--- description: Información actualizada sobre Microcall. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara Microcall con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Microcall: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Software para VoIP](/directory/107/voip/software) > [Microcall](/software/2069081/microcall) # Microcall Canonical: https://www.getapp.com.mx/software/2069081/microcall Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/2069081/microcall?page=2) > Microcall es una solución de contabilización de llamadas basada en la nube. Está diseñada para ayudar a los usuarios a identificar y buscar números de teléfono, hacer seguimiento de los gastos en telecomunicaciones, analizar el tráfico de voz y más. > > Veredicto: 18 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 18 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.8/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Micro-Tel - **Constitución**: 1979 ## Contexto comercial - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Estados Unidos ## Funciones - API - Agregación de datos - Alertas y notificaciones - Alerts/Escalation - Almacenamiento seguro de datos - Análisis - Análisis ad hoc - Análisis de autoservicio - Análisis de costes - Análisis visual - Asignación de costes internos - Autorizaciones basadas en roles - Base de datos de contactos - Búsqueda/filtro - Conectores de datos - Consulta ad hoc - Controles o permisos de acceso - Creación de diagramas - Creación de informes ad hoc - Creación de informes de llamadas ## Integraciones (en total: 13) - 3CX - Accession Communicator - Asterisk - Avaya UCaaS - Cisco Unified Communications Manager - Five9 - GoTo Meeting - Jive - Microsoft Teams - Oracle PeopleSoft - Unify Unified Communications - Webex Suite - Zoom Workplace ## Opciones de asistencia - E-mail/Help Desk - Asistencia telefónica - Chat ## Categoría - [Software para VoIP](https://www.getapp.com.mx/directory/107/voip/software) ## Categorías relacionadas - [Software para VoIP](https://www.getapp.com.mx/directory/107/voip/software) - [Software para Dashboards](https://www.getapp.com.mx/directory/586/reporting-dashboard/software) - [Indicador clave de rendimiento](https://www.getapp.com.mx/directory/3367/kpi-software/software) - [Herramientas BI](https://www.getapp.com.mx/directory/318/business-intelligence/software) - [Software de gestión informática](https://www.getapp.com.mx/directory/771/it-management/software) ## Alternativas 1. [ZIWO](https://www.getapp.com.mx/software/131291/ziwo) — 4.7/5 (108 reviews) 2. [inconnect](https://www.getapp.com.mx/software/2057354/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews) 3. [Tableau](https://www.getapp.com.mx/software/90797/tableau-software) — 4.6/5 (2348 reviews) 4. [Looker](https://www.getapp.com.mx/software/91545/looker) — 4.5/5 (282 reviews) 5. [Qlik Sense](https://www.getapp.com.mx/software/100391/qlik-sense) — 4.5/5 (260 reviews) ## Opiniones ### "Reporting at a new level" — 5.0/5 > **Elena** | *15 de septiembre de 2021* | Administración educativa | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The software makes all call activities of the institution or business visible. It tracks any kinds of calls: abandoned, terminated, longer, and international. Access to some critical data (harassing calls or threats) gets easy. The school's security can capture and handle them the moment they occur. The calls for admission and recruitment might help the managers to make accurate decisions, even on the fly. The most impactful feature is the Report generator. It creates and saves unlimited reports on the Dashboard, then distributes them via email or screen automatically. In addition, the Dashboard autorefresh with new data within seconds. The Windows authentification feature assists in making the information accessible to all the employees. And finally, cost reduction is possible after the call patterns analysis and proper planning. > > **Puntos en contra**: There is no trial option for the clients to find out whether the product meets their expectations and needs or not. Instead, they might attend the company's training webinars and get familiar with the Microcall functionality (for new users) or explore the new features added regularly (for experienced users). Also, it may be expensive for schools, given their limited budgets and the difficulties headteachers face to provide external funding. > > This product can be used in schools, colleges, and small businesses for tracking administrative and emergency calls. It visualizes and analyzes voice data in real time. Also, it works on different platforms, such as Zoom, MS Teams, WebEx, and Skype for business. Managers can control company's remote work in aspects related to voice traffic. It includes tackling clients' complaints and inquires (from cradle-to-grave), or monitoring employees' activity (daily/weekly/monthly) via the interactive dashboards. ----- ### "Supports our capacity planning by providing evidence" — 4.0/5 > **Emma** | *21 de abril de 2025* | Ingeniería industrial o mecánica | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Microcall was useful because it provided outbound call patterns for the company by region and department. It helped in determining which units were utilizing most of the long-distance charges, and made changes concerning routing of calls based on the numbers. > > **Puntos en contra**: A problem occurred in Synchronization of Call logs of one of our session border controllers. It needed a patch and restart to bring the full visibility after some period, which needed support assistance. ----- ### "Outstanding customer support" — 3.0/5 > **Usuario verificado** | *19 de abril de 2019* | Tecnología y servicios de la información | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: The reports are accurate, detailed, and easy to read. Overall the program is pretty user-friendly - but if the user has any issues, their customer support is great. There is no question too big or too small for MicroCall's knowledgeable Support Team. I've had to contact them many times and they are always fantastic. > > **Puntos en contra**: The software itself is a big clunky and the appearance is somewhat outdated. ----- ### "Optimise performance of the voice networks through analysis" — 5.0/5 > **OMAR** | *21 de abril de 2025* | Educación superior | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I most appreciate the Microcall’s call tracking for the mix of vendors that we are using. It was used to monitor the usage of our legacy PBX system and usage of UCaaS from Zoom which for the purpose of the migration provided detailed splits which proved useful. > > **Puntos en contra**: I observed that, depending on the report’s duration and number of years, there is a delay in getting the real-time data. ----- ### "Great product, good value\!" — 4.0/5 > **Lyneta** | *19 de diciembre de 2024* | Seguros | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Good Features - and analyzes the calls very well\! > > **Puntos en contra**: A trail option would have been nice so it could be tested to see if it suited our needs. > > Easy to use - and provides the services required ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/2069081/microcall?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/2069081/microcall) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados