Sobre Dynamics 365

Microsoft Dynamics 365 es un software de planificación de recursos empresariales (ERP) multilingüe y multidivisa. Esta solución ha sido diseñada para empresas medianas y grandes. Es totalmente personalizable y ampliable a través de su plataforma y herramientas de desarrollo enriquecidas. Dynamics 365 ofrece distintas herramientas para ventas, atención al cliente, gestión de servicios externos, adquisición de talentos, finanzas y operaciones, comercio minorista, automatización de servicios de proyectos, marketing, inteligencia artificial, realidad mixta y más.

Con Microsoft Dynamics 365, las empresas pueden unificar sus operaciones, proyectos, flujos de trabajo y tareas en una plataforma centralizada para ayudar a tomar decisiones, establecer relaciones con los clientes y operar de manera eficiente. Las aplicaciones individuales de Microsoft Dynamics 365 se pueden usar como productos independientes, combinados entre ellos o integrados con una amplia gama de sistemas empresariales externos para proporcionar una solución completamente personalizada. La plataforma se integra con aplicaciones de terceros como Ameyo, Salesforce, DocuSign, PandaDoc, ADP, Gainsight, Tacton CPQ y más. La inteligencia artificial (IA) de Dynamics 365 y la realidad mixta facilitan la toma de decisiones inteligente y la planificación de escenarios de manera moderna.

Precios desde:

USD 115.00/mes

  • Prueba gratis
  • Suscripción

Dispositivos

Tamaño de la empresa

P M G

Disponible en los países siguientes

Australia, Brasil, Canadá, China, Alemania y otros 5, Reino Unido, India, Japón, México, Estados Unidos

Idiomas admitidos

alemán, checo, chino, chino tradicional, coreano y otros 18, danés, español, finés, francés, hebreo, húngaro, inglés, italiano, japonés, neerlandés, noruego, polaco, portugués, ruso, sueco, tailandés, turco, árabe

Precios desde:

USD 115.00/mes

  • Prueba gratis
  • Suscripción

Imágenes

Microsoft Dynamics 365 sales opportunity tracking
Microsoft Dynamics 365 finance and operations reports
Microsoft Dynamics 365 omnichannel customer service
Microsoft Dynamics 365 dynamic marketing workflows
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Vídeo de Dynamics 365
Captura de pantalla de Dynamics 365: Microsoft Dynamics 365 sales opportunity tracking Captura de pantalla de Dynamics 365: Microsoft Dynamics 365 finance and operations reports Captura de pantalla de Dynamics 365: Microsoft Dynamics 365 omnichannel customer service Captura de pantalla de Dynamics 365: Microsoft Dynamics 365 dynamic marketing workflows

Funciones

Características totales de Dynamics 365: 100

  • Análisis de evolución de ventas
  • Análisis de sentimientos
  • Análisis de tendencias
  • Análisis financiero
  • Análisis visual
  • Automatización de ventas
  • Balance contable y cuadro de resultados
  • Búsqueda de clientes potenciales
  • CRM
  • Captura de clientes potenciales
  • Captura y transferencia de datos
  • Chat en vivo
  • Chat y mensajería
  • Comunicación multicanal
  • Conciliación bancaria
  • Consolidación/Roll-Up
  • Contabilidad de acreedores
  • Contabilidad de deudores
  • Contabilidad de los proyectos
  • Contratación de empleados
  • Creación de informes financieros
  • Creación de informes/análisis
  • Creación de marca personalizable
  • Creación de paneles de comunicaciones
  • Declaración de ganancias/pérdidas
  • Editor gráfico del flujo de trabajo
  • Evaluación del rendimiento
  • Facturación
  • Generación de clientes potenciales
  • Gestión de activos fijos
  • Gestión de almacén
  • Gestión de cadena de suministro
  • Gestión de calendarios
  • Gestión de clientes potenciales
  • Gestión de comentarios
  • Gestión de comercio electrónico
  • Gestión de contactos
  • Gestión de contenidos
  • Gestión de documentos
  • Gestión de empleados
  • Gestión de expediciones
  • Gestión de flujos de trabajo
  • Gestión de inventarios
  • Gestión de la conformidad
  • Gestión de la experiencia del cliente
  • Gestión de la formación
  • Gestión de nóminas
  • Gestión de pedidos de trabajo
  • Gestión de problemas
  • Gestión de proveedores
  • Gestión de proyectos
  • Gestión de recursos
  • Gestión de recursos
  • Gestión de recursos humanos
  • Gestión de requisitos
  • Gestión de selección de personal
  • Gestión de socios
  • Gestión de subcontratistas
  • Gestión de subcontratistas
  • Gestión de tareas
  • Gestión de tesorería
  • Gestión de ventas
  • Gestión de órdenes de compra
  • Gestión financiera
  • Herramientas de colaboración
  • Historial de cliente
  • Indicador de disponibilidad
  • Informes de ventas
  • Integraciones de terceros
  • Libro general
  • Marketing multicanal
  • Marketing por correo electrónico
  • Mensajería SMS
  • Modelos personalizables
  • Multidepartamento/proyecto
  • Métricas de rendimiento
  • Operaciones empresariales integradas
  • Panel de actividades
  • Planificación de campañas
  • Planificación y asignación de recursos
  • Presupuestos/previsiones
  • Previsión
  • Priorización
  • Programación de campañas
  • Programación de citas
  • Programación de publicaciones
  • Programación del mantenimiento
  • Punto de venta (POS)
  • Reclamaciones de gastos
  • Segmentación de clientes
  • Seguimiento de actividades de clientes
  • Seguimiento de conversión
  • Seguimiento de gastos
  • Seguimiento de interacciones
  • Seguimiento horas/gastos
  • Selección de personal social
  • Varias divisas
  • Varios idiomas
  • Videoconferencia
  • Visualización de datos

