--- description: Información actualizada sobre NiCE CXone. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara NiCE CXone con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: NiCE CXone: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Software para servicio al cliente](/directory/231/customer-service/software) > [NiCE CXone](/software/8391/incontact-call-center-software) # NiCE CXone Canonical: https://www.getapp.com.mx/software/8391/incontact-call-center-software Página: 1 de 25\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/8391/incontact-call-center-software?page=2) > La solución NICE inContact permite a las organizaciones brindar experiencias excepcionales a los clientes actuando de manera más inteligente y respondiendo más rápido a las expectativas de los consumidores. > > Veredicto: 582 usuarios lo han valorado con **4.2/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.2/5** | 582 Opiniones | | Facilidad de uso | 4.2/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.1/5 | Basado en las opiniones generales | | Funciones | 4.1/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: NiCE ## Contexto comercial - **Precio inicial**: USD 110.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 51-200, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (local), Linux (local) - **Idiomas admitidos**: alemán, búlgaro, checo, chino, chino tradicional, coreano, croata, danés, español, francés, griego, indonesio, inglés, italiano, japonés, neerlandés, noruego, polaco, portugués, rumano, ruso, sueco, tailandés, árabe - **Países disponibles**: Alemania, Anguila, Arabia Saudita, Argentina, Australia, Austria, Bahamas, Bangladés, Barbados, Baréin, Bermudas, Bielorrusia, Bolivia, Brasil, Brunéi, Bulgaria, Bélgica, Camboya, Canadá, Catar y 89 más ## Funciones - AI Copilot - API - Acciones activadas por evento - Alertas de correo electrónico - Alertas y notificaciones - Alerts/Escalation - Análisis de atención al cliente - Análisis de reconocimiento de voz - Archivo y conservación - Arrastrar y soltar - Asignación de solicitudes - Automatic Outbound Dialer - Autoresponders - Base de datos de clientes - Base de datos de contactos - Base de datos de empleados - CRM - Cambio de turnos - Cartografía del viaje de cliente - Categorización/Agrupación ## Integraciones (en total: 36) - AnswerDash - Applango - Atos Suite - Bullhorn - CallVU - Cyara - DaaS - Dynamics 365 - Firefly - Haptik - HubSpot Content Hub - Inbenta - Ivinex CRM - Kustomer - Lightico … y 21 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para servicio al cliente](https://www.getapp.com.mx/directory/231/customer-service/software) ## Categorías relacionadas - [Software para servicio al cliente](https://www.getapp.com.mx/directory/231/customer-service/software) - [Software de gestión de personal](https://www.getapp.com.mx/directory/267/workforce-management/software) - [Software para call center](https://www.getapp.com.mx/directory/275/call-center/software) - [Sistema help desk](https://www.getapp.com.mx/directory/287/help-desk-ticketing/software) - [Sistemas IVR](https://www.getapp.com.mx/directory/289/ivr/software) ## Alternativas 1. [Ringover](https://www.getapp.com.mx/software/117547/ringover) — 4.7/5 (893 reviews) 2. [HoduCC](https://www.getapp.com.mx/software/456711/hoducc) — 4.6/5 (109 reviews) 3. [LiveAgent](https://www.getapp.com.mx/software/91301/liveagent) — 4.7/5 (1789 reviews) 4. [Genesys Cloud CX](https://www.getapp.com.mx/software/104597/genesys-cloud) — 4.3/5 (271 reviews) 5. [Five9](https://www.getapp.com.mx/software/91276/five9) — 4.2/5 (487 reviews) ## Opiniones ### "Phone review" — 5.0/5 > **Christian** | *3 de enero de 2025* | Servicios financieros | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: The breakdown of how long I’ve been in each que > > **Puntos en contra**: The weird echo noise when on a call. Not much training available on how it works > > Simple layout. Great connection made when on the phone with customers ----- ### "InContact Review" — 4.0/5 > **Emily** | *21 de mayo de 2020* | Hostelería | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Very user friendly. We very rarely need help from our IT team to make any changes or updates. Most reports and tools can be figured out. Training tools are great. Integration very simple, using Skybox to assist. TAM, Garland Bailey, is excellent. > > **Puntos en contra**: Analytics are hard to use and are not accurate based on what I know. InView does not match InContact reporting. We have asked for support/assistance resolving issues and we have not received resolution in over 3 months. We need additional widgets in the dashboard but can't get them. ----- ### "Omnichannel, Multi-site, International Contact Center" — 3.0/5 > **Usuario verificado** | *11 de noviembre de 2019* | Hostelería | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: InContact allows us to utilize our global staff to ensure our guests receive prompt response time to their phone calls, emails, and chats. We are able to skill and staff our agents across multiple sites to increase efficiency. The software was easy to learn and adapt to for our users when we switched. The tool gives us access to data both real-time and historical needed to make decisions and operate effectively. We are able to have multiple tools (WFM, Quality, ACD, Reporting, etc.) in one platform. > > **Puntos en contra**: We skill agents with both voice and digital (email and chat) skills. Because InContact treats chat as a digital media type, it will route both chats and phone calls at the same time which is challenging and limits our ability to utilize the omnichannel feature as we would want to. Without case ownership on email, each reply after the initial email may route to a different agent, which creates challenges with continuity of the communication. Email reporting has been and continues to be a challenge. It is difficult for us to see how many emails were handled on a certain day if the email was handled on a different day than when it came into the system. > > InContact has allowed us to increase flexibility in handling contacts across multiple sites. We have been able to utilize functionality that allows our agents to know the guest who is calling and the reason for their contact. Like any tool, there is pros and cons. We have had to adapt some of our business practices to the tool. It is nice, no pun intended, to have all of our tools in one platform (ACD, Quality, Reporting, WFM, etc.). ----- ### "Dec.2019\_3M\_US\_Admin\_Support\_inContact" — 4.0/5 > **Shelly** | *12 de diciembre de 2019* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The details offered to discover path of contacts, simple process of escalating issues, and efficiency of setup of users and ACD elements are the best I've dealt with in my 25 years of ACD phone support. Our TAM is amazing \& knows her stuff. Reports are capable of great detail > > **Puntos en contra**: Because of the open structure to access so much detail, it takes time to analyze what everything means. The integration with Salesforce is wonderful, but seems a challenge to avoid daily errors; often clearing cache and cookies...I know this has much more to do with 3M's network and Salesforce, but everyone thinks it is the phone that causes the problem. We tried to standardize ACD routing setup, however, the cleanup from each deployment sent us down custom paths again; I understand the goal to eventually streamline with the Global Scripts - this is the right thing to do and will make things better, it will just take awhile to get there. > > Fast to learn Efficient to setup Good training documentation Wonderful tech support Great experience ----- ### "Unsatisfied with the support" — 4.0/5 > **Nathan** | *11 de marzo de 2020* | Software informático | Valoración de la recomendación: 3.0/10 > > **Puntos a favor**: The ease of use to setup and have an agent use the platform with very little training or other hand holding. > > **Puntos en contra**: The reporting is in need of some help. The reports are intuitive and at times seem to report data different than what we would see in real time. > > Very little though it is simple enough to get setup and having the agents use it when needed. ----- Página: 1 de 25\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/8391/incontact-call-center-software?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/8391/incontact-call-center-software) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Datos estructurados