When I Work

When I Work

Programación del personal, seguimiento del tiempo, comunicación y asistencia.

4.5/5 (802 opiniones)

Información general sobre When I Work

¿Qué es When I Work?

When I Work ayuda a programar y comunicarse fácilmente con los empleados. Las funciones de When I Work incluyen envío de los horarios al personal mediante mensajes de texto. Los mensajes de texto bidireccionales permiten a los empleados aceptar turnos abiertos y solicitar su horario por mensaje de texto. Activa la asistencia para que los empleados usen el reloj registrador móvil para fichar su tiempo con su smartphone o establece un iPad como terminal. Observa fácilmente desde qué ubicación en el mapa fichan su tiempo los empleados. Después de revisar las hojas de horas, puedes aprobarlas con un clic.

When I Work es una herramienta perfecta para propietarios de pequeñas empresas, gerentes de operaciones, gerentes de recursos humanos o cualquier persona que administre planificaciones horarias.

Información general sobre When I Work

Precio

A partir de
USD 1.50/mes

Opciones de precios

Prueba gratis
Gratis
Suscripción
Relación calidad-precio

Funciones de When I Work

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Australia, Canadá, Europa, Reino Unido, Estados Unidos
Idiomas admitidos
Inglés

Capturas de pantalla

Captura de pantalla de When I Work: Business owners spend way too much time on employee scheduling because they’re stuck using programs like Excel, or even worse— a pencil and paper. Employee scheduling software can help you build your schedule for the week in as little as 15 minutes.
Captura de pantalla de When I Work: Business owners spend way too much time on employee scheduling because they’re stuck using programs like Excel, or even worse— a pencil and paper. Employee scheduling software can help you build your schedule for the week in as little as 15 minutes. Captura de pantalla de When I Work: Your business goes beyond your desk. So should your employee scheduling software. Employee scheduling apps for iPhone and Android help you and your employees manage the schedule while on the go. Captura de pantalla de When I Work: Fine tune the schedule while on-the-go. Schedule shifts, notify staff and simplify scheduling. Captura de pantalla de When I Work: Create next weeks schedule in minutes! Captura de pantalla de When I Work: Communication between managers and employees doesn’t need to be messy or difficult. Team Messaging from When I Work helps you ensure that everyone on your team is in lockstep at all times, no matter where they are. Captura de pantalla de When I Work: Staff acknowledge their shifts to let managers know they've been seen Captura de pantalla de When I Work: Employee hourly pay rates can be added and edited Captura de pantalla de When I Work: We currently offer seamless integrations with these platforms. Captura de pantalla de When I Work: Staff can clock in, make time-off requests, update their availability and chat with coworkers all from their mobile phone! Captura de pantalla de When I Work: Schedule Staff from your iPhone, Android phone for desktop

Opiniones de When I Work

Opiniones de When I Work

Calificación general
4.5
/
5
Excelente
505

Muy bien
221

Normal
51

Pobre
16

Malo
9

Relación calidad-precio
4.5
Funciones
4.3
Facilidad de uso
4.5
Asistencia al cliente
4.5
91% Un ha recomendado esta aplicación
Trish C.

Great software for teams of all sizes

I've been using this software for 5 years, first as an employee then as an employer. Ease of use for both parties is fantastic and it's well worth paying for to save the time. When I change places of business, if I have a choice, I will choose When I Work again and again.


Traducir con Google
Sarah C.

Takes the work out of scheduling

We have been incredibly happy with the program. We went from spending 8-10 hours scheduling each month to 1-2


Traducir con Google
Rachel J.

Easiest Software to Make Schedules


Traducir con Google
Usuario verificado

Deceptive billing practices

The software is okay. The program usually does what it should when it is not glitching. After 3+ years of using this product, it came to my attention that we were being overcharged every month. When I contacted customer service, they were unwilling to offer any solution, rather than explaining their confusing billing style. Not even a credit of any sort. The software sells you "user spots" in increments of ten. For a smaller business, there is a big difference between 10 and 20. So, if you have 11 employees, you need to pay for 20. How does that make sense? Even when we had less than 10 employees, we were being charged for 20. Please explain to me how that is not stealing? Their whole system is very confusing. I will be moving on to a new system because I am not satisfied with the customer service I received.


Traducir con Google
Erin M.

Scheduling made simple

Overall we have loved using When I Work. It makes scheduling seamless and reduces the amount of time we spend on employee schedules. We also really love the reminders and text alerts as it makes it easy to communicate with our team quickly when things change.


Traducir con Google
Trish C.
Sector: Veterinaria
Tamaño de la empresa: 2-10 empleados
Traducir a español

Great software for teams of all sizes

Software usado Semanalmente durante Más de dos años
Revisado el 25/7/2019
Fuente de la reseña: Capterra

I've been using this software for 5 years, first as an employee then as an employer. Ease of use for both parties is fantastic and it's well worth paying for to save the time. When I change places of business, if I have a choice, I will choose When I Work again and again.

Puntos a favor

- Shift templates, makes scheduling a lot easier
- The ability to copy and paste any shift, even faster than clicking and choosing
- Simple to add and remove employees
- App is fairly easy to use
- Time clock is awesome, easy to use

Puntos en contra

- Looking at the full staff schedule on a particular day can be tedious.
- For those making schedules, it's so much easier to do on a computer
- In order to have a printed schedule, it downloads the PDF which you then have to print. I wish this printed right off the website.

Traducir a español

Respuesta de When I Work

Hi Trish,

Thank you for taking the time to review When I Work, and your feedback is appreciated! We are always looking for ways to make improvements and appreciate users like you that provide feedback so we can enhance and improve When I Work!

Best,
Amanda

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Sarah C.
Sector: Vino y licores
Tamaño de la empresa: 201-500 empleados
Traducir a español

Takes the work out of scheduling

Software usado A diario durante Más de un año
Revisado el 18/11/2019
Fuente de la reseña: Capterra

We have been incredibly happy with the program. We went from spending 8-10 hours scheduling each month to 1-2

Puntos a favor

It is incredibly easy for both the employee to enter their availability and the manager to appropriately schedule. We love that we cant schedule somebody if they mark themselves unavailable, avoids confusion and holds the employee accountable

Puntos en contra

The inability to attach files to an email

Traducir a español

Respuesta de When I Work

Hi Sarah,

Anna here from When I Work Customer Care. Thank you for taking a minute to leave us a review! I definitely understand how the ability to attach a file to a group email could improve When I Work. We have just released a new feature called Document Storage that your team may be interested in. I've linked an article that outlines the feature below.

https://help.wheniwork.com/articles/document-storage-release-notes/

Thanks again for leaving us a review. We're happy to hear that When I Work is saving you time and preventing confusion. If you have any questions or concerns, please let us know at https://help.wheniwork.com/submit-a-ticket/.

Have a great day,
Anna

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Rachel J.
Sector: Películas y largometrajes
Tamaño de la empresa: 2-10 empleados
Traducir a español

Easiest Software to Make Schedules

Software usado Otro durante Más de un año
Revisado el 3/5/2020
Fuente de la reseña: Capterra

Puntos a favor

I used quite a bit of scheduler software in the past. I'm really skilled at using Kronos for 100+ employees but on a smaller scale with my small business I love the functionality of "When I Work". It works on all platforms and notifies my employees when they are scheduled or if things get shifted around. Love that it also has a picture display of each employee. It these little touches that keep me coming back from more. Love it!

Puntos en contra

To be honest, with the ease of use and easy access of the user interface, I have no complaints about this app and would recommend it to any small business owner out there. I will continue to use this long term for my business.

Traducir a español

Respuesta de When I Work

Hi Rachel -

Thank you so much for taking the time to share such a lovely review with us!

We're thrilled to hear features like shift reminders and schedule notifications are so helpful for both you and your employees.

Again, thank you so much for the lovely review!

Kindly,
Adrianne

Desglose por calificación

Facilidad de uso

Probabilidad de recomendación: 10.0/10

Usuario verificado
Sector: Administración educativa
Tamaño de la empresa: 2-10 empleados
Traducir a español

Deceptive billing practices

Software usado Semanalmente durante Más de dos años
Revisado el 17/2/2020
Fuente de la reseña: Capterra

The software is okay. The program usually does what it should when it is not glitching. After 3+ years of using this product, it came to my attention that we were being overcharged every month. When I contacted customer service, they were unwilling to offer any solution, rather than explaining their confusing billing style. Not even a credit of any sort. The software sells you "user spots" in increments of ten. For a smaller business, there is a big difference between 10 and 20. So, if you have 11 employees, you need to pay for 20. How does that make sense? Even when we had less than 10 employees, we were being charged for 20. Please explain to me how that is not stealing? Their whole system is very confusing. I will be moving on to a new system because I am not satisfied with the customer service I received.

Puntos a favor

It does what it is supposed to - enables us to schedule employees, notify them of their shifts, sends us a text when someone did not clock in or out.

Puntos en contra

Their billing practices are very deceptive and not user friendly. They sell you "user spots" in increments of 10. It is very confusing how to downgrade but very easy to upgrade. I urge every customer who uses this program to check their billing to see what they are being charged for. Customer service is not helpful and seems like they are not interested in providing good customer service.

Traducir a español

Respuesta de When I Work

Hello -

Thanks for taking a moment to share some feedback with us.

I'm glad to hear that the software was meeting your needs for your workplace.

I'm sorry for any confusion around our billing processes. Billing is based on spots purchased, not necessarily spots in use. I can see how that may have been confusing, I'm sorry about that. User spots are offered in increments of 10. Allowing the option to select a quantity of 10 is a way to fit many different businesses needs. We've found that offering increments of 10 spots ensures plenty of room for growth before needing to make any billing changes again.

I can see how having a lower increment may be helpful and really appreciate you taking the time to share this feedback.

If you have any additional questions or would like to discuss this further, feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/

Kindly,
Adrianne

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 2.0/10

Erin M.
Sector: Alimentación y bebidas
Tamaño de la empresa: 13-50 empleados
Traducir a español

Scheduling made simple

Software usado A diario durante Más de un año
Revisado el 16/3/2020
Fuente de la reseña: Capterra

Overall we have loved using When I Work. It makes scheduling seamless and reduces the amount of time we spend on employee schedules. We also really love the reminders and text alerts as it makes it easy to communicate with our team quickly when things change.

Puntos a favor

When I Work is so easy to use, it is simple to add employees, great for creating shift templates and the chat features and shift drop applications make changing the schedule simple for employees. As a manager these features are awesome as they reduce the amount of time that I spend re-working the schedule.

Puntos en contra

The only challenge we have faced is that we don't have access to the task list as we don't pay for this version of the application. We would love to try it out to see if it is a good value add for us.

Traducir a español

Respuesta de When I Work

Hi Erin -

Thank you so much for taking the time to give us such a lovely review!

I'm so happy to hear features we offer like Shift Swaps & Drops and WorkChat have been so useful for you. It's awesome to hear that scheduling has gotten easier as well!

We'd be happy to discuss our Tasks feature and see what options are available for you. Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist!

Again, thanks so much for this lovely review!

Kindly,
Adrianne

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Recomendación de usuario
8.7/10
Basado en 802 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de When I Work

Precios de When I Work

A partir de
USD 1.50/mes
Prueba gratis
Gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4.5/5
Basado en 802 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de When I Work

Funciones de When I Work

API
Base de datos de empleados
Contratación de empleados
Creación de informes en tiempo real
Creación de informes personalizables
Creación de informes y estadísticas
Creación de marca personalizable
Gestión de empleados
Gestión de selección de personal
Gestión del rendimiento
Importación y exportación de datos
Integración de terceros
Notificaciones automáticas
Panel de actividades
Portal de autoservicio
Portal de empleados
Portal para empleados
Recordatorios
Seguimiento de actividades
Seguimiento de candidatos
Funciones
4.3/5
Basado en 802 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre When I Work

Preguntas frecuentes sobre When I Work

He aquí algunas preguntas frecuentes sobre When I Work.

P. ¿Qué tipo de planes de precios ofrece When I Work?

When I Work ofrece los siguientes planes de precios:

A partir de: USD 1.50/mes

Modelo de precios: Gratis, Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de When I Work?

No tenemos información sobre las características de When I Work

P. ¿Quiénes son los usuarios habituales de When I Work?

Los clientes habituales de When I Work son:

Trabajadores autónomos, Empresas Grandes, Empresas medianas, Sin ánimo de lucro, Administraciones públicas, Empresas pequeñas

P. ¿Qué idiomas admite When I Work?

When I Work admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece When I Work?

When I Work cuenta con los siguientes planes de precios:

Gratis, Suscripción

P. ¿When I Work es compatible con dispositivos móviles?

When I Work admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra When I Work?

When I Work se integra con las siguientes aplicaciones:

9 Spokes, Fulcrum, Grow, Gusto, HRx, OnPay, People, QuickBooks Online, Rippling, StaffingNation

P. ¿Qué tipo de asistencia ofrece When I Work?

When I Work ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Base de conocimientos, Asistencia en línea, Tutoriales en vídeo