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Opiniones

Calificación general

4.3 /5
(4,126)
Relación calidad-precio
4.1/5
Funciones
4.3/5
Facilidad de uso
4/5
Asistencia al cliente
4.2/5

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Mostrando 5 opiniones de 4,126
Ty C.
Calificación general
  • Sector: Papel y productos forestales
  • Tamaño de la empresa: 10,000+ empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Dynamics in a league of it's own

Revisado el 15/11/2019

I have tried other CRM's in my career but none of them come close. The future of this product is...

I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.

Puntos a favor

I have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge.

From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation.

Salesforce and competitors also do not have anything like Azure. Having all of your business application ecosystem under such an umbrella is incredibly powerful.

Puntos en contra

I have had less than ideal interactions with support. Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. That being said, this product is innovating and improving so much you can't possibly expect all the people supporting it to be 100% on top of their game. They SHOULD be but realistically you are going to run into people that are just intermediaries between you and someone that can actually help. This isn't really a Dynamics issue at all but you will need to rely on support if you go with an online installation.

Faruk A.
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Gets the job done but a little rigid CRM

Revisado el 1/12/2020

We used Microsoft tools in our entire organization. The best part of getting Dynamics 365 was the...

We used Microsoft tools in our entire organization. The best part of getting Dynamics 365 was the easiness of integration. All softwares and online tools work very well altogether. We never had any compatibility issues or we never spent much time to integrate other systems to MS Dynamics 365. Moreover, majority of the other tools we used already had the integration option to it.

As a salesperson, I used CRM every single day. I like the contact management. Since I use Office, it was so easy to use email and Skype together on the CRM, and I was able to keep a track of every single action.

I was OK to use it but if they could improve the UI, it can be a great tool. They may offer some packages for smaller teams as well.

Puntos a favor

Easy integration with the other tools - even they are not from Microsoft
CRM gets the job done
Easy contract management with DocuSign and MS Drive
CRM structure for the leads and potentials
Customization options
Reports are enough for a regular sales team but it is possible to get custom and advanced reporting
Access management is better than many other CRMs

Puntos en contra

The user interface can be improved
The whole system for CRM is too rigid and not that user friendly like a few other competitors
It is a good solution for large companies but if you have a team less than 50 people, maybe there could be more budget options - of course with less features

Fon A.
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Helps the company and customers to improve their communications.

Revisado el 12/3/2021

Since having this product, we have seen an increase in company revenue due to increase in sales as...

Since having this product, we have seen an increase in company revenue due to increase in sales as this product helps us to facilitate communications between the company and its clients.
Also the overall techniques which helps employees to be attentive to customers helped us greatly in the overall growth of our company.

Puntos a favor

The possibility of interacting between users and clients, and its ease of use is what makes Microsoft Dynamics 365 the best. In addition, it's interface also makes it very easy and straight forward to register negotiations between user and clients.
Due to the need of our company to grow financially and to also generate trust between the company and its clients is what made us to implement and use Microsoft Dynamics 365.

Puntos en contra

The scripts of Microsoft Dynamics 365 affects its performance to an extend, and the program is also unpleasant when used on a tablet when one is out and about. These a what I like least about the product.

Matthew R.
Calificación general
  • Sector: Petróleo y energía
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 2.0 /10

Unresponsive, unintuitive, bug-riddled

Revisado el 9/3/2018

I DO NOT recommend this product to ANYONE. The features which work only do so after weeks spent...

I DO NOT recommend this product to ANYONE. The features which work only do so after weeks spent learning the software's bugs and avoiding them. This is not a finished product, and in the two years I have used it not a single issue has been resolved.

Have the developers even attempted to use this? I am so far beyond being understanding of this thing's shortfalls, and I hope this is apparent in my review. Give my company a refund so that the money which Microsoft has NOT earned can be distributed to the employees who have spent hours of unproductive time compensating for Microsoft/D365/CRM's shortcomings.

Puntos a favor

It promises to deliver a comprehensive client management system, databases information for perusal by its users, and has a lot of potential.

Puntos en contra

The user interface is atrocious. Pages which should be full windows are contained in scroll bars in my browser window

Tables within these windows are not scaleable and are improperly scaled. This cuts off row lables, column headers, and information which I would like to read but cannot

Drop-down menus are not generated automatically

Timesheets are sliding-windows nested within sliding-windows nested within sliding windows, all of which are compressed to less than half the height of my screen by an incompressible block of data.

Timesheets wipe information without warning. New lines added to timesheets occasionally do not register, do not save, prevent submissions for review, and are undetectable until I close the timesheet, the information I entered is wiped, and I spend an hour trying to discern which portions of my billable (BILLABLE! I work by the hour, time spent on this costs my company money, costs me money by way of lost income earned in performance reviews, blatantly ruins my day, and ruins the fidelity of my timesheets by forcing me to try and back out my work for the day)

The TIMER feature in timesheets, a STOPWATCH feature that should be a simple start/stop, cannot properly roll over between hours. If you restart the timer on a line, because (god-forbid) you start a task and the timer, stop the task and a timer, start a new task and a new timer, stop a new task and a timer, and restart the original task and its timer, the thing cannot simply add more time to the original line. No, when it reaches the next hour (1.4 -> 1.9 -> 2.0 -> 2.1 is expected and correct behavior) it just fails entirely, and continues to neglect full hours going forward. (1.4 -> 1.9 -> 0.0 -> 0.9 -> 0.0 -> 0.9 -> 0.0 -> 0.9). This is a baseline thing which i would consider only a slight step up in difficulty from not deleting my activity description (which CRM does frequently)

But why am I having to rank timesheet features by difficulty? My company has paid for Dynamics 365 services, and it is functional to the minimum degree.

Contact entries cannot be related to more than 3 cases? The "Recent Cases" table on the right is not one table - it's FIVE IDENTICAL TABLES arranged vertically along the right side of the screen. Of these, the top and the bottom entries CANNOT be used, and attempting to associate the Contact to a Case returns an error. The MIDDLE THREE tables only accept ONE ENTRY each - my contact is associated with DOZENS of case files, and I am limited to THREE?

This list goes on. This product is awful. This is absolutely awful. DO NOT purchase this product. I am a baseline wage-earner in my company, and am not whatever customer-relations / customization employees Microsoft use to field customer complaints / cater this service, but whatever they are doing is doing done poorly.

April L.
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 5,001-10,000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Multifunctional Top of The Line Software.

Revisado el 4/2/2021

Microsoft Dynamics 365 is an extraordinary programming to utilize. I prescribe Microsoft Dynamics...

Microsoft Dynamics 365 is an extraordinary programming to utilize. I prescribe Microsoft Dynamics 365 to all the forthcoming clients. It has extraordinary and splendid highlights. It is an efficient programming and its abilities are incredible. This software has given us numerous new capacities, for example,

Upgrade dynamic

Improve business measure results

Drive advancement

Improve business measure readiness

Improve client relations/administration

Drive income development

Cost the board

Improve provider or accomplice connections

Make inward/operational efficiencies

Lessen time to advertise

Puntos a favor

Microsoft Dynamics 365 is an incredible apparatus for booking and making work processes viable. With Microsoft Dynamics 365, we can deal with our staff individuals in an expert way. The dependability of Microsoft Dynamics 365 is something worth being thankful for that I have been enjoying about the instrument. It has been not difficult to utilize and alter.

Puntos en contra

Disdaining Microsoft Dynamics 365 has not been a possibility for us. I'm intrigued by Microsoft Dynamics 365. It has been a splendid programming. I like its dependability. It is so noteworthy. I'm a glad customer.

Microsoft Dynamics 365 is incredible and solid. It makes field the executives of our staff individuals smooth and noteworthy. It likewise makes it basic for us to oversee client connections without any problem. It has been the best.Microsoft Dynamics 365 is a quality programming to utilize. It has quality highlights. We won't change things by any means. The ideal-ness of the merchant's reactions makes things astonishing.

Mostrando 5 opiniones de 4,126 Todas las opiniones

Preguntas frecuentes sobre Dynamics 365

He aquí algunas preguntas frecuentes sobre Dynamics 365.

Dynamics 365 ofrece los siguientes planes de precios:

  • A partir de: USD 115.00/mes
  • Modelo de precios: Suscripción
  • Prueba gratis: Disponible

No tenemos información sobre las características de Dynamics 365

Los clientes habituales de Dynamics 365 son:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Dynamics 365 admite los siguientes idiomas:

alemán, checo, chino, chino tradicional, coreano, danés, español, finés, francés, hebreo, húngaro, inglés, italiano, japonés, neerlandés, noruego, polaco, portugués, ruso, sueco, tailandés, turco, árabe

Dynamics 365 admite los siguientes dispositivos:

Android (móvil), iPhone (móvil)

Dynamics 365 se integra con las siguientes aplicaciones:

ADP Workforce Now, Adobe Sign, Ameyo, Apttus Contract Management, AskNicely, Campaign Monitor, DocuSign, Five9, Gainsight CS, InsideView, Lattice Engines, LinkedIn for Business, Microsoft Excel, Microsoft Outlook, Microsoft Project, Microsoft SharePoint, PROS Smart CPQ, PandaDoc, Salesforce Sales Cloud, Sana Commerce, Soft4RealEstate, Tacton CPQ, signNow

Dynamics 365 ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, 24/7 (asistencia directa), Chat

Categorías relacionadas

Ver todas las categorías de software encontradas para Dynamics 365.