TeamViewer

TeamViewer

Software para reuniones en línea con soporte y acceso remoto

4.6/5 (5126 opiniones)

Información general sobre TeamViewer

TeamViewer es un software de gestión de reuniones en línea con soporte y acceso remotos diseñado para mantener conectadas a las personas con los dispositivos; permite a los usuarios acceder al PC de la oficina desde la carretera, realizar videoconferencias en cualquier parte de la ciudad y compartir su pantalla para obtener soporte remoto desde el otro lado del mundo. Como solución multiplataforma y multilenguaje, TeamViewer ofrece a los usuarios la flexibilidad de ejecutar este software en un amplio espectro de dispositivos y sistemas operativos en más de 30 idiomas diferentes.

Las características generales de TeamViewer incluyen gestión de ordenadores y contactos, descubrimiento automático y controles integrados de supervisión, así como gestión de usuarios y dispositivos. TeamViewer también incorpora herramientas de chat, transferencia de archivos y pizarra, además de audio y video remotos, VoIP de alta definición y tecnología de grabación de sesiones. Las funciones de control remoto incluyen reinicio remoto del ordenador, impresión e instalación. Las funciones integradas de creación de informes ayudan a los usuarios a registrar conexiones entrantes y salientes y a saber exactamente quién hizo qué, cuándo y durante cuánto tiempo.

TeamViewer ayuda a los usuarios a gestionar reuniones y presentaciones. Es compatible con las herramientas de programación y permite a los usuarios comunicarse de manera interactiva y efectiva a través de chat, VoIP, video y conferencia telefónica. Las reuniones, videollamadas, chats y teleconferencias se pueden iniciar con solo un clic. La integración del centro de atención al cliente de TeamViewer permite a los usuarios gestionar las solicitudes entrantes directamente desde la aplicación de correo electrónico o proporcionar asistencia mediante chat o sesiones con control remoto. TeamViewer también permite la detección de conflictos, acciones masivas y la creación de presupuestos, así como integraciones preconstruidas con Freshdesk, zendesk, Avira, entre otros/as.

Precio

A partir de
EUR 27.90/mes
Opciones de precios
Prueba gratis
Suscripción
Relación calidad-precio

Dispositivos

Tamaño de la empresa

P
M
G

Disponible en los países siguientes

Asia, Australia, Canadá, China, Europa y otros 5, Alemania, India, Japón, Latinoamérica, África y Oriente Medio

Idiomas admitidos

Árabe, Chino (simplificado), Chino (tradicional), Checo, Danés y otros 17, Neerlandés, Inglés, Francés, Alemán, Hebreo, Húngaro, Indonesio, Italiano, Japonés, Coreano, Polaco, Portugués, Ruso, Español, Sueco, Turco, Ucraniano

Reseñas de TeamViewer

Calificación general
4.6/5
96% reseñas positivas
3447
Excelente
1483
Muy bien
178
Media
14
Mediocre
4
Horrible
Usuario verificado
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Remote Connection is now made easy with TeamViewer

Software usado A diario durante Más de dos años
Revisado el 29/9/2019
Fuente de la reseña: Capterra

Communication problem using this tool was very much easy and has reduced the cost of the additional IT Infrastructure set up as we get connected to all stake holders and client meetings very easily and flexible and audio and video conferencing is really a wonderful feature are enjoying. This is also available in mobile version as a result we are connecting to our business meetings on the go a fantastic feature i really love

Puntos a favor

I have been using this software for both business(remote IT Connection) and personal use and have been consistently impressed with it. We all in our organisation are using this as for main communication with project and client. It has made much more easier and hardware cost has been reduced to lot extent there by increasing the organisational standards interns of growth and IT tools implementation and development. Features are really wonderful it has great a screen sharing,audio and video calling facility so that we get connected across all the people in the globe and this team viewer comes with 2 editions one for personal and commercial use.One for personal use and other is at organisation level.

Puntos en contra

There is very least about this software everything is really wonderful. But the least about this software is the program that renders output if we consider like handbrake doesn't consider TeamViewer as a legitimate physical display and these programs show up as black or white rectangles. But another small drawback which I felt is its commercial version is bit costly but even then we can afford as this is giving great benefits like video and audio screen sharing conferences

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10
Andrew R.
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The TeamViewer Life

Software usado A diario durante Más de dos años
Revisado el 20/9/2019
Fuente de la reseña: Capterra

We are solving issues every single day with the use of TeamViewer. We use this software for many purposes such as offering tech support to others, working on our own terminals, whether it may be logging in to pull data or files, install printers, or simply monitor usage. Prior to the use of this software, it was necessary to drive to each location to work on issues or assist the end user, but not anymore. This software has saved us thousands of dollars in time and money.

Puntos a favor

The ability to remotely control, pull data, transfer files, and correct issues on a remote PC has been amazing. The software is very simply to use and configure. It is as if the PC is directly in front of you and there are not many limitations. The ability to configure your company profile is very nice as new users can be added and removed at any time. You can also build a contact list, much like a contact list in your phone, but this contact list is comprised of remote computers. The ability to share those PC groups or lists with other users is also quick and easy. The software is secure with multiple settings in which you can create a list that will either allow or deny certain users. I would recommend this software to anyone. Not only does it assist with our own internal computers, but it quickly allows you to offer support to a friend or family member who may be in need of assistance. It is more than remote viewing software, it is remote control.

Puntos en contra

I cannot list too many things that I do not like about this software. On occasion, there may be issues with connection or maintaining a connection with another terminal, but this is rare and usually quickly resolved. The upfront pricing can be steep, depending on the level of access you need, but I will add, it pays for itself and there are many plans to choose from.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

10.0/10
Ho'omana nathan H.
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Probably the best multi-platform remote access\support program

Software usado Semanalmente durante Más de dos años
Revisado el 18/9/2019
Fuente de la reseña: Capterra

This is a great remote desktop solution for both professional and personal use, and the personal version has all the features of the commercial version, so if you'd like to try it out personally first, you have that option! If you're looking for a remote desktop solution besides the (excellent) Windows Remote Desktop Client, this is a great starting place.

Puntos a favor

I've used this software for both business (remote IT support) and personal (less-tech-savvy family) uses and have been consistently impressed with how easy it is for both parties to install and use this powerful remote desktop solution. I love the varying degrees of control that one can take over the remotely accessed desktop (e.g. blocking user input on the accessed device or blacking out their screen), and the ability to transfer files to and chat with the remote user.

Puntos en contra

The only major issue I've had is that programs that render directly to an output (e.g. Handbrake) don’t see TeamViewer as a legitimate physical display, so those programs will show up as either white or black rectangles. This means that you can’t see what’s going on in those programs.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

9.0/10
Connor S.
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TeamViewer is the best at what it does if you don't mind the cost

Software usado A diario durante Más de dos años
Revisado el 10/5/2019
Fuente de la reseña: Capterra

TeamViewer has been very pleasurable to use, if you're moving to TeamViewer from another remote desktop solution then you'll be very impressed. I don't remember a time when TeamViewer wasn't able to get the job done!

Puntos a favor

The vast amount of features is what amazes me the most about this software, I've tried a number of the competitors and this one is certainly the best of the bunch. It's super simple to setup and get running, if the user doesn't already have it on their computer you can put download links on your own website.

I'd highly recommend TeamViewer if you want a solution for Android or iOS, even though their are similar remote desktop solutions for PC, there are none that are near the same level as TeamViewer for mobile devices. The mobile client is easily the best out of all the software I've tried (a lot).

Puntos en contra

The price, it's one of the most expensive software for remote desktop solutions but that's because it's the best, but if you want the best you have to pay for it.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación

9.0/10
Usuario verificado
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The Big Hitter of Remote Connection Software

Software usado A diario durante 6-12 meses
Revisado el 7/5/2019
Fuente de la reseña: Capterra

TeamViewer has been incredibly easy to use and has enabled the ICT department to provide a high level of support when responding to support queries. It has led to increased productivity as technicians no longer have to leave their desks for every support ticket and has cut down on response times helping us meet SLAs.

Puntos a favor

The TeamViewer application is very easy to install, with a host app being installed on client devices and the full application being installed on technician devices. Multiple devices can be saved for re-connection rather than typing in remote IDs several times. Once remotely connected, the screen can be locked to prevent remote users from interfering with a technician's actions. The screen can also be 'blanked' to the remote user if the technician needs to perform confidential actions (accessing hidden software shares, etc.). Files can be shared between connections, and there are voice/text capabilities to communicate with remote users.

Puntos en contra

There have been security concerns in the past year or so that have shaken confidence in the software, however TeamViewer have implemented several fixes to improve security and prevent malicious use (steps such as increasing remote ID length and patching software security holes) to remedy the situation. The pricing is not perhaps as competitive as we would have liked.

Desglose por calificación

Relación calidad-precio
Facilidad de uso

Probabilidad de recomendación

6.0/10

Precios de TeamViewer

A partir de
EUR 27.90/mes
Opciones de precios
Prueba gratis
Suscripción
Relación calidad-precio

Funciones de TeamViewer

  • API
  • Chat
  • Creación de informes y estadísticas
  • Mensajería instantánea
  • Notificaciones automáticas
  • Priorización
  • Supervisión

  • Comunicación multicanal
  • Creación de marca personalizable
  • Encuestas y comentarios
  • Gestión de flujos de trabajo
  • Gestión de la base de conocimiento
  • Historial de contactos
  • Integración de CRM
  • Integración de correo electrónico
  • Integración de redes sociales
  • Integración de terceros
  • Panel de actividades
  • Supervisión en tiempo real
  • Support Ticket Management

Preguntas frecuentes sobre TeamViewer

He aquí algunas preguntas frecuentes sobre TeamViewer.

P. ¿Qué tipo de planes de precios ofrece TeamViewer?

TeamViewer ofrece los siguientes planes de precios:

A partir de: EUR 27.90/mes

Modelo de precios: Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de TeamViewer?

No tenemos información sobre las características de TeamViewer

P. ¿Quiénes son los usuarios habituales de TeamViewer?

Los clientes habituales de TeamViewer son:

Trabajadores autónomos, Empresas Grandes, Empresas medianas, Sin ánimo de lucro, Administraciones públicas, Empresas pequeñas

P. ¿Qué idiomas admite TeamViewer?

TeamViewer admite los siguientes idiomas:

Árabe, Chino (simplificado), Chino (tradicional), Checo, Danés, Neerlandés, Inglés, Francés, Alemán, Hebreo, Húngaro, Indonesio, Italiano, Japonés, Coreano, Polaco, Portugués, Ruso, Español, Sueco, Turco, Ucraniano

P. ¿Qué tipo de planes de precios ofrece TeamViewer?

TeamViewer cuenta con los siguientes planes de precios:

Suscripción

P. ¿TeamViewer es compatible con dispositivos móviles?

TeamViewer admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra TeamViewer?

TeamViewer se integra con las siguientes aplicaciones:

Alloy Navigator, Bitium, Freshservice, LiveChat, NinjaRMM, SysAid, TOPdesk, YOUZER, Zendesk, eWay-CRM

P. ¿Qué tipo de asistencia ofrece TeamViewer?

TeamViewer ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo