--- description: Información actualizada sobre Medallia Agent Connect. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara Medallia Agent Connect con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Medallia Agent Connect: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Software para call center](/directory/275/call-center/software) > [Medallia Agent Connect](/software/2036983/stella-connect) # Medallia Agent Connect Canonical: https://www.getapp.com.mx/software/2036983/stella-connect Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/2036983/stella-connect?page=2) > Stella Connect, de Medallia, está diseñado para ayudar a los equipos de atención al cliente a gestionar los procesos de comentarios de clientes, coaching y garantía de calidad en una plataforma unificada. Permite a los administradores obtener visibilidad del desempeño de los agentes, crear flujos de trabajo automatizados y recompensar a los agentes en función de los comentarios de los clientes. > > Veredicto: 18 usuarios lo han valorado con **4.9/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.9/5** | 18 Opiniones | | Facilidad de uso | 4.9/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.9/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Medallia - **Ubicación**: San Francisco, EE. UU. - **Constitución**: 2001 ## Contexto comercial - **Precio inicial**: USD 39.00 - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Estados Unidos ## Funciones - API - Alerts/Escalation - Automatización proceso/flujo de trabajo - Base de datos de clientes - Búsqueda/filtro - Chat en vivo - Clasificación - Creación de informes y estadísticas - Creación de informes/análisis - Employee Coaching Tools - Encuestas y comentarios - Gestión de centros de atención telefónica - Gestión de comentarios - Gestión de encuestas y sondeos - Gestión de flujos de trabajo - Gestión de la calidad - Gestión de la experiencia del cliente - Gestión de los comentarios negativos - Gestión del rendimiento - Herramientas de colaboración ## Integraciones (en total: 16) - Ada - Dixa - Domo - Freshsales - Genesys Cloud CX - Gladly - Google Sheets - Gorgias - Helpshift - Intercom - Kustomer - Salesforce Sales Cloud - Slack - Talkdesk - Zapier … y 1 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Asistencia telefónica - Chat ## Categoría - [Software para call center](https://www.getapp.com.mx/directory/275/call-center/software) ## Categorías relacionadas - [Software para call center](https://www.getapp.com.mx/directory/275/call-center/software) - [Software de contact center](https://www.getapp.com.mx/directory/593/contact-center/software) - [Software de gestión de experiencia del cliente](https://www.getapp.com.mx/directory/601/customer-experience/software) - [Herramientas para medir la satisfacción del cliente](https://www.getapp.com.mx/directory/1029/customer-satisfaction/software) - [Software para el control de calidad de centros de contacto](https://www.getapp.com.mx/directory/3834/contact-center-quality-assurance/software) ## Alternativas 1. [LiveAgent](https://www.getapp.com.mx/software/91301/liveagent) — 4.7/5 (1754 reviews) 2. [Genesys Cloud CX](https://www.getapp.com.mx/software/104597/genesys-cloud) — 4.3/5 (262 reviews) 3. [CXone Mpower](https://www.getapp.com.mx/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) 4. [Playvox](https://www.getapp.com.mx/software/108425/playvox) — 4.8/5 (109 reviews) 5. [CloudTalk](https://www.getapp.com.mx/software/114835/cloudtalk) — 4.4/5 (268 reviews) ## Opiniones ### "A great survey tool" — 4.0/5 > **Farrah** | *31 de mayo de 2023* | Telecomunicaciones | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: I like the option to add pics of the agents and custom bios > > **Puntos en contra**: i want to be able to have multiple surevys for each area > > Its been great, expensive and lacks a few intergrations but the support team will assist on custom setups ----- ### "Gold Standard for CSAT" — 5.0/5 > **Mark** | *19 de julio de 2021* | Alimentación y bebidas | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: We had a much better CSAT survey response rate (\>45%). It is lightweight, easy to set up, and most importantly, humanizes the interaction between the agent and the customer. We love how easy it is for the customer to rate and reward an agent. > > **Puntos en contra**: I couldn’t think of any. It’s feature set is everything we need to complement our CSAT performance. Perhaps if Stella can produce an expanded feature where we can send surveys and measure our NPS, we’ll be a customer for that feature too. > > We had a better response rate from 11% to greater than 45%. This is important for us to capture feedback and see how our contact center is doing in terms of CSAT. The deployment to day-to-day usage has been great and this doesn’t require a specific team to maintain. ----- ### "Great product for deeper CSAT and QA insights" — 5.0/5 > **Eric** | *6 de marzo de 2020* | Comercio minorista | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Measuring CSAT is a critical part to our Customer Support team and Stella is more engaging than other vendors on the market. They also rolled out a QA suite so we can have our QA and CSAT in one place. > > **Puntos en contra**: The QA functionality is very limited compared to other QA platforms but it does the job and more features are on the roadmap > > Overall, the experience was quite positive. The Stella team is fantastic and was very helpful throughout the process. They want to be a partner to the business and it shows ----- ### "The Application that Helps me to Improve as a Customer Service Representative" — 5.0/5 > **Jaime Valeriano** | *30 de mayo de 2024* | Servicios para el consumidor | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: What I like with Medallia Agent Connect is how real-time I got the feedbacks from the customer which includes their rating and comments to my service to them. Also, our team leader has an access to those surveys that are considered negative which is helpful when our team leader will review what happened during the call. This software is helpful on coaching with our TL too, since our leader has the opportunity to listen to our calls in advance. When the time that we will be going to have a meeting, he will share to us what are the things to improve and will share his techniques on how to make that specific interaction into a positive one. This software also gives us an opportunity to listen to our call that has audited by our quality assurance team. There is a part of the application where I can listen to the call and the feedback of our QA team is there as well, which is very helpful because I am able to reflect while listening to my own call. > > **Puntos en contra**: What I didn't like about it is there are some rare moments that it is not working. But for 5 months of working with my company and we are using this software daily, it is still countable as my fingers on one hand on how many did this software is not working. Kind of making me anxious when I am aware with my KPIs for a while. > > Medallia Agent Connect is a helpful tool of improving agents performance. It gives us an opportunity to keep track of our key performance indicator and goals. It also gives a chance to our team leader and quality assurance team to listen to our calls and identify our strength and weaknesses, which is helpful when they will be going to give us feedback. Even though there are some times that it is down, but still it is tolerable because that rarely happens. ----- ### "Stella help me feel like a CS Star🌟" — 5.0/5 > **Usuario verificado** | *6 de octubre de 2022* | Bienes de consumo | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: How Great it feels to Open Stella, I've never Been a competitive person since I start using this. I wanna be the Best at My CSAT and be showcasted in the Top performes in Stella :) is very user friendly and easy yo learn also You may place a profile picture that customers Will get when the are asked For feedback > > **Puntos en contra**: Sometimes it is a littlebit confusing on the menú part as it have the same colors so I'll Say UI design may improve a little bit more. > > It is Great helps me feel motivated everytime i Open Stella it show me a glance of a 5 stars Review and help me feel Appreciated. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/2036983/stella-connect?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/2036983/stella-connect) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Datos estructurados