StarChapter

4.2 (622)
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Software de gestión de membresías y asociaciones de fácil uso para los miembros.

Sobre StarChapter

StarChapter es una empresa de software para asociaciones, fácil de usar para los miembros, que está dirigida a las sedes regionales de asociaciones de los Estados Unidos y Canadá. StarChapter trabaja directamente con líderes locales de sedes regionales, asociaciones comerciales y profesionales nacionales, empresas de gestión de asociaciones (AMC) y otras organizaciones basadas en membresías para favorecer su crecimiento.

StarChapter proporciona a las sedes regionales de asociaciones locales, nacionales y AMC herramientas para ayudar a aumentar el número de miembros, la asistencia y los ingresos al tiempo que facilita la productividad de la junta de la sede regional.

Facilita la eficiencia dentro de las organizaciones de sedes regionales porque ayuda a los usuarios con la gestión de todo tipo, desde la planificación de eventos, el registro para eventos, la membresía y la comunicación con los miembros hasta contenido, diseño de sitios web y comercio electrónico.

Incluye gestión de contenido de boletines informativos, herramientas de entrega de correo electrónico masivo y gestión de encuestas para comunicarse fácilmente con los miembros. Asimismo, presenta informes de seguimiento de entrega de correo electrónico basados en las tasas de entrega y participación con el correo electrónico.

StarChapter combina funciones de software de planificación de eventos y registro para eventos con funciones de diseño web para el desarrollo de los sitios web de las sedes regionales. El completo software de gestión de membresía de StarChapter proporciona diseños personalizados para sitios web, designación de gerentes de proyecto para la implementación, asistencia técnica online en horario ininterrumpido y seminarios web de formación. StarChapter mejora y desarrolla continuamente nuevas aplicaciones y funciones para satisfacer las necesidades de todas las sedes regionales.


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StarChapter

4.2 (622)
VS.
El más valorado

Precio inicial

USD 53.00
mes
USD 25.00
mes

Opciones de precios

Versión gratuita
Prueba gratuita
Versión gratuita
Prueba gratuita

Funciones

55
91

Integraciones

No se han encontrado integraciones
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Facilidad de uso

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Atención al cliente

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Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opiniones

Calificación general

4.2 /5
(622)
Relación calidad-precio
4.1/5
Funciones
3.8/5
Facilidad de uso
3.7/5
Asistencia al cliente
4.3/5

¿Ya tienes StarChapter?

¡Ayuda a los compradores de software! Las opiniones sobre los productos son útiles para que el resto de los usuarios podamos tomar las decisiones acertadas.

Mostrando 5 opiniones de 622
Pearl
Pearl
Calificación general
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Outstanding comprehensive association management system

Revisado el 21/1/2016

I have used Star Chapter since 2012 for multiple associations I manage. Of all the association...

I have used Star Chapter since 2012 for multiple associations I manage. Of all the association management systems currently available, I found Star Chapter to be the most comprehensive and cost effective online software on the market.

Puntos a favor

Star Chapter is user friendly for both members and administrators. Customer support is great and highly responsive to questions or problems. Training and resources for administrators and Board members are excellent. One of my groups consists of a senior chapter, a young professionals chapter and a non-profit 501(c)3 education foundation. They wanted one website for all three organizations with capability to manage each of them. The Star Chapter tech team was wonderful in working with our volunteer Board and communications committee to develop a website "skin" that would function on Star Chapter's system.

Puntos en contra

I have some Board members that find it cumbersome to RSVP for a meeting when responding to an email invitation. They would prefer a one click method to indicate if they will attend or not, rather than the multiple steps Star Chapter's system requires to login as a member and register to attend a Board or committee meeting that doesn't require a payment. I have asked Star Chapter to consider changing the system to allow for a "yes" or "no" response when members are responding to a system generated event invitation. We had this with Cvent and it worked extremely well.

Scott
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Room to grow from Good to Great

Revisado el 19/11/2022

We like the website front and back end management. We like the calendaring. We like event management...

We like the website front and back end management. We like the calendaring. We like event management, although it can be improved. The webstore is generally good, but would be much better with financial integration and a more standard order to ship process flow and functionality; i.e., bundling. E-mail communications are good; however, e-mail address flagging and rectifying is AWFUL, and we strongly disagree with StarChapter's interpretation of the regulations.

Puntos a favor

StarChapter offers good functionality and management for an affordable price. It puts our website and association management into the cloud, where it belongs, and doesn't require a high degree of tech savvy to manage the site or our day-to-day activity.

Puntos en contra

The lack of a financial interface is PAINFUL, and it has resulted in higher than usual external accounting expense to make sense of what we do.

Respuesta de Star Chapter

Thank you for your feedback, we appreciate it as it helps us improve our offerings.

Allison
Calificación general
  • Sector: Asuntos internacionales
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 4.0 /10

Platform with tremendous promise & responsive customer service, but has a steep learning curve.

Revisado el 2/11/2021

StarChapter's pitch is that they provide an efficient and effective CRM and website solution for...

StarChapter's pitch is that they provide an efficient and effective CRM and website solution for small, under-resourced associations. Three months in, I can see how it will become that solution with a significant investment in time. In the interim, we have lost some business and aggravated some members and it will take time to recoup those losses. At the same time, it is real value for the money. Trying to replicate the functions included in StarChapter through other platforms or combinations of platforms would be everywhere from 50% to 125% more than StarChapter.

Puntos a favor

First, StarChapter has a solid value proposition for a small organization -- competitive with Wild Apricot and similar "value" options. However, biggest selling point is its customer support. Unlike Wild Apricot, StarChapter doesn't outsource set up and has an in-house design team that walks you through the process. (start up cost 1/3rd of what I was quoted to set up a Wild Apricot site!). They were very accommodating and worked hard to create a web layout that replicated our branding image, and were able to integrate some external features. The final product exceeded expectations at launch, and was handled seamlessly.

Puntos en contra

The steep, steep learning curve and the absence of an on-call service line. Although the set up was excellent, I was not ready to manage the system on my own when we launched. As a result, I really struggled to complete basic tasks, and made lots of errors that resulted in member frustration or confusion. I was able to send in support tickets and get responses - usually within 24 hours, but the damage was often done by the time I got an answer. I think a comprehensive user manual - whether on-line or downloadable, would be really helpful. The knowledge base is very segmented and it's not easy to get step by step instructions when you need them.

Alternativas consideradas

WildApricot y Salesforce Sales Cloud

Razones para elegir StarChapter

Trying to make three different systems work together was a nightmare. Wix is designed for e-Commerce and is completely unsuitable for non-profits or associations. And while Wix's basic platform is inexpensive, the additional services needed to met our needs quickly outpaced our budget. Constant Contact was great to work with, but it was almost impossible to make it sync with our member database and required manual updates. The CRM option for both those platforms are more expensive and, again, designed for eCommerce.

Razones para cambiar a StarChapter

Price, price, price. All in "one" system (website, events, communications and member database), and the availability of support. Small non-profits need support and StarChapter was the only one that offered that for a price that wouldn't cripple our budget. Even though I have had frustrations getting things resolved, I shudder to think of how much worse off I would be if we opted for Wild Apricot!

Respuesta de Star Chapter

Thank you for your feedback, we really appreciate it as it helps us improve our product.

Cindy
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

StarChapter Review

Revisado el 12/1/2021

Puntos a favor

The features I like best about StarChapter are: ease of administration, swiftness of launch, good value for your money. It's great for smaller associations.

Puntos en contra

Reporting is what I like least about StarChapter. Historical information isn't easy to access.

Alternativas consideradas

YourMembership

Razones para elegir StarChapter

StarChapter was much more manageable and user friendly.

Software anterior

WordPress

Razones para cambiar a StarChapter

The cost and YourMembership, although very robust, was much more than AZ Total Rewards needed.

Respuesta de Star Chapter

Thank you for your feedback, we really appreciate it as it helps us improve our product. We are sorry to hear that you're experiencing difficulty with the reports. If you could please enter a support ticket, our team will get in touch with you to get more information.

Usuario verificado
Calificación general
  • Sector: Instituciones religiosas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Membership management software that covers all bases!

Revisado el 13/8/2020

StarChapter appears to be a very professional software company that has provided a great solution...

StarChapter appears to be a very professional software company that has provided a great solution for organization membership management.

Puntos a favor

StarChapter set everything up
The training they provided was comprehensive
The support is excellent. I had a few questions and received a response back within hours or even minutes.
Once you get the hang of how it works, it is easy to make changes
The price is incredible! We are a very small non-profit with a limited budget.
Our users love the software. The admins really like the back end and the information it provides.
Our members love the website and how easy it is to renew membership, sign up for classes and events.

Puntos en contra

Reporting is a little weak:
I can find everything I need but it isn't as easy as I think it could be. (That said it could be that I haven't figured everything out yet.)
I can get a list of new members, members that have renewed, and members that have not renewed BUT it does not produce a very attractive output. This would definitely not stop me from recommending this software.

Razones para elegir StarChapter

Wild Apricot was getting expensive unless you used their payment processing gateway (which we did not want to do as it would cost us even more as a non-profit organization). Wild Apricot was unpleasant to use both for the member and the administrator. - hard to get reports, hard to see what was happening with member status - new and old. Everyone in my organization hated it!

Software anterior

WildApricot

Razones para cambiar a StarChapter

Cost and functionality were the key drivers in rejecting other software options. We use PayPal as our payment processor with a non-profit rate for fees. StarChapter gives us the flexibility to continue using PayPal which saves us more than the software costs!
Mostrando 5 opiniones de 622 Todas las opiniones

Preguntas frecuentes sobre StarChapter

He aquí algunas preguntas frecuentes sobre StarChapter.

StarChapter ofrece los siguientes planes de precios:

  • A partir de: USD 53.00/mes
  • Modelo de precios: Suscripción
  • Prueba gratis: No disponible

Los clientes habituales de StarChapter son:

Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

StarChapter admite los siguientes idiomas:

inglés

StarChapter admite los siguientes dispositivos:

No tenemos información sobre los tipos de integración de StarChapter

StarChapter ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Chat

Categorías relacionadas

Ver todas las categorías de software encontradas para StarChapter.