---
description: Información actualizada sobre Wati. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara Wati con productos similares.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Wati: precios, funciones y opiniones | GetApp México 2026
---

Breadcrumb: [Inicio](/) > [Software para chatbots](/directory/2795/chatbot/software) > [Wati](/software/2068239/wati)

# Wati

Canonical: https://www.getapp.com.mx/software/2068239/wati

Página: 1 de 10\
Siguiente: [Página siguiente](https://www.getapp.com.mx/software/2068239/wati?page=2)

> Wati es una herramienta automatizada de marketing, ventas, servicio y asistencia para empresas que desean usar WhatsApp como herramienta de comunicación a fin de vender más productos y servicios.
> 
> Veredicto: 207 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**.

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## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.6/5** | 207 Opiniones |
| Facilidad de uso | 4.6/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.2/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.3/5 | Basado en las opiniones generales |
| Funciones | 4.5/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Wati
- **Constitución**: 1998

## Contexto comercial

- **Precio inicial**: USD 59.00
- **Modelo de precios**:  (Prueba gratis)
- **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+
- **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (móvil), iPhone (móvil), iPad (móvil)
- **Idiomas admitidos**: chino, chino tradicional, español, hindi, inglés, portugués, portugués de Brasil, portugués de Portugal, árabe
- **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 208 más

## Funciones

- AI Copilot
- API
- Análisis de atención al cliente
- Arrastrar y soltar
- Asistencia al cliente
- Automatización de marketing
- Autoresponders
- Base de datos de clientes
- CRM
- Chat en tiempo real dirigido a consumidores
- Chat en vivo
- Chat y mensajería
- Chatbot
- Creación de informes/análisis
- Customer Communication
- Desarrollo sin código
- Envío masivo de mensajes de texto
- Gestión de bandeja de entrada
- Gestión de clientes potenciales
- Gestión de contactos

## Integraciones (en total: 10)

- Google Sheets
- HubSpot Content Hub
- Klaviyo
- Pabbly Connect
- Shopify
- WhatsApp
- WooCommerce
- Zapier
- Zoho CRM Plus
- Zoho Flow

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia telefónica
- Asistencia 24/7
- Chat

## Categoría

- [Software para chatbots](https://www.getapp.com.mx/directory/2795/chatbot/software)

## Categorías relacionadas

- [Software para chatbots](https://www.getapp.com.mx/directory/2795/chatbot/software)
- [Software de compromiso del cliente](https://www.getapp.com.mx/directory/650/customer-engagement/software)
- [Software para envío de SMS](https://www.getapp.com.mx/directory/1291/sms-marketing/software)
- [Herramientas de mobile marketing](https://www.getapp.com.mx/directory/309/mobile-marketing/software)
- [Software de soporte al cliente](https://www.getapp.com.mx/directory/562/customer-support/software)

## Alternativas

1. [Bitrix24](https://www.getapp.com.mx/software/90602/bitrix24) — 4.2/5 (1005 reviews)
2. [Tidio](https://www.getapp.com.mx/software/105081/tidio-chat) — 4.7/5 (590 reviews)
3. [Freshchat](https://www.getapp.com.mx/software/106095/freshchat) — 4.2/5 (174 reviews)
4. [LiveAgent](https://www.getapp.com.mx/software/91301/liveagent) — 4.7/5 (1789 reviews)
5. [inconnect](https://www.getapp.com.mx/software/2057354/omnichannel) — 4.0/5 (20 reviews)

## Opiniones

### "Amazing Product, a Must have for any business" — 5.0/5

> **Naman** | *4 de abril de 2025* | Aprendizaje en línea | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: The Ease of setup of Chatbots and how seamlessly integrations with different tools can be done.
> 
> **Puntos en contra**: Google Sheets Plugin, tends to not work properly randomly.
> 
> My Overall experience has been quite amazing, they have a great support team and an even better product development team.

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### "Easy-to-use WhatsApp automation tool for growing teams" — 5.0/5

> **Jasvinder** | *18 de abril de 2026* | Investigación | Valoración de la recomendación: 5.0/10
> 
> **Puntos a favor**: Wati makes it very easy to manage WhatsApp conversations in one place. The interface is simple, and features like automation, quick replies, and chatbot help save a lot of time. It’s especially useful for handling multiple customer queries efficiently.
> 
> **Puntos en contra**: There are occasional delays and some features could be more customizable. Pricing can feel a bit high for smaller teams, and initial setup might take some time to fully understand.
> 
> Overall, my experience with Wati has been positive. It has helped improve our response time and made customer communication more organized. Despite a few minor issues, it’s a reliable tool for businesses handling high volumes of WhatsApp interactions.

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### "Lack of transparency and unnecessarily complicated cancellation process" — 1.0/5

> **Marco** | *19 de mayo de 2025* | Marketing y publicidad | Valoración de la recomendación: 0.0/10
> 
> **Puntos a favor**: The system itself works and delivers the expected functionalities. Nothing more. I'm only writing this last sentence to reach the 100-character minimum required by this site.
> 
> Lack of transparency and unnecessarily complicated cancellation process

I used Wati for only one month, and I encountered several critical issues that potential users should be aware of:

The credit system is not clearly explained, making it difficult to understand what you are actually paying for.

There is no option to cancel directly from the platform. Instead, users are required to send an email, and cancellation must be requested at least two days in advance, which is highly inconvenient.

The information on how to cancel is not easily accessible, and this seems designed to make the process more difficult than necessary.

This type of commercial practice may be considered unfair under EU consumer protection laws, especially given the lack of transparency and the deliberate friction in the cancellation process.

It is, at the very least, surprising that Meta lists Wati as an authorized partner, considering the user experience related to subscription management.

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### "Wati is the best." — 5.0/5

> **Jonathan** | *26 de diciembre de 2025* | Software informático | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: The automations are efficient, fast, and very manageable. It has been very user-friendly. Compared to other platforms, this one is much more dynamic.
> 
> **Puntos en contra**: So far, I like everything. Most of the features are very good.

I would highlight that even the support service is good during other countries' business hours.
> 
> Wati came as a solution to many manual problems we had at my company. It allowed us to diversify and increase mass chat production in the auditing area in Colombia. Without a doubt, it is a quality product that will help you automate and stay on top of all situations in your companies or chats.

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### "Muneeraaah" — 5.0/5

> **Sulimam** | *25 de diciembre de 2025* | Diseño | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Easy to chat with clients quickly and keep conversations organized. Also very easy to tag and notify other employees, share updates, and collaborate smoothly within the same chat.
> 
> **Puntos en contra**: The chatbot feature could be improved. Sometimes it feels limited in automation options and not flexible enough for complex workflows, and it can take time to set up properly.
> 
> Overall, WATI is easy to use and very helpful for daily communication. It makes it simple to show clients our products, follow up fast, and manage messages professionally in one place.

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## Enlaces

- [Ver en GetApp](https://www.getapp.com.mx/software/2068239/wati)

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| Local | URL |
| en | <https://www.getapp.com/emerging-technology-software/a/wati/> |
| en-AE | <https://www.getapp.ae/software/2068239/wati> |
| en-AU | <https://www.getapp.com.au/software/2068239/wati> |
| en-CA | <https://www.getapp.ca/software/2068239/wati> |
| en-GB | <https://www.getapp.co.uk/software/2068239/wati> |
| en-IE | <https://www.getapp.ie/software/2068239/wati> |
| en-NZ | <https://www.getapp.co.nz/software/2068239/wati> |
| en-SG | <https://www.getapp.sg/software/2068239/wati> |
| en-ZA | <https://www.getapp.za.com/software/2068239/wati> |
| es | <https://www.getapp.es/software/2068239/wati> |
| es-CL | <https://www.getapp.cl/software/2068239/wati> |
| es-CO | <https://www.getapp.com.co/software/2068239/wati> |
| es-MX | <https://www.getapp.com.mx/software/2068239/wati> |
| pt | <https://www.getapp.com.br/software/2068239/wati> |
| pt-PT | <https://www.getapp.pt/software/2068239/wati> |

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