Synchroteam

Software de gestión de servicios externos. Asistencia en vivo. Prueba gratis.

4.5 /5 (50 opiniones) ¡Escribe una reseña!

Información general sobre Synchroteam

¿Qué es Synchroteam?

Administra las fuerzas de trabajo móviles de manera eficiente, simplifica los procesos comerciales y optimiza los costes.

Synchroteam ofrece programación, distribución, calendario, gestión de trabajos, creación de informes, CRM [Customer Relationship Management], gestión de inventarios, seguimiento del tiempo, facturación y mapas de Google. SaaS basado en la nube con aplicaciones móviles iOS y Android. Se integra con Quickbooks, Xero y Zoho CRM.

El software de gestión de servicios externos (FSM [Field Service Management])/gestión de mano de obra funciona de maravilla para PYMES, empresas medianas y empresas de climatización, electricidad, inspección, control de plagas, fontanería, mantenimiento, programación, seguridad y muchos otros sectores.

Crea tu cuenta Synchroteam en menos de 1 minuto y organízate
con solución de servicio externo asequible, potente y personalizable. Asistencia en vivo.

Información general sobre Synchroteam

Precio

A partir de
USD 22.00/mes

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de Synchroteam

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos, Canadá, Reino Unido, Australia, China y otros 5, India, Japón, Alemania, Brasil, México
Idiomas admitidos
Alemán, Checo, Chino (tradicional), Español, Francés y otros 8, Inglés, Italiano, Neerlandés, Polaco, Portugués, Ruso, Sueco, Turco

Medios

Schedule Assist
Map & Driving
Invoice
iPhone
connectors
Schedule Assist
Customer Management
Job Detail
Business Hours
Skills Management
Vídeo de Synchroteam Captura de pantalla de Synchroteam: Schedule Assist Captura de pantalla de Synchroteam: Map & Driving Captura de pantalla de Synchroteam: Invoice Captura de pantalla de Synchroteam: iPhone Captura de pantalla de Synchroteam: connectors Captura de pantalla de Synchroteam: Schedule Assist Captura de pantalla de Synchroteam: Customer Management Captura de pantalla de Synchroteam: Job Detail Captura de pantalla de Synchroteam: Business Hours Captura de pantalla de Synchroteam: Skills Management

Opiniones de Synchroteam

Opiniones de Synchroteam

Calificación general
4.5
/
5
Excelente
28

Muy bien
19

Normal
2

Pobre
0

Malo
1

Relación calidad-precio
4.3
Funciones
4.1
Facilidad de uso
4.3
Asistencia al cliente
4.2
94% Un ha recomendado esta aplicación
Robert Y.

Efficient. Informative. Useful

I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority.

I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what.

There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up.

The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information.

The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go.

The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out.

There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive.

Demo the software, you'll like it.


Traducir con Google
Joe L.

Initial review

Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. See cons


Traducir con Google
Ryan P.

Not great, not terrible

Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.


Traducir con Google
Ben W.

Excellent Software with excellent service


Traducir con Google
Reinoudt V.

Very helpful

We helped Future Connections select, implement & migrate to ST from an outdated FMS. It was an easy switch, because FC's processes are well supported by ST. The planning is now more efficient and the efficiency of the field team has also increased significantly. The capability to monitor progress has improved, as has the ability to support last minute changes


Traducir con Google
Robert Y.
Sector: Tecnología y servicios de la información
Tamaño de la empresa: 2-10 empleados
Traducir a español
Traducir a español

Efficient. Informative. Useful

Software usado A diario durante 1-5 meses
Revisado el 22/2/2017
Fuente de la reseña: Capterra

I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority.

I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what.

There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up.

The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information.

The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go.

The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out.

There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive.

Demo the software, you'll like it.

Puntos a favor

Good Inventory
Good presentation of information
Good mobile app
Easy to use
Customization

Puntos en contra

missing some features, for example can't search by serial number

Traducir a español

Respuesta de Synchroteam

Thank you Robert for your positive feedback on Synchroteam¿s inventory functionality, ease of use, and mobile application. We are pleased to hear everythingIT has benefitted from our customizable user interface and job scheduling/tracking tools. We appreciate your observation of our reporting functionalities, and continue to release updates that enhance operational efficiency. Within our inventory module you now have the capability to search by serial number manually in the search bar, or scan the barcode of the item. Stay tuned to our blog (https://www.synchroteam.com/blog/) for information on new releases!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Joe L.
Sector: Telecomunicaciones
Tamaño de la empresa: 11-50 empleados
Traducir a español
Traducir a español

Initial review

Software usado A diario durante 1-5 meses
Revisado el 20/6/2019
Fuente de la reseña: Capterra

Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. See cons

Puntos a favor

Streamlining of my team's dispatching process

Puntos en contra

Lead tech controls time on jobs. Need aux techs to control their own time. i.e. Lead tech gets to job and determines that he needs help, or techs arriving and leaving at different times. Also would like to see better flow between labor hours and invoicing. Labor hours should automatically transferred to the invoice. Also would like to see the GPS module improved to track actual location of techs and "geofencing" where techs would not be able to sign into a job until they are close to the job site

Traducir a español

Respuesta de Synchroteam

Thank you Joe for your review of Synchroteam's field service management software. We are pleased to know the Urban City Telecom team has been able to streamline their dispatching process, and have benefited from Synchroteam's scheduling and time tracking features. We appreciate your suggestions regarding labor hours transferred to the invoice, as well as geofencing technicians for clock in purposes, and will forward this along to our support team. We encourage you to reach out to our support team to discuss the best way to optimize each technician controlling their own time on the job. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Ryan P.
Traducir a español
Traducir a español

Not great, not terrible

Software usado A diario durante 1-5 meses
Revisado el 27/12/2017
Fuente de la reseña: Capterra

Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.

Puntos a favor

The cost isn't terrible for what you can do. There are some interesting features that some might find really useful. It's quite customizable, so if the features are useful the level to which you can get with the tools such as reports can be quite the positive experience.

Puntos en contra

Pricing is in euro which makes the fluctuation of costs due to rising/falling dollar rates difficult to anticipate how much is withdrawn each month. I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible. The UI feels clunky. Pages don't load live changes made to progression of jobs and there is a lot of work that could have been done better. I feel like I've paid for a platform that was developed in the 1980's and hasn't been updated since. Like it was the beta of someone's project that was never finished, but now is being marketed as a completed product. It feels old, poorly managed, poorly supported, and like there is a general lack of care around what the end product looks like, does, and how it functions.

Traducir a español

Respuesta de Synchroteam

Thank you for your review Ryan, we appreciate your honest feedback. We apologize for the issues you are facing with reporting and the UI, and would love to get more information on the glitches you are experiencing so that we can resolve them promptly. Please contact our support team (https://www.synchroteam.com/contact.php) so that we can assist in improving the dynamic reporting workflows for Victoria Moss & Gutter. Also check out our latest update, which includes a time tracking module that syncs tasks seamlessly between the mobile application and Synchroteam¿s platform. For more information on the update visit https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/

Desglose por calificación

Relación calidad-precio
Facilidad de uso

Probabilidad de recomendación: 0.0/10

Ben W.
Sector: Software informático
Tamaño de la empresa: 2-10 empleados
Traducir a español
Traducir a español

Excellent Software with excellent service

Software usado A diario durante 1-5 meses
Revisado el 18/8/2019
Fuente de la reseña: Capterra

Puntos a favor

The scheduling, the custom job reports, and the automatic sycn with Zoho.
And - SUPPORT. Any new integration needs support and the Synchroteam support are available immediately.

Puntos en contra

It is a bit hard to understand some of the documentation. Took some time to set up a custom job report

Traducir a español

Respuesta de Synchroteam

Thank you Ben for your excellent review of Synchroteam's field service management solution. We are pleased to hear that you have found our support team useful and take advantage of our around the clock assistance. We are also glad to hear you are taking advantage of the sync with Zoho as well as scheduling and custom job reporting. Thank you for your feedback regarding our documentation, we will forward it to our support team for potential enhancements. Also, be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Reinoudt V.
Sector: Tecnología y servicios de la información
Tamaño de la empresa: 51-200 empleados
Traducir a español
Traducir a español

Very helpful

Software usado A diario durante Más de un año
Revisado el 5/11/2019
Fuente de la reseña: Capterra

We helped Future Connections select, implement & migrate to ST from an outdated FMS. It was an easy switch, because FC's processes are well supported by ST. The planning is now more efficient and the efficiency of the field team has also increased significantly. The capability to monitor progress has improved, as has the ability to support last minute changes

Puntos a favor

It is simple, crisp & very functional. Well documented and easy to set up. Open and easy to integrate with partners and own applications.

Puntos en contra

The color schemes of the planboard could be easier on the eyes.

Traducir a español

Respuesta de Synchroteam

Thank you Reinoudt for reviewing Synchroteam's field service management solution. We are pleased to hear The RMO company has found our FSM easy to set up, use, and integrate with partners and other applications. We are glad to know the Future Connections team has benefited from our solution as well, and that everything from planning to supporting last minute changes has become more efficient. Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Recomendación de usuario
8.6/10
Basado en 50 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Synchroteam

Precios de Synchroteam

A partir de
USD 22.00/mes
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4.3/5
Basado en 50 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Synchroteam

Funciones de Synchroteam

API
Almacenamiento de documentos
Auditoría
Creación de informes en tiempo real
Creación de informes personalizables
Creación de informes y estadísticas
Datos en tiempo real
Facturación
Gestión de documentos
Gestión de flujos de trabajo
Gestión de inventarios
Gestión de la conformidad
Importación y exportación de datos
Integración de terceros
Notificaciones automáticas
Panel de actividades
Registro de auditoría
Seguimiento de actividades
Seguimiento de inventario
Supervisión
Funciones
4.1/5
Basado en 50 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre Synchroteam

Preguntas frecuentes sobre Synchroteam

He aquí algunas preguntas frecuentes sobre Synchroteam.

P. ¿Qué tipo de planes de precios ofrece Synchroteam?

Synchroteam ofrece los siguientes planes de precios:

A partir de: USD 22.00/mes

Modelo de precios: Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de Synchroteam?

No tenemos información sobre las características de Synchroteam

P. ¿Quiénes son los usuarios habituales de Synchroteam?

Los clientes habituales de Synchroteam son:

Empresas pequeñas, Empresas Grandes, Empresas medianas

P. ¿Qué idiomas admite Synchroteam?

Synchroteam admite los siguientes idiomas:

Alemán, Checo, Chino (tradicional), Español, Francés, Inglés, Italiano, Neerlandés, Polaco, Portugués, Ruso, Sueco, Turco

P. ¿Qué tipo de planes de precios ofrece Synchroteam?

Synchroteam cuenta con los siguientes planes de precios:

Suscripción

P. ¿Synchroteam es compatible con dispositivos móviles?

Synchroteam admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra Synchroteam?

Synchroteam se integra con las siguientes aplicaciones:

Google Calendar, Microsoft Excel, Microsoft Outlook, QuickBooks Online, Sage Business Cloud Accounting, Stripe, Xero, Xero, Zoho CRM

P. ¿Qué tipo de asistencia ofrece Synchroteam?

Synchroteam ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo