Booker Software

Software para gestión empresarial de salones de belleza y spas.

4.1 /5 (921 opiniones) ¡Escribe una reseña!

Información general sobre Booker Software

¿Qué es Booker Software?

Supera a la competencia con el galardonado software para salones y spas Booker, una plataforma todo en uno que te ayuda a centrarte en tus clientes en lugar de tener que gestionar manualmente todas las tareas diarias. Booker ayuda a gestionar la reserva de citas, el POS y los programas de fidelización y socios. Además, atrae a nuevos clientes y fomenta su regreso. Accede a tu cuenta de Booker en horario ininterrumpido y en cualquier lugar, todo con el software seguro, rentable, práctico y basado en la nube de Booker.

Esta plataforma está basada en los 5 pilares principales de la gestión empresarial:

Atraer: consigue reservas de nuevos clientes desde tu sitio web y desde sitios asociados como Facebook, Yelp, MapQuest y más.

Reservar: da a tus clientes la libertad de reservar citas en cualquier momento con opciones de reserva online, por redes sociales y en dispositivos móviles.

Vender: gestiona y optimiza el punto de venta, el procesamiento de pagos, el comercio electrónico y las tarjetas regalo; todo desde una sola plataforma.

Gestiona: Controla los datos de empleados, clientes e inventario con herramientas de seguimiento y creación de informes fáciles de usar.

Retener: crea relaciones duraderas con los clientes usando herramientas de retención que dan el mensaje correcto en el momento adecuado.

Información general sobre Booker Software

Precio

A partir de
USD 129.00/mes

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de Booker Software

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos
Idiomas admitidos
Inglés

Medios

Set up an ecommerce store in Booker
Use the calendar in Booker to shedule your appointments and book rooms
Booker lets customers book from Facebook
Offer services and deals from your Booker webiste
Customer satisfaction survey in Booker
Customer loyalty points in Booker
Booker lets you access appointments reports
Manage your product inventory in Booker
Use Booker to see your regular schedule
Set up an ecommerce store in Booker
Captura de pantalla de Booker Software: Set up an ecommerce store in Booker Captura de pantalla de Booker Software: Use the calendar in Booker to shedule your appointments and book rooms Captura de pantalla de Booker Software: Booker lets customers book from Facebook Captura de pantalla de Booker Software: Offer services and deals from your Booker webiste Captura de pantalla de Booker Software: Customer satisfaction survey in Booker Captura de pantalla de Booker Software: Customer loyalty points in Booker Captura de pantalla de Booker Software: Booker lets you access appointments reports Captura de pantalla de Booker Software: Manage your product inventory in Booker Captura de pantalla de Booker Software: Use Booker to see your regular schedule Captura de pantalla de Booker Software: Set up an ecommerce store in Booker

Opiniones de Booker Software

Opiniones de Booker Software

Calificación general
4.1
/
5
Excelente
469

Muy bien
262

Normal
95

Pobre
34

Malo
61

Relación calidad-precio
3.9
Funciones
4
Facilidad de uso
4.2
Asistencia al cliente
4.1
79% Un ha recomendado esta aplicación
Ashely S.

Book It!


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Michael C.

Using it for our Med Spa

Booker does what we need, support has always been responsive and it is easy to use.


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Jill W.

Booker Provides the Right Details

We had several manual processes and workarounds to track and fix our data, but the auditing capabilities and ease of use make this system worthwhile!


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Kristen P.

Decent but not great

I like using Booker for its ease of use. It can get confusing since there are multiple ways to do the same task, though. However, with different learning styles, it is a pretty easy system to teach to people. It is very beneficial as well to allow all therapists to be able to check schedules from home. Our clients like the email and text appointment reminders. We also like the hire Frederick program. It is an easy way to market and bring back old customers or get new ones to rebook. The email they receive after their services is also beneficial for us to understand customer satisfaction and we can immediately respond to negative feedback, grow, learn and maintain customer relations. Their customer service is very good. They are always very prompt with responding to an issue.
My problems with Booker are they have a tendency to glitch often or significantly slow down the system so we have had to resort to either trying a mobile device or handwriting credit slips on occasion. We have also had issues with the online booking and how one picks a therapist which makes things confusing and doesn't always work in our favor so a lot of client education comes into play. By this, I mean that even if a client picks no therapist preference at the beginning they still must choose at the end. Or sometimes they pick a therapist and it doesn't show as a request. I am currently finding out that the credit card processing linked to their service does not have the best rates but it would be more expensive to use another processing system and have to pay Booker's fees. Finally, we have learned the hard way that if a client pays in advance and you do not block out the time slot then another client can book in that same slot.


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Alexander R.

Booker is awesome compared to other software options

Very good experience


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Ashely S.
Sector: Servicios para el consumidor
Tamaño de la empresa: 11-50 empleados
Traducir a español
Traducir a español

Book It!

Software usado A diario durante Más de dos años
Revisado el 11/10/2018
Fuente de la reseña: Capterra

Puntos a favor

Booker is a godsend for so many salons. It is very user-friendly and they have implemented the use of embedded training videos for all the features; this is a wonderful tool and works very well for people who are visual learners, which most stylists happen to be. For salon managers and owners, Booker offers a variety of tools: time-clock, sales tracking, inventory, tip allocation, expenditures/budgets, etc. Being a web-based software, it's very easy to add a widget or embed a link on your website and/or Facebook page to allow customers to easily schedule themselves for services. In addition, there is a built-in point of sale system that makes it easy to check out clients without needing to switch over to another program and/or system.

Puntos en contra

The downside to being a web-based software: if the server is down or there is an issue with the website, you cannot access your calendar or your point of sale system. Booker has been awesome enough to provide a separate website where they allow you to report issues of the system being down and also announcing known issues. Their customer service makes up for this issue.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 9.0/10

Michael C.
Sector: Práctica médica
Tamaño de la empresa: 11-50 empleados
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Traducir a español

Using it for our Med Spa

Software usado A diario durante Más de dos años
Revisado el 24/9/2019
Fuente de la reseña: Capterra

Booker does what we need, support has always been responsive and it is easy to use.

Puntos a favor

Ease of use so, easy to train. In the Day Spa industry front desk turnover is frequent so it is nice to be able to quickly show a new gal how to use the system.

Puntos en contra

We were previously Salon Iris customers and I am a programmer. With access to the database on that system I could run queries on anything in the database. Booker does not provide access to the SQL database so that is not possible. I do however have all of the reports that I need.

Also, it would be nice to have the ability to set access a little more granular. For example, if I give a gal access to look at gift card balances, I will also have given her access to modify gift card balances.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Jill W.
Sector: Comercio minorista
Tamaño de la empresa: 11-50 empleados
Traducir a español
Traducir a español

Booker Provides the Right Details

Software usado A diario durante Más de dos años
Revisado el 6/1/2021
Fuente de la reseña: Capterra

We had several manual processes and workarounds to track and fix our data, but the auditing capabilities and ease of use make this system worthwhile!

Puntos a favor

Booker makes it easy to book clients, review accurate data, see clients shared to a membership, easily manage gift cards and online certs, easily view status changes of a membership, provide great auditing capabilities...

Puntos en contra

The customer support is extremely lacking. We also couldn’t get all the reports we needed and had to use a custom developed Stage 1 reporting system that was insanely slow. Our franchise switched systems to a MUCH inferior system due to the poor customer service. The Booker company doesn’t seem interested to work to improve the system based on the client needs. It’s got a great core but there were several bugs that would go on for years and the typical response would be a time consuming workaround, rather than addressing this issue and providing timelines.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 8.0/10

Kristen P.
Sector: Salud, bienestar y deporte
Tamaño de la empresa: 2-10 empleados
Traducir a español
Traducir a español

Decent but not great

Software usado A diario durante Más de dos años
Revisado el 24/1/2017
Fuente de la reseña: Capterra

I like using Booker for its ease of use. It can get confusing since there are multiple ways to do the same task, though. However, with different learning styles, it is a pretty easy system to teach to people. It is very beneficial as well to allow all therapists to be able to check schedules from home. Our clients like the email and text appointment reminders. We also like the hire Frederick program. It is an easy way to market and bring back old customers or get new ones to rebook. The email they receive after their services is also beneficial for us to understand customer satisfaction and we can immediately respond to negative feedback, grow, learn and maintain customer relations. Their customer service is very good. They are always very prompt with responding to an issue.
My problems with Booker are they have a tendency to glitch often or significantly slow down the system so we have had to resort to either trying a mobile device or handwriting credit slips on occasion. We have also had issues with the online booking and how one picks a therapist which makes things confusing and doesn't always work in our favor so a lot of client education comes into play. By this, I mean that even if a client picks no therapist preference at the beginning they still must choose at the end. Or sometimes they pick a therapist and it doesn't show as a request. I am currently finding out that the credit card processing linked to their service does not have the best rates but it would be more expensive to use another processing system and have to pay Booker's fees. Finally, we have learned the hard way that if a client pays in advance and you do not block out the time slot then another client can book in that same slot.

Puntos a favor

Ease of use can be accessed remotely by all therapists, no additional cost per therapist for use, HireFrederick program

Puntos en contra

Online booking inconsistency with picking a therapist and it not being a request vs no preference and still having to choose a therapist. Glitchiness! Slowness! Taking payment in advance opens time slot for others to book in. Feeling stuck with their credit card processing or high fees to use another one with better rates

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Respuesta de Booker

Thank you for using Booker Kristin. We'd love to work with you to help with any issues you're having with using the system - reach out to [email protected] if we can help!

Thank you so much for using Booker!
- The Booker Team

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 7.0/10

Alexander R.
Sector: Consultoría de gestión
Tamaño de la empresa: 2-10 empleados
Traducir a español
Traducir a español

Booker is awesome compared to other software options

Software usado A diario durante Más de dos años
Revisado el 22/12/2020
Fuente de la reseña: Capterra

Very good experience

Puntos a favor

Definitely go with booker, I used the software for 5 years. It’s cheaper than most competitors for the great performance it has, booker is more user friendly and has multiple different pathways to solve the same problem to offer multiple routes of action. So like I said I worked with booker for a long time and loved it, however the corporate branch of our company has recently forced the rest of us franchises to transition to another software that is not booker. Honestly I’m sad because booker was so much better than this new software is and there’s nothing we can really do. This is software is terrible as it has made the user experience of our employees and clients much more difficult, both of which were aspects that booker excelled in.

Puntos en contra

Honestly nothing bad to say about booker

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Recomendación de usuario
8.2/10
Basado en 921 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Booker Software

Precios de Booker Software

A partir de
USD 129.00/mes
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
3.9/5
Basado en 921 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Booker Software

Funciones de Booker Software

API
Base de datos de clientes
Campos personalizables
Creación de informes personalizables
Creación de informes y estadísticas
Creación de marca personalizable
Datos en tiempo real
Encuestas y comentarios
Gestión de calendarios
Gestión de contactos
Importación y exportación de datos
Integración de correo electrónico
Integración de redes sociales
Integración de terceros
Modelos personalizables
Notificaciones automáticas
Pagos electrónicos
Panel de actividades
Recordatorios
Seguimiento de actividades
Funciones
4/5
Basado en 921 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre Booker Software

Preguntas frecuentes sobre Booker Software

He aquí algunas preguntas frecuentes sobre Booker Software.

P. ¿Qué tipo de planes de precios ofrece Booker Software?

Booker Software ofrece los siguientes planes de precios:

A partir de: USD 129.00/mes

Modelo de precios: Suscripción

Prueba gratis: No disponible

P. ¿Cuáles son las características principales de Booker Software?

No tenemos información sobre las características de Booker Software

P. ¿Quiénes son los usuarios habituales de Booker Software?

Los clientes habituales de Booker Software son:

Empresas pequeñas, Empresas Grandes, Empresas medianas

P. ¿Qué idiomas admite Booker Software?

Booker Software admite los siguientes idiomas:

Inglés

P. ¿Booker Software es compatible con dispositivos móviles?

Booker Software admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra Booker Software?

Booker Software se integra con las siguientes aplicaciones:

BirdEye, FrontdeskAI, Keap, Keap, Mailchimp, Mailchimp, Marketing 360, ReminderCall.com, Smart Hotel Software, Twitter

P. ¿Qué tipo de asistencia ofrece Booker Software?

Booker Software ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Foro, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo, Base de conocimientos