monitoring offers us remarkable performance by tracking any device that is in the network, from the installed applications to the events presented by an error in the system. Its powerful command system manages to facilitate the deployment of any patch you wish to perform.

Puntos a favor

It has a large interface composed of various options that enhance its use, it works well enough to carry a monitoring on your devices, you will have detailed information of each action that this takes, you can even display any action by means of commands.

Puntos en contra

CW Automate is a fairly complete software, but with a support team that leaves a lot to be desired for certain problems, the resolution of problems is not very complete.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

9.0/10
Christopher J.
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Manage multiple environments with ease

Software usado A diario durante Más de dos años
Revisado el 25/1/2019
Fuente de la reseña: Capterra

Companies I have been working for have been leveraging this application for machine management for years.

Puntos a favor

This software provides multiple connectivity options.
It can show a lot of information (see least favorite list below)
Great organization!
Easy integration with Connectwise Control and Manage
Lots of option for Scripting and API connectivity to outside applications

Puntos en contra

The interface was changed to a much less intuitive environment about a year ago. I use it and have started to get used to it somewhat, but it still is not what I would call good.
There's problems if you don't run the Control Center as an Admin, but it doesn't want to run as admin by default
The uninstaller for the client can sometimes not uninstall.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

8.0/10

Precios de ConnectWise Automate

A partir de
N/A
Opciones de precios
Prueba gratis
Gratis
Suscripción
Relación calidad-precio

Contact ConnectWise Automate directly for a custom pricing quote.

Funciones de ConnectWise Automate

  • API
  • Alertas y alzada
  • Auditoría
  • Control de acceso
  • Creación de informes en tiempo real
  • Creación de informes y estadísticas
  • Datos en tiempo real
  • Interfaz para arrastrar y soltar
  • Notificaciones automáticas
  • Panel de actividades
  • Seguridad SSL
  • Supervisión
  • Supervisión en tiempo real

  • Gestión de flujos de trabajo
  • Herramientas de colaboración
  • Importación y exportación de datos
  • Integración de aplicaciones
  • Integración de terceros
  • Proyecciones
  • Seguimiento de actividades

Más información sobre ConnectWise Automate

Funciones principales de ConnectWise Automate

  • Active Directory integration
  • Hardware provisioning
  • Help desk ticketing
  • IT asset management
  • Mac and Linux Agents
  • Managed services accounting
  • Mobile Device Management (MDM)
  • Mobile access
  • Monitoring
  • Multivendor antivirus management dashboard
  • Multivendor backup management dashboard
  • Network monitoring
  • Patch management
  • Remote control
  • Remote monitoring
  • Scripting engine
  • Software deployment
  • Solution center
  • Systems monitoring
  • Technician web control center
  • Virtualization monitoring & management

Beneficios

Designed with cutting-edge agent technology, the ConnectWise Automate remote monitoring and management (RMM) platform will greatly increase your operational efficiency and considerably improve resource utilization. With Automate, you can eliminate time-intensive, repetitive maintenance tasks, assign your technical resources to higher priority jobs and invest time in nurturing your clients and growing your business. In other words, you can do more with less as you leverage the power of automation. If you can think of a task that needs automation, Automate can do it!

Preguntas frecuentes sobre ConnectWise Automate

He aquí algunas preguntas frecuentes sobre ConnectWise Automate.

P. ¿Qué tipo de planes de precios ofrece ConnectWise Automate?

ConnectWise Automate ofrece los siguientes planes de precios:

Modelo de precios: Gratis, Suscripción

Prueba gratis: Disponible

Contact ConnectWise Automate directly for a custom pricing quote.

P. ¿Cuáles son las características principales de ConnectWise Automate?

ConnectWise Automate ofrece las siguientes características:

  • Active Directory integration
  • Hardware provisioning
  • Help desk ticketing
  • IT asset management
  • Mac and Linux Agents
  • Managed services accounting
  • Mobile Device Management (MDM)
  • Mobile access
  • Monitoring
  • Multivendor antivirus management dashboard
  • Multivendor backup management dashboard
  • Network monitoring
  • Patch management
  • Remote control
  • Remote monitoring
  • Scripting engine
  • Software deployment
  • Solution center
  • Systems monitoring
  • Technician web control center
  • Virtualization monitoring & management

P. ¿Quiénes son los usuarios habituales de ConnectWise Automate?

Los clientes habituales de ConnectWise Automate son:

Trabajadores autónomos, Empresas Grandes, Empresas medianas, Empresas pequeñas

P. ¿Qué idiomas admite ConnectWise Automate?

ConnectWise Automate admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece ConnectWise Automate?

ConnectWise Automate cuenta con los siguientes planes de precios:

Gratis, Suscripción

P. ¿ConnectWise Automate es compatible con dispositivos móviles?

ConnectWise Automate admite los siguientes dispositivos:

iPhone, iPad

P. ¿Con qué otras aplicaciones se integra ConnectWise Automate?

ConnectWise Automate se integra con las siguientes aplicaciones:

Altaro VM Backup, AuthAnvil, Autotask, CloudBerry Backup, CloudMonix, ConnectWise Control, ConnectWise Manage, IT Glue, SolarWinds Passportal, Tigerpaw

P. ¿Qué tipo de asistencia ofrece ConnectWise Automate?

ConnectWise Automate ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo