MangoApps

The two most functional and most used portion of the software are the group calendar that allows for our office staff to request off in one place (this also keeps everyone in the loop about who is going to be out of the office on any given day) and the instant messenger application. We also enjoy that we have the option to use GIF's which is one of the reasons we went with MangoApps. We are full of jokesters around here.

I think the least thing I like about the two things that we use is that the calendar that pops up initially when you login isnt the "group" calendar. There may be a way to update this, but I have no found it.

Easy to learn, and therefore faster adoption of software. It is intuitive, and accessible to everyone, not just tech people. General layout and user experience seems thought out. Also, everyone loves the levels & badges... go figure

Cons about the software include some customization issues that have recently been rolled out - templates for posts/wikis. With wikis, would be great to edit their ranking (hierarchy) after we publish. Sometimes we create the wiki, only to have to delete it later, because we thought of a different group or category that it should be under.

Also, would like the ability to work on a draft by multiple people before publishing (right now we publish on a closed group, and then take turns editing it there).

Would also like a better tagging system for photos and files with more controls built in.

Basic users have an easy to use experience.

Users who manage content have many problems.
On-Prem is still an immature product. Many problems and support does not know how to work with it.

The collaboration and ability to direct the information to the right people, teams etc. We can troubleshoot issues in a more effective way than our business software. The search ability makes it a invaluable resource over trying to find things in email. We use Mango every day and have really built our company culture around the capabilities and efficiency it creates.

Sometimes it can be hard to understand the best way or best practice for how to deliver the information. Teams, projects, departments etc all have different functions and you have to really understand them and utilize them properly.