Información general sobre HappyFox
¿Qué es HappyFox?
HappyFox es un software de gestión de tickets y asistencia al cliente ridículamente sencillo y sumamente fácil de usar. HappyFox se integra con tus cuentas de correo electrónico y sitios web para garantizar que todas las solicitudes de asistencia se recopilen. Organiza mejor, asigna el correo electrónico correcto a la persona adecuada, responde más rápido y supervísalo todo. HappyFox también es económico y ofrece un modelo de planes mensuales asequibles.
Información general sobre HappyFox
Precio
Opciones de precios
Funciones de HappyFox
Medios
Opiniones de HappyFox
Opiniones de HappyFox
Happyfox is changing the way helpdesk solutions run.
HR Help Desk Administrator
Great Tool - Great Support
We needed something to automate our onboarding process among many other things. This tool will absolutely do that and much more.
DO NOT PURCHASE HAPPYFOX
We have had a most unfortunately experience with Happyfox, We contacted them as their product suited our requirements.
About us:
We own 3 sales based businesses and are share holders major in another 2, now Happyfox do not know that we own several businesses, nor do they know that we are looking for a platform to roll out across the entire brand. Having a platform like happyfox is an imperative part of owning a sales based business. We contacted Happyfox regarding implementing Desk and Chat for our the two directors in one of our businesses. We sent a business email outlining research, potential opportunities for both businesses and also a implementation strategy for rolling out happyfox.
Response:
10 days later, we received a generic email, that was a response from the head of sales that clearly hadn't read our email. 10 days later, now for a communication platform alarm bells are RINGING. If any of our consultants in anyone of our businesses responded to a potential client 10 days after the initial enquire, I would most definitely say they are not cut out for sales. Not only was the response incredibly late, the response itself as mentioned was generic and a completely erratic response offering a free trial. Which would be great usually, however we clearly put together a implementation plan for the HEAD of sales to read through.
As a potential new client, you are left under valued, like your just another sale. We contacted the head of sales and requested the details of whom we could lodge a complaint to. As a business owner we grow as a business when someone leaves negative feedback. Its an imperative part of development that you dont want to hear, but when someones offering constructive feedback our ears as owners are open. Its an area we can potentially improve so the issue doesn't arise. Or if it does, then a action plan is in place. So instead of responding to our FB message, direct email, email to support and even a LinkenIn message that have chosen to completely ignore us.
Customizable to every need
The customer service from the team is beyond exceptional. Best ever.
Compara con las alternativas según la valoración global
Compara las alternativas
Happyfox is changing the way helpdesk solutions run.
Puntos a favor
First ,I have to commend the Happyfox team for running a good and effective support department. We switched to Happyfox in January and the experience so far , has been impressive. Setup time was a breeze ,and the support team were on hand to guide us through all hurdles during the first few weeks.
I like how every conversation from emails ,social media messages ,voice calls etc are converted into tickets which we can track and respond to ,within the Happyfox interface.While making it easy to track key customer service metrics like first response time, time spent by each staff on tickets etc
I will say Happyfox is changing the look ,function and feel of helpdesk solutions and I love this revolution.
Puntos en contra
It is normal when trying a new innovative service to see it as all perfect. At this point, I see Happyfox as perfect,maybe I will find NEGATIVES as my organization continue using Happyfox.
HR Help Desk Administrator
Puntos a favor
We like that it is easy to use. It is rather simple and not overly complicated.
Puntos en contra
The reporting is very challenging. I wish they had better reporting capabilities.
I
Great Tool - Great Support
We needed something to automate our onboarding process among many other things. This tool will absolutely do that and much more.
Puntos a favor
I have had a great experience with HappyFox team members since I started the free trial. We are actually signing a contract because we were very impressed. I received great service and this platform can do a lot of things for us and grow with us as we grow.
Puntos en contra
Somewhat difficult to build if you aren't an IT or engineering kind of person, but they helped and I will have access to support as we add different features.
DO NOT PURCHASE HAPPYFOX
We have had a most unfortunately experience with Happyfox, We contacted them as their product suited our requirements.
About us:
We own 3 sales based businesses and are share holders major in another 2, now Happyfox do not know that we own several businesses, nor do they know that we are looking for a platform to roll out across the entire brand. Having a platform like happyfox is an imperative part of owning a sales based business. We contacted Happyfox regarding implementing Desk and Chat for our the two directors in one of our businesses. We sent a business email outlining research, potential opportunities for both businesses and also a implementation strategy for rolling out happyfox.
Response:
10 days later, we received a generic email, that was a response from the head of sales that clearly hadn't read our email. 10 days later, now for a communication platform alarm bells are RINGING. If any of our consultants in anyone of our businesses responded to a potential client 10 days after the initial enquire, I would most definitely say they are not cut out for sales. Not only was the response incredibly late, the response itself as mentioned was generic and a completely erratic response offering a free trial. Which would be great usually, however we clearly put together a implementation plan for the HEAD of sales to read through.
As a potential new client, you are left under valued, like your just another sale. We contacted the head of sales and requested the details of whom we could lodge a complaint to. As a business owner we grow as a business when someone leaves negative feedback. Its an imperative part of development that you dont want to hear, but when someones offering constructive feedback our ears as owners are open. Its an area we can potentially improve so the issue doesn't arise. Or if it does, then a action plan is in place. So instead of responding to our FB message, direct email, email to support and even a LinkenIn message that have chosen to completely ignore us.
Puntos a favor
Great looking product
Good website
Good information
Puntos en contra
Bad customer service
Ridiculous email response times
Failure to have a negative feedback process in place
Happyfox treat you like your just another sale
Undervalue you as a customer
Generic responses
Impersonal service (When you actually receive it)
Mail track is a wonderful tool which enables you to know when someone reads your email. If you are going to read it, respond.
Customizable to every need
The customer service from the team is beyond exceptional. Best ever.
Puntos a favor
It is so adaptable. We could add fields we needed. We could add branding. Canned responses. It allows for tickets created by phone, email and social media.
Puntos en contra
It is difficult to set up but the team is very helpful.
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas
Precios de HappyFox
Precios de HappyFox
Compara las alternativas según la relación calidad-precio
Compara las alternativas
Funciones de HappyFox
Funciones de HappyFox
Compara con las alternativas según la valoración de características
Compara las alternativas
Categorías
Categorías
Preguntas frecuentes sobre HappyFox
Preguntas frecuentes sobre HappyFox
He aquí algunas preguntas frecuentes sobre HappyFox.
P. ¿Qué tipo de planes de precios ofrece HappyFox?
HappyFox ofrece los siguientes planes de precios:
A partir de: USD 29.00/mes
Modelo de precios: Suscripción
Prueba gratis: Disponible
P. ¿Cuáles son las características principales de HappyFox?
No tenemos información sobre las características de HappyFox
P. ¿Quiénes son los usuarios habituales de HappyFox?
Los clientes habituales de HappyFox son:
Empresas pequeñas, Empresas Grandes, Administraciones públicas, Sin ánimo de lucro, Trabajadores autónomos, Empresas medianas
P. ¿Qué idiomas admite HappyFox?
HappyFox admite los siguientes idiomas:
Alemán, Checo, Chino (simplificado), Chino (tradicional), Coreano, Danés, Español, Francés, Húngaro, Inglés, Italiano, Japonés, Neerlandés, Noruego, Polaco, Portugués, Ruso, Sueco, Tailandés, Turco, Ucraniano, Árabe
P. ¿Qué tipo de planes de precios ofrece HappyFox?
HappyFox cuenta con los siguientes planes de precios:
Suscripción
P. ¿HappyFox es compatible con dispositivos móviles?
HappyFox admite los siguientes dispositivos:
Android, iPhone, iPad
P. ¿Con qué otras aplicaciones se integra HappyFox?
HappyFox se integra con las siguientes aplicaciones:
Batchbook, Clearlogin, Customer Thermometer, HappyFox Chat, Help Desk Migration, HelpOnClick, LogMeIn Rescue, ProjectManager.com, Slack, Zoho SalesIQ
P. ¿Qué tipo de asistencia ofrece HappyFox?
HappyFox ofrece las siguientes opciones de asistencia:
Preguntas frecuentes, Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo
