--- description: Información actualizada sobre FixMe.IT. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara FixMe.IT con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: FixMe.IT: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Software para servicio al cliente](/directory/231/customer-service/software) > [FixMe.IT](/software/2336/fixme-it) # FixMe.IT Canonical: https://www.getapp.com.mx/software/2336/fixme-it Página: 1 de 17\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/2336/fixme-it?page=2) > Software de soporte remoto diseñado para brindar asistencia desatendida y bajo pedido desde cualquier parte del mundo. > > Veredicto: 389 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 389 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Techinline - **Ubicación**: Toronto Ontario, Canadá - **Constitución**: 2007 ## Contexto comercial - **Precio inicial**: USD 39.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (desktop), Windows (local), Linux (local) - **Idiomas admitidos**: inglés - **Países disponibles**: Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Baréin, Belice, Benín, Bermudas, Bielorrusia, Bolivia y 130 más ## Funciones - Acceso a varios monitores - Acceso desatendido - Arrastrar y soltar - Autenticación de dos factores - Chat en tiempo real - Chat en vivo - Chat y mensajería - Conexión segura - Control/Acceso remoto - Controles o permisos de acceso - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Gestión de la conformidad - Gestión de problemas - Grabación de la pantalla - Grabación de la sesión - Herramientas de colaboración - Informes de síntesis - Informes personalizables ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para servicio al cliente](https://www.getapp.com.mx/directory/231/customer-service/software) ## Categorías relacionadas - [Software para servicio al cliente](https://www.getapp.com.mx/directory/231/customer-service/software) - [Software de ITSM](https://www.getapp.com.mx/directory/292/it-service-management-itsm/software) - [Programas de asistencia remota](https://www.getapp.com.mx/directory/563/remote-support/software) - [Herramientas para trabajar en remoto](https://www.getapp.com.mx/directory/1699/remote-work/software) - [Software de escritorio remoto](https://www.getapp.com.mx/directory/1731/remote-desktop/software) ## Alternativas 1. [Zoho Assist](https://www.getapp.com.mx/software/9913/zoho-assist) — 4.7/5 (1375 reviews) 2. [TeamViewer ONE](https://www.getapp.com.mx/software/90948/teamviewer) — 4.6/5 (11620 reviews) 3. [AnyDesk](https://www.getapp.com.mx/software/120039/anydesk) — 4.6/5 (1781 reviews) 4. [Slack](https://www.getapp.com.mx/software/91563/slack) — 4.7/5 (24046 reviews) 5. [Supremo Remote Desktop](https://www.getapp.com.mx/software/132559/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Opiniones ### "Best IT support software." — 5.0/5 > **Jessica** | *16 de noviembre de 2021* | Contabilidad | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I like that I can help my clients immediately when they need help. > > **Puntos en contra**: I wish I could fit the screen to my monitor like I do with remote desktop. I have to use the controls to switch between screens and scroll through the screens when the monitors aren't the same size. > > I have always had a pleasant experience with FixMe.IT. It is easy to use and not very expensive for the features I get. Customer service always responds quickly and has always been very helpful. I like to have this software so I can see what my client sees and fix their issues without having to physically go to their office. I also like being able to log on to client's computers after they leave so it doesn't interrupt their work day. ----- ### "Great bang for the buck\!" — 4.0/5 > **Alex** | *21 de enero de 2020* | Relaciones gubernamentales | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Fixme offers remote admin access to end points that are in the field and not connected to the local domain via VPN or other connection options. This is helpful for setting up and troubleshooting issues on end points. And it is much cheaper price than competitors > > **Puntos en contra**: Sometime the local admin access for restarting as a system service is a bit wonky, its best to setup the PC and unattended access while on the local network to the domain and then kick the device out the door than trying to gain unattended access after the fact. Alsomany competitors have additional functionality to run scripts or gather data about a device in the background without the end user seeing, and Fixme does not offer that from the best I can tell. > > I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly. ----- ### "does what it needs to, good enough remote experience" — 3.0/5 > **Juan** | *1 de mayo de 2018* > > **Puntos a favor**: ability to logon/logoff, remote reboot, simple UI, simple url visit, multiple sessions running at the same time > > **Puntos en contra**: too many clicks required by user to run/accept connections, has trouble with QHD resolution, can't enter credentials to run as admin must be ran as a service ----- ### "PC Paramedics use FixMe.IT" — 5.0/5 > **Stephen** | *27 de junio de 2020* | Seguridad informática y de redes | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: The client can watch what the techie is doing. Works reasonably well on a poor rural broadband connection down to 2mb/sec down - 50Kbs up Can see from the dashboard what connections have been made by team members > > **Puntos en contra**: Trying to get luddites to run the client - not easy with older users especially. Lockdown has meant connecting to home working users used to having a co-worker close by who could assist. Can take 20 minutes sometimes to start a session\! A simple click and go for the client would be a huge improvement. Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse. > > Network issues, Server issues, laptop and desktop issues. Printer issues. All the usual end user problems right down to data recovery on-line. ----- ### "Cheap & Stable" — 5.0/5 > **Olaf** | *4 de febrero de 2020* | Administración educativa | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Cheap and stable is the opposite of my ex so that’s a plus. Price -\> Affordable per admin (unless you have 150+ unattended clients) Stability -\> No downtime experienced Self updating client > > **Puntos en contra**: - No OSX expert app - No Android expert app - No IOS expert app - No client app for the above either, but that’s clear when you buy. - Unattended client access can be revoked by the user without any hassle. (which isn’t helping if your client computers are used by schoolchildren) - For every 150 unattended seats you need to buy an extra admin license, whether you have more than 1 admin or not > > Reporting the above case (user revokable unattended access) would be taken in consideration by FixMe and that’s the last we heard about it. (almost a year now) ----- Página: 1 de 17\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/2336/fixme-it?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/2336/fixme-it) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados