HappyFox

Software de asistencia al cliente y help desk

4.6 /5 (82 opiniones) ¡Escribe una reseña!

Información general sobre HappyFox

¿Qué es HappyFox?

HappyFox es un software de gestión de tickets y asistencia al cliente ridículamente sencillo y sumamente fácil de usar. HappyFox se integra con tus cuentas de correo electrónico y sitios web para garantizar que todas las solicitudes de asistencia se recopilen. Organiza mejor, asigna el correo electrónico correcto a la persona adecuada, responde más rápido y supervísalo todo. HappyFox también es económico y ofrece un modelo de planes mensuales asequibles.

Información general sobre HappyFox

Precio

A partir de
USD 29.00/mes

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de HappyFox

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos, Canadá, Reino Unido, Australia, China y otros 3, India, Japón, Alemania
Idiomas admitidos
Alemán, Checo, Chino (simplificado), Chino (tradicional), Coreano y otros 17, Danés, Español, Francés, Húngaro, Inglés, Italiano, Japonés, Neerlandés, Noruego, Polaco, Portugués, Ruso, Sueco, Tailandés, Turco, Ucraniano, Árabe

Medios

iOS Mobile Help Desk
iOS Open Ticket
iPad Ticket Message
iPad Ticket Menu
Android Pending tickets
Android Ticket Update
Mobile Knowledge Base
Community Forum Software
Happyfox FAQ
Tickets Mass Action
Vídeo de HappyFox Captura de pantalla de HappyFox: iOS Mobile Help Desk Captura de pantalla de HappyFox: iOS Open Ticket Captura de pantalla de HappyFox: iPad Ticket Message Captura de pantalla de HappyFox: iPad Ticket Menu Captura de pantalla de HappyFox: Android Pending tickets Captura de pantalla de HappyFox: Android Ticket Update Captura de pantalla de HappyFox: Mobile Knowledge Base Captura de pantalla de HappyFox: Community Forum Software Captura de pantalla de HappyFox: Happyfox FAQ Captura de pantalla de HappyFox: Tickets Mass Action

Opiniones de HappyFox

Opiniones de HappyFox

Calificación general
4.6
/
5
Excelente
56

Muy bien
21

Normal
2

Pobre
2

Malo
1

Relación calidad-precio
4.5
Funciones
4.3
Facilidad de uso
4.4
Asistencia al cliente
4.6
94% Un ha recomendado esta aplicación
Abimbola K.

Happyfox is changing the way helpdesk solutions run.


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Amanda K.

HR Help Desk Administrator


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Usuario verificado

Great Tool - Great Support

We needed something to automate our onboarding process among many other things. This tool will absolutely do that and much more.


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Richard T.

DO NOT PURCHASE HAPPYFOX

We have had a most unfortunately experience with Happyfox, We contacted them as their product suited our requirements.

About us:
We own 3 sales based businesses and are share holders major in another 2, now Happyfox do not know that we own several businesses, nor do they know that we are looking for a platform to roll out across the entire brand. Having a platform like happyfox is an imperative part of owning a sales based business. We contacted Happyfox regarding implementing Desk and Chat for our the two directors in one of our businesses. We sent a business email outlining research, potential opportunities for both businesses and also a implementation strategy for rolling out happyfox.

Response:
10 days later, we received a generic email, that was a response from the head of sales that clearly hadn't read our email. 10 days later, now for a communication platform alarm bells are RINGING. If any of our consultants in anyone of our businesses responded to a potential client 10 days after the initial enquire, I would most definitely say they are not cut out for sales. Not only was the response incredibly late, the response itself as mentioned was generic and a completely erratic response offering a free trial. Which would be great usually, however we clearly put together a implementation plan for the HEAD of sales to read through.

As a potential new client, you are left under valued, like your just another sale. We contacted the head of sales and requested the details of whom we could lodge a complaint to. As a business owner we grow as a business when someone leaves negative feedback. Its an imperative part of development that you dont want to hear, but when someones offering constructive feedback our ears as owners are open. Its an area we can potentially improve so the issue doesn't arise. Or if it does, then a action plan is in place. So instead of responding to our FB message, direct email, email to support and even a LinkenIn message that have chosen to completely ignore us.


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Usuario verificado

Customizable to every need

The customer service from the team is beyond exceptional. Best ever.


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Abimbola K.
Sector: Entretenimiento
Tamaño de la empresa: 51-200 empleados
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Happyfox is changing the way helpdesk solutions run.

Software usado A diario durante 6-12 meses
Revisado el 16/7/2018
Fuente de la reseña: Capterra

Puntos a favor

First ,I have to commend the Happyfox team for running a good and effective support department. We switched to Happyfox in January and the experience so far , has been impressive. Setup time was a breeze ,and the support team were on hand to guide us through all hurdles during the first few weeks.
I like how every conversation from emails ,social media messages ,voice calls etc are converted into tickets which we can track and respond to ,within the Happyfox interface.While making it easy to track key customer service metrics like first response time, time spent by each staff on tickets etc
I will say Happyfox is changing the look ,function and feel of helpdesk solutions and I love this revolution.

Puntos en contra

It is normal when trying a new innovative service to see it as all perfect. At this point, I see Happyfox as perfect,maybe I will find NEGATIVES as my organization continue using Happyfox.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Amanda K.
Sector: Comercio minorista
Tamaño de la empresa: 5001-10,000 empleados
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HR Help Desk Administrator

Software usado A diario durante Más de un año
Revisado el 28/8/2020
Fuente de la reseña: Capterra

Puntos a favor

We like that it is easy to use. It is rather simple and not overly complicated.

Puntos en contra

The reporting is very challenging. I wish they had better reporting capabilities.
I

Desglose por calificación

Facilidad de uso

Probabilidad de recomendación: 7.0/10

Usuario verificado
Sector: Propiedad inmobiliaria
Tamaño de la empresa: 51-200 empleados
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Great Tool - Great Support

Software usado Semanalmente durante Prueba gratis
Revisado el 5/1/2021
Fuente de la reseña: Capterra

We needed something to automate our onboarding process among many other things. This tool will absolutely do that and much more.

Puntos a favor

I have had a great experience with HappyFox team members since I started the free trial. We are actually signing a contract because we were very impressed. I received great service and this platform can do a lot of things for us and grow with us as we grow.

Puntos en contra

Somewhat difficult to build if you aren't an IT or engineering kind of person, but they helped and I will have access to support as we add different features.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 8.0/10

Richard T.
Sector: Hostelería
Tamaño de la empresa: 11-50 empleados
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DO NOT PURCHASE HAPPYFOX

Software usado A diario durante 1-5 meses
Revisado el 11/12/2016
Fuente de la reseña: SoftwareAdvice

We have had a most unfortunately experience with Happyfox, We contacted them as their product suited our requirements.

About us:
We own 3 sales based businesses and are share holders major in another 2, now Happyfox do not know that we own several businesses, nor do they know that we are looking for a platform to roll out across the entire brand. Having a platform like happyfox is an imperative part of owning a sales based business. We contacted Happyfox regarding implementing Desk and Chat for our the two directors in one of our businesses. We sent a business email outlining research, potential opportunities for both businesses and also a implementation strategy for rolling out happyfox.

Response:
10 days later, we received a generic email, that was a response from the head of sales that clearly hadn't read our email. 10 days later, now for a communication platform alarm bells are RINGING. If any of our consultants in anyone of our businesses responded to a potential client 10 days after the initial enquire, I would most definitely say they are not cut out for sales. Not only was the response incredibly late, the response itself as mentioned was generic and a completely erratic response offering a free trial. Which would be great usually, however we clearly put together a implementation plan for the HEAD of sales to read through.

As a potential new client, you are left under valued, like your just another sale. We contacted the head of sales and requested the details of whom we could lodge a complaint to. As a business owner we grow as a business when someone leaves negative feedback. Its an imperative part of development that you dont want to hear, but when someones offering constructive feedback our ears as owners are open. Its an area we can potentially improve so the issue doesn't arise. Or if it does, then a action plan is in place. So instead of responding to our FB message, direct email, email to support and even a LinkenIn message that have chosen to completely ignore us.

Puntos a favor

Great looking product
Good website
Good information

Puntos en contra

Bad customer service
Ridiculous email response times
Failure to have a negative feedback process in place
Happyfox treat you like your just another sale
Undervalue you as a customer
Generic responses
Impersonal service (When you actually receive it)
Mail track is a wonderful tool which enables you to know when someone reads your email. If you are going to read it, respond.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 0.0/10

Usuario verificado
Sector: Comercio minorista
Tamaño de la empresa: 1001-5000 empleados
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Customizable to every need

Software usado Semanalmente durante 1-5 meses
Revisado el 11/9/2020
Fuente de la reseña: Capterra

The customer service from the team is beyond exceptional. Best ever.

Puntos a favor

It is so adaptable. We could add fields we needed. We could add branding. Canned responses. It allows for tickets created by phone, email and social media.

Puntos en contra

It is difficult to set up but the team is very helpful.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 7.0/10

Recomendación de usuario
8.5/10
Basado en 82 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de HappyFox

Precios de HappyFox

A partir de
USD 29.00/mes
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4.5/5
Basado en 82 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de HappyFox

Funciones de HappyFox

API
Alertas y alzada
Análisis en tiempo real
Chat
Comunicación multicanal
Creación de informes y estadísticas
Creación de marca personalizable
Encuestas y comentarios
Gestión de flujos de trabajo
Gestión de la base de conocimiento
Gestión de tickets de soporte
Integración de CRM
Integración de correo electrónico
Integración de redes sociales
Integración de terceros
Mensajería instantánea
Notificaciones automáticas
Panel de actividades
Portal de autoservicio
Supervisión
Funciones
4.3/5
Basado en 82 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre HappyFox

Preguntas frecuentes sobre HappyFox

He aquí algunas preguntas frecuentes sobre HappyFox.

P. ¿Qué tipo de planes de precios ofrece HappyFox?

HappyFox ofrece los siguientes planes de precios:

A partir de: USD 29.00/mes

Modelo de precios: Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de HappyFox?

No tenemos información sobre las características de HappyFox

P. ¿Quiénes son los usuarios habituales de HappyFox?

Los clientes habituales de HappyFox son:

Empresas pequeñas, Empresas Grandes, Administraciones públicas, Sin ánimo de lucro, Trabajadores autónomos, Empresas medianas

P. ¿Qué idiomas admite HappyFox?

HappyFox admite los siguientes idiomas:

Alemán, Checo, Chino (simplificado), Chino (tradicional), Coreano, Danés, Español, Francés, Húngaro, Inglés, Italiano, Japonés, Neerlandés, Noruego, Polaco, Portugués, Ruso, Sueco, Tailandés, Turco, Ucraniano, Árabe

P. ¿Qué tipo de planes de precios ofrece HappyFox?

HappyFox cuenta con los siguientes planes de precios:

Suscripción

P. ¿HappyFox es compatible con dispositivos móviles?

HappyFox admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra HappyFox?

HappyFox se integra con las siguientes aplicaciones:

Batchbook, Clearlogin, Customer Thermometer, HappyFox Chat, Help Desk Migration, HelpOnClick, LogMeIn Rescue, ProjectManager.com, Slack, Zoho SalesIQ

P. ¿Qué tipo de asistencia ofrece HappyFox?

HappyFox ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo