Knackly

The main feature that attracted us to Knackly was the API. Our software handles the "intake" and walks our clients through the decision-making process required in a divorce. From there, we needed to transmit the collected data - via API - into the preformatted documents using conditional logic to include/exclude certain sections and to fill out the "forms".

Even though Knackly's API was in its early days, it was far superior to the others we looked at. (and it's getting better every day)

Even though I praised the API above, it still has its weaknesses. But I have no doubt those weaknesses will be resolved.

This product is highly customizable. Before becoming a full-time attorney I was involved in the software industry, preparing automated documents of a sort for tax return software. Knackly has so far been capable of accomplishing any data automation task I have needed in a Word document. They seem to incorporate new features and improvements frequently, which I greatly appreciate.

I hope they continue to build out their help articles/knowledge base. I reference these all the time, and there are still a few topics they could issue helpful reference materials on.

customization, reliability, support staff responsiveness

interview can be cumbersome, more integrations with other applications and programs would be good

The automation is going to save a significant amount of time!

There is a little bit of a learning curve to making the conditions work.