Agorapulse

Herramienta de gestión de redes sociales para equipos y agencias

4.6 /5 (494 opiniones) ¡Escribe una reseña!

Información general sobre Agorapulse

¿Qué es Agorapulse?

Con Agorapulse, las empresas pueden gestionar sus mensajes de redes sociales, programar y publicar contenido, identificar marcadores de influencia claves, supervisar canales sociales y crear reveladores informes. Esta plataforma se integra con Facebook, Twitter, Instagram, YouTube, LinkedIn y Google+ para publicar en diferentes plataformas. Agorapulse ofrece un sistema de bandeja de entrada social único que ayuda a los gestores de redes sociales a priorizar y responder a todas las consultas, comunicaciones y quejas de los seguidores o clientes.

Agorapulse tiene como objetivo ayudar a los equipos de marketing a ahorrar tiempo al publicar contenido gracias a un sistema avanzado de colas que permite reutilizar contenido automáticamente. Esta plataforma califica a seguidores para ayudar a las empresas a identificar posibles embajadores y marcadores de influencia para centrar la atención en ellos y considerarlos como oportunidades.

Las principales características de Agorapulse incluyen una bandeja de entrada de redes sociales para cada cuenta que rastrea los mensajes entrantes, programación y puesta en cola, reposicionamiento en la cola y vista previa de contenido avanzado, captura de comentarios de Facebook e Instagram, informes ilimitados, reglas de moderación automática personalizables para evitar el correo no deseado, identificación de marcadores de influencia y mucho más.

Información general sobre Agorapulse

Precio

A partir de
USD 99.00/mes

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de Agorapulse

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos, Canadá, Reino Unido, Australia, China y otros 4, India, Japón, Alemania, México
Idiomas admitidos
Español, Francés, Inglés

Medios

Easily respond to comments, ad comments, private/direct messages in our social media inbox. Easily translate inbox items, respond with a saved reply, label the message, or assign it to a team member.
Keep conversation history and add internal notes on your fans, followers, and detractors.
Our downloadable reports allow you to easily customize, share, and learn from your social media activity.
Crosspublish your content on several social media networks, tweak for each network, and preview the posts before they go live. Schedule, queue, or publish right away.
Vídeo de Agorapulse Captura de pantalla de Agorapulse: Easily respond to comments, ad comments, private/direct messages in our social media inbox. Easily translate inbox items, respond with a saved reply, label the message, or assign it to a team member. Captura de pantalla de Agorapulse: Keep conversation history and add internal notes on your fans, followers, and detractors. Captura de pantalla de Agorapulse: Our downloadable reports allow you to easily customize, share, and learn from your social media activity. Captura de pantalla de Agorapulse: Crosspublish your content on several social media networks, tweak for each network, and preview the posts before they go live. Schedule, queue, or publish right away.

Opiniones de Agorapulse

Opiniones de Agorapulse

Calificación general
4.6
/
5
Excelente
319

Muy bien
159

Normal
13

Pobre
2

Malo
1

Relación calidad-precio
4.5
Funciones
4.3
Facilidad de uso
4.6
Asistencia al cliente
4.8
97% Un ha recomendado esta aplicación
Matt T.

Recommending AgoraPulse for Social Media Management Platform

Overall, I have had a great experience with AgoraPulse. One time, I had a problem with a feature that I couldn't figure out, I contacted their support and within a day they got back to me with a video showing me the steps I needed to accomplish what I needed. They were very helpful.


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Andrew A.

Makes Social Media Management a Breeze

AP has completely revolutionized the way we approach and manage social media. It provides us with one simple and easy to use platform that stops us wasting time jumping between various social media platforms to schedule and pull in analysis. This allows us to be more agile when responding to customers.

The multiple users allowed also allows our support and marketing teams to seamlessly collaborate and ensure every customer is paired with the right person to answer their questions. It also saves zillions of emails flying back and forth.

It is also worth mentioning I'm always very impressed with the rapid customer support and continuous improvement to AP product proposition. It has made staying very easy.


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Alexa B.

Review

Generally easy to use but not as advanced as we would like.


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Lynne L.

Amazing value for publishing & analytics! Excellent customer service


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Amy M.

Most robust with client approval process

We have loved the support team, taking advantage of Social Media Manager School with our annual plan, and the network of users we've met along the way. The tool has blown all our past tools (Loomly, Buffer, HeyOrca, Zoho) out of the water.


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Matt T.
Sector: Tecnología y servicios de la información
Tamaño de la empresa: 2-10 empleados
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Traducir a español

Recommending AgoraPulse for Social Media Management Platform

Software usado A diario durante 1-5 meses
Revisado el 27/8/2019
Fuente de la reseña: Capterra

Overall, I have had a great experience with AgoraPulse. One time, I had a problem with a feature that I couldn't figure out, I contacted their support and within a day they got back to me with a video showing me the steps I needed to accomplish what I needed. They were very helpful.

Puntos a favor

When I moved over to AgoraPulse, I first noticed that the interface was very clear to understand and intuitive to use. I am very busy and social media is a critical part of my business so I appreciated how it quickly I was able to get up to speed on using AgoraPulse's features. At present, I am running 5 social media accounts for my business and AgoraPulse keeps all my streams neatly organized. It helps me see urgent messages from my customers and I can respond directly to them AgoraPulse. My favorite feature overall is the schedule queue feature that allows me to post throughout the day on a schedule that I set based on when I believe my audience most wants to receive their content!

Puntos en contra

Overall the platform works great and I strongly recommend it. My complaints are pretty minor.
1. After I log in on my browser; AgoraPulse opens in a new browser window, however the original tab the landing page stays open and flashes a notification icon at me. I always have to close that tab to make the notification go away. It's minor but it's annoying.
2. I use the Queue feature a lot and I have multiple schedule queues. However, I am not able to sort the order fo the queue's in the drop-down list. Again, it's minor but I post a lot so it is annoying that I can't sort this list the way that I want.

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Respuesta de AgoraPulse

Hi there Matt,

Thanks for sharing your Agorapulse experience with Capterra readers. I love hearing about your successes using the publishing queues. As far as reordering queues, what drop down list do you mean? There is a drag and drop functionality but I'm not certain it's in the same place that you're talking about.

Here's to your continued social media success!
Lisa

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Andrew A.
Sector: Fabricación de productos eléctricos/electrónicos
Tamaño de la empresa: 11-50 empleados
Traducir a español
Traducir a español

Makes Social Media Management a Breeze

Software usado A diario durante Más de dos años
Revisado el 12/1/2021
Fuente de la reseña: Capterra

AP has completely revolutionized the way we approach and manage social media. It provides us with one simple and easy to use platform that stops us wasting time jumping between various social media platforms to schedule and pull in analysis. This allows us to be more agile when responding to customers.

The multiple users allowed also allows our support and marketing teams to seamlessly collaborate and ensure every customer is paired with the right person to answer their questions. It also saves zillions of emails flying back and forth.

It is also worth mentioning I'm always very impressed with the rapid customer support and continuous improvement to AP product proposition. It has made staying very easy.

Puntos a favor

The scheduling tool made the normally unmanageable task of scheduling the same post across multiple social media channels incredibly easy. It is intuitive and saves a serious amount of time. It also allowed us to schedule everything a week in advance meaning we spent less time scheduling and more time interacting with customers and analyzing and their engagements. Meaning we are able to keep getting smarter.

The assign tool is excellent for collaboration and saves us having to send an email to a colleague who may be in a better position to get back to the customer.

Puntos en contra

I would really like to see an extensive media library. The ability to reuse images and videos that have already been uploaded would save a lot of time.

I would also like to see functionality similar to Later's 'Link in Bio' functionality. If this is possible (Instagram API dependent I know) then we would have no reason to ever leave the comfort of Agora.

For us the one feature we never use nor understand is the publishing list.

I would also love to see a 'landing page' feature so you can send customers directly to bespoke LP from social media posts without having to get IT involved.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Alexa B.
Sector: Comercio minorista
Tamaño de la empresa: 201-500 empleados
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Review

Software usado A diario durante 6-12 meses
Revisado el 20/10/2020
Fuente de la reseña: Capterra

Generally easy to use but not as advanced as we would like.

Puntos a favor

The listening tool is easy, including the IG API.

Puntos en contra

That you cannot separate facebook comments from ad comments.

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Respuesta de Agorapulse

Thanks for the review, Alexa. Have you tried the inbox filter to separate the Facebook paid comments from the organic comments? It's a helpful way to separate them.

Lisa at Agorapulse

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 1.0/10

Lynne L.
Sector: Filantropía
Tamaño de la empresa: 51-200 empleados
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Traducir a español

Amazing value for publishing & analytics! Excellent customer service

Software usado A diario durante 6-12 meses
Revisado el 1/12/2020
Fuente de la reseña: Capterra

Puntos a favor

The best part is the amazing customer service! They are responsive and generally have a good response for everything - including an idea to workaround if needed. The interface is nice and user-friendly. It was easy for team members to get used to the publishing and analytics tools. The crowd favourite is the ability to publish to (and edit for) multiple channels easily from one place. The price is incredibly accessible, especially for a non-profit like us! Love the system for addressing clients' wishes - we can vote and comment on them, and get updates when they're being worked on or the opportunity to consult with an AP team member on them. Overall I feel more efficient using AP.

Puntos en contra

I had to add all 40 social accounts myself, which was long. I believe this is being fixed soon (if not already). They really need to add a draft option and/or option to add notes to the calendar to address the lack of ability to plan social posts using AP. Again, this is something that seems to be on their radar. There are other, smaller limitations, like not being able to schedule (or upload a carousel) from the app. Social listening can definitely become more sophisticated, and I'm confident it will.

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Respuesta de Agorapulse

Hi Lynne,

Thanks for the fabulous review!
Our team is thrilled you're happy with our service!
And yes, you're right! We are already working on some pretty awesome features that I'm sure you will like. :-)
Stay tuned!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 9.0/10

Amy M.
Sector: Marketing y publicidad
Tamaño de la empresa: 2-10 empleados
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Traducir a español

Most robust with client approval process

Software usado A diario durante 6-12 meses
Revisado el 23/11/2020
Fuente de la reseña: Capterra

We have loved the support team, taking advantage of Social Media Manager School with our annual plan, and the network of users we've met along the way. The tool has blown all our past tools (Loomly, Buffer, HeyOrca, Zoho) out of the water.

Puntos a favor

Our team has enjoyed using shared calendars with clients. The approval process has been easy for our team and clients. Reports are simple and beautiful, eliminating our need for additional weekly reporting tools.

Puntos en contra

We could really use a "pause all content" option or kill switch for a brand or account. Especially in 2020, this function would be helpful. The queue/category workaround is clunky. A client approval process for queues would also be beneficial. Without the ability to have clients approve that content, queues are useless to us, unfortunately.

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Respuesta de Agorapulse

Thanks for sharing your experience with us!
I am so glad to hear that you've enjoyed working with our Shared Calendars.
I've just added your vote to the suggestion to add a "pause all content" button.
Again, thank you for sharing that suggestion with us!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Recomendación de usuario
8.8/10
Basado en 494 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Agorapulse

Precios de Agorapulse

A partir de
USD 99.00/mes
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4.5/5
Basado en 494 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Agorapulse

Funciones de Agorapulse

API
Análisis de campaña
Análisis de participación
Análisis en tiempo real
Creación de informes y estadísticas
Creación de marca personalizable
Gestión de campañas
Gestión de contenidos
Importación y exportación de datos
Integración de redes sociales
Integración de terceros
Interfaz para arrastrar y soltar
Marketing de redes sociales
Marketing multicanal
Modelos personalizables
Notificaciones automáticas
Panel de actividades
Pruebas A/B
Segmentación de campañas
Supervisión
Funciones
4.3/5
Basado en 494 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre Agorapulse

Preguntas frecuentes sobre Agorapulse

He aquí algunas preguntas frecuentes sobre Agorapulse.

P. ¿Qué tipo de planes de precios ofrece Agorapulse?

Agorapulse ofrece los siguientes planes de precios:

A partir de: USD 99.00/mes

Modelo de precios: Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de Agorapulse?

No tenemos información sobre las características de Agorapulse

P. ¿Quiénes son los usuarios habituales de Agorapulse?

Los clientes habituales de Agorapulse son:

Empresas pequeñas, Empresas Grandes, Sin ánimo de lucro, Empresas medianas

P. ¿Qué idiomas admite Agorapulse?

Agorapulse admite los siguientes idiomas:

Español, Francés, Inglés

P. ¿Qué tipo de planes de precios ofrece Agorapulse?

Agorapulse cuenta con los siguientes planes de precios:

Suscripción

P. ¿Agorapulse es compatible con dispositivos móviles?

Agorapulse admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra Agorapulse?

Agorapulse se integra con las siguientes aplicaciones:

Facebook, Frazer, Instagram, LinkedIn, Shift, Twitter

P. ¿Qué tipo de asistencia ofrece Agorapulse?

Agorapulse ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Base de conocimientos, Asistencia en línea, Tutoriales en vídeo