SupportCenter Plus es una aplicación de CRM basada en la web y una herramienta de asistencia al cliente que permite a las organizaciones administrar de manera efectiva los casos de atención al cliente, sus cuentas e información de contacto, los contratos de servicio y, en el proceso, proporcionarle una experiencia superior. Te permite administrar contratos de servicios múltiples y planes de asistencia relacionados para atender a tus clientes a tiempo y facturar en consecuencia. El portal de autoservicio y permite a sus clientes enviar recibos, rastrearlos, buscar en la base de conocimientos y elaborar informes.
Puntos a favor
Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use. It also offers account and contact management with request tracking and automation. You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards. Mobile access is also supported with multi-language support for those whose native language is not english with additional add-ons and integrations.
Puntos en contra
Despite of whatever service they offer the prices are too much high for support representatives and business units etc. The prices for their add-ons are also very high. No type of virtual assistants or API’s or chatbots are not their. Custom replies cannot be assigned to a ticket.Their customer support time is satisfactory. It is not terribly intuitive but it needs HTML email and it would be nice if the automatically generated emails would be little prettier.
Puntos a favor
Very easy to use and to admin the product, many feature and its a futuristic product that need to be use. very helpful.
Puntos en contra
The product is a complete one and all what I need has on it, don't change folks, continu your hard working.
Notification screen reminds me a social network message. That's good.
Puntos a favor
Lots of features. This is a super loaded solution for companies of any size. Self Service Portal, Knowledge Base, KPI's, Reports and dashboards. Easy to implement,
Puntos a favor
Manage correctly inserting all correctcs data (servers, groups, etc) is really a complete ticketing software that can be used for respect ITIL process systems
Puntos en contra
Probably because was not configure correctly, anywhere receive continue email about ticket is really a noise ...
Puntos a favor
The ability to track and manage customer emails as tickets makes it that much easier to manage your calls. The reports we can pull based on Technician, user or problem is phenomenal.
Puntos en contra
You will need to have some form of training otherwise you will get lost. Other than that, there are hardly any cons.
He aquí algunas preguntas frecuentes sobre ManageEngine SupportCenter Plus.
ManageEngine SupportCenter Plus ofrece los siguientes planes de precios:
A partir de: USD 495.00
Modelo de precios: Gratis, Suscripción
Prueba gratis: Disponible
No tenemos información sobre las características de ManageEngine SupportCenter Plus
Los clientes habituales de ManageEngine SupportCenter Plus son:
Trabajadores autónomos, Empresas Grandes, Empresas medianas, Empresas pequeñas
ManageEngine SupportCenter Plus admite los siguientes idiomas:
Chino (simplificado), Neerlandés, Inglés, Francés, Alemán, Italiano, Japonés, Polaco, Portugués, Ruso, Español, Sueco
ManageEngine SupportCenter Plus cuenta con los siguientes planes de precios:
Gratis, Suscripción
ManageEngine SupportCenter Plus admite los siguientes dispositivos:
Android, iPhone
ManageEngine SupportCenter Plus se integra con las siguientes aplicaciones:
Zoho Analytics
ManageEngine SupportCenter Plus ofrece las siguientes opciones de asistencia:
Preguntas frecuentes, Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo
