Accelo

Accelo

Software de automatización para todas las empresas de servicios profesionales.

4.4/5 (133 opiniones)

Información general sobre Accelo

¿Qué es Accelo?

Accelo combina las necesidades clave de ventas, gestión de proyectos, retenciones, tickets de servicio y colaboración en una plataforma para pequeñas y medianas empresas de servicios. También facilita la asignación de trabajo, el seguimiento del progreso, la visualización de presupuestos y la rentabilidad en tiempo real. Accelo te ayuda a informarte en profundidad del rendimiento de tu negocio para que puedas seguir ofreciendo un servicio excelente.

Módulos

Clientes y contactos: una base de datos de clientes potente, pero fácil de usar, que te permite ver toda la correspondencia, ventas, trabajo y facturas de clientes de forma rápida y sencilla.

Ventas y marketing: vende a tus clientes potenciales y habituales y gestiona el proceso de venta y oferta. Es rápido, fácil de usar y ha sido diseñado para vendedores profesionales.

Trabajos y proyectos: seguimiento de trabajos con todas las funciones y gestión de proyectos. Un módulo que gestiona la flexibilidad que necesitan los profesionales de servicios. Gestiona proyectos, presupuestos, tiempo y tareas con confianza y facilidad, todo en un solo lugar.

Problemas y servicio: brinda un servicio y asistencia excepcionales con un sistema integrado que te permite ver la imagen completa de la relación con el cliente.

Contratos y retenciones: ¿tienes retenciones o contratos de servicio con clientes? Acaba con los problemas de facturación y creación de informes con el módulo de contratos y retenciones, que vincula el trabajo y las hojas de tiempo a los contratos de forma automática.

Facturas y pagos: crea fácilmente facturas de trabajos, problemas de servicio, contratos y hojas de tiempo y cobra por todo el trabajo que haces. También puedes sincronizar facturas a tu solución de contabilidad principal al instante.

Tareas, programación y hojas de tiempo: para ayudarte a hacer las cosas, Accelo ha integrado el seguimiento de tareas, la programación de proyectos y las hojas de tiempo; todo lo que tu equipo necesita para administrar el tiempo, el trabajo y los plazos de entrega.

Correo electrónico, notas y colaboración: Accelo almacena automáticamente correos electrónicos, documentos, notas de reuniones y más en el registro de la venta, el proyecto, el problema del servicio o el perfil del cliente para que puedas encontrar fácilmente la información importante.

Portal del cliente: brinda acceso a tus clientes en horario ininterrumpido. Ofrece acceso a su proyecto, contrato, servicio e información de cuenta para mejorar la transparencia y los niveles de servicio y ayudar a los clientes.

Campañas de marketing por correo electrónico directo: envía campañas de correo electrónico a tus clientes directamente desde Accelo.

Información general sobre Accelo

Precio

A partir de
USD 39.00/mes

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de Accelo

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Australia, Canadá, Europa, Alemania, Reino Unido, Estados Unidos
Idiomas admitidos
Inglés

Capturas de pantalla

Captura de pantalla de Accelo: Activity Stream
Captura de pantalla de Accelo: Activity Stream Captura de pantalla de Accelo: Company Dashboard Captura de pantalla de Accelo: Sale Dashboard Captura de pantalla de Accelo: Project Dashboard Captura de pantalla de Accelo: Sales Captura de pantalla de Accelo: Project Overview Captura de pantalla de Accelo: Inbox Captura de pantalla de Accelo: Task Board Captura de pantalla de Accelo: Sale Overview

Opiniones de Accelo

Opiniones de Accelo

Calificación general
4.4
/
5
Excelente
77

Muy bien
44

Normal
7

Pobre
2

Malo
3

Relación calidad-precio
4.3
Funciones
4.4
Facilidad de uso
4.1
Asistencia al cliente
4.4
91% Un ha recomendado esta aplicación
Meredith C.

The Best CRM!

We've centralized several different services into a single place with Accelo streamlining our work and eliminating loss of data.


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Christine S.

Product Analyzer

I enjoyed working with both the Tech and Sales reps. The tech rep was awesome in answering any questions I had at any one time. We did several webinars where the tech and I worked through questions/issues I was having. They have great learning videos, and although I wasn't a part of it, they had a good setup and training program for the end user I was recommending them to. Not once was I told that I was asking too much and would need to purchase before getting answers.


Traducir con Google
Anna G.

The most cost-effective tool for managing large scale projects.

Accelo is a service that has allowed me to achieve very important objectives for our organization, its integration to CRM system is excellent for us to manage different projects, its agility and productivity is what has allowed us to obtain very favorable results in the last years. It offers a very customizable system to use effectively in the problems that users require to solve, I have several years using this software and it has given me an extraordinary experience, it is available at a very accessible price for everyone, it really is an excellent software and I recommend it very much.


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Daniel D.

Run away! Terrible quality updates and the worst customer service. False advertising of...

The first reason we chose AffinityLive, now Accelo due to what was a great set of tutorials and video demos.
We requested a live demo as they offer on their site however we we're keen to do a live demo and paid for a single subscription for a month so we could start trialling it until our request for a demo was requested. The front line tech I spoke to said I was ineligable for a demo as I had already purchased the product. The training videos are ancient or totally missing large parts of the product as they update so much so frequently its almost a new product every few weeks....
We we're flat out refused any demo despite it being advertised on their site.
The actual product was nothing like the demo video so a live demo really would have helped us get off to a flying start.
The second reason we committed to an early purchase in good faith that a live demo would be provided, was because it advertised integrations with Kaseya and Maxfocus that I was later told by both those businesses and staff at Accelo no longer worked. They are still advertised on the page despite my multiple complaints about the false advertising (Maxfocus has been Logic now for 6 months and they still advertise the integration on their homepage).

Our account manager spoke to us three times in 14 months. Once when we had complaints about the lack of a demo which he also refused and then again to help us cancel our subscription, then one more time when they took a payment a month after we had cancelled our subscription and requested a refund....

Staff have no idea about their own product as it changes so drastically so often.

A huge billing overhaul left us unable to invoice for three weeks! This was the final straw for us.

We organised an export of most of our data (about 10 different exports required) but had missed the time on projects, we requested a copy of this data but they had deleted it all just three weeks later and were unable/unwilling to provide any policy document on data retention.

The CEO is the rudest person I've ever spoken to. All sorts of threats about the first amendment despite me being Australian, them having an Australian office and being bound by Australian consumer law.

The product is useless out of the box unless you purchase every premium and module they have. We were paying around $450AU each month for 2 techs!

We're now using Atera at $89 per tech with integrated RMM with unlimited endpoints! Staff are amazing! couldnt be happier!


Traducir con Google
Susie S.

Game Changer for our Professional Services Company

The implementation support was excellent. They really worked with us to configure Accelo to meet our business needs. The tool meets 90-95% of our needs, and they continue to improve upon it. Their support team is one of the best we have seen (we have used many products over the years).


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Meredith C.
Sector: Servicios financieros
Tamaño de la empresa: 2-10 empleados
Traducir a español

The Best CRM!

Software usado A diario durante 6-12 meses
Revisado el 6/11/2019
Fuente de la reseña: Capterra

We've centralized several different services into a single place with Accelo streamlining our work and eliminating loss of data.

Puntos a favor

Ease of use, completely customizable, thoughtful and useful features!

Puntos en contra

I wish I would have found it so much earlier than I did!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Christine S.
Sector: Arquitectura y planificación
Tamaño de la empresa: 2-10 empleados
Traducir a español

Product Analyzer

Software usado Otro durante Prueba gratis
Revisado el 7/5/2019
Fuente de la reseña: Capterra

I enjoyed working with both the Tech and Sales reps. The tech rep was awesome in answering any questions I had at any one time. We did several webinars where the tech and I worked through questions/issues I was having. They have great learning videos, and although I wasn't a part of it, they had a good setup and training program for the end user I was recommending them to. Not once was I told that I was asking too much and would need to purchase before getting answers.

Puntos a favor

I loved the analytics of this product. I was demoing several products for a client that was looking for a PM software that handled a lot of their issues. This software fit the bill. They let me demo it for over 2 months, as I also had a full time job at the time that interfered with my daily testing/playing time with it.

Puntos en contra

I pick up new software fairly easy. I did have a major learning curve with this software. But once I got over that it was smooth sailing from there on out.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Anna G.
Sector: Tecnología y servicios de la información
Tamaño de la empresa: 51-200 empleados
Traducir a español

The most cost-effective tool for managing large scale projects.

Software usado Semanalmente durante Más de un año
Revisado el 18/4/2020
Fuente de la reseña: Capterra

Accelo is a service that has allowed me to achieve very important objectives for our organization, its integration to CRM system is excellent for us to manage different projects, its agility and productivity is what has allowed us to obtain very favorable results in the last years. It offers a very customizable system to use effectively in the problems that users require to solve, I have several years using this software and it has given me an extraordinary experience, it is available at a very accessible price for everyone, it really is an excellent software and I recommend it very much.

Puntos a favor

I love working with Accelo because it is a very accessible service for my company, its high performance allows us to manage projects with high performance and my team loves it because of how convenient it is, the tool is available to access from Windows and Android. One factor that makes this software ideal for anyone even without technical knowledge is that it has excellent training available for inexperienced people, its high customization and its wide interface make an excellent experience that motivates people to want to work with this software every day at all times.

Puntos en contra

The software has constant updates which is an advantage and disadvantage at the same time to work, the main advantage is that it keeps all your system updated to the most innovative technology and the disadvantage is that for people to adapt to the software makes this very challenging because of the constant changes that are seen.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 9.0/10

Daniel D.
Traducir a español

Run away! Terrible quality updates and the worst customer service. False advertising of integrations

Revisado el 15/10/2016
Fuente de la reseña: Capterra

The first reason we chose AffinityLive, now Accelo due to what was a great set of tutorials and video demos.
We requested a live demo as they offer on their site however we we're keen to do a live demo and paid for a single subscription for a month so we could start trialling it until our request for a demo was requested. The front line tech I spoke to said I was ineligable for a demo as I had already purchased the product. The training videos are ancient or totally missing large parts of the product as they update so much so frequently its almost a new product every few weeks....
We we're flat out refused any demo despite it being advertised on their site.
The actual product was nothing like the demo video so a live demo really would have helped us get off to a flying start.
The second reason we committed to an early purchase in good faith that a live demo would be provided, was because it advertised integrations with Kaseya and Maxfocus that I was later told by both those businesses and staff at Accelo no longer worked. They are still advertised on the page despite my multiple complaints about the false advertising (Maxfocus has been Logic now for 6 months and they still advertise the integration on their homepage).

Our account manager spoke to us three times in 14 months. Once when we had complaints about the lack of a demo which he also refused and then again to help us cancel our subscription, then one more time when they took a payment a month after we had cancelled our subscription and requested a refund....

Staff have no idea about their own product as it changes so drastically so often.

A huge billing overhaul left us unable to invoice for three weeks! This was the final straw for us.

We organised an export of most of our data (about 10 different exports required) but had missed the time on projects, we requested a copy of this data but they had deleted it all just three weeks later and were unable/unwilling to provide any policy document on data retention.

The CEO is the rudest person I've ever spoken to. All sorts of threats about the first amendment despite me being Australian, them having an Australian office and being bound by Australian consumer law.

The product is useless out of the box unless you purchase every premium and module they have. We were paying around $450AU each month for 2 techs!

We're now using Atera at $89 per tech with integrated RMM with unlimited endpoints! Staff are amazing! couldnt be happier!

Traducir a español

Respuesta de Accelo

Daniel was obviously quite upset when he wrote this review. Unfortunately, it didn't represent reality at the time or since.

Daniel's claim re: continuing to charge him and take payment after cancellation is mistaken, which he subsequently admitted:
"My apologies, we're using Xero and it had lined up a debit with Accelo instead of the correct payment."

Daniel's claim re: the CEO issuing threats is also mistaken. The only one making threats in the interaction between Daniel and Accelo was Daniel - he threatened to take legal action by specific deadlines if we didn't change our website: "Please remove the false advertising within 2 weeks.. or I will lodge my original claim with fair trading". We politely declined to modify our speech to fit with his (incorrect) opinions and reminded him that as a US company we have rights to free speech.

While it is a shame that Accelo wasn't able to help Daniel's business, this review is not fair or accurate by the reviewers private admissions.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Susie S.
Sector: Contabilidad
Tamaño de la empresa: 2-10 empleados
Traducir a español

Game Changer for our Professional Services Company

Software usado A diario durante 6-12 meses
Revisado el 12/2/2020
Fuente de la reseña: Capterra

The implementation support was excellent. They really worked with us to configure Accelo to meet our business needs. The tool meets 90-95% of our needs, and they continue to improve upon it. Their support team is one of the best we have seen (we have used many products over the years).

Puntos a favor

Accelo provides a CRM, sales funnel, statements of work (quoting), active work (projects and ongoing), time tracking and invoicing -- all in one fully integrated platform. The tool is quite user-friendly if set up properly for your business.

Puntos en contra

The integration with QuickBooks Online needs some additional features.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Recomendación de usuario
8.5/10
Basado en 133 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Accelo

Precios de Accelo

A partir de
USD 39.00/mes
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4.3/5
Basado en 133 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Accelo

Funciones de Accelo

API
Creación de informes y estadísticas
Diagramas de Gantt
Gestión de proyectos
Gestión de tareas
Herramientas de colaboración
Hojas de control de horas
Integración de terceros
Interfaz para arrastrar y soltar
Notificaciones automáticas
Panel de actividades
Planificación de proyectos
Priorización
Proyecciones
Seguimiento de actividades
Seguimiento de horas de proyecto
Seguimiento de tareas
Seguimiento del avance
Seguimiento del proyecto
Varios proyectos
Funciones
4.4/5
Basado en 133 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre Accelo

Preguntas frecuentes sobre Accelo

He aquí algunas preguntas frecuentes sobre Accelo.

P. ¿Qué tipo de planes de precios ofrece Accelo?

Accelo ofrece los siguientes planes de precios:

A partir de: USD 39.00/mes

Modelo de precios: Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de Accelo?

No tenemos información sobre las características de Accelo

P. ¿Quiénes son los usuarios habituales de Accelo?

Los clientes habituales de Accelo son:

Trabajadores autónomos, Empresas medianas, Sin ánimo de lucro, Administraciones públicas, Empresas pequeñas

P. ¿Qué idiomas admite Accelo?

Accelo admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece Accelo?

Accelo cuenta con los siguientes planes de precios:

Suscripción

P. ¿Accelo es compatible con dispositivos móviles?

Accelo admite los siguientes dispositivos:

Android, iPhone

P. ¿Con qué otras aplicaciones se integra Accelo?

Accelo se integra con las siguientes aplicaciones:

Campaign Monitor, HubSpot CRM, HubSpot Marketing, Mailchimp, QuickBooks, QuickBooks Online, Saasu, SharpSpring, Stripe, Xero

P. ¿Qué tipo de asistencia ofrece Accelo?

Accelo ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo