AppFolio Property Manager

AppFolio Property Manager

Cloud-based property management software

4.6/5 (1474 opiniones)

Información general sobre AppFolio Property Manager

¿Qué es AppFolio Property Manager?

AppFolio Property Manager is an all-in-one property management solution for residential, commercial, student property and community association management professionals. Features include marketing, leasing, maintenance, accounting, and reporting to enable property managers to modernize, automate, and grow their business. AppFolio’s web-based solution is also fully mobile, accessible on any device. With AppFolio, property managers can manage their accounts, list vacancies, screen tenants, collect rent, schedule maintenance, and run marketing campaigns in the office or on the go. AppFolio's real-time vacancy dashboard enables property managers to manage all of their vacancies from one location. Listings for vacant units can be added and updated across multiple websites – including the property manager's own. Vacancies are posted in just one click, with all property information and photos stored and accessible within AppFolio. Through online rental applications, prospective residents can apply and pay application fees via credit card, with all data automatically entered into AppFolio. AppFolio's reporting dashboard provides property manages with an easy-to-read visual about leasing activity, online payments and more. Property owners and managers can maximize revenue by analyzing rent prices in their area with AppFolio's RentMatch comparison tool. AppFolio provides rental contract templates, a built-in tenant screening service with automated decisions, third-party integrations and more. Property managers can accept rent payments and online maintenance requests via AppFolio, with the latter automatically turned into work orders.

Información general sobre AppFolio Property Manager

Precio

A partir de
USD 250.00/mes

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Residential: $1.25/unit/month

Commercial: $1.50/unit/month

Student Housing: $1.25/unit/month

Community Associations: $0.80/unit/month

A $250/monthly minimum applies. Discounts are available with annual billing.

Pricing includes Online Applications, Automatic Data Backup, Bank-Grade Security, Company-Wide Training, Dedicated Support, Ongoing Upgrades, Unlimited Users, Unlimited Data Storage, Complete Accounting, Integrated Vacancy Posting, Professional Website, Online rent collection


Funciones de AppFolio Property Manager

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos
Idiomas admitidos
Inglés

Capturas de pantalla

Captura de pantalla de AppFolio Property Manager:
Captura de pantalla de AppFolio Property Manager: Captura de pantalla de AppFolio Property Manager: Captura de pantalla de AppFolio Property Manager: Captura de pantalla de AppFolio Property Manager: Captura de pantalla de AppFolio Property Manager:

Reseñas de AppFolio Property Manager

Reseñas de AppFolio Property Manager

Calificación general
4.6
/
5 1474 reseñas
Excelente
1050

Muy bien
306

Media
79

Mediocre
24

Horrible
15

Relación calidad-precio
4.4
Funciones
4.4
Facilidad de uso
4.5
Asistencia al cliente
4.4
92% Un ha recomendado esta aplicación
Drew S.

Amazing Property Manager for Small-to-Medium Companies

The biggest issue my company had was advertising vacancies. We were relying on walk-in tenants, which has not been a good source for 5-10 years. AppFolio is one-click to post to multiple free websites and syncs with Apartments.com if your company goes that route. Ease of use and great training/help files will keep us with them for years to come.


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Joe P.

#1 single-family residential PM software

Our experience with Appfolio has been great! It has created efficiencies within our single-family division that didn’t exist previously. I’m optimistic that over time they will develop more features that will allow us to be even more efficient.


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Denise D.

Always evolving

We have been with Appfolio for 9 years - and during that time there has been significant improvements in the system. Our company is a heavy user and utilize as much of the functionality of the system that we can - and as such we are frequently asked to provide feedback to the development team when they are considering options. We are committed to our relationship with Appfolio, however, due to API restrictions, if we have much more growth we may need to consider alternative solutions.


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Tara D.

Sad to be looking elsewhere.

Initially, I was thrilled with Appfolio. They had live support, and same day follow up calls when submitting tickets. Suggestions on the user forum were implemented, or at the very least, were updated by Appfolio so we knew they were aware and cared. None of that anymore, but we are regularly being innundated with value added junk that we can pay for if we want it or obscure improvements that seem pretty specialized/not broadly impactful. Meetups, etc. are heavily geared toward sales/recruitment and have virtually no value for current clients. I was fine with shrugging my shoulders as this is often how things go with growing companies, but looking completely unprofessional to my tenants/owners due to unreliable email/text, suppressed fee accounting/commingling problems (that are legit problems, not user error), and confusing owner statements have me in talks to switch. Property managers are dealing with stigma to start with - I don’t need my management software making my company look unreliable/unprofessional/untrustworthy on top of it. Not to mention - I dread having to explain during a state audit why income is “suppressed” from owner reporting.


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Jon G.

Powerful - Easy to Use and Learn

AppFolio has been able to streamline and give so much more efficiency for day to day operations that we're able to scale our business at a much more dramatic pace.


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Drew S.
Sector: Propiedad inmobiliaria
Tamaño de la empresa: 51-200 empleados
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Amazing Property Manager for Small-to-Medium Companies

Software usado A diario durante Más de dos años
Revisado el 20/12/2019
Fuente de la reseña: Capterra

The biggest issue my company had was advertising vacancies. We were relying on walk-in tenants, which has not been a good source for 5-10 years. AppFolio is one-click to post to multiple free websites and syncs with Apartments.com if your company goes that route. Ease of use and great training/help files will keep us with them for years to come.

Puntos a favor

First and foremost, the value of the product. You get everything you need for cheaper than most of the other products out there. For my company, we transitioned from Buildium to AppFolio and instantly reaped the rewards. AppFolio provided us with an inexpensive company website, a quick and easy tool to post our vacancies to multiple websites, and great assistance during set-up.

Puntos en contra

I know some of the more expensive options offer more competitive pricing tools and a little more automation. Also, AppFolio had a few issues (like maintenance personnel not being able to see pictures on work orders using their mobile devices) that took AppFolio a while to start addressing.

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Respuesta de AppFolio

Dear Drew, thanks so much for taking the time to leave a review. We're happy that your transition to AppFolio was a good one and that you are already reaping the benefit!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Joe P.
Sector: Propiedad inmobiliaria
Tamaño de la empresa: 201-500 empleados
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#1 single-family residential PM software

Software usado A diario durante Más de dos años
Revisado el 3/10/2019
Fuente de la reseña: Capterra

Our experience with Appfolio has been great! It has created efficiencies within our single-family division that didn’t exist previously. I’m optimistic that over time they will develop more features that will allow us to be even more efficient.

Puntos a favor

It’s robust yet easy to use, dependable, constantly evolving, their developers listen to their customer’s needs and if possible delivers, issues are handled quickly by their web based customer service team, and it’s affordable.

Puntos en contra

The layout of the property financial statements are subpar and difficult for our clients to understand; its not the best software choice to manage commercial or multi-family properties; it’s lack of customization

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Denise D.
Sector: Propiedad inmobiliaria
Tamaño de la empresa: 51-200 empleados
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Always evolving

Software usado A diario durante Más de dos años
Revisado el 6/11/2019
Fuente de la reseña: Capterra

We have been with Appfolio for 9 years - and during that time there has been significant improvements in the system. Our company is a heavy user and utilize as much of the functionality of the system that we can - and as such we are frequently asked to provide feedback to the development team when they are considering options. We are committed to our relationship with Appfolio, however, due to API restrictions, if we have much more growth we may need to consider alternative solutions.

Puntos a favor

The software is intuitive, user friendly and a stable platform. They a continually developing additional functionality and release updates regularly. The customer forum is great - you can collaborate with other users, seek our solutions and make recommendations that development will consider for future releases.

Puntos en contra

It does not have an open API and they are unwilling to consider this for clients. While they are routinely pushing out enhancements and are developing additional functionality, and they say the functionality is based on client feedback - it seems like development resources are not focused on this things that clients really 'need'.

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Respuesta de AppFolio

Thanks for partnering with us over the last 9 years. Denise! We look forward to partnering for the years to come!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 9.0/10

Tara D.
Sector: Propiedad inmobiliaria
Tamaño de la empresa: 2-10 empleados
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Sad to be looking elsewhere.

Software usado A diario durante Más de dos años
Revisado el 11/8/2018
Fuente de la reseña: Capterra

Initially, I was thrilled with Appfolio. They had live support, and same day follow up calls when submitting tickets. Suggestions on the user forum were implemented, or at the very least, were updated by Appfolio so we knew they were aware and cared. None of that anymore, but we are regularly being innundated with value added junk that we can pay for if we want it or obscure improvements that seem pretty specialized/not broadly impactful. Meetups, etc. are heavily geared toward sales/recruitment and have virtually no value for current clients. I was fine with shrugging my shoulders as this is often how things go with growing companies, but looking completely unprofessional to my tenants/owners due to unreliable email/text, suppressed fee accounting/commingling problems (that are legit problems, not user error), and confusing owner statements have me in talks to switch. Property managers are dealing with stigma to start with - I don’t need my management software making my company look unreliable/unprofessional/untrustworthy on top of it. Not to mention - I dread having to explain during a state audit why income is “suppressed” from owner reporting.

Puntos a favor

Extremely easy to navigate/train employees to use, tenant rent payment/owner contributions are free with ACH, application-move in flow is smooth, mobile app works well, available property postings look great on my website.

Puntos en contra

Suppressed fees amount to commingling, and that is so bad. It could easily be resolved and the idea has lots of votes in the forum yet it remains unaddressed. Not to mention, suppressed application fees can be passed on to an owner before you need to refund the fee depending on the timing and that leads to a nightmare of accounting, and having to explain to an owner why you are unprofessionally having to withhold the money in the next month. I tried to get help from support to no avail (it was repeatedly blown off as user error) so then I started going to their live meetups when they came to town begging for help from support in person to make it clear it is not user error. That led to more dissmissal from user support as being due to user error, so I finally said I wasn’t taking no for an answer. After talking to tons of people, I finally got a support person who understood what I was saying, and all they could offer was a VERY time consuming work-around. The integrated email/text feature often fails and does not notify you that it failed causing huge problems. Notification emails when a lead inquires have started being unreliable. If tenants wait too long to respond to an email I sent via appfolio, they are told the thread has expired. Since every email sent from appfolio is sent from a different spammy looking email address, I get frustrated tenants asking which of the 15 email addresses they should use to reach me. Owner statements are confusing to owners.

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Respuesta de AppFolio

Hello Tara, thank you for taking the time to leave this review. We understand your frustration and we are glad that you were able to talk through these items with one of the managers on our Customer Success Team. Based on your business practices, not consistently paying our your suppressed fees seems to have caused an issue with your owner's statements. We hope, after speaking with a manager, you will be able to establish a good cadence of paying these in order to avoid error in the future. We take our client feedback seriously and take all of it into consideration when building and improving new features. We hope you will stick with us and continue to provide this vital feedback.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 0.0/10

Jon G.
Sector: Propiedad inmobiliaria
Tamaño de la empresa: 2-10 empleados
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Powerful - Easy to Use and Learn

Software usado A diario durante Más de dos años
Revisado el 10/12/2019
Fuente de la reseña: Capterra

AppFolio has been able to streamline and give so much more efficiency for day to day operations that we're able to scale our business at a much more dramatic pace.

Puntos a favor

The all encompassing ability to power a website to sophisticated accounting, maintenance controls, tenant/owner communications is all at your fingertips anywhere with a mobile device or computer.

Puntos en contra

If you're not a seasoned bookkeeper and you're managing somewhat sophisticated accounting of properties, you can dig yourself a hole real quick.

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Respuesta de AppFolio

Hi Jon, thanks for taking the time to leave a review. We know transitions to any new software solution can be tough and we're glad you chose AppFolio to streamline your business!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 9.0/10

Recomendación de usuario
9/10
Basado en 1474 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de AppFolio Property Manager

Precios de AppFolio Property Manager

A partir de
USD 250.00/mes
Prueba gratis
Suscripción
Relación calidad-precio

Residential: $1.25/unit/month

Commercial: $1.50/unit/month

Student Housing: $1.25/unit/month

Community Associations: $0.80/unit/month

A $250/monthly minimum applies. Discounts are available with annual billing.

Pricing includes Online Applications, Automatic Data Backup, Bank-Grade Security, Company-Wide Training, Dedicated Support, Ongoing Upgrades, Unlimited Users, Unlimited Data Storage, Complete Accounting, Integrated Vacancy Posting, Professional Website, Online rent collection

Residential: $1.25/unit/month

Commercial: $1.50/unit/month

Student Housing: $1.25/unit/month

Community Associations: $0.80/unit/month

A $250/monthly minimum applies. Discounts are available with annual billing.

Pricing includes Online Applications, Automatic Data Backup, Bank-Grade Security, Company-Wide Training, Dedicated Support, Ongoing Upgrades, Unlimited Users, Unlimited Data Storage, Complete Accounting, Integrated Vacancy Posting, Professional Website, Online rent collection

Relación calidad-precio
4.4/5
Basado en 1474 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de AppFolio Property Manager

Funciones de AppFolio Property Manager

API
Almacenamiento de documentos
Base de datos de contactos
Creación de informes y estadísticas
Funcionalidad de búsqueda
Gestión de clientes potenciales
Gestión de contactos
Gestión de documentos
Gestión de la contabilidad
Gestión de modelos
Gestión de pedidos de trabajo
Gestión de tareas
Notificaciones automáticas
Notificaciones de correo electrónico
Pagos electrónicos
Panel de actividades
Portal de autoservicio
Portal de clientes
Recordatorios
Seguimiento de actividades
Funciones
4.4/5
Basado en 1474 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Vídeos y tutoriales

Vídeos y tutoriales

Más información sobre AppFolio Property Manager

Más información sobre AppFolio Property Manager

Funciones principales de AppFolio Property Manager

  • ACH Payment Processing
  • Access Control
  • Account Reconciliation
  • Accounting
  • Accounting management
  • Activity Dashboard
  • Activity Dashboard
  • Activity management
  • Activity tracking
  • Administrative Reporting
  • Advertising Management
  • Applicant Tracking
  • Applicant Workflow
  • Application Security
  • Applications Management
  • Appointment Management
  • Assignment Tracking
  • Audit Trail
  • Auditing
  • Automated Billing
  • Automated Scheduling
  • Automated late fees
  • Automatic Notifications
  • Automatic Reminders
  • Balance Sheet
  • Bank Reconciliation
  • By-the-bed rental management
  • CAM tracking & reconciliation
  • Calendar Management
  • Call Center Management
  • Cash Flow Statement
  • Check Printing
  • Client Management
  • Contact Database
  • Contact Management
  • Credit Card Integration
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data migration
  • Deadline Tracking
  • Document Storage
  • Electronic Payments
  • Electronic signature capture
  • Email Notifications
  • Email Templates
  • Equipment Tracking
  • Event Logs
  • Expense Tracking
  • File Management
  • General Ledger
  • Group Training
  • Guest card tracking
  • Holding deposits
  • Individual Development Plans
  • Inspection management
  • Insurance
  • Knowledge Base
  • Lead Management
  • Letter Generation
  • Maintenance scheduling
  • Marketing campaigns
  • Mobile Alerts
  • Mobile Integration
  • Mobile Maintenance Utilities
  • Monitoring
  • Online applications
  • Online owner portal
  • Online rent collection
  • Online rent collection
  • Online renter portal
  • Paperless work orders
  • Partial Payments
  • Policy Management
  • Portfolio Management
  • Prospect tracking
  • Provider Management
  • Real Time Data
  • Real Time Notifications
  • Real time reporting
  • Recurring Billing
  • Rent comparison tool
  • Reporting
  • Role Management
  • SMS integration
  • Search Functionality
  • Secure Login
  • Self-Paced
  • Summary Reports
  • Task Scheduling
  • Task Tracking
  • Task management
  • Template Management
  • Tenant screening
  • Tenant screening
  • Third Party Integration
  • Transaction History
  • Transaction Monitoring
  • User Activity Monitoring
  • User Management
  • Vacancy Posting
  • Vacancy dashboard
  • Vendor Management
  • Vendor Self Service
  • Video Support
  • Website integration

Beneficios

• Professional, integrated websites position your business to stand out from the crowd.

• A streamlined leasing flow simplifies the move-in and move-out process with automated rent and bill posting, unit vacancy tracking and rent increases.

• Online portals and a convenient mobile app keep renters and owners happy with 24/7 access to their accounts.

• Two-way texting reaches renters and owners where they are and keeps a digital record of all communication.

• Dynamic universal search helps you easily find anything in the database.

• Powerful, customizable reports allow you to keep a finger on the pulse of your business at any time, from any device.

•A dedicated client services manager is provided to personalize your unlimited support.

Preguntas frecuentes sobre AppFolio Property Manager

Preguntas frecuentes sobre AppFolio Property Manager

He aquí algunas preguntas frecuentes sobre AppFolio Property Manager.

P. ¿Qué tipo de planes de precios ofrece AppFolio Property Manager?

AppFolio Property Manager ofrece los siguientes planes de precios:

A partir de: USD 250.00/mes

Modelo de precios: Suscripción

Prueba gratis: No disponible

Residential: $1.25/unit/month Commercial: $1.50/unit/month Student Housing: $1.25/unit/month Community Associations: $0.80/unit/month A $250/monthly minimum applies. Discounts are available with annual billing. Pricing includes Online Applications, Automatic Data Backup, Bank-Grade Security, Company-Wide Training, Dedicated Support, Ongoing Upgrades, Unlimited Users, Unlimited Data Storage, Complete Accounting, Integrated Vacancy Posting, Professional Website, Online rent collection

P. ¿Cuáles son las características principales de AppFolio Property Manager?

AppFolio Property Manager ofrece las siguientes características:

  • ACH Payment Processing
  • Access Control
  • Account Reconciliation
  • Accounting
  • Accounting management
  • Activity Dashboard
  • Activity Dashboard
  • Activity management
  • Activity tracking
  • Administrative Reporting
  • Advertising Management
  • Applicant Tracking
  • Applicant Workflow
  • Application Security
  • Applications Management
  • Appointment Management
  • Assignment Tracking
  • Audit Trail
  • Auditing
  • Automated Billing
  • Automated Scheduling
  • Automated late fees
  • Automatic Notifications
  • Automatic Reminders
  • Balance Sheet
  • Bank Reconciliation
  • By-the-bed rental management
  • CAM tracking & reconciliation
  • Calendar Management
  • Call Center Management
  • Cash Flow Statement
  • Check Printing
  • Client Management
  • Contact Database
  • Contact Management
  • Credit Card Integration
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data migration
  • Deadline Tracking
  • Document Storage
  • Electronic Payments
  • Electronic signature capture
  • Email Notifications
  • Email Templates
  • Equipment Tracking
  • Event Logs
  • Expense Tracking
  • File Management
  • General Ledger
  • Group Training
  • Guest card tracking
  • Holding deposits
  • Individual Development Plans
  • Inspection management
  • Insurance
  • Knowledge Base
  • Lead Management
  • Letter Generation
  • Maintenance scheduling
  • Marketing campaigns
  • Mobile Alerts
  • Mobile Integration
  • Mobile Maintenance Utilities
  • Monitoring
  • Online applications
  • Online owner portal
  • Online rent collection
  • Online rent collection
  • Online renter portal
  • Paperless work orders
  • Partial Payments
  • Policy Management
  • Portfolio Management
  • Prospect tracking
  • Provider Management
  • Real Time Data
  • Real Time Notifications
  • Real time reporting
  • Recurring Billing
  • Rent comparison tool
  • Reporting
  • Role Management
  • SMS integration
  • Search Functionality
  • Secure Login
  • Self-Paced
  • Summary Reports
  • Task Scheduling
  • Task Tracking
  • Task management
  • Template Management
  • Tenant screening
  • Tenant screening
  • Third Party Integration
  • Transaction History
  • Transaction Monitoring
  • User Activity Monitoring
  • User Management
  • Vacancy Posting
  • Vacancy dashboard
  • Vendor Management
  • Vendor Self Service
  • Video Support
  • Website integration

P. ¿Quiénes son los usuarios habituales de AppFolio Property Manager?

Los clientes habituales de AppFolio Property Manager son:

Empresas Grandes, Empresas medianas, Empresas pequeñas

P. ¿Qué idiomas admite AppFolio Property Manager?

AppFolio Property Manager admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece AppFolio Property Manager?

AppFolio Property Manager cuenta con los siguientes planes de precios:

Suscripción

P. ¿AppFolio Property Manager es compatible con dispositivos móviles?

AppFolio Property Manager admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra AppFolio Property Manager?

AppFolio Property Manager se integra con las siguientes aplicaciones:

AvidXchange, Procurify, Stessa

P. ¿Qué tipo de asistencia ofrece AppFolio Property Manager?

AppFolio Property Manager ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo