Sobre Synchroteam

Administra las fuerzas de trabajo móviles de manera eficiente, simplifica los procesos comerciales y optimiza los costes.

Synchroteam ofrece programación, distribución, calendario, gestión de trabajos, creación de informes, CRM [Customer Relationship Management], gestión de inventarios, seguimiento del tiempo, facturación y mapas de Google. SaaS basado en la nube con aplicaciones móviles iOS y Android. Se integra con Quickbooks, Xero y Zoho CRM.

El software de gestión de servicios externos (FSM [Field Service Management])/gestión de mano de obra funciona de maravilla para PYMES, empresas medianas y empresas de climatización, electricidad, inspección, control de plagas, fontanería, mantenimiento, programación, seguridad y muchos otros sectores.

Crea tu cuenta Synchroteam en menos de 1 minuto y organízate
con solución de servicio externo asequible, potente y personalizable. Asistencia en vivo.

Dispositivos

Tamaño de la empresa

P M G

Disponible en los países siguientes

Australia, Brasil, Canadá, China, Alemania y otros 5, Reino Unido, India, Japón, México, Estados Unidos

Idiomas admitidos

alemán, checo, chino tradicional, español, francés y otros 8, inglés, italiano, neerlandés, polaco, portugués, ruso, sueco, turco

Imágenes

Schedule Assist
Map & Driving
Invoice
iPhone
connectors
Schedule Assist
Customer Management
Job Detail
Business Hours
Skills Management
Dashboard Settings
Ver 12 más
Vídeo de Synchroteam
Captura de pantalla de Synchroteam: Schedule Assist Captura de pantalla de Synchroteam: Map & Driving Captura de pantalla de Synchroteam: Invoice Captura de pantalla de Synchroteam: iPhone Captura de pantalla de Synchroteam: connectors Captura de pantalla de Synchroteam: Schedule Assist Captura de pantalla de Synchroteam: Customer Management Captura de pantalla de Synchroteam: Job Detail Captura de pantalla de Synchroteam: Business Hours Captura de pantalla de Synchroteam: Skills Management Captura de pantalla de Synchroteam: Dashboard Settings

Funciones

Características totales de Synchroteam: 145

  • API
  • Acceso móvil
  • Acceso sin conexión
  • Actualizaciones en tiempo real
  • Admite iCalendar
  • Alertas de móvil
  • Alertas y notificaciones
  • Almacen de archivos
  • Aplicación móvil
  • Arrastrar y soltar
  • Autorizaciones basadas en roles
  • Base de datos de clientes
  • Base de datos de contactos
  • Base de datos de empleados
  • Base de datos integrada
  • Biblioteca de imágenes
  • Biometría
  • Búsqueda semántica
  • Búsqueda/filtro
  • CRM
  • Calendarios de equipo
  • Campos personalizables
  • Captura de firma a través de dispositivos móviles
  • Captura de imagen
  • Catálogo de productos
  • Citas recurrentes
  • Cobro de pagos en el terreno
  • Conexión segura
  • Control de inventario
  • Controles o permisos de acceso
  • Conversión PDF
  • Copia de seguridad automática
  • Creación de informes administrativos
  • Creación de informes y estadísticas
  • Creación de informes/análisis
  • Creación de marca personalizable
  • Creación de órdenes de trabajo
  • Cálculo de horas extra
  • Códigos de barras/RFID
  • Datos en tiempo real
  • Digitalización de documentos
  • Enrutamiento
  • Facturación
  • Firma electrónica
  • Formularios personalizables
  • GPS
  • Geolocación
  • Gestión de aplicaciones
  • Gestión de calendarios
  • Gestión de calibración
  • Gestión de citas
  • Gestión de clientes
  • Gestión de contratos o licencias
  • Gestión de control de horas
  • Gestión de documentos
  • Gestión de expediciones
  • Gestión de facturas
  • Gestión de flota
  • Gestión de formularios
  • Gestión de incidentes
  • Gestión de inspecciones
  • Gestión de inventarios
  • Gestión de la disponibilidad
  • Gestión de llaves y cerraduras
  • Gestión de nóminas
  • Gestión de pedidos de trabajo
  • Gestión de reservas
  • Gestión de stock
  • Gestión de subcontratistas
  • Gestión de subcontratistas
  • Gestión de trabajos
  • Gestión de técnicos
  • Herramientas de seguimiento del tiempo online
  • Historial de cliente
  • Historial de servicios
  • Historial laboral
  • Horas facturables y no facturables
  • Informes personalizables
  • Integraciones de terceros
  • Integración contable
  • Integración de Microsoft Outlook
  • Integración de QuickBooks
  • Lectura de código de barras/tickets
  • Mantenimiento predictivo
  • Mantenimiento preventivo
  • Mapas geográficos
  • Mensajería SMS
  • Modelos de documentos
  • Modelos de informes
  • Modelos personalizables
  • Métricas de rendimiento
  • Notificaciones en tiempo real
  • Optimización de rutas
  • Pagos electrónicos
  • Pagos móviles
  • Para comerciales o contratistas de la industria eléctrica
  • Para empresas de climatización
  • Para empresas de control de plagas
  • Planificación de instalaciones
  • Planificación de personal
  • Portal de autoservicio
  • Portal de clientes
  • Presentación gráfica de datos
  • Presupuestos y estimaciones
  • Procesamiento de pagos
  • Procesamiento de tarjetas de crédito
  • Programación
  • Programación a tiempo real
  • Programación automatizada
  • Programación de citas
  • Programación de recursos
  • Programación de tareas
  • Programación de trabajos
  • Programación del mantenimiento
  • Recordatorios
  • Registro automático de tiempos
  • Reserva en línea
  • Seguimiento de actividad de plagas
  • Seguimiento de actividades
  • Seguimiento de activos
  • Seguimiento de ausencias por enfermedad
  • Seguimiento de competencias
  • Seguimiento de equipos
  • Seguimiento de estado
  • Seguimiento de horas en movimiento
  • Seguimiento de horas sin conexión
  • Seguimiento de inspecciones fallidas
  • Seguimiento de inventario
  • Seguimiento de tiempo en línea
  • Seguimiento de trabajos
  • Seguimiento de ubicación
  • Seguimiento de uso de pesticidas
  • Seguimiento de vacaciones/ausencias
  • Seguimiento del tiempo
  • Seguridad SSL
  • Sincronización de calendario
  • Tareas recurrentes
  • Tasas de facturación múltiples
  • Tiempo y asistencia
  • Varias divisas
  • Varias empresas
  • Varias ubicaciones
  • Varios idiomas
  • Varios países
  • Varios proyectos

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Vonigo

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Opiniones

Calificación general

4.5 /5
(49)
Relación calidad-precio
4.3/5
Funciones
4.1/5
Facilidad de uso
4.3/5
Asistencia al cliente
4.2/5

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Mostrando 5 opiniones de 49
Robert Y.
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Efficient. Informative. Useful

Revisado el 22/2/2017

I'd been running as an independent IT consultant for a few years. All of a sudden I won two big...

I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority.

I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what.

There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up.

The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information.

The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go.

The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out.

There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive.

Demo the software, you'll like it.

Puntos a favor

Good Inventory
Good presentation of information
Good mobile app
Easy to use
Customization

Puntos en contra

missing some features, for example can't search by serial number

Respuesta de Synchroteam

Thank you Robert for your positive feedback on Synchroteam¿s inventory functionality, ease of use, and mobile application. We are pleased to hear everythingIT has benefitted from our customizable user interface and job scheduling/tracking tools. We appreciate your observation of our reporting functionalities, and continue to release updates that enhance operational efficiency. Within our inventory module you now have the capability to search by serial number manually in the search bar, or scan the barcode of the item. Stay tuned to our blog (https://www.synchroteam.com/blog/) for information on new releases!

Joe L.
Calificación general
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Initial review

Revisado el 20/6/2019

Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. ...

Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. See cons

Puntos a favor

Streamlining of my team's dispatching process

Puntos en contra

Lead tech controls time on jobs. Need aux techs to control their own time. i.e. Lead tech gets to job and determines that he needs help, or techs arriving and leaving at different times. Also would like to see better flow between labor hours and invoicing. Labor hours should automatically transferred to the invoice. Also would like to see the GPS module improved to track actual location of techs and "geofencing" where techs would not be able to sign into a job until they are close to the job site

Respuesta de Synchroteam

Thank you Joe for your review of Synchroteam's field service management software. We are pleased to know the Urban City Telecom team has been able to streamline their dispatching process, and have benefited from Synchroteam's scheduling and time tracking features. We appreciate your suggestions regarding labor hours transferred to the invoice, as well as geofencing technicians for clock in purposes, and will forward this along to our support team. We encourage you to reach out to our support team to discuss the best way to optimize each technician controlling their own time on the job. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Ryan P.
Calificación general
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 0.0 /10

Not great, not terrible

Revisado el 27/12/2017

Price was the winning factor to why I started using this product. The sales team did a good job of...

Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.

Puntos a favor

The cost isn't terrible for what you can do. There are some interesting features that some might find really useful. It's quite customizable, so if the features are useful the level to which you can get with the tools such as reports can be quite the positive experience.

Puntos en contra

Pricing is in euro which makes the fluctuation of costs due to rising/falling dollar rates difficult to anticipate how much is withdrawn each month. I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible. The UI feels clunky. Pages don't load live changes made to progression of jobs and there is a lot of work that could have been done better. I feel like I've paid for a platform that was developed in the 1980's and hasn't been updated since. Like it was the beta of someone's project that was never finished, but now is being marketed as a completed product. It feels old, poorly managed, poorly supported, and like there is a general lack of care around what the end product looks like, does, and how it functions.

Respuesta de Synchroteam

Thank you for your review Ryan, we appreciate your honest feedback. We apologize for the issues you are facing with reporting and the UI, and would love to get more information on the glitches you are experiencing so that we can resolve them promptly. Please contact our support team (https://www.synchroteam.com/contact.php) so that we can assist in improving the dynamic reporting workflows for Victoria Moss & Gutter. Also check out our latest update, which includes a time tracking module that syncs tasks seamlessly between the mobile application and Synchroteam¿s platform. For more information on the update visit https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/

Ben W.
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Excellent Software with excellent service

Revisado el 18/8/2019

Puntos a favor

The scheduling, the custom job reports, and the automatic sycn with Zoho.
And - SUPPORT. Any new integration needs support and the Synchroteam support are available immediately.

Puntos en contra

It is a bit hard to understand some of the documentation. Took some time to set up a custom job report

Respuesta de Synchroteam

Thank you Ben for your excellent review of Synchroteam's field service management solution. We are pleased to hear that you have found our support team useful and take advantage of our around the clock assistance. We are also glad to hear you are taking advantage of the sync with Zoho as well as scheduling and custom job reporting. Thank you for your feedback regarding our documentation, we will forward it to our support team for potential enhancements. Also, be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Reinoudt V.
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Very helpful

Revisado el 5/11/2019

We helped Future Connections select, implement & migrate to ST from an outdated FMS. It was an easy...

We helped Future Connections select, implement & migrate to ST from an outdated FMS. It was an easy switch, because FC's processes are well supported by ST. The planning is now more efficient and the efficiency of the field team has also increased significantly. The capability to monitor progress has improved, as has the ability to support last minute changes

Puntos a favor

It is simple, crisp & very functional. Well documented and easy to set up. Open and easy to integrate with partners and own applications.

Puntos en contra

The color schemes of the planboard could be easier on the eyes.

Respuesta de Synchroteam

Thank you Reinoudt for reviewing Synchroteam's field service management solution. We are pleased to hear The RMO company has found our FSM easy to set up, use, and integrate with partners and other applications. We are glad to know the Future Connections team has benefited from our solution as well, and that everything from planning to supporting last minute changes has become more efficient. Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Mostrando 5 opiniones de 49 Todas las opiniones

Preguntas frecuentes sobre Synchroteam

He aquí algunas preguntas frecuentes sobre Synchroteam.

Synchroteam ofrece los siguientes planes de precios:

  • A partir de: USD 22.00/mes
  • Modelo de precios: Gratis, Suscripción
  • Prueba gratis: Disponible

No tenemos información sobre las características de Synchroteam

Los clientes habituales de Synchroteam son:

Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Synchroteam admite los siguientes idiomas:

alemán, checo, chino tradicional, español, francés, inglés, italiano, neerlandés, polaco, portugués, ruso, sueco, turco

Synchroteam admite los siguientes dispositivos:

Android (móvil), iPhone (móvil)

Synchroteam se integra con las siguientes aplicaciones:

Google Calendar, Microsoft Excel, Microsoft Outlook, Quickbooks Online, Sage Business Cloud Accounting, Stripe, Xero, Zoho CRM

Synchroteam ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Chat

Categorías relacionadas

Ver todas las categorías de software encontradas para Synchroteam.