
SugarCRM
Sobre SugarCRM
Automatización de la fuerza de ventas
Sugar impulsa el rendimiento del personal de ventas porque facilita que los comerciales supervisen y compartan contactos y oportunidades. Ayuda a gestionar y aumentar las ventas en cuentas existentes, pronosticar ingresos, supervisar el rendimiento con paneles de control, administrar presupuestos y contratos, trabajar offline con la solución móvil Sugar y colaborar a través de la integración con Microsoft Outlook, Lotus Notes y otras aplicaciones de software para grupos.
Automatización del marketing
Sugar cierra el círculo entre el marketing y las ventas. Crea, ejecuta y supervisa las campañas a través de múltiples canales con el asistente para campañas. Desarrolla atractivos programas de marketing por correo electrónico y capta clientes potenciales directamente en tu sistema CRM con los formularios web de conversión de clientes potenciales. Administra y asigna clientes potenciales a los representantes de ventas y supervisa el retorno de la inversión de los programas de marketing.
ASISTENCIA AL CLIENTE
Adquirir nuevos clientes es mucho más caro que vender a los clientes existentes. Con la asistencia al cliente de Sugar, las empresas tienen la confianza de que los casos de los clientes se gestionan de manera rápida y efectiva. La asistencia al cliente de Sugar centraliza las solicitudes de atención al cliente en todos los canales y permite a las empresas administrar los correos electrónicos entrantes, diagnosticar errores, compartir conocimientos y resolver los problemas de los clientes. Además, las empresas suscritas a Sugar Enterprise o Sugar Ultimate pueden cubrir los costes de asistencia al cliente con el portal de autoservicio para clientes incluido.
Precios desde:
USD 49.00/mes
- Versión gratuita
- Prueba gratis
- Suscripción
Las 5 mejores alternativas a SugarCRM
Tamaño de la empresa
Implementación
- Basado en la nube
- Entorno local
Disponible en los países siguientes
Australia, Canadá, China, Reino Unido, India, Estados Unidos y otros 1
Idiomas admitidos
inglés
Precios desde:
USD 49.00/mes
- Versión gratuita
- Prueba gratis
- Suscripción
Las 5 mejores alternativas a SugarCRM
Imágenes



Funciones
Funcionalidades totales de SugarCRM: 143
Alternativas
Zoho CRM

Salesforce Sales Cloud

Salesforce Retail CRM

HubSpot CRM

Opiniones
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- Sector: Petróleo y energía
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Excellent Community CRM
Revisado el 12/2/2019
SugarCRM Community edition has been a great daily driver for my music business. It's reliable, and...
SugarCRM Community edition has been a great daily driver for my music business. It's reliable, and has enough functionality to enable me to record all the key data that I need. The ability to self-host the platform is fantastic, because it helps keep costs down, and when you work on a small-scale, you don't need all of the processing power of a paid hosted solution. Definitely a great option if you have the savvy to install and maintain your own instance on your web server.
Puntos a favor
I used the self-hosted community CRM for several years for my own music business. It has a ton of functionality that matches a lot of the basic features you find in Salesforce Classic. It's a great tool for keeping track of client data, deal tracking, etc. It's also nice to be able to self-host the platform as well as it's a lot more affordable than using a paid SaaS solution.
Puntos en contra
SugarCRM Community Edition looks pretty dated. If you don't have a lot of experience with the typical CRM data model concept, it can be hard to figure out how to use the system. The interface could be modernized to make it easier to navigate and find your way around. Another downside to being the Community Edition is that you need to know how to install and maintain the platform on your own server, but this is also a plus if you do have these skills.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 501-1,000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Indeed a great CRM with effective results
Revisado el 26/5/2019
Overall my experience with this CRM is great. I am using it daily and I can say that my daily work...
Overall my experience with this CRM is great. I am using it daily and I can say that my daily work is incomplete without it. It is so simple to use and provides amazing results for reports and dashboards, their customer's support team is very responsive.
Puntos a favor
I am using it for more than three years and like almost everything about it. This CRM is very easy to use because of its simple design and easy to use user interface. I like the way SugarCRM provides reports and dashboards which is very easy to understand. SugarCRM provides secruity of data and information and now I can handle the different campaigns, create a different campaign for anyone and even get a complete picture of it very easily.
Puntos en contra
I would like to highlight one thing that I dislike about it which is its overall cost. A small organization may not afford this CRM but overall it is worth to spend on it.
Razones para cambiar a SugarCRM
We choose this because it has strong customer support team and it is less expensive compared to there products.
- Sector: Servicios de información
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
A complete history of calls, emails, and customers in one location only
Revisado el 7/7/2022
SugarCRM offers you a way to monitor all the clients and leaflet details so you can keep everyone...
SugarCRM offers you a way to monitor all the clients and leaflet details so you can keep everyone within the business on the same page, from ads to distribution to support to everyone to work with a system to get a detailed view of what is going on for each and every customer and future buyers. This is where I can show the details that are most important for my day, whether it is my channeling of potential clients, the weekly operation and predictions from my staff, or my allocated customer service cases. The home page can be personalized for any division of Sample with exactly the right details for every user. The browser bar at the top of the screen is the preferred position, but it can be placed sideways, floating or at the bottom.
Puntos a favor
The software provides a robust search feature that allows you to search by name, phone number, and other data values that I need. A standard profile account view would highlight the key information in the configuration of the presentation card, which may include phone number categorizations and to whom the account is allocated, for example. Admin software provided with SugarCRM enables the setup of each screen such that The company wants, including adding personalized infinite areas, changing values on any deployable list, and arranging everything and all. Another main way in which I can use SugarCRM phones or tablets when out of the office, helps you to extract some data through searches and tables, you can quickly call a contact and when you have a call.
Puntos en contra
You will choose to separate and divide the data into different categories. one way that you might do this is through searches, you will get to sort so many that you can get lost in so much dating.
- Sector: Productos químicos
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
No Support
Revisado el 23/6/2022
We tried to end the agreement after severalyears of no support. After several months of sending...
We tried to end the agreement after severalyears of no support. After several months of sending emails to a handful of unresponsive people, we decided to send them a few more thousand dollars in hopes that they will delete our data and leave us alone. We don't want to involve lawyers, but that's the next step and ours are aware of the situation.
Puntos a favor
The CRM was easy to set up on our own. This was fortunate, because Sugar did not support their product. We paid UpCurve Cloud (3rd party design) to implement, but they didn't help because they did not get support from Sugar either.
Puntos en contra
There was a total lack of support from the company. It took them weeks to respond to emails and phone calls and the people we talked to were not able to help with the issues and didn't feel empowered to pass along our concerns or even stop our subscription.
Respuesta de SugarCRM
Some good and bad in this review. We are glad that you agree that SugarCRM is easy to implement and thank you for being a customer for these past four years. We are sorry that you had a bad experience with a partner. We do not have any insight into the nature of this dispute in 2018. SugarCRM is committed to supporting our product whether you purchase the product from a partner or directly from us. For access to our award winning customer support team, visit support.sugarcrm.com.
- Sector: Software informático
- Tamaño de la empresa: Trabajador autónomo
- Software usado Mensualmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
An effective software to keep a great relationship with your custormers and clients
Revisado el 2/7/2022
Sugar CRM has been a great software for my business. Ever since I started using it, I have been...
Sugar CRM has been a great software for my business. Ever since I started using it, I have been able to manage and sort out organization structures easily. The way I deliver customer service and manage a relationship with them has changed for the better.
Puntos a favor
Sugar CRM as a software is great because it comes with a customizable home page since it is an open source platform. Features such as the new user wizard tool, shortcut bar and downloadable plugins are just ingenious. I like how the software comes in a diverse range of languages which number 9 in total. Sugar CRM provides data and information security meaning I am assured of protection from internal and external corruption which might have dire consequences. The software can be intergrated with other software such as Zendesk, Happy fox or Pardot just to mention a few. Sugar CRM is a very good marketing platform which has aided my small business to grow exponentially. With the software, I am able to keep track of client data and track deals with ease. With the lead management feature, I am able to generate potential business clientele, acquire and manage potential clients up untill the point where a deal can be closed.
Puntos en contra
From my time using the software I have found the software to be very slow when running through Sugar's own servers. The sheer number of options present on the dashboard can be perplexing, especially for users who might not have much expirience in CRM data models. Lastly, over the years the software has become a bit dated and this has forced me to move to other CRM software such as HubSpot.
Preguntas frecuentes sobre SugarCRM
He aquí algunas preguntas frecuentes sobre SugarCRM.P. ¿Qué tipo de planes de precios ofrece SugarCRM?
SugarCRM ofrece los siguientes planes de precios:
- A partir de: USD 49.00/mes
- Modelo de precios: Suscripción
- Prueba gratis: No disponible
P. ¿Quiénes son los usuarios habituales de SugarCRM?
Los clientes habituales de SugarCRM son:
11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
P. ¿Qué idiomas admite SugarCRM?
SugarCRM admite los siguientes idiomas:
inglés
P. ¿SugarCRM es compatible con dispositivos móviles?
SugarCRM admite los siguientes dispositivos:
P. ¿Con qué otras aplicaciones se integra SugarCRM?
SugarCRM se integra con las siguientes aplicaciones:
Campaign Monitor, CloudAgent, CloudHub, Constant Contact, Epicor, Hootsuite, LiveOps, Mailchimp, Olark, Pardot, SyncApps, WhosOn, Zapier, Zendesk
P. ¿Qué tipo de asistencia ofrece SugarCRM?
SugarCRM ofrece las siguientes opciones de asistencia:
Asistencia 24/7, Chat
Categorías relacionadas
Ver todas las categorías de software encontradas para SugarCRM.
- Software CRM
- Herramientas de automatización de marketing
- Sistemas automatizados de ventas
- Herramientas para social CRM
- Software CRM online
- Software de gestión de contactos
- Herramientas de administración de leads
- Software de análisis predictivo de leads
- Software de servicio al cliente
- Software de seguimiento comercial