Online customer relationship management solution
4.3/5 (3452 opiniones)-- Microsoft Dynamics CRM offers the power of choice in deployment. You can implement in the cloud, on-premises, or have your solution privately hosted by one of our partners. You can even change your deployment type, if the need arises.
-- With Microsoft Dynamics CRM Online, you are able to scale the number of users up or down, based on your business requirements.
-- The Microsoft Dynamics CRM Online architecture provides customers with complete autonomy over how they operate, manage, configure, and secure their CRM solution.
-- Customer and user administration features are designed to increase self-reliance. Customers have complete control over all aspects of data structure, user experience, business intelligence, and business process management.
-- Microsoft’s considerable operational expertise and investment in cloud services deliver peace of mind.
-- Microsoft offers a global data center footprint with facilities located throughout the world that are managed and operated directly by Microsoft.
-- Many aspects of the Microsoft Dynamics CRM Online system are configured in a redundant manner to eliminate single points of failure.
-- Microsoft provides 99.9% uptime with one of the industry’s only financially backed service level agreements (SLA).
Puntos a favor
what I like the most when working is the cleanness of its interfaces as the programs to be executed are shown
Puntos en contra
to what my personal experience refers after having several hours working, it takes a while to execute a work
Dynamics enables firms to join the current advanced period, and this cultivates the procedure of basic leadership, and encourage development. With Dynamics, it is anything but difficult to foresee the customers needs, and this empowers firms to get ready satisfactorily on the most proficient method to manage their clients. Elements is a simple to utilize apparatus, which is ingenious and rich. I cherish Dynamics capacities and abilities.
Puntos a favor
Simple to utilize, not costly, and easy to explore.
Reconciliation with Outlook accessible for messaging. Its layouts are exceptionally helpful for comunicate news or tips to a business group. Coordination with other Microsoft items is extraordinary as well.
Simple to redo, even a non-specialized individual can make new contacts, accounts,etc will be simple with Dynamics, no programming learning required.
Client support is great with the FAQ and choices that are truly required.
I can mass information to One Drive and access it synchronized with my work area.
On the off chance that you make passages in a spot with no web, all information will be synchronized once web association is built up.
It has a ton of additional items.
The portable application is valuable for checking reports or access information when visiting clients or not before a work station.
This CRM configuration permits compose all customers by classifications and access them quick and simple and recollect the customer history or significant things of the last contact or visit.
All capacities you need are effectively accessible with a tick or contact.
There are applications accessible for Android, iOS and Windows Phone.
Puntos en contra
It has issues when an update is discharged.
Isn't easy to use for new clients or learners.
Requires a long customization to begin running
Sign in portable application is excessively moderate. An excess of reaction time.
Unreasonable windows, tabs and screens can make it hard to first time clients. It needs a superior menu.
It just backings Internet Explorer based programs.
Somewhat moderate to information input if not tweaked, numerous fields not by any stretch of the imagination required.
Sessions break is a bulky issue. Despite the fact that it might be vital for security I don't care for it in light of the fact that multiple occasions a conversing with a client takes quite a while and it's, significant.
Poor and troublesome joining with Gmail might be an issue.
No visit effectively accessible.
It's moderate to spare information since it's cloud based. It relies upon web speed.
Microsoft Dynamics works the same the businesses works, if it comes to management it draws charts when needed, it provides accurate data to deeply analyses it and filters makes it easier to get the exact data which we want. Integration with Office 360, Sharepoint and Office Online which is the coolest part. The deployment was much easy as the cost of license and deployment was very low from any other competitor of Dynamics in the market. So it was a great experience to get familiar with Microsoft Dynamics and use it instead of using five to ten different apps to manage the same task. I will suggest everyone who is searching for the best CRM/ERP because nothing is better then Dynamics. I am very happy with the overall experience of Dynamics.
Puntos a favor
Everything in one place such as Sales, Marketing, Finance, Field service, Customer Service, Operations and the automation which is not available in other products that are in the market right now. Most likable thing is customer support of Dynamics which I didn't see any other ERP or CRM team provide. It enables me in a real sense to be productive, intelligent in decisions and it was very very easy to adopt. Accessing and managing from PC, Mobile or a Web Browser makes it more accessible and more powerful. The look and feel (Controls/features/UI) for a different kind of user is another best thing which makes it standout. Both Enterprise and Business edition are fantastic when it comes to their design and functionalities, and the integrations with office 365 and other social apps give a lot more control and features and security which no any other CRM or ERP can, that's why I love it.
Puntos en contra
It looks and feels kinda mashup of Microsoft Word, Outlook, Excel, etc then it's a bit difficult to use it with ease at the start, so the knowledge curve for the first time Microsoft product user is a little slower and challenging for the first time for the user who is not familiar with other microsoft products.
Puntos a favor
1296/5000
Like any CRM software, Microsoft Dynamics 365 allows your company to share communications, leads and opportunities to make the most of your team's time and effort. I particularly appreciate the integration with MS Outlook, although the plug-in is still a bit hard and significantly slows down performance.
Integration with the complete package of Microsoft products. Level of customization and integration in third-party applications. The variety of different business line modules allows you to be used by many more people / departments than ever before. The integration of LinkedIn has made the collection of Sales Analysis much easier and has accelerated my ability to find references and presentations for new businesses. The integration of Outlook is also simple and easy to use and allows the tracking of all communications within the Sales module with a click of a button.
What I like most is that I can track so many things in one place for my clients. I can see all the previous contacts, both by myself and by others. It is a place for all the documents, able to keep track of the completed tasks, the history of the client, etc.
Out of the box, the system is ready to go, so if you have never used a CRM before, you can start using it directly. It is very easy to import data using Excel templates generated by Dynamics so that it does not start completely from the beginning.
The system is also very easy to customize without the need of any programming knowledge.
Puntos en contra
A single contact record can not be associated with more than one company.
Many of our clients manage multiple sites, so we have many duplicate contacts.
Users often find the system frustrating when it does not work, it can be slow, there are problems with it working on Edge, and there are limits to the available customizations.
The connector of Outlook is difficult to use, we have downloaded it with mixed success, sometimes decreasing the perspective at unusable speeds and others that are not reliable to use.
Although personalization has come a long way since the first versions, there are still some things that could be useful, such as the possibility of accumulating opportunities from secondary accounts in the main account registry.
Opportunity totals can be easily accumulated, but not the actual opportunity list.
Licenses are limited to full access or read only, something in between would be useful too.
You can not see the exact amount of data stored in your entities.
This is a big problem if Dynamics 365 only offers a limited amount of storage in the cloud by CRM. For example, I believe that the first limit of memory beings in the cloud is 10 GB for entry-level CRM users.
Like us, we have a lot of integration data and add-ons, which would be very nice to understand the amount of data that.
It is not customizable for our commercial use. It is not a product as effective as something built for our commercial needs, like the Megaphone.
Our sales process has improve and the processing time has been reduced for all orders. Dynamics has empower our sales team to make right decisions, they feel equipped with all necessary information. We are able to create better visibility for everyone and work sales performance management.
Puntos a favor
Reporting is made very easy with Dynamics, there are so many inbuilt templates for report and dashboard which can serve most of the needs. Our Sales flow has improve with Dynamic in place with better lead management. Sales team is most benefited as they feel equipped with the necessary information and they achieve better results. Page layout is very user friendly for all records, like opportunity, quote, account. The support team is very prompt and helpful, with their help you can use Dynamics to the best of it capabilities.
Puntos en contra
The only thing that I come across is, inline edit capability is not available in the reports. Apart I am very happy and satisfied using Dynamics
Dynamics 365 Plan 1: $115 per user/month
Dynamics 365 Plan 2: From $210 per user/month
Team Members Enterprise edition: $10 per user/month
- Ongoing application monitoring and maintenance
- Quickly deploy and add users at a moment’s notice
- New versions or updates to the software are easily distributed
- Affordable solution with flexible payment options
He aquí algunas preguntas frecuentes sobre Microsoft Dynamics CRM.
Microsoft Dynamics CRM ofrece los siguientes planes de precios:
A partir de: USD 10.00/mes
Modelo de precios: Suscripción
Prueba gratis: No disponible
Dynamics 365 Plan 1: $115 per user/month
Dynamics 365 Plan 2: From $210 per user/month
Team Members Enterprise edition: $10 per user/month
Microsoft Dynamics CRM ofrece las siguientes características:
Los clientes habituales de Microsoft Dynamics CRM son:
Trabajadores autónomos, Empresas Grandes, Empresas medianas, Empresas pequeñas
Microsoft Dynamics CRM admite los siguientes idiomas:
Árabe, Chino (simplificado), Chino (tradicional), Danés, Neerlandés, Inglés, Finés, Francés, Alemán, Hebreo, Italiano, Japonés, Coreano, Noruego, Polaco, Portugués, Ruso, Español, Sueco, Turco
Microsoft Dynamics CRM cuenta con los siguientes planes de precios:
Suscripción
Microsoft Dynamics CRM admite los siguientes dispositivos:
Android, iPad
Microsoft Dynamics CRM se integra con las siguientes aplicaciones:
3CLogic, AnytimeCollect, Customer Thermometer, Five9, OneSpan Sign, Pardot, Sitecore, Vivocha, Vocalcom, WhosOn
Microsoft Dynamics CRM ofrece las siguientes opciones de asistencia:
Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica
execution of programs for the area to which I perform