--- description: Información actualizada sobre Hornbill. Lee opiniones verificadas y descubre funciones, características, precios y usabilidad. Obtén rápidamente una visión general de ventajas y desventajas. Compara Hornbill con productos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Hornbill: precios, funciones y opiniones | GetApp México 2026 --- Breadcrumb: [Inicio](/) > [Software de ITSM](/directory/292/it-service-management-itsm/software) > [Hornbill](/software/155515/hornbill) # Hornbill Canonical: https://www.getapp.com.mx/software/155515/hornbill Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/155515/hornbill?page=2) > Hornbill es un software de automatización de flujos de trabajo que ayuda a los equipos de TI, recursos humanos, atención al cliente y seguridad a colaborar en proyectos, gestionar tareas, almacenar datos y más. Permite a los miembros del equipo crear, organizar y gestionar bandejas de entrada compartidas para facilitar la comunicación interna y externa. > > Veredicto: 30 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 30 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funciones | 4.2/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Hornbill - **Ubicación**: Ruislip, RU - **Constitución**: 1995 ## Contexto comercial - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, español, francés, inglés, italiano, neerlandés - **Países disponibles**: Alemania, Canadá, Estados Unidos, Francia, Guernsey, Irlanda, Isla de Man, Jersey, Reino Unido ## Funciones - API - Acceso móvil - Alertas y notificaciones - Alerts/Escalation - Asset Lifecycle Management - Campos personalizables - Catálogo de servicios - Chat y mensajería - Comunicación multicanal - Configuration Management Database (CMDB) - Control de procesos de aprobación - Control/Acceso remoto - Controles o permisos de acceso - Creación de informes y estadísticas - Creación de marca personalizable - Creación de paneles de comunicaciones - Encuestas y comentarios - Formularios personalizables - Gestión de SLA (Service Level Agreement) - Gestión de adquisiciones ## Integraciones (en total: 48) - Aha\! - BambooHR - Basecamp - BeyondTrust Remote Support - Box - Buffer - Cloudflare - Docusign - Dropbox Business - Dynatrace - FreshBooks - Freshdesk - Freshservice - GitHub - Google Docs … y 33 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de ITSM](https://www.getapp.com.mx/directory/292/it-service-management-itsm/software) ## Categorías relacionadas - [Software de ITSM](https://www.getapp.com.mx/directory/292/it-service-management-itsm/software) - [Software para servicios informáticos](https://www.getapp.com.mx/directory/1049/it-service/software) - [Software de service desk](https://www.getapp.com.mx/directory/1249/service-desk/software) ## Alternativas 1. 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[SysAid](https://www.getapp.com.mx/software/90863/sysaid) — 4.5/5 (511 reviews) ## Opiniones ### "Hornbill Review - 13.08.2020" — 5.0/5 > **Tom** | *13 de agosto de 2020* | Servicios financieros | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: There are a whole host of great things about Hornbill but some of the best features are: - Collaborative approach to development and enhancement of the software - Support from the Hornbill userbase and support team - Ease of use and navigation - Linkage between different elements of Hornbill (Project Manager and Service Manager for example) - The amount of time and effort it's saved our business with simplification and automation of processes > > **Puntos en contra**: Very few things but there are some elements which could be improved: - The document library/manager tool is basic and we still use SharePoint as a storage mechanism - Reporting should be more accessible for the general Hornbill user and shouldn't require an Admin to develop a report. Some basic, frequent out-of-the-box reports are needed - A visible roadmap of future developments with some rough timelines would really be welcomed > > Hornbill are a very easy company to work with, particular shout-out to \[SENSITIVE CONTENT HIDDEN\] who's done a great job with the Hornbill Project Manager app over the past year or so. ----- ### "NCC Review" — 4.0/5 > **lee** | *30 de junio de 2020* | Administración gubernamental | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Clean and non cluttered user interface. Fairly quick and easy to deploy Development support (constantly being improved and updated). > > **Puntos en contra**: Reporting is pretty limited and not easy to use. (unless you can write your own sql queries). Not being able to display tasks with other call types means tasks are usually missed or forgotten about meaning can't make the best use of them. > > more formalised processes for change management and service requests. enabling users to self service more. ----- ### "Hornbill Review" — 4.0/5 > **Adnan** | *7 de julio de 2020* | Relaciones gubernamentales | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: The platform is very user friendly and does not require high level coding as other similar products. To create a process is straight forward and can be easily deployed. The support from Hornbill has been amazing, especially the use of the Forums. It's great to see how suggestions for improvements on the forum is picked up by the Hornbill developers and actioned to support its customers. > > **Puntos en contra**: There are some standard functionalities you would expect an ITSM platform to have which are missing on Hornbill. Would be great to see new changes implemented so that processes can be fully automated and completely self-serviced. > > Overall, Hornbill has been great. The support team has always been readily available to assist. The system is very user friendly and self explanatory. ----- ### "Good Product and Great Customer Service" — 5.0/5 > **Jeremy** | *27 de julio de 2020* | Educación superior | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Graphical Workflow Editor Ease of use for users (training takes 15-30 mins for new staff) Can be used anywhere/anytime New Portal design is much more user friendly > > **Puntos en contra**: The system is not setup for how we want to use the system as this leans towards the ITIL minimal view of services and as we are a large organistation this has lead to us having some problems in managing those services. If there was a services search when logging requests that would be dramatically, but overall the system has been a great benefit to us. > > Overall the contiuned support that we recieve and when setting up the system has been great, the forum is a useful space to request feature updates etc and the team at Hornbill have always been quick to reposnd and action any concerns or improvements. Also the fact that other departments outside of the traditional IT teams that have been coming to us asking for a case management/ESM tool is proof that the product can be adaptable to other departments within our organistation. ----- ### "Highly recommendable" — 5.0/5 > **Hans** | *17 de agosto de 2020* | Servicios de información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: -Total control over you support processes through an easily administered interface. -Cloud based, runs in any browser. -Support for multiple languages and service desks through built in translation tools. -Ease of administration. -Ease of segmenting ticket flow betwen multiple service desks. -Scaleability > > **Puntos en contra**: -Still a bit immature when it comes to supporting external organisations. -Since processes are pre-defined, some ad-hoc measures may be difficult to implement. > > When at first we came into contact with Hornbill we were were intrigued by their 30-day Switch-On trial where they set up your system, train you, and if you are not content you can walk out, free of charge after the 30 day trial period is over. But they really put their money where their mouth is and deliver an easily administered and stable product. Hornbill Service Manager is frequently updated and Hornbill themselves are very responsive to customer input. All in all I can highly recommend this product. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.com.mx/software/155515/hornbill?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.mx/software/155515/hornbill) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Datos estructurados