SAP Concur

Viajes, gastos y facturas automatizadas y bajo control.

4.2 /5 (1281 opiniones) ¡Escribe una reseña!

Información general sobre SAP Concur

¿Qué es SAP Concur?

Concur lleva a las empresas de todos los tamaños y etapas más allá de la automatización a una solución de gestión de gastos completamente conectada que incluye viajes, gastos, facturas, cumplimiento de normas y riesgo. Durante más de 20 años, esta experiencia global e innovación líder del sector han mantenido a los clientes un paso adelante con herramientas de ahorro de tiempo, tecnología de vanguardia y datos conectados, en un ecosistema dinámico de diversos socios y aplicaciones. Fácil de usar y listo para el negocio, Concur desbloquea poderosos conocimientos que ayudan a las empresas a reducir la complejidad y ver el gasto claramente, para que puedan administrarlo de manera proactiva.

Información general sobre SAP Concur

Precio

A partir de
USD 8.00/mes

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de SAP Concur

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos, Canadá, Reino Unido, Australia, China y otros 5, India, Japón, Alemania, Brasil, México
Idiomas admitidos
Alemán, Checo, Chino (simplificado), Chino (tradicional), Coreano y otros 11, Danés, Español, Francés, Indonesio, Inglés, Italiano, Japonés, Neerlandés, Noruego, Polaco, Sueco

Medios

Concur desktop - Integrated travel and expense application
Get the reports you need - Use Analytics from SAP Concur
SAP Concur Mobile App
Mobile receipt capture - Snap a picture of your receipt from your smartphone
Tablet - Manage expenses from anywhere
Vídeo de SAP Concur Vídeo de SAP Concur Captura de pantalla de SAP Concur: Concur desktop - Integrated travel and expense application Captura de pantalla de SAP Concur: Get the reports you need - Use Analytics from SAP Concur Captura de pantalla de SAP Concur: SAP Concur Mobile App Captura de pantalla de SAP Concur: Mobile receipt capture - Snap a picture of your receipt from your smartphone Captura de pantalla de SAP Concur: Tablet - Manage expenses from anywhere

Opiniones de SAP Concur

Opiniones de SAP Concur

Calificación general
4.2
/
5
Excelente
580

Muy bien
496

Normal
143

Pobre
33

Malo
29

Relación calidad-precio
4
Funciones
4.1
Facilidad de uso
4
Asistencia al cliente
3.9
84% Un ha recomendado esta aplicación
Daniel L.

SAP Concur

overall, I really think this product is great and a huge improvement from our previous tool.


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Renaud M.

Fully featured , comprehensive app

Have been using concur for many years in small or large businesses. Product is relatively easy to use for the amount fo features it has. Very comprehensive. Has evolved nicely.


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Chris H.

Complex and glitchy but better than other options

My experience is generally positive - system is up most of the time, things work like they are designed to, etc.

But we have frustrations which seem to be common to most tech companies these days - assumptions are made about how things work in other people's businesses and then tech is designed to meet those assumptions, which may or may not be correct. Then when I try to deal with sales and technical support to meet my needs, I'm told that the system can't do what I want because its not designed that way.

I've managed technology transitions of hardware and software infrastructure for public agencies, professional associations, law firms, and labor unions and in my experience, a technology design team is usually very focused on meeting one or two primary needs such as expense reporting and policy enforcement and will design a system to do that. But very rarely does the team have on the ground experience in how that system will be integrated into the day to day lives of their customers. A sales team might deal with that when sales time comes, but it doesn't seem to be taken into account at the design level and in some cases it may be too late at that point. This has been my primary experience with Concur.

More specifically, data disappears some times - which support claims must be user error because it can't be duplicated on their end. Its possible, but since I've gotten multiple reports of data loss from both tech and non-tech friendly people, I'm not sure that's the whole answer.

In addition, although tech savvy users have no problems with the navigation and features, less tech savvy users struggle significantly. Also, because we have a complex accounting system that cannot be accommodated by Concur reporting, we still have to manually extract the data and enter in spreadsheets to get it into the format we need for accounting system import. I've discussed this issue with a Concur programmer and my account rep and they agree that what I need cannot currently be gotten from the system.

Finally, when things go wrong in the feed between Amex and Concur it just becomes a blame game - its not our fault but theirs - doesn't really get me to a solution.

So, it may be that I have too much work and just wish Concur were able to do more, but I find it limited in its usefulness except for that small group of users for whom it works perfectly.


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Jennifer J.

Significantly Reduced Company's Risks

Overall, the system is great for what we wanted to do (made the whole payments process more streamlined, reduces risks, provides audit trail, etc.) and at a great price point with great support!


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Lashundra C.

Concur for travel expense

Being able to load receipts and not having to keep up with them. Recently we have added tripit to it. To make our travel booking easier. It had truly been a great asset to our company.


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Daniel L.
Sector: Dispositivos médicos
Tamaño de la empresa: 1001-5000 empleados
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SAP Concur

Software usado Semanalmente durante 6-12 meses
Revisado el 3/12/2019
Fuente de la reseña: Capterra

overall, I really think this product is great and a huge improvement from our previous tool.

Puntos a favor

it is easy to upload receipts and match to my expenses, either via image or pdf document.
the mobile app is a life saver for someone that has trouble with keeping receipts.

Puntos en contra

My only complaint is that you can't apply the same image to multiple expenses. This is especially frustrating when you have to split an expenses.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 8.0/10

Renaud M.
Sector: Dispositivos médicos
Tamaño de la empresa: 11-50 empleados
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Fully featured , comprehensive app

Software usado Semanalmente durante Más de dos años
Revisado el 6/10/2020
Fuente de la reseña: Capterra

Have been using concur for many years in small or large businesses. Product is relatively easy to use for the amount fo features it has. Very comprehensive. Has evolved nicely.

Puntos a favor

Full feature, relatively easy to use and integrate.
Nice evolution from the beginning
Good mobile application
Adding features regularly

Puntos en contra

Can be slow to use
Not always very intuitive
Credit card integration may not be flawless
While using the trip booking system, does not always display all options, hence takes longer than necessary

Desglose por calificación

Relación calidad-precio
Facilidad de uso

Probabilidad de recomendación: 8.0/10

Chris H.
Sector: Gestión de organizaciones sin ánimo de lucro
Tamaño de la empresa: 11-50 empleados
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Complex and glitchy but better than other options

Software usado A diario durante Más de dos años
Revisado el 7/7/2016
Fuente de la reseña: Capterra

My experience is generally positive - system is up most of the time, things work like they are designed to, etc.

But we have frustrations which seem to be common to most tech companies these days - assumptions are made about how things work in other people's businesses and then tech is designed to meet those assumptions, which may or may not be correct. Then when I try to deal with sales and technical support to meet my needs, I'm told that the system can't do what I want because its not designed that way.

I've managed technology transitions of hardware and software infrastructure for public agencies, professional associations, law firms, and labor unions and in my experience, a technology design team is usually very focused on meeting one or two primary needs such as expense reporting and policy enforcement and will design a system to do that. But very rarely does the team have on the ground experience in how that system will be integrated into the day to day lives of their customers. A sales team might deal with that when sales time comes, but it doesn't seem to be taken into account at the design level and in some cases it may be too late at that point. This has been my primary experience with Concur.

More specifically, data disappears some times - which support claims must be user error because it can't be duplicated on their end. Its possible, but since I've gotten multiple reports of data loss from both tech and non-tech friendly people, I'm not sure that's the whole answer.

In addition, although tech savvy users have no problems with the navigation and features, less tech savvy users struggle significantly. Also, because we have a complex accounting system that cannot be accommodated by Concur reporting, we still have to manually extract the data and enter in spreadsheets to get it into the format we need for accounting system import. I've discussed this issue with a Concur programmer and my account rep and they agree that what I need cannot currently be gotten from the system.

Finally, when things go wrong in the feed between Amex and Concur it just becomes a blame game - its not our fault but theirs - doesn't really get me to a solution.

So, it may be that I have too much work and just wish Concur were able to do more, but I find it limited in its usefulness except for that small group of users for whom it works perfectly.

Puntos a favor

All the information is in one place, easy to access from any location, generally customizable. Working on integrating travel which should provide greater value. Generally logically designed and easy to use as an administrator.

Puntos en contra

Structure of expense types and cost tracking is too rigid; ability to customize outputs is limited to standard accounting systems. But as a non-profit and a union, I don't have a standard accounting system. I need to be able to report in formats required by the federal government (LM2), the State of California (FPPC/Lobbying Reporting), and my board of directors. But the Concur system doesn't have sufficient flexibility of variables to allow for the generation of the complex account code system we use because of these conflicting reporting needs.

So if anyone ever comes out with an expense reporting software that takes those unique needs into account, I will jump in a second. But no one else has anything better so far.

In addition, the fact that any custom fields I create do NOT integrate with the Concur mobile software means that my users have to enter their data in on the mobile and then go to the desktop and add additional data. Before we used custom fields, they were able to use the mobile system exclusively, but we weren't getting all the information I need. So now we have a hybrid system that requires working on the report twice, once when the receipt is uploaded from their mobile device and then again when they want to add the cost centers and submit the report. Doesn't make my users very happy and costs more in time and effort than no customization.

Receipt management at the accounting review level is also very limited and frustrating. Assumes too much

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 5.0/10

Jennifer J.
Sector: Gestión de organizaciones sin ánimo de lucro
Tamaño de la empresa: 11-50 empleados
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Significantly Reduced Company's Risks

Software usado Semanalmente durante 6-12 meses
Revisado el 8/9/2020
Fuente de la reseña: Capterra

Overall, the system is great for what we wanted to do (made the whole payments process more streamlined, reduces risks, provides audit trail, etc.) and at a great price point with great support!

Puntos a favor

Relatively simple to set-up (incl. expense accounts, users, ACH, etc.). The implementation team on SAP Concur was great and made sure we have the functions we need and provided guidance/training to make sure we know how the system works. Excel integration to our accounting platform, Xero, is relatively easy to manage/process. I haven't looked into the XERO-SAP Connector app, but will do so in the near future.

The multi-user approval flow allows invoice owners to input the invoices they are responsible for and then goes to relevant department head for review/approval and finally to senior management for expenses greater than a certain amount -- the process greatly reduces our risk exposure and allows relevant parties visibility into the expenses.

Great troubleshooting team that responds quickly and resolves issues on a timely basis.

Puntos en contra

The application does not allow payments in foreign currency. I was directed to their partner, PaymentsHub, for this, but as of now, I'm still trying to get that system set-up because of issues with the bank.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 8.0/10

Lashundra C.
Sector: Servicios financieros
Tamaño de la empresa: 1001-5000 empleados
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Concur for travel expense

Software usado Semanalmente durante Más de dos años
Revisado el 26/11/2019
Fuente de la reseña: Capterra

Being able to load receipts and not having to keep up with them. Recently we have added tripit to it. To make our travel booking easier. It had truly been a great asset to our company.

Puntos a favor

We use to have to do our expense Report by hand but now with concur the process is done in no time.

Puntos en contra

The mileage tracker in my opinion still needs a little work.

Desglose por calificación

Facilidad de uso

Probabilidad de recomendación: 10.0/10

Recomendación de usuario
7.9/10
Basado en 1281 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de SAP Concur

Precios de SAP Concur

A partir de
USD 8.00/mes
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4/5
Basado en 1281 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de SAP Concur

Funciones de SAP Concur

API
Análisis financiero
Creación de informes personalizables
Creación de informes y estadísticas
Datos en tiempo real
Facturación
Gestión de facturas
Gestión de flujos de trabajo
Gestión de la conformidad
Gestión de la contabilidad
Importación y exportación de datos
Integración contable
Integración de terceros
Notificaciones automáticas
Pagos electrónicos
Panel de actividades
Procesamiento de facturas
Registro de auditoría
Seguimiento de gastos
Varias divisas
Funciones
4.1/5
Basado en 1281 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre SAP Concur

Preguntas frecuentes sobre SAP Concur

He aquí algunas preguntas frecuentes sobre SAP Concur.

P. ¿Qué tipo de planes de precios ofrece SAP Concur?

SAP Concur ofrece los siguientes planes de precios:

A partir de: USD 8.00/mes

Modelo de precios: Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de SAP Concur?

No tenemos información sobre las características de SAP Concur

P. ¿Quiénes son los usuarios habituales de SAP Concur?

Los clientes habituales de SAP Concur son:

Empresas pequeñas, Empresas Grandes, Administraciones públicas, Sin ánimo de lucro, Trabajadores autónomos, Empresas medianas

P. ¿Qué idiomas admite SAP Concur?

SAP Concur admite los siguientes idiomas:

Alemán, Checo, Chino (simplificado), Chino (tradicional), Coreano, Danés, Español, Francés, Indonesio, Inglés, Italiano, Japonés, Neerlandés, Noruego, Polaco, Sueco

P. ¿Qué tipo de planes de precios ofrece SAP Concur?

SAP Concur cuenta con los siguientes planes de precios:

Suscripción

P. ¿SAP Concur es compatible con dispositivos móviles?

SAP Concur admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra SAP Concur?

SAP Concur se integra con las siguientes aplicaciones:

Aventri, Bitium, IFTTT, InviteManager, K3, NetSuite, QuickBooks Online, Sage Intacct, Time Tracker, Workato

P. ¿Qué tipo de asistencia ofrece SAP Concur?

SAP Concur ofrece las siguientes opciones de asistencia:

Asistencia telefónica, Asistencia en línea, Base de conocimientos, Tutoriales en vídeo