Axosoft

Overall axosoft is professionally designed

I like that we can email tickets into the system. I like that I can add custom fields with custom rules to force my people to use forms a specific way. I like that we can create project folders to track what we're working on. I like the new PM functionality. I like the Workflow Steps. I like the Portal plug-in for having customers submit and view tickets. In fact I like everything. Time tracking is very powerful for employee tracking and for R&D write offs.

This is the best bang for the buck our company has got since acquiring the product in 2007.

I dislike the lost dashboard functionality from converting to the Web. The reporting isn't nearly as powerful now in my opinion. Simple dashboards are great, but we used to have lots of additional widget types that I used.

Releases/Projects. My users habitually put things in the wrong place. It requires me to go back and move things around all the time.

The Portal works but it's not a nice fancy looking interface for our customers to interface with.

We don't use the other integrations.

This is a great tool for a QA manager who knows what they want. I have this configured so that my weekly management reports are saved views. I literally can using the Snipping Tool and cut out a screenshot for all my report needs.

We are an Agile shop and rely heavily on Axosoft (formerly OnTime) for our Sprint planning and execution. It's a great product! It makes it easy to do Sprint planning and to track process. All of our project managers use Axosoft except one, and there is a huge difference in the stand-ups where Axosoft is up on the screen versus the one project manager that uses spreadsheets. There has been some great progress made in the UI, although it still has a way to go to be fully polished (improved filter management, being on the cloud rather than installed on one of our on-premise servers).

The ability to track projects and track another users progress on their projects are very beneficial. Tracking different cards and being able to categorize them and prepare for releases saves a lot of time for the managers of the project. Understanding where other users are at in their section of a project lets other users know where they are in their own project and if they need to gather more resources for their part.

Our experience with Axosoft has been very good. Our business had the tool as a Project Management tool, and, as we grew, we were in need of a tool to track our customer support tickets. This did the trick.