SugarCRM

Software de gestión de relaciones con los clientes personalizable

3.8 /5 (343 opiniones) ¡Escribe una reseña!

Información general sobre SugarCRM

¿Qué es SugarCRM?

Automatización de la fuerza de ventas
Sugar impulsa el rendimiento del personal de ventas porque facilita que los comerciales supervisen y compartan contactos y oportunidades. Ayuda a gestionar y aumentar las ventas en cuentas existentes, pronosticar ingresos, supervisar el rendimiento con paneles de control, administrar presupuestos y contratos, trabajar offline con la solución móvil Sugar y colaborar a través de la integración con Microsoft Outlook, Lotus Notes y otras aplicaciones de software para grupos.

Automatización del marketing
Sugar cierra el círculo entre el marketing y las ventas. Crea, ejecuta y supervisa las campañas a través de múltiples canales con el asistente para campañas. Desarrolla atractivos programas de marketing por correo electrónico y capta clientes potenciales directamente en tu sistema CRM con los formularios web de conversión de clientes potenciales. Administra y asigna clientes potenciales a los representantes de ventas y supervisa el retorno de la inversión de los programas de marketing.

ASISTENCIA AL CLIENTE
Adquirir nuevos clientes es mucho más caro que vender a los clientes existentes. Con la asistencia al cliente de Sugar, las empresas tienen la confianza de que los casos de los clientes se gestionan de manera rápida y efectiva. La asistencia al cliente de Sugar centraliza las solicitudes de atención al cliente en todos los canales y permite a las empresas administrar los correos electrónicos entrantes, diagnosticar errores, compartir conocimientos y resolver los problemas de los clientes. Además, las empresas suscritas a Sugar Enterprise o Sugar Ultimate pueden cubrir los costes de asistencia al cliente con el portal de autoservicio para clientes incluido.

Información general sobre SugarCRM

Precio

A partir de
N/A

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de SugarCRM

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos, Canadá, Reino Unido, Australia, China, India
Idiomas admitidos
Inglés

Medios

Social CRM
Social CRM
Mobile CRM
Captura de pantalla de SugarCRM: Social CRM Captura de pantalla de SugarCRM: Social CRM Captura de pantalla de SugarCRM: Mobile CRM

Opiniones de SugarCRM

Opiniones de SugarCRM

Calificación general
3.8
/
5
Excelente
97

Muy bien
121

Normal
93

Pobre
25

Malo
7

Relación calidad-precio
3.8
Funciones
3.8
Facilidad de uso
3.6
Asistencia al cliente
3.7
64% Un ha recomendado esta aplicación
Victoria G.

Excellent Community CRM

SugarCRM Community edition has been a great daily driver for my music business. It's reliable, and has enough functionality to enable me to record all the key data that I need. The ability to self-host the platform is fantastic, because it helps keep costs down, and when you work on a small-scale, you don't need all of the processing power of a paid hosted solution. Definitely a great option if you have the savvy to install and maintain your own instance on your web server.


Traducir con Google
Usuario verificado

Indeed a great CRM with effective results

Overall my experience with this CRM is great. I am using it daily and I can say that my daily work is incomplete without it. It is so simple to use and provides amazing results for reports and dashboards, their customer's support team is very responsive.


Traducir con Google
Robert E.

Good experience with this software

It's been a great way to keep track of customer data


Traducir con Google
Josh B.

SugarCRM Review - Walz Scale

We have been using Sugar for several years, but only in the past six months have we really dug down to fully utilize the software. The tool is fairly simple to use, I like the reporting functions, but the feedback I get from my sales team is that it is just 'clunky' to use. I'll give you one little example. For the Opportunity 'Actual Closed Won' date, I found through coming across some bad sales data for the month, that if you close a sale in January, and that same month you mark it as Closed Won. But lets say in March you want to go in and add a note to the description. Once you edit that note, (thus changing the Modify date) you autimatically changed the 'Actual Closed Won' date to March. Really messes up sales reports! When I contacted Sugar, there really wasnt an easy fix. We found SierraCRM (third part software) and Bill Convis from there helped with a solution to this problem. We have now purchased this software and believe that this will help take us to the next level of using Sugar. Sugar Support via email is usually pretty prompt, but as far as hearing from our 'Account Manager', just 2 weeks ago was the first time I heard from someone regarding our account. At that point, I had already reached out to SierraCRM, so I did not need anything from Sugar.
To summarize: Great tool, though a little clunky, but the price is not bad. Customer service could be improved, especially for companies like us who are invested in the process, and just need some help taking our sales process to the next level. Thanks!


Traducir con Google
Usuario verificado

The new Sugar can go head to head and surpass the greats

As a marketer, I use Sugar to track how our leads and contacts interact with our marketing content, as we've integrated the CRM with Sugar Market, our marketing automation software.


Traducir con Google
Victoria G.
Sector: Petróleo y energía
Tamaño de la empresa: 51-200 empleados
Traducir a español
Traducir a español

Excellent Community CRM

Software usado A diario durante Más de dos años
Revisado el 12/2/2019
Fuente de la reseña: Capterra

SugarCRM Community edition has been a great daily driver for my music business. It's reliable, and has enough functionality to enable me to record all the key data that I need. The ability to self-host the platform is fantastic, because it helps keep costs down, and when you work on a small-scale, you don't need all of the processing power of a paid hosted solution. Definitely a great option if you have the savvy to install and maintain your own instance on your web server.

Puntos a favor

I used the self-hosted community CRM for several years for my own music business. It has a ton of functionality that matches a lot of the basic features you find in Salesforce Classic. It's a great tool for keeping track of client data, deal tracking, etc. It's also nice to be able to self-host the platform as well as it's a lot more affordable than using a paid SaaS solution.

Puntos en contra

SugarCRM Community Edition looks pretty dated. If you don't have a lot of experience with the typical CRM data model concept, it can be hard to figure out how to use the system. The interface could be modernized to make it easier to navigate and find your way around. Another downside to being the Community Edition is that you need to know how to install and maintain the platform on your own server, but this is also a plus if you do have these skills.

Desglose por calificación

Relación calidad-precio
Facilidad de uso

Probabilidad de recomendación: 8.0/10

Usuario verificado
Sector: Tecnología y servicios de la información
Tamaño de la empresa: 501-1000 empleados
Traducir a español
Traducir a español

Indeed a great CRM with effective results

Software usado A diario durante Más de dos años
Revisado el 26/5/2019
Fuente de la reseña: Capterra

Overall my experience with this CRM is great. I am using it daily and I can say that my daily work is incomplete without it. It is so simple to use and provides amazing results for reports and dashboards, their customer's support team is very responsive.

Puntos a favor

I am using it for more than three years and like almost everything about it. This CRM is very easy to use because of its simple design and easy to use user interface. I like the way SugarCRM provides reports and dashboards which is very easy to understand. SugarCRM provides secruity of data and information and now I can handle the different campaigns, create a different campaign for anyone and even get a complete picture of it very easily.

Puntos en contra

I would like to highlight one thing that I dislike about it which is its overall cost. A small organization may not afford this CRM but overall it is worth to spend on it.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Robert E.
Sector: Hospital y atención sanitaria
Tamaño de la empresa: 1001-5000 empleados
Traducir a español
Traducir a español

Good experience with this software

Software usado Semanalmente durante Más de dos años
Revisado el 26/11/2020
Fuente de la reseña: Capterra

It's been a great way to keep track of customer data

Puntos a favor

There are a lot of features included with this CRM, which can make it a little overwhelming to use, but nice if you are looking for a long term solution.

Puntos en contra

It can be a little confusing at first just because of the sheer number of options available on the dashboard.

Desglose por calificación

Facilidad de uso

Probabilidad de recomendación: 7.0/10

Josh B.
Sector: Transporte/transporte en camión/ferrocarril
Tamaño de la empresa: 11-50 empleados
Traducir a español
Traducir a español

SugarCRM Review - Walz Scale

Software usado A diario durante Más de dos años
Revisado el 16/3/2017
Fuente de la reseña: Capterra

We have been using Sugar for several years, but only in the past six months have we really dug down to fully utilize the software. The tool is fairly simple to use, I like the reporting functions, but the feedback I get from my sales team is that it is just 'clunky' to use. I'll give you one little example. For the Opportunity 'Actual Closed Won' date, I found through coming across some bad sales data for the month, that if you close a sale in January, and that same month you mark it as Closed Won. But lets say in March you want to go in and add a note to the description. Once you edit that note, (thus changing the Modify date) you autimatically changed the 'Actual Closed Won' date to March. Really messes up sales reports! When I contacted Sugar, there really wasnt an easy fix. We found SierraCRM (third part software) and Bill Convis from there helped with a solution to this problem. We have now purchased this software and believe that this will help take us to the next level of using Sugar. Sugar Support via email is usually pretty prompt, but as far as hearing from our 'Account Manager', just 2 weeks ago was the first time I heard from someone regarding our account. At that point, I had already reached out to SierraCRM, so I did not need anything from Sugar.
To summarize: Great tool, though a little clunky, but the price is not bad. Customer service could be improved, especially for companies like us who are invested in the process, and just need some help taking our sales process to the next level. Thanks!

Puntos a favor

I like the Online (sugar on demand) that allows Sugar Support to get into your software and look and something you may be struggling with, like reports...

Puntos en contra

Design is little clunky. Think with some improvements, it might be easier to convert leads, update opportunities. Need less clicks!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 7.0/10

Usuario verificado
Sector: Tecnología y servicios de la información
Tamaño de la empresa: 51-200 empleados
Traducir a español
Traducir a español

The new Sugar can go head to head and surpass the greats

Software usado A diario durante Más de dos años
Revisado el 28/9/2020
Fuente de la reseña: Capterra

As a marketer, I use Sugar to track how our leads and contacts interact with our marketing content, as we've integrated the CRM with Sugar Market, our marketing automation software.

Puntos a favor

Customization - pretty much anything you want to achieve with CRM can be done with Sugar, regardless of company size or industry.

Integrations - Sugar can be connected to a vast library of software with out-of-the-box and partner-built integrations.

Puntos en contra

The admin panel can be improved from a UI/UX point of view. It's one of the areas where Sugar hasn't been updated in a while.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Recomendación de usuario
7/10
Basado en 343 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de SugarCRM

Precios de SugarCRM

A partir de
N/A
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
3.8/5
Basado en 343 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de SugarCRM

Funciones de SugarCRM

API
Base de datos de clientes
Campos personalizables
Creación de informes personalizables
Creación de informes y estadísticas
Creación de marca personalizable
Datos en tiempo real
Encuestas y comentarios
Gestión de calendarios
Gestión de contactos
Importación y exportación de datos
Integración de correo electrónico
Integración de redes sociales
Integración de terceros
Modelos personalizables
Notificaciones automáticas
Pagos electrónicos
Panel de actividades
Recordatorios
Seguimiento de actividades
Funciones
3.8/5
Basado en 343 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre SugarCRM

Preguntas frecuentes sobre SugarCRM

He aquí algunas preguntas frecuentes sobre SugarCRM.

P. ¿Qué tipo de planes de precios ofrece SugarCRM?

SugarCRM ofrece los siguientes planes de precios:

Modelo de precios: Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de SugarCRM?

No tenemos información sobre las características de SugarCRM

P. ¿Quiénes son los usuarios habituales de SugarCRM?

Los clientes habituales de SugarCRM son:

Empresas pequeñas, Empresas Grandes, Administraciones públicas, Sin ánimo de lucro, Trabajadores autónomos, Empresas medianas

P. ¿Qué idiomas admite SugarCRM?

SugarCRM admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece SugarCRM?

SugarCRM cuenta con los siguientes planes de precios:

Suscripción

P. ¿SugarCRM es compatible con dispositivos móviles?

SugarCRM admite los siguientes dispositivos:

Android

P. ¿Con qué otras aplicaciones se integra SugarCRM?

SugarCRM se integra con las siguientes aplicaciones:

3CLogic, Adobe Sign, CogniDox, EasyEvent, Evergage, InterWeave Smart Solutions, LiveChat, Marketo Engage, WhosOn, Zendesk

P. ¿Qué tipo de asistencia ofrece SugarCRM?

No tenemos información sobre las opciones de asistencia de SugarCRM