SolarWinds Service Desk
Software de gestión de activos y centro de atención de TI
4.6 /5 (514 opiniones) ¡Escribe una reseña!Información general sobre SolarWinds Service Desk
¿Qué es SolarWinds Service Desk?
Samanage les permite a las organizaciones modernas de todo el mundo ofrecer una experiencia de servicio superior a sus empleados. El software de gestión de servicios de TI de Samanage acelera la eficiencia y la visibilidad de los servicios solicitados y entregados en toda la organización, lo que facilita la optimización continua del proceso y una mayor productividad. A través de una agilidad y escalabilidad sin precedentes, Samanage les brinda a las organizaciones la capacidad de brindar de manera rápida y constante los servicios que los empleados necesitan para realizar su trabajo.
La solución de gestión de activos y centro de atención totalmente integrada utiliza una plataforma SaaS/multi-tenant, lo que permite a los proveedores de servicios internos agilizar la mejora de los procesos y una mayor productividad. La interfaz de usuario revolucionaria ofrece una experiencia de usuario sin igual y permite la personalización sin código, lo que les permite a los clientes implementar completamente una solución sólida de Administración de Servicios de TI (ITSM) en cuestión de días.
Información general sobre SolarWinds Service Desk
Precio
Opciones de precios
Funciones de SolarWinds Service Desk
Medios
Opiniones de SolarWinds Service Desk
Opiniones de SolarWinds Service Desk
Samanage is an easy to use solution that makes my life so much easier
We are in the pharmaceutical industry and have implemented samanage over 2 years ago. The system is perfect and easy to use which enables users to understand the problem and submit tickets!
Excellent ITSM tool
Solarwind Service Desk has met all of our requirements. It is easy to use and follows ITIL best practises.
Good Out-Of-Box product for small, scalable team
We were attempting to solve the issue of ticket management in the IT department. While it was a great out-of-the-box solution, it didn't offer the unique scalability we needed and the customer service wasn't helpful in growing the product with our needs. However, I still believe that, for a small shop, this product offers the best value for the price and is a great entry-level solution.
Great Product for Helpdesk, Task Management and Software Inventory
New to SolarWinds Service Desk--Perfect fit for us!
I am Super Happy with this software. I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
Compara con las alternativas según la valoración global
Compara las alternativas
Samanage is an easy to use solution that makes my life so much easier
Puntos a favor
The ease of use. The system allows the natural flow of tickets into problems, problems into changes and the audit trail is perfect for our validation/qa friends. We love that the API is easy to intergrate and have pulled in our sharepoint system with the API to automate tasks like account creation/separation.
Puntos en contra
The system could uses a few tweaks but I think this is just growing pains. The Samanage team has been straightforward with what they are implementing and changes are being released consistently. Over the past two years of having the system, I can say the updates are wonderful and truly address issues. Not purely cosmetic.
Excellent ITSM tool
Solarwind Service Desk has met all of our requirements. It is easy to use and follows ITIL best practises.
Puntos a favor
Ease of use and customisation. Customer services
Puntos en contra
Reporting is limited. Even customisation in reporting is limited
Good Out-Of-Box product for small, scalable team
We were attempting to solve the issue of ticket management in the IT department. While it was a great out-of-the-box solution, it didn't offer the unique scalability we needed and the customer service wasn't helpful in growing the product with our needs. However, I still believe that, for a small shop, this product offers the best value for the price and is a great entry-level solution.
Puntos a favor
I like that, out-of-the-box, Samanage offers great core functionality with a stable product that ties neatly into a beautiful UI for the end users. The UI is where Samanage really knocks it out of the park though. It's modern, simplistic, "forum" layout is attractive and intuitive, and chat indicators on the tickets feels like your moving from a traditional email reply into a IM chat.
Puntos en contra
There's a lot to be desired when it comes to the fine details of the service. There are specific customization options for project management and ticket automation that aren't available that we wanted in our shop. When we reached out to our support member to discuss a possible addition/fix. They advised us to post our suggestion on their feedback board and if it received enough votes they would implement it. The same suggestion was found submitted over a year ago on the board (with over 300+ votes) yet no action was taken. I was hoping for a more, collaborative answer, instead of posting on a forum board in hopes that other members validate my need for them to implement it.
Great Product for Helpdesk, Task Management and Software Inventory
Puntos a favor
This solution is great for tracking incidents, solutions, problems, etc for company IT departments. It provides an easy to use interface that allows for easy creation of FAQs and a Solutions Database.
Puntos en contra
There are some things bulk items that cannot be imported without the use of the API, which is a tiny bit annoying, and some of their python and Ruby API sample code is out of date or no longer maintained.
New to SolarWinds Service Desk--Perfect fit for us!
I am Super Happy with this software. I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
Puntos a favor
Efficiency--There are so many things that can be updated from the main page that lists your incidents. Very easy to learn and to use.
Puntos en contra
Integration with Active Directory. We were able to setup Single Sign-On, but it wasn't as smooth as I would've liked. But it does work, so it's not really a con, just the complexity of it was a little more than the rest of the setup.
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas
Precios de SolarWinds Service Desk
Precios de SolarWinds Service Desk
Compara las alternativas según la relación calidad-precio
Compara las alternativas
Funciones de SolarWinds Service Desk
Funciones de SolarWinds Service Desk
Compara con las alternativas según la valoración de características
Compara las alternativas
Categorías
Categorías
Preguntas frecuentes sobre SolarWinds Service Desk
Preguntas frecuentes sobre SolarWinds Service Desk
He aquí algunas preguntas frecuentes sobre SolarWinds Service Desk.
P. ¿Qué tipo de planes de precios ofrece SolarWinds Service Desk?
SolarWinds Service Desk ofrece los siguientes planes de precios:
A partir de: USD 19.00/mes
Modelo de precios: Suscripción
Prueba gratis: Disponible
P. ¿Cuáles son las características principales de SolarWinds Service Desk?
No tenemos información sobre las características de SolarWinds Service Desk
P. ¿Quiénes son los usuarios habituales de SolarWinds Service Desk?
Los clientes habituales de SolarWinds Service Desk son:
Empresas pequeñas, Empresas Grandes, Empresas medianas
P. ¿Qué idiomas admite SolarWinds Service Desk?
SolarWinds Service Desk admite los siguientes idiomas:
Alemán, Chino (simplificado), Chino (tradicional), Coreano, Español, Francés, Inglés, Japonés, Portugués
P. ¿Qué tipo de planes de precios ofrece SolarWinds Service Desk?
SolarWinds Service Desk cuenta con los siguientes planes de precios:
Suscripción
P. ¿SolarWinds Service Desk es compatible con dispositivos móviles?
SolarWinds Service Desk admite los siguientes dispositivos:
Android, iPhone
P. ¿Con qué otras aplicaciones se integra SolarWinds Service Desk?
SolarWinds Service Desk se integra con las siguientes aplicaciones:
ActiveCampaign, Cyfe, Help Desk Migration, Hornbill, Isora, Retently, Slack, Teamwork, Wrike, Zendesk
P. ¿Qué tipo de asistencia ofrece SolarWinds Service Desk?
SolarWinds Service Desk ofrece las siguientes opciones de asistencia:
Preguntas frecuentes, Foro, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo
We are in the pharmaceutical industry and have implemented samanage over 2 years ago. The system is perfect and easy to use which enables users to understand the problem and submit tickets!