Bria

VoIP communication and collaboration management solution

4.3 /5 (80 opiniones) ¡Escribe una reseña!

Información general sobre Bria

¿Qué es Bria?

Bria is a cloud-based and on-premise Voice over IP (VoIP) solution, which helps businesses manage communication and collaboration via messaging, file sharing, video conferencing, and more. The platform comes with white-label capabilities, which helps organizations design a personalized softphone using custom logos, colors, and configuration.

Bria includes a screen sharing functionality, which lets professionals invite multiple users through a web link as well as manage permissions for demos, webinars, and presentations. It offers numerous features such as call transfer/hold, click-to-dial, automated codec selection, call recording, remote access, push notifications, call history, single sign-on (SSO), and more. The dashboard also enables managers to add or remove users and devices, set up session initiation protocol (SIP) accounts, and handle access controls across multiple devices.

Bria allows enterprises to gain insight into active users, call duration and quality, billing, and connected devices via analytics, key call metrics, and graphs. The application facilitates encrypted communication, message authentication, and secure interactions via real-time transport protocol and LDAP. Plus, it supports integration with various third-party applications via an API.

Información general sobre Bria

Precio

A partir de
USD 2.95/mes

Opciones de precios

Prueba gratis
Gratis
Suscripción
Relación calidad-precio

Bria offers annual pricing plans
• Bria Solo free - $0
• Bria Solo - $2.95/user/month
• Bria Team Standard - $4.95 /user/month
• Bria Team Pro - $9.95 /user/month


Funciones de Bria

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos, Canadá, Australia, Alemania
Idiomas admitidos
Inglés

Medios

Bria account setup and provisioning
Bria chat rooms and team messaging
Bria conferencing
Bria video call
Vídeo de Bria Captura de pantalla de Bria: Bria account setup and provisioning Captura de pantalla de Bria: Bria chat rooms and team messaging Captura de pantalla de Bria: Bria conferencing Captura de pantalla de Bria: Bria video call Captura de pantalla de Bria:

Opiniones de Bria

Opiniones de Bria

Calificación general
4.3
/
5
Excelente
43

Muy bien
25

Normal
8

Pobre
2

Malo
2

Relación calidad-precio
4.2
Funciones
4.1
Facilidad de uso
4.2
Asistencia al cliente
3.7
85% Un ha recomendado esta aplicación
Melissa A.

Solid Softphone for SIP calls

The largest benefit to this software is connivence and cost effectiveness. Bria is compatible with many third party applications and most SIP providers will offer configuration support. The combined softphone and USB headset cost is much less than a VOIP phone / headset combo and has no desktop footprint.


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Robson G.

Bria Teams Works Almost Perfectly (Fix)

I've tried other voip software apps including browser based, and Bria Teams is the best in my opinion because it makes my job easy to provide simply great service to our customers.


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Michael S.

Works but application design is mediocre.


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Eoin G.

Bria unifies communication with quick and easy provisioning

Bria's mother company built X-lite a powerful feature rich SIP client. They have taken SIP/VOIP telephony to the next level with their unified login/provisioning system and group connectivity.


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Amanda G.

Love using Bria

Works very well no issues with it at all.


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Melissa A.
Tamaño de la empresa: 11-50 empleados
Traducir a español
Traducir a español

Solid Softphone for SIP calls

Software usado A diario durante Más de dos años
Revisado el 5/4/2018
Fuente de la reseña: Capterra

The largest benefit to this software is connivence and cost effectiveness. Bria is compatible with many third party applications and most SIP providers will offer configuration support. The combined softphone and USB headset cost is much less than a VOIP phone / headset combo and has no desktop footprint.

Puntos a favor

The Bria software is a functional and reliable SIP solution with robust features. I appreciate the per station licensing, it works well in my environment where we have a bit of fluidity in seating. Configuration is relatively easy, as long as you know your SIP credentials! Configuring the headset is also very simple if the user is diligent about using the device set up utility when changing headsets or USB ports. Support for click to call handlers from third party apps is only available in this paid version, the free version (x-lite) no longer supports this. The ability to transfer to outside lines directly or with a call first option is the main factor for our continued use of this software.

Puntos en contra

Customer support is difficult to reach and response for the cloud hosted version was not satisfactory. Updates to the configuration menu caused all our users calls to fail and support was uninformed about the changes and necessary configuration fixes. Individual Bria licenses should immune from such risks as the configuration is saved locally. This is a moderate concern for me, but combined with the lack of an online manual for Bria 5 online (4 was the last version available but can no longer be found on their site) I have given customer support a rating of one star.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 7.0/10

Robson G.
Sector: Servicios para instalaciones
Tamaño de la empresa: 51-200 empleados
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Traducir a español

Bria Teams Works Almost Perfectly (Fix)

Software usado A diario durante Más de dos años
Revisado el 19/12/2019
Fuente de la reseña: Capterra

I've tried other voip software apps including browser based, and Bria Teams is the best in my opinion because it makes my job easy to provide simply great service to our customers.

Puntos a favor

This is my favorite phone software for helping our customers at Kalos Services Inc. Simply Great HVAC Service in Clermont, Florida. The reason we like it so much is because of it's ease of use and the ability to warm transfer our callers.

Puntos en contra

I had issues with the software freezing when I allowed the call log fill up. I highly recommend deleting your call log on a daily basis. There is an option for exporting your call history prior to deletion if you need to retain a record.

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Respuesta de CounterPath

Thank you for the amazing feedback. It's always great to hear that our product helps you provide great service to your customers.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Michael S.
Sector: Propiedad inmobiliaria
Tamaño de la empresa: 51-200 empleados
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Traducir a español

Works but application design is mediocre.

Software usado A diario durante Más de dos años
Revisado el 6/4/2020
Fuente de la reseña: Capterra

Puntos a favor

The call quality is clear, works as designed and I have not had any bugs using it at all. Works great for incoming calls.

Puntos en contra

The interface drives me a little mad.

The first feature that drives me crazy is that the keys on the application will move... I may be on a call or trying a second number after dialing a first and the application's keypad will move up. This causes me constantly to hit the wrong keys. I would never design this to move or at least have a lock function.

Secondly the time out function is way too quick when dialing. I will be listening to a voicemail and typing in the number given, and it tries to auto dial the number if there is a pause of more than a couple seconds. Then I have to cancel and start over again. I haven't found an option to change this time or turn it off.

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Respuesta de CounterPath

Michael, thank you for taking the time to write a review, we're happy to know you've been having great quality calls with Bria. I'll forward your feedback regarding interface to our Product Team. For technical issues please reach out to our Technical Support team, tickets are submitted online at https://support.counterpath.com/hc/en-us/requests/new

Desglose por calificación

Facilidad de uso

Probabilidad de recomendación: 2.0/10

Eoin G.
Sector: Salud, bienestar y deporte
Tamaño de la empresa: 2-10 empleados
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Traducir a español

Bria unifies communication with quick and easy provisioning

Software usado A diario durante 6-12 meses
Revisado el 18/6/2020
Fuente de la reseña: Capterra

Bria's mother company built X-lite a powerful feature rich SIP client. They have taken SIP/VOIP telephony to the next level with their unified login/provisioning system and group connectivity.

Puntos a favor

Their Windows client is one of the best SIP solutions I've used (and I've used/tried at least a dozen). The best aspect as the uniform provisioning for users. One login gives the user access to all their SIP accounts on different devices. With a mobile or home bases workforce it simplifies connectivity.

Puntos en contra

I'd love to see speed dial buttons and I'd like to see an ability to dial dtmf tones while in a call by pasting them rather than by typing them. I'd like to see an easier way to bring the Bria Client "to the front" with one button.

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Respuesta de CounterPath

Thank you for taking the time to provide your feedback. I'm happy you like the provisioning feature and the Bria Interface. I'll bring your feedback to our Product team.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Amanda G.
Sector: Alimentación y bebidas
Tamaño de la empresa: 11-50 empleados
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Traducir a español

Love using Bria

Software usado A diario durante Más de un año
Revisado el 13/12/2019
Fuente de la reseña: Capterra

Works very well no issues with it at all.

Puntos a favor

What I like most about Bria is how easy it is to use. I love the fact that you can set up auto answer for incoming calls. This has really helped our efficiency at the call center and has helped keep call answer times down.

Puntos en contra

From a supervisor stand point Bria is amazing with helping keep numbers where they should be. As a user of this software I do like it better than any other soft phone software that we have used.

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Respuesta de CounterPath

Thank you for submitting an amazing review Amanda. It's great to hear that our customers find Bria reliable and easy to use.

Desglose por calificación

Facilidad de uso

Probabilidad de recomendación: 10.0/10

Recomendación de usuario
8.2/10
Basado en 80 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Bria

Precios de Bria

A partir de
USD 2.95/mes
Prueba gratis
Gratis
Suscripción
Relación calidad-precio

Bria offers annual pricing plans
• Bria Solo free - $0
• Bria Solo - $2.95/user/month
• Bria Team Standard - $4.95 /user/month
• Bria Team Pro - $9.95 /user/month

Bria offers annual pricing plans
• Bria Solo free - $0
• Bria Solo - $2.95/user/month
• Bria Team Standard - $4.95 /user/month
• Bria Team Pro - $9.95 /user/month

Relación calidad-precio
4.2/5
Basado en 80 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Bria

Funciones de Bria

API
Chat
Conferencias
Creación de informes en tiempo real
Creación de informes y estadísticas
Creación de marca personalizable
Desvío de llamadas
Enrutamiento de llamadas
Gestión de contactos
Gestión de la comunicación
Grabación de llamadas
Herramientas de colaboración
Identificador de llamadas
Integración de terceros
Mensaje de voz
Mensajería instantánea
Notificaciones automáticas
Panel de actividades
Supervisión de llamadas
Videoconferencia
Funciones
4.1/5
Basado en 80 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Más información sobre Bria

Más información sobre Bria

Funciones principales de Bria

  • Automatic Call Distribution
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Sharing
  • Call Transfer
  • Computer Telephony Integration
  • Contact Management
  • Escalation Management
  • File Transfer
  • Help Desk Management
  • Mobile Access
  • Multi-Channel Communication
  • On-Demand Recording
  • On-Demand Webcasting
  • Presentation Streaming
  • Record & Playback Ability
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Conferencing
  • Voice Mail

Preguntas frecuentes sobre Bria

Preguntas frecuentes sobre Bria

He aquí algunas preguntas frecuentes sobre Bria.

P. ¿Qué tipo de planes de precios ofrece Bria?

Bria ofrece los siguientes planes de precios:

A partir de: USD 2.95/mes

Modelo de precios: Gratis, Suscripción

Prueba gratis: Disponible

Bria offers annual pricing plans • Bria Solo free - $0 • Bria Solo - $2.95/user/month • Bria Team Standard - $4.95 /user/month • Bria Team Pro - $9.95 /user/month

P. ¿Cuáles son las características principales de Bria?

Bria ofrece las siguientes características:

  • Automatic Call Distribution
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Sharing
  • Call Transfer
  • Computer Telephony Integration
  • Contact Management
  • Escalation Management
  • File Transfer
  • Help Desk Management
  • Mobile Access
  • Multi-Channel Communication
  • On-Demand Recording
  • On-Demand Webcasting
  • Presentation Streaming
  • Record & Playback Ability
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Conferencing
  • Voice Mail

P. ¿Quiénes son los usuarios habituales de Bria?

Los clientes habituales de Bria son:

Empresas pequeñas, Empresas Grandes, Empresas medianas

P. ¿Qué idiomas admite Bria?

Bria admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece Bria?

Bria cuenta con los siguientes planes de precios:

Gratis, Suscripción

P. ¿Bria es compatible con dispositivos móviles?

Bria admite los siguientes dispositivos:

Android, iPhone, iPad

P. ¿Con qué otras aplicaciones se integra Bria?

Bria se integra con las siguientes aplicaciones:

ACCOUNTS, Microsoft Outlook, Salesforce Sales Cloud

P. ¿Qué tipo de asistencia ofrece Bria?

Bria ofrece las siguientes opciones de asistencia:

Asistencia telefónica, Asistencia en línea, Preguntas frecuentes, Base de conocimientos