Booker Software

Booker Software

Software para gestión empresarial de salones de belleza y spas.

4.1/5 (906 opiniones)

Información general sobre Booker Software

¿Qué es Booker Software?

Supera a la competencia con el galardonado software para salones y spas Booker, una plataforma todo en uno que te ayuda a centrarte en tus clientes en lugar de tener que gestionar manualmente todas las tareas diarias. Booker ayuda a gestionar la reserva de citas, el POS y los programas de fidelización y socios. Además, atrae a nuevos clientes y fomenta su regreso. Accede a tu cuenta de Booker en horario ininterrumpido y en cualquier lugar, todo con el software seguro, rentable, práctico y basado en la nube de Booker.

Esta plataforma está basada en los 5 pilares principales de la gestión empresarial:

Atraer: consigue reservas de nuevos clientes desde tu sitio web y desde sitios asociados como Facebook, Yelp, MapQuest y más.

Reservar: da a tus clientes la libertad de reservar citas en cualquier momento con opciones de reserva online, por redes sociales y en dispositivos móviles.

Vender: gestiona y optimiza el punto de venta, el procesamiento de pagos, el comercio electrónico y las tarjetas regalo; todo desde una sola plataforma.

Gestiona: Controla los datos de empleados, clientes e inventario con herramientas de seguimiento y creación de informes fáciles de usar.

Retener: crea relaciones duraderas con los clientes usando herramientas de retención que dan el mensaje correcto en el momento adecuado.

Información general sobre Booker Software

Precio

A partir de
USD 129.00/mes

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de Booker Software

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos
Idiomas admitidos
Inglés

Capturas de pantalla

Captura de pantalla de Booker Software:
Captura de pantalla de Booker Software: Captura de pantalla de Booker Software: Captura de pantalla de Booker Software: Captura de pantalla de Booker Software: Captura de pantalla de Booker Software: Captura de pantalla de Booker Software: Captura de pantalla de Booker Software: Captura de pantalla de Booker Software: Captura de pantalla de Booker Software: Set up an ecommerce store in Booker Captura de pantalla de Booker Software: Set up an ecommerce store in Booker

Opiniones de Booker Software

Opiniones de Booker Software

Calificación general
4.1
/
5
Excelente
465

Muy bien
259

Normal
92

Pobre
33

Malo
57

Relación calidad-precio
4
Funciones
4
Facilidad de uso
4.2
Asistencia al cliente
4.1
80% Un ha recomendado esta aplicación
Ashely S.

Book It!


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Michael C.

Using it for our Med Spa

Booker does what we need, support has always been responsive and it is easy to use.


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Kathleen S.

Booker review

I used booker for years and thought it was a great product and easy to use but then the jacked the price up so much I had to switch to another software


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Kristen P.

Decent but not great

I like using Booker for its ease of use. It can get confusing since there are multiple ways to do the same task, though. However, with different learning styles, it is a pretty easy system to teach to people. It is very beneficial as well to allow all therapists to be able to check schedules from home. Our clients like the email and text appointment reminders. We also like the hire Frederick program. It is an easy way to market and bring back old customers or get new ones to rebook. The email they receive after their services is also beneficial for us to understand customer satisfaction and we can immediately respond to negative feedback, grow, learn and maintain customer relations. Their customer service is very good. They are always very prompt with responding to an issue.
My problems with Booker are they have a tendency to glitch often or significantly slow down the system so we have had to resort to either trying a mobile device or handwriting credit slips on occasion. We have also had issues with the online booking and how one picks a therapist which makes things confusing and doesn't always work in our favor so a lot of client education comes into play. By this, I mean that even if a client picks no therapist preference at the beginning they still must choose at the end. Or sometimes they pick a therapist and it doesn't show as a request. I am currently finding out that the credit card processing linked to their service does not have the best rates but it would be more expensive to use another processing system and have to pay Booker's fees. Finally, we have learned the hard way that if a client pays in advance and you do not block out the time slot then another client can book in that same slot.


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Victoria S.

User friendly software

I’m very satisfied with Booker. They are improving their service all the time. I highly recommend them.


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Ashely S.
Sector: Servicios para el consumidor
Tamaño de la empresa: 13-50 empleados
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Book It!

Software usado A diario durante Más de dos años
Revisado el 11/10/2018
Fuente de la reseña: Capterra

Puntos a favor

Booker is a godsend for so many salons. It is very user-friendly and they have implemented the use of embedded training videos for all the features; this is a wonderful tool and works very well for people who are visual learners, which most stylists happen to be. For salon managers and owners, Booker offers a variety of tools: time-clock, sales tracking, inventory, tip allocation, expenditures/budgets, etc. Being a web-based software, it's very easy to add a widget or embed a link on your website and/or Facebook page to allow customers to easily schedule themselves for services. In addition, there is a built-in point of sale system that makes it easy to check out clients without needing to switch over to another program and/or system.

Puntos en contra

The downside to being a web-based software: if the server is down or there is an issue with the website, you cannot access your calendar or your point of sale system. Booker has been awesome enough to provide a separate website where they allow you to report issues of the system being down and also announcing known issues. Their customer service makes up for this issue.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 9.0/10

Michael C.
Sector: Práctica médica
Tamaño de la empresa: 13-50 empleados
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Using it for our Med Spa

Software usado A diario durante Más de dos años
Revisado el 24/9/2019
Fuente de la reseña: Capterra

Booker does what we need, support has always been responsive and it is easy to use.

Puntos a favor

Ease of use so, easy to train. In the Day Spa industry front desk turnover is frequent so it is nice to be able to quickly show a new gal how to use the system.

Puntos en contra

We were previously Salon Iris customers and I am a programmer. With access to the database on that system I could run queries on anything in the database. Booker does not provide access to the SQL database so that is not possible. I do however have all of the reports that I need.

Also, it would be nice to have the ability to set access a little more granular. For example, if I give a gal access to look at gift card balances, I will also have given her access to modify gift card balances.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Kathleen S.
Sector: Salud, bienestar y deporte
Tamaño de la empresa: 2-10 empleados
Traducir a español

Booker review

Software usado Otro durante Más de dos años
Revisado el 5/5/2020
Fuente de la reseña: SoftwareAdvice

I used booker for years and thought it was a great product and easy to use but then the jacked the price up so much I had to switch to another software

Puntos a favor

This software was great until they jacked the price up to double. It forced me to seek another software

Puntos en contra

They never should have sold to Mind body

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 4.0/10

Kristen P.
Sector: Salud, bienestar y deporte
Tamaño de la empresa: 2-10 empleados
Traducir a español

Decent but not great

Software usado A diario durante Más de dos años
Revisado el 24/1/2017
Fuente de la reseña: Capterra

I like using Booker for its ease of use. It can get confusing since there are multiple ways to do the same task, though. However, with different learning styles, it is a pretty easy system to teach to people. It is very beneficial as well to allow all therapists to be able to check schedules from home. Our clients like the email and text appointment reminders. We also like the hire Frederick program. It is an easy way to market and bring back old customers or get new ones to rebook. The email they receive after their services is also beneficial for us to understand customer satisfaction and we can immediately respond to negative feedback, grow, learn and maintain customer relations. Their customer service is very good. They are always very prompt with responding to an issue.
My problems with Booker are they have a tendency to glitch often or significantly slow down the system so we have had to resort to either trying a mobile device or handwriting credit slips on occasion. We have also had issues with the online booking and how one picks a therapist which makes things confusing and doesn't always work in our favor so a lot of client education comes into play. By this, I mean that even if a client picks no therapist preference at the beginning they still must choose at the end. Or sometimes they pick a therapist and it doesn't show as a request. I am currently finding out that the credit card processing linked to their service does not have the best rates but it would be more expensive to use another processing system and have to pay Booker's fees. Finally, we have learned the hard way that if a client pays in advance and you do not block out the time slot then another client can book in that same slot.

Puntos a favor

Ease of use can be accessed remotely by all therapists, no additional cost per therapist for use, HireFrederick program

Puntos en contra

Online booking inconsistency with picking a therapist and it not being a request vs no preference and still having to choose a therapist. Glitchiness! Slowness! Taking payment in advance opens time slot for others to book in. Feeling stuck with their credit card processing or high fees to use another one with better rates

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Respuesta de Booker

Thank you for using Booker Kristin. We'd love to work with you to help with any issues you're having with using the system - reach out to [email protected] if we can help!

Thank you so much for using Booker!
- The Booker Team

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 7.0/10

Victoria S.
Sector: Servicios para el consumidor
Tamaño de la empresa: 51-200 empleados
Traducir a español

User friendly software

Software usado A diario durante Más de dos años
Revisado el 22/2/2020
Fuente de la reseña: Capterra

I’m very satisfied with Booker. They are improving their service all the time. I highly recommend them.

Puntos a favor

Booker is very easy to use and allows customers to book appointments online.

Puntos en contra

Glitches happen from time to time but their customer support team usually fixes everything in timely manner.

Desglose por calificación

Facilidad de uso

Probabilidad de recomendación: 10.0/10

Recomendación de usuario
8.2/10
Basado en 906 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Booker Software

Precios de Booker Software

A partir de
USD 129.00/mes
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4/5
Basado en 906 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Booker Software

Funciones de Booker Software

API
Base de datos de clientes
Campos personalizables
Creación de informes personalizables
Creación de informes y estadísticas
Creación de marca personalizable
Datos en tiempo real
Encuestas y comentarios
Gestión de calendarios
Importación y exportación de datos
Integración de CRM
Integración de correo electrónico
Integración de redes sociales
Integración de terceros
Modelos personalizables
Notificaciones automáticas
Pagos electrónicos
Panel de actividades
Recordatorios
Seguimiento de actividades
Funciones
4/5
Basado en 906 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre Booker Software

Preguntas frecuentes sobre Booker Software

He aquí algunas preguntas frecuentes sobre Booker Software.

P. ¿Qué tipo de planes de precios ofrece Booker Software?

Booker Software ofrece los siguientes planes de precios:

A partir de: USD 129.00/mes

Modelo de precios: Suscripción

Prueba gratis: No disponible

P. ¿Cuáles son las características principales de Booker Software?

No tenemos información sobre las características de Booker Software

P. ¿Quiénes son los usuarios habituales de Booker Software?

Los clientes habituales de Booker Software son:

Empresas Grandes, Empresas medianas, Empresas pequeñas

P. ¿Qué idiomas admite Booker Software?

Booker Software admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece Booker Software?

Booker Software cuenta con los siguientes planes de precios:

Suscripción

P. ¿Booker Software es compatible con dispositivos móviles?

Booker Software admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra Booker Software?

Booker Software se integra con las siguientes aplicaciones:

BirdEye, FrontdeskAI, Keap, Keap, Mailchimp, Mailchimp, Marketing 360, ReminderCall.com, Smart Hotel Software, Twitter

P. ¿Qué tipo de asistencia ofrece Booker Software?

Booker Software ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo