FixMe.IT
Software de soporte remoto que siempre funciona
4.8 /5 (353 opiniones) ¡Escribe una reseña!Información general sobre FixMe.IT
¿Qué es FixMe.IT?
FixMe.IT es una aplicación de soporte remoto que permite establecer conexiones instantáneas entre computadoras remotas ubicadas en cualquier parte del mundo. Con FixMe.IT, la prestación de soporte remoto se vuelve más rápida y fácil que nunca: todo el proceso de conexión es rápido y fluido, lo que significa que cualquier usuario puede solicitar y aprobar fácilmente el acceso remoto a su máquina.
Aunque es rentable, FixMe.IT no compromete la funcionalidad y ofrece una amplia gama de funciones potentes, que incluyen acceso desatendido, transferencia de archivos, manejo de varias sesiones, reinicio y reconexión automáticos, navegación en múltiples monitores, uso compartido del portapapeles, chat instantáneo, creación de informes y grabación de sesiones, personalización de marca y más.
Basado en los últimos estándares del sector, FixMe.IT garantiza el más alto nivel de seguridad para sus usuarios y permite a los profesionales de TI resolver de manera fácil y segura los problemas técnicos de forma remota sin necesidad de instalar software previamente. Además, te permite acceder a las computadoras de tus clientes en cualquier entorno: ya sea que estén ubicados detrás de firewalls, proxies o NAT.
Información general sobre FixMe.IT
Precio
Opciones de precios
Funciones de FixMe.IT
Medios
Opiniones de FixMe.IT
Opiniones de FixMe.IT
Best Remote Access Software Available
I use this application daily to provide help desk and server support to many customers. The price is great and the features are fantastic.
Great bang for the buck!
I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly.
It's hard to knock the product as it is but it's just ok
I am generally able to connect to my customers computers to assist with issues and install software
PC Paramedics use FixMe.IT
Network issues, Server issues, laptop and desktop issues. Printer issues. All the usual end user problems right down to data recovery on-line.
Cheap & Stable
Reporting the above case (user revokable unattended access) would be taken in consideration by FixMe and that’s the last we heard about it. (almost a year now)
Compara con las alternativas según la valoración global
Compara las alternativas
Best Remote Access Software Available
Puntos a favor
The is by far the easiest remote access software I have ever used. As an IT manager, this software has saves me $1000s every month. With just a few clicks I can access customer's computers and correct problems while never leaving my office. My customers love this process. I can store computers for anytime access so I can manage many servers and computers 24/7 without requiring brick and mortar access.
Puntos en contra
If I could fix a few things I would make this software available for MAC and get a different URL. I have to constantly spell the word "IT". It seems such a simple word but it does not correlate to web browsing to the common internet user. Few people have ever visited a .it domain.
Great bang for the buck!
I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly.
Puntos a favor
Fixme offers remote admin access to end points that are in the field and not connected to the local domain via VPN or other connection options. This is helpful for setting up and troubleshooting issues on end points. And it is much cheaper price than competitors
Puntos en contra
Sometime the local admin access for restarting as a system service is a bit wonky, its best to setup the PC and unattended access while on the local network to the domain and then kick the device out the door than trying to gain unattended access after the fact. Alsomany competitors have additional functionality to run scripts or gather data about a device in the background without the end user seeing, and Fixme does not offer that from the best I can tell.
It's hard to knock the product as it is but it's just ok
I am generally able to connect to my customers computers to assist with issues and install software
Puntos a favor
On demand sessions work great
East to install and setup remote clients
Easy to organize accounts by company
Puntos en contra
No Ability to go cross platform ie mac
No mobile ability
The remote control agent doesn't work, well, sometimes gets eaten by anti virus clients/or disappears for what ever reason and you can't cut copy paste really!!!
Their response is that's odd, just drag files...sorry to say that's a tedious endeavor with the spotty mouse movements.
Respuesta de Techinline
Hi Thomas,
Thank you for the feedback and for being our valued customer. We regret that you've experienced this copy-paste issue - this is, indeed, non-standard behavior of our application, which in most cases can be attributed to custom or advanced antivirus settings, or other 3rd party local factors that we have absolutely no control over. As suggested in most reviews here, FixMe.IT's file transfer feature is quite reliable and easy to use. Furthermore, FixMe.IT offers several file transfer options including a file transfer button and drag-n-drop, so our intent at the time was to provide you with a feasible workaround in case copy-paste didn't work with a specific client machine.
Regards,
Dan | Techinline
PC Paramedics use FixMe.IT
Network issues, Server issues, laptop and desktop issues. Printer issues. All the usual end user problems right down to data recovery on-line.
Puntos a favor
The client can watch what the techie is doing.
Works reasonably well on a poor rural broadband connection down to 2mb/sec down - 50Kbs up
Can see from the dashboard what connections have been made by team members
Puntos en contra
Trying to get luddites to run the client - not easy with older users especially. Lockdown has meant connecting to home working users used to having a co-worker close by who could assist. Can take 20 minutes sometimes to start a session! A simple click and go for the client would be a huge improvement.
Lack of Mac support is a big limitation, causing us to utilises two products.
Limit on number of unattended clients that can be stored is a pain in the Rse.
Cheap & Stable
Reporting the above case (user revokable unattended access) would be taken in consideration by FixMe and that’s the last we heard about it. (almost a year now)
Puntos a favor
Cheap and stable is the opposite of my ex so that’s a plus.
Price -> Affordable per admin (unless you have 150+ unattended clients)
Stability -> No downtime experienced
Self updating client
Puntos en contra
- No OSX expert app
- No Android expert app
- No IOS expert app
- No client app for the above either, but that’s clear when you buy.
- Unattended client access can be revoked by the user without any hassle. (which isn’t helping if your client computers are used by schoolchildren)
- For every 150 unattended seats you need to buy an extra admin license, whether you have more than 1 admin or not
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas
Precios de FixMe.IT
Precios de FixMe.IT
Compara las alternativas según la relación calidad-precio
Compara las alternativas
Funciones de FixMe.IT
Funciones de FixMe.IT
Compara con las alternativas según la valoración de características
Compara las alternativas
Categorías
Categorías
Preguntas frecuentes sobre FixMe.IT
Preguntas frecuentes sobre FixMe.IT
He aquí algunas preguntas frecuentes sobre FixMe.IT.
P. ¿Qué tipo de planes de precios ofrece FixMe.IT?
FixMe.IT ofrece los siguientes planes de precios:
A partir de: USD 30.00/mes
Modelo de precios: Suscripción
Prueba gratis: Disponible
P. ¿Cuáles son las características principales de FixMe.IT?
No tenemos información sobre las características de FixMe.IT
P. ¿Quiénes son los usuarios habituales de FixMe.IT?
Los clientes habituales de FixMe.IT son:
Empresas pequeñas, Empresas Grandes, Trabajadores autónomos, Empresas medianas
P. ¿Qué idiomas admite FixMe.IT?
FixMe.IT admite los siguientes idiomas:
Inglés
P. ¿Qué tipo de planes de precios ofrece FixMe.IT?
FixMe.IT cuenta con los siguientes planes de precios:
Suscripción
P. ¿FixMe.IT es compatible con dispositivos móviles?
No tenemos información sobre los dispositivos compatibles con FixMe.IT
P. ¿Con qué otras aplicaciones se integra FixMe.IT?
FixMe.IT se integra con las siguientes aplicaciones:
Herfert Software
P. ¿Qué tipo de asistencia ofrece FixMe.IT?
FixMe.IT ofrece las siguientes opciones de asistencia:
Base de conocimientos, Preguntas frecuentes, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo
I use this application daily to provide help desk and server support to many customers. The price is great and the features are fantastic